Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and had blinds installed in 2015. A few years back. I contacted the company because I was having trouble with some of the blinds coming down. They agreed to replace the blinds which they did. They replaced the blinds with damaged blinds and blinds that were worse condition than the ones they took back. My original blinds were not in bad shape. They were well taken care of. I would have kept my original blinds if I knew they were going to replace them with damaged blinds. I contacted the company and after a lot of back and forth they agreed to remake the damaged blinds. I did make a mistake which I would like to own. I thought they were two separate lines on one double window but I realized I was incorrect and it was two separate blinds on one headrail. I didn't get a chance to tell the company that because they refused to schedule a call with me. We went back and forth with emails for some time but emails kept getting lost and I just wanted a phone call to resolve this issue and move on. A few times I have called the company to try to resolve this. I have to start over with somebody new and it doesn't get the problem resolved. I have asked through many emails for a scheduled time to have a phone call. I work during the day and it is extremely difficult for me to answer the phone. So scheduling a time is the only way I can ensure we can have a conversation. I also have real concerns about the installer. When I first reported the damaged blinds the company did send the installer back out to take a look. He saw exactly what I was talking about but because I can only assume he doesn't like me. He just closed out the case. So I was sitting waiting for several months to hear from them. I found out he closed the case when I reached out to him. I then contacted the company and that's how we got where we are today. But I am extremely concerned about the. He had no reason to close that case. He just didn't want to deal with it. All I want is my blinds not damaged.

  

  Business Response

  Date: 09/23/2024

  3 Day Blinds is sorry to hear you have been experiencing issues with your order.  Members of our ************* Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order. We will continue to monitor the case through its completion. 

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called this company's toll free number several weeks ago to inquire about blinds for a second home. I purposely didn't provide the exact address of that home because I didn't want to get put on a mailing list. I even specifically mentioned this is the reason I didn't want to provide the address. Now, I am getting ******* sent to my PRIMARY address in a completely different state.I want to know how this company determined my primary home address from my phone number. I also want to be permanently removed from their US mail list. I plan to contact the ************************ about this as well as the appropriate agency in the state of *******.

  

  Business Response

  Date: 09/19/2024

  3 Day Blinds acquires lists from public records for new home owners or for people moving into areas where we offer service. The customer's call into the toll free number is not related to the mailer received. 

  Customer Answer

  Date: 09/19/2024

  Please confirm I will be premanently removed from your mailing lists.

  

  Business Response

  Date: 09/26/2024

  As long as the address is listed publicly, you may receive ads from 3 Day Blinds. 3 Day Blinds has not kept your information on file. 

• Initial Complaint

  Date:09/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Blinds are incorrect and company not responding RE: 3 Day Blinds, ** Phone: ************** Website: 3 day blinds Transaction Date: 6/11/2024 Amount Paid: ******* Payment Method: Prepaid Debit (such as Green Dot MoneyPak or others)We purchased 6 window blinds for our home 3 months ago. As of today the company has yet to replace 4 of the 6 blinds that were the wrong blinds. The company finally came out submitted a new contract without our approval or signature and it was still wrong. We are still battling this with no response from the company. At this point we would like a full refund so we can move to another company.

  

  Business Response

  Date: 09/16/2024

  We are sorry to hear of the issues the customer has been experiencing.  Members of our Leadership Team are reviewing the account and a representative will be contacting the cusotmer within 2 business days to discuss the order. We will continue to monitor Case # CAS-02919892 through completion.

  Customer Answer

  Date: 09/17/2024

  I have not heard from anyone thus far. I haven't heard from anyone in 3 months. We would like a refund so we can finally get this resolved.

  

  Business Response

  Date: 09/26/2024

  I see that a representative contacted the customer on 9/25/24 to provide an update that the reorder had been placed.  We will continue to monitor case # CAS-02919892 through its completion. 

  Customer Answer

  Date: 09/29/2024

  The company did not contact us. We called them once again requesting a refund and they said no. They said they are working on the blinds and will give us notice when they are available for install. Who knows when they will be installed and if they will be correct. Once again they did not contact me even after telling BBB they did. ******************;

  

  Business Response

  Date: 11/15/2024

  Our system shows that installation was scheduled and completed on 11/13/24.

