Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  204-47 Central Expwy South Allen, TX 75013

• 

  3 Day Blinds

  5000 Alpha Rd Farmers Branch, TX 75244-4611

• 

  3 Day Blinds

  1242 W Olive Ave #B-6 Merced, CA 95348-1662

  
• 

  3 Day Blinds

  4275 Rosewood Dr #24 Pleasanton, CA 94588

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and had blinds installed in 2015. A few years back. I contacted the company because I was having trouble with some of the blinds coming down. They agreed to replace the blinds which they did. They replaced the blinds with damaged blinds and blinds that were worse condition than the ones they took back. My original blinds were not in bad shape. They were well taken care of. I would have kept my original blinds if I knew they were going to replace them with damaged blinds. I contacted the company and after a lot of back and forth they agreed to remake the damaged blinds. I did make a mistake which I would like to own. I thought they were two separate lines on one double window but I realized I was incorrect and it was two separate blinds on one headrail. I didn't get a chance to tell the company that because they refused to schedule a call with me. We went back and forth with emails for some time but emails kept getting lost and I just wanted a phone call to resolve this issue and move on. A few times I have called the company to try to resolve this. I have to start over with somebody new and it doesn't get the problem resolved. I have asked through many emails for a scheduled time to have a phone call. I work during the day and it is extremely difficult for me to answer the phone. So scheduling a time is the only way I can ensure we can have a conversation. I also have real concerns about the installer. When I first reported the damaged blinds the company did send the installer back out to take a look. He saw exactly what I was talking about but because I can only assume he doesn't like me. He just closed out the case. So I was sitting waiting for several months to hear from them. I found out he closed the case when I reached out to him. I then contacted the company and that's how we got where we are today. But I am extremely concerned about the. He had no reason to close that case. He just didn't want to deal with it. All I want is my blinds not damaged.

  

  Business Response

  Date: 11/13/2024

  This appears to be a duplicate complaint to complaint #  ******** that was answered and closed. 

• Initial Complaint

  Date:11/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new shutters from above company on 8/4. Total cost was $10,681 (not counting blinds also bought at the same time). Installation happened on 8/29. We noticed the installer made a mistake when he installed one of the shutters upside down, and opened a case for remedy on 9/7. Since 9/7 we are still waiting for a return call. We have called 5 times since, with increasing escalations: first to the owner of the installer business, then the supervisor, then a supervisor of call agent. As of 11/7 (2 months) still no return call from anyone to address or even inspect the issue. This despite an extended warranty.

  

  Business Response

  Date: 11/11/2024

  3 Day Blinds apologizes for the issues experienced with installation and scheduling.  ***************** Team is reviewing the account and will be contacting the customer to address these concerns.  We will continue to follow Case Number CAS-02919041 through completion. 

• Initial Complaint

  Date:11/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We moved into a new home in Oct. 2024, we ordered blinds and shutters for the entire home from 3-day Blinds. The blinds for 3 rooms were delivered for install. The blinds for the office were missing the brackets. The installers said they would get them and come back. They never returned. A week later we called customer service. After being on hold for 30 mins. I was told the blinds had to be remade. I asked why, they were in our home, they just needed brackets. I was told this is how we do it. Then I got an email stating there was going to be an additional delay because the color was on back order. Weve gotten no response from our sales *** after several tries. For the money we spent this is unacceptable!!

  

  Business Response

  Date: 11/11/2024

  3 Day Blinds apologizes for the issues experienced. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to address these concerns.  We will continue to monitor Case Number CAS-02940520.

  Customer Answer

  Date: 11/13/2024

  Today is the 2nd business day and I have not heard from anyone at 3-day Blinds.  For the amount of money we spent on these blinds, this is unacceptable.

  

  Business Response

  Date: 11/14/2024

  We apologize for the delay.  Our records indicate that as of 11/12/24 the customer was scheduled for installation of the remake for 11/22/24.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 11/15/2024

  The response from 3-Day Blinds that an installation date has been scheduled is not acceptable and is passing the buck.  The installation date for the shutters has been scheduled for weeks now, this is the first time we are hearing about the blinds for the office.  When the installers, a 3rd party vendor, contacted me regarding the installation I asked how we can be sure that there will be brackets delivered this time with the "new" blinds.  She stated, "oh, I can see the brackets are included so there won't be a problem".  How is it they did not know the brackets were not included with the last order?  I think it is only fair that we are compensated for storing the blinds originally delivered and making sure they are kept in the original condition.  This should not have been our responsibility, we are not a warehouse, the installers should have taken them back.  

  3-Day Blinds continues avoid responsibility and continues to ignore the issues I have raised.  Never again will we order from this business.  As I mentioned I was warned not to use 3-Day Blinds, shame on me for not heeding that warning.  I will definitely share my story with others & hopefully they will avoid this incredibly frustrating interaction.

  

  Business Response

  Date: 01/16/2025

  We have reopened case # CAS-02940520,  The Case Manager is reviewing the account and will be contacting the customer within 2 business days to discuss the order and we will continue to monitor the project through completion. 

  

  Business Response

  Date: 01/20/2025

  A member of our ************* Team has communicated with the customer  on 1/16/25 and come to a satisfactory resolution. 

  Customer Answer

  Date: 01/20/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ****
  
   
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased $7,000 worth of shades from 3DayBlinds. We just realized that one of the shades does not match. I called the company and claimed that the shades were out of warranty but this is not a warranty issue; the wrong shade was delivered and installed. The company claims that we only had 30 days to recognize the error, but the shades live in a rolled up position and we do not face the shades when they are down, so naturally it took a while to recognize they dont match. The company is unwilling to replace the shade with the correct color and will not take responsibility for their mistake. Instead, they blamed us for not recognizing the error earlier. We simply want what we paid for, nothing else.

  

  Business Response

  Date: 11/07/2024

  Our ************* Team has spoken with the customer and reviewed the order.  The customer purchased window treatments 7 years ago.  Any issues with the product needed to be reported within the first ************************************************ the warranty guidelines.  Being that they were purchased 7 years ago, the warranty of the fabric has also expired.  Here are some bullet points included in the written warranty agreement that stipulates this information: Inspection. Buyer must inspect the merchandise upon delivery to Buyer. Buyer must make any claims for damage within 30 days of the earlier of (i) receipt of product or (ii) installation of product. What is covered:? Operating mechanisms (other than motors and remote controls) and components are covered for the lifetime of the product. ? Cords and ladders are covered for seven years. After seven years, a nominal fee applies for repair, or customer can order replacement parts for a small packaging and handling fee. ? Fabrics, motors and remote controls are covered for five years. What is not covered: ? Normal wear and tear. Examples of wear and tear include (but are not limited to) fraying, stains, pet damage, exposure to the elements (including heat, sun, wind, water or moisture), and/or material discoloration or fading over time. ? Product failure due to improper installation (unless installation services were provided by 3 Day Blinds) or operation, alteration by anyone other than a 3 Day Blinds representative, abuse, misuse, damage  from pets or insects.? Normal variations in color grain or texture of natural products, slight warping of wood products, and natural color changes to materials that take place over time. ? Products that exceed size recommendations or are otherwise made outside 3 Day Blinds' specifications. ? Damage: Any damage to the product visible upon delivery or installation must be reported to 3 Day Blinds within 30 days, or this warranty will not apply. 

  Customer Answer

  Date: 11/07/2024

  The ************************************************************* third party (3Day Blinds). As I have noted before, there are no defects. We were provided the wrong goods which is not explicitly mentioned in the contract, so the mention of warranty and 30-days is a moot argument. 3DayBlinds provided the wrong product and is not accepting responsibility for making it right. 

  

  Business Response

  Date: 11/13/2024

  3 Day Blinds is not liable for replacing the shades as the contract states that any issues (including mistakes) would have to be reported within 30 days. After 7 years the shades are not eligible for replacement. 
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased blinds for my whole home from 3 day blinds and was told that my blinds have a lifetime warranty except cords that have a 7 year warranty. 3 of the blinds are broken. 3 day blinds saw the pictures and agree there is a parts issue and warranty will cover repair. They then proceed to say I will owe 90 dollars to service tech who will install new parts as warranty doesn't cover the service techs gas and mileage. This is no where to be found in any of the warranty information I was given. Feels like a scam to keep people from using the warranty.