  

  Business Response

  Date: 11/25/2024

  Our records show that the installation was completed on 11/13/24.  We have contacted the customer via phone to confirm all is completed and were unable to reach the customer so a voicemail was left and a follow up email was sent to the customer as well to confirm completion. 

• Initial Complaint

  Date:09/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 9, I called 3 Day Blinds at a number listed on their marketing postcard. ************. The *** took my name, phone number, address and email address and then told me that the company didn't service my area and she would pass on my info to DecorView, another company. I told the *** that I didn't want my information to be passed to DecorView and to delete my info. She said she would. Within hours, I received 2 emails from DecorView indicating they had my phone number and would be calling or texting me to set up an appointment. I ***lied back to the email saying do not contact me. I then called the phone number listed in the email to say do not contact me and it just rang and rang. I texted the phone number and got an auto ***ly to contact Support -- I didn't have a number for Support. I went to the Oregon BBB website and found their HQ phone number and after 2 attempts in calling (first call - I was transferred to a department that picked up and then the line went dead. Second time, I got a live person who said they would remove my info from database.Problem is this company passed on my data when I requested it to be deleted once they told me they could not service me and were giving my data to another company. I told them not to do it -- and they did it. I then was receiving marketing emails and told phone calls were coming next when I said DO NOT PASS ON MY DATA -- DO NOT CONTACT ME. SPAM

  

  Business Response

  Date: 09/16/2024

  At 3 Day Blinds we try to be of assistance to all customers and potential customers in any way possible. In this instance, we did not service her area, and have a procedure in place to connect customers we cannot service with services in their area. We have reviewed the call, and would like to apologize for passing along her information. If she did not wish to have her information shared, it should not have been shared, and we are coaching our team to ensure that communication is clear so that her experience is not duplicated. 

  Customer Answer

  Date: 09/16/2024

  I appreciate the apology but this response did not include that they have removed my data from their system.  I want my data deleted from their system.  See data below --- PLEASE DELTED THIS FROM YOUR SYSTEM AND CONFIRM YOU HAVE DONE IT

  *********************************

  ***********************

  *****************

  ************

  **************.

  

  Business Response

  Date: 09/17/2024

  ************************************* information is not in the system. 

  Customer Answer

  Date: 09/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:09/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The reasons I chose this company were:1."3-Day Blinds" suggested quick service, which I needed.2.I heard it was more affordable than ***************************.3.From what I understood, the quality was reasonable for the price.However, what I received was far from satisfactory:1.I was charged a $300 expedited fee for a one-week installation, which the sales *** never informed me about at the time of the sale.2.I received a low-quality product with very limited remote functionality. The shades neither filter light properly nor close completely, making it difficult to adjust the slats. The sales ***, who lacked a remote during the initial meeting, could not demonstrate its use when she returned to check the installation. 3.To make matters worse, upon reviewing the contract, I also discovered a hidden surcharge that was not disclosed upfront, which is illegal. This surcharge of $1599 completely negated the $1600 discount the *** displayed on the contract. Well, the surcharge was not mentioned in the contract. When I questioned where the discount was, their customer service *** magically devised a surcharge on the product, which was equivalent to the discount offered. And they included over $1,200 in shipping, admin, and installation fees, which were never clearly explained to me. I later realized that I was charged more than I would have paid for a higher-quality *************************** product. I strongly believe this company should offer standard pricing and discounts.The sales *** did not honor the discount she initially mentioned, and these hidden charges, particularly as they were undisclosed, suggest deceptive practices. The sales *** created an urgency of a same-day discount and made me sign the contract without fully reading it on her iPad. She just displayed the signature section and rushed through it.The customer's should be aware of this company's business ethics.

  

  Business Response

  Date: 09/09/2024

  3 day Blinds is sorry to hear that the customer is unhappy with the window treatments.  I see that a member of our Leadership Team is in discussions with the customer to address these concerns.  We will continue to monitor case # CAS-02902262 through its completion. 