  

  Business Response

  Date: 11/06/2024

  3 Day Blinds is sorry to hear that the customer is in need of repair service.  We are happy to provide such service to the blinds as is covered under the warranty. Due to the product being installed 2 years ago, there would be a nominal fee for the technician to come out .As stated on the sales contract: Professional Installation Warranty:
  If professional installation services are purchased along with the product, 3 Day Blinds offers a warranty that such
  installation services will be free from defective installation. This installation warranty extends to the original buyer, with
  proof of purchase, for up to one year after the completion of the installation.
  Additionally, if installation services are purchased, we will come to the location where the products were installed and
  attempt to perform any necessary repair service covered under this warranty at no additional charge for one year from
  date of purchase. If it is necessary to remove the product from the installation location in order to complete the repairs, 3
  Day Blinds will re-install the product free of charge.

  Members of our Leadership Team are reviewing the account as well, and a representative will be contacting the customer to discuss the order. 

   

   

  Customer Answer

  Date: 11/06/2024

  As my attorney understood the warranty language and explained it to me it seems like issues with install are covered for 1 year but this is not an installation issue rather it is due to faulty parts which are covered under a lifetime warranty and would be covered even if I hadn't paid for installation. So the language stipulating a fee one year after install doesn't apply to yhis situation as it's a parts issue not an install issue and covered under a differenr section of the warrant which implies lifetime coverage. My attorney also doesn't think close to 100 dollars is nominal.

  

  Business Response

  Date: 11/13/2024

  Though the installation warranty expired after 1 year, as a goodwill gesture, 3 Day Blinds will waive the $89 fee for service as a one time courtesy to the customer. The installer will be contacting the customer to schedule the appointment within 3-5 business days. 

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:10/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment with 3 day blinds representative ***** **** on 4/1/24, with an estimated delivery date of 4/20/24 and I put down a deposit of ****** for order number listed below. 6 weeks after the estimated installation date, I called several times to check on the status, each time saying that someone will call me back within 48 hours. I never received any call backs from anyone. After several attempts an associate got on the line and finally told me my fabric was on backorder and I ask why no one notified me to let me know that it would take longer or to choose something else and no one could answer that question. I was again told somebody would contact me within 48 hours, and still no communication from anyone. On June 19th I called in asking to speak with a manager, an associate Charvus refused because he said he could help and ask me to give him a chance to help and he never followed up on his promises to help. I contacted them toward the end of June and ask to cancel and get a refund. We are now moving to July and I still haven't received my refund, I had to call again a few more times to see where my refund was, and instead of refunding me my ******, they charge my card ****** on August 9th, after we both agreed to cancel the contract. I was tired of calling them so I just put in a claim with my credit card company and the bank made the adjustment. I called again inquiring about the ****** and on August 14th, they refunded me $533.62, I have called in a few times asking about the remaining balance and they said on one of the calls that because I made a claim for my ****** with the bank it was being reviewed, these were 2 separate entries they made and had nothing to do with the other. I just want resolution of my ******. I called again today 10/31/24 to inquire on the status of my $******, they are asking for my bank statements by ****** *., knowing that they never issued the refund. They have really been deceptive in this transaction.

  

  Business Response

  Date: 11/01/2024

  3 Day Blinds apologizes for the backorder.  ***************** Team and Accounting Team are investigating the customer's request regarding an additional refund.  A representative will be contacting the cusotmer to discuss once the investigation is complete.  We will continue to monitor Case # CAS-02904215.

• Initial Complaint

  Date:10/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  # Complaint against 3-Day Blinds As a repeat customer of **************************** with previously satisfactory experiences, I'm filing this complaint due to significant issues with my recent order and inadequate customer service response.## Product Issues:1. A specified blackout blind allows light through, failing to meet its primary function. This is particularly problematic as it was purchased specifically for a bedroom requiring complete darkness.2. Valances for rollup shades protrude beyond the bay window and wall, contrary to the sales representative's specific assurance they would fit. These oversized valances would create an obvious aesthetic issue in our home.3. Operating chain delivered in large silver instead of promised small white to match existing blinds, creating an inconsistent appearance with our other 3-Day Blind products.## *************************************** handling of these issues has been unacceptable:1. Initial response from the support representative was essentially "You signed the contract, so there's nothing we can do," showing no willingness to address the discrepancy between what was promised and what was delivered.2. After escalation request, a manager obtained our phone number but has not contacted us in over two days, demonstrating a pattern of poor communication.The contract did not include product pictures or descriptions detailed enough to capture the discrepancies, and as customers, we cannot interpret complex product codes to verify specifications. The delivered items do not match the sales representative's descriptions and verbal assurances during the sales process.## Desired Resolution a) Full refund (preferred given the poor service experience)b) Product replacement meeting original requirements Despite multiple attempts to resolve this directly with 3-Day Blinds, including customer service contact, management escalation, and providing requested contact information, we have received no satisfactory response.

  

  Business Response

  Date: 10/23/2024

  We are sorry to hear that the cusotmer is unhappy with the experience with their recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02934077 through its completion. 

• Initial Complaint

  Date:10/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we made a 15k purchase via *************************. then they were bought out by 3 day blinds the order has been sitting in my garage for 3 weeks if not more, we have a baby due and 3 children and 2 dogs.we have been mistreated, no return calls back, no installation, alot of ******** back and forth.currently, they don't have a "order" for the blinds we want all of what we paid for installed AS SOON AS POSSIBLE.

  

  Business Response

  Date: 10/21/2024

  We apologize for the delays and issues the customer has experienced with the recent order.  Our records indicate the customer has spoken with our  ************* Team and an appointment has been scheduled for 10/23/24. 

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 21, I notified 3Day Blinds that one of the slats in the bedroom blinds had fallen off and closing the blind was difficult to close. Since that time, SEVEN installers have been here, each with the wrong part. Now another month has gone by waiting for the correct part. My salesperson refuses to help with this matter. A simple request has turned into a five month frustrating experience.

  

  Business Response

  Date: 10/18/2024

  3 Day Blinds apologizes for the issues and delays in completing the work.  Members of our ************* Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02874645 through its completion. 

• Initial Complaint

  Date:10/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales representative from 3 Day Blind came to our house on August 13, 2024. This appointment was created to purchase blinds for windows in two of our bathrooms. We paid for the blinds in full. Remember it's called 3 day blinds because they pride themselves on getting blinds made timely. Fast forward it to October 2nd. My husband reached out because we have not received our blinds nor heard from the company. He spoke to the person that came out to our home a week later to confirm measurements. His name is *******. ******* sent my husband a picture of all the boxes in some warehouse and apologized verbally. My husband said since I haven't received my blinds and it's over a month later, just refund me. ******* said he would be at our home with the blinds in 2 days and he will give us a discount. On October Monday October 14th, I called customer service and said we still have not received our merchandise and reiterated the fact that we wanted a refund. The person put me on hold and returned and said he sees the mistake, which was our blinds was sent to the installer. I told them we spoke to the installer and it was never set up for installation and that WE have not heard from the company. He then puts me on another hold to then come back and say that he sees we opened a case. He then tries to tell me that it was outside the 72hrs window and I couldn't cancel the order. I told him I'm not cancelling anything, I am asking for a refund on merchandise I have NOT received. I requested to speak to a supervisor. He put me on a brief hold and then asked if it was ok if one called me back. It would be within 24hrs. It is now October 16th, and I haven't heard back from the company. I am demanding a refund and asking for assistance. They are not providing good customer service at all and why are they called 3 day blinds They are being negligent

  

  Business Response

  Date: 10/17/2024

  3 Day Blinds apologizes for the delays and issues with the recent purchase.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer to discuss the order.  We will continue to follow through completion.