• Initial Complaint

  Date:09/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Apr 26, delivery was promised for end of May. Contractor came to measure and left out 2 windows. I called 3 Day Blinds and tried to understand why. I was informed that it was not on the order. This was an order for the living room and 1 bedroom, total of 11 windows. After many calls, where I was always promised, someone was going to contact me within 24h and never did, I was told the other 2 missing windows would be added. By that time, the first batch had arrived. The company, ********, scheduled installation for Jun 21, which didnt happen because the installer car broke down. After calling back a few times, I finally got installation on Jun24. all bedroom blinds were the wrong measurement. Installer remeasured bedroom windows & missing 2 from living room. By 28, I called. No report had been submitted but they would contact the installer and call me back within 24 h. I called again on July 1st. They would have to reorder the blinds, but would also have to send the installer again to remeasure the blinds. That happened on 07/15/2024. I called on 7/26. Same message, they would contact the installer, someone would call me back within a day. On Aug1, I called again, the reorder was placed & it would be expedited. On 8/8, after again no news, I called to find out the reorder was still waiting for approval. I called 8/13 and was told that my order was placed the day before, 8/12, and should be in production. To expect a call from installer Friday. And by Tuesday, 8/19, when I call to get an update, I learn order is still in production & now promised for 8/22. I had to call again, and was told delivery was on 8/27. The installer came on 8/29 with 2 out of 5 blinds. 9/4, ********, supervisor, told me for the 1st time that the blinds were discontinued I spent hours on the phone, multiple days a week for over 4 months to get what I ordered, which still hasnt happened. They offered compensation and when I asked how much, i was told 69 cents

  

  Business Response

  Date: 09/10/2024

  3 Day Blinds apologizes for the issues the customer has been experiencing with their recent purchase.  Members of our Leadership Team are investigating the matter and a representative will be contacting the customer within 2 business days to discuss.  We will continue to monitor case # CAS-02862227 through its completion. 
  

• Initial Complaint

  Date:09/03/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase date 09/27/23 with deposit $3,064.40 Installation date 12/04/23 remaining amount $2038.25 Furnish and install custom sized drapery at 2 windows After installation drapes were not hanging properly, installers came back 3 times and during the 3rd visit they noted the drapes were not made and measured correctly.End of Mar-2024 I made numerous calls with no response, I have numerous e-mails noting they would send consultant out, this was received on 20-Apr and no response, I repeatedly requested a response to their 20-Apr e-mail with no response. I repeatedly tried to contact them via telephone and they do not answer or put me on extended hold and hang up. Cannot get anyone to talk to me to discuss issue, when someone does answer they take information say they will have someone call and no one ever calls.Order #******* Case #******** Advertising = mass advertising promotions thru the **** mail service.UPDATE 7/8/2024:May 23, the same designer/salesperson came back to review the drapes. After briefly reviewing the installation, she noted the drapes were made with a 250 fullness instead of a 200 fullness, several comments were made and she left abruptly. No resolution could be obtained. Several weeks later received an e-mail that a new customer care supervisor has taken over the case. Here it is July with still no resolution. I have documented all of the phone calls and emails. At absolutely NO time during the initial purchase of the drapes was I informed of their ALL SALES FINAL POLICY. NOR WAS I GIVEN A COPY OF ANY CONTRACT I am filing this complaint on behalf of my 90 year old mother who purchased the drapes and cannot get a resolution with the company ********************* ************ 26-Jul, new designer/salesperson came by and noted drapes were made improperly, she sat down and I ordered new drapes.02-Aug received e-mail fabric back-order until 30-Aug.17-Aug, received e-mail fabric back order until 02-Nov.Due to this I need a refund.

  

  Business Response

  Date: 09/04/2024

  3 Day Blinds apologizes for the issues experienced with the order.  Members of our Leadership Team are investigating the account further and a representative will be contacting the customer within 2 business days to discuss the order. 

• Initial Complaint

  Date:09/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Feb. 2, 2024, I ordered a custom, continuous-cord-loop ***** shade for a small window in my main bathroom. The shade was mis-measured by the design consultant and did not properly fit the window when it was installed on March 4th. On March 5th, I contacted company about the poor fit. They sent the installer back to re-measure the window on March 20th. For the next 6 weeks I went back and forth with them about the status of my shade. 3 Day Blinds insisted the installer hadnt provided them with the new measurements so they couldnt complete the order. Ultimately, they sent the installer back out ( May 17th) to re-measure & resubmit the measurements. On July 18th the new shade was installed, but come to find that it was not a continuous-cord-loop style as purchased. It was a standard ***** ****** which only opens from the bottom up. I immediately contacted the company and was advised that they no longer made continuous-cord-loop-blinds. (No one ever mentioned that the shade I originally ordered was no longer available. They simply replaced it with a standard shade!) At that time, I told them I just wanted my money back. ($777.34) ****** *******, my case manager, advised that they were unable to to refund my money because the 3-day right of recision timeframe had long passed. In the alternative, he said they would send the design consultant back out for me to choose an alternate product. On July 27th the design consultant returned and offered me only 1 option - a simple accordian-style ****** which she said was the only product they offered that operates either top-down or bottom-up. With no other choice, I went with it. The current shade is not as substantial as a ***** shade or of the same quality, so I asked my case manager if I could at least get a refund for the difference in price. ****** offered a $100 refund (way to little!) to issue 10 days after installation of the shade. My order was to be expedited, but to date I have not heard from the company.

  

  Business Response

  Date: 09/03/2024

  3 Day Blinds apologizes for the issues the customer has experienced.  Members of our Leadership Team are investigating the matter further and a representative will be contacting the cusotmer within 2 business days to discuss.  We will continue to monitor the project through its completion. 

  Customer Answer

  Date: 09/03/2024

  I would appreciate the Better Business Bureau's continued involvement until the new shade has been installed and the refund promised to me has issued. 

  The response received from 3 Day Blinds provides nothing definite other than their intent to look into my situation. I have called there numerous times and received this very same response.

  

  Business Response

  Date: 09/06/2024

  The reorder was placed on invoice # 1845168.  The order has shipped and is currently in transit to the installer, due to arrive the week of 9/9/24.  The installer will contact the cusotmer to schedule the installation once the product arrives. We will continue to monitor the project through its completion.

  Customer Answer

  Date: 09/06/2024

  I would appreciate your continued participation in assisting me with this matter until such time that my shade has been produced & installed to my satisfaction, and until such time that the refund promised to me has issued. 

  Thank you.

  

  Business Response

  Date: 10/09/2024

  Our records show that the installation was completed in September.  The customer is being refunded $110 and spoke with a representative in this regard on 10/2.
  

  

  Business Response

  Date: 10/17/2024

  Customer spoke with a representative on 10/15/24 and was informed the refund of $110.00 had been submitted and approved and would be received in ***** business days. 

  Customer Answer

  Date: 10/17/2024

  I did speak with 3-Day Blinds and was advised that the refund is in process. However, I was previously advised that the refund would be forthcoming and had come to find that it was never processed. This current action by 3-Day Blinds is as a result of my follow up phone call to them & my 2nd request. I will update my complaint to "satisfied" once the refund has been received. 

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************************, sales consultant, was very knowledgeable, however, when it came to pricing, the total looked good, but individually things did not match. We ordered 1 Roller Shade and 3 Shutters. The Shutters took almost 90 days and when we repeatedly asked for updates, we got no response. Finally, once I told them to cancel the Shutters, they magically appeared that day. We refused the product as it took so long.They did Cancel the Shutters, however, they said the single Roller Shade was $1200. Never were we told a single Shade was $1200! These are easily available for under $400. They did not explain that the 2 deposits I made the day we ordered were for individual items, not the total.I ended up speaking to ******** in **************** and she provided me with the original quotes that were not signed by me. They were quotes with my name typed in, not signed. This is complete Fraud!Absolutely worst **************** ever. I have asked for a $594 refund for the overcharge of the Roller Shade. They are refusing this refund.

  

  Business Response

  Date: 08/27/2024

  3 Day Blinds.  We are sorry to hear that the cusotmer is not happy with their recent experience with 3 Day Blinds.  We would need the invoice numbers or case number in order to assist further as we are unable to locate an account under that email or phone number. 

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  11 Jun 2024 - ordered shades totaling $1163.53 for 3 windows in my house to be paid in two installments.12 Jun 2024 - emailed the Design Consultant, **** *****, to report the issues and asked how it be addressed. He responded the following day, 13 Jun 2024, and noted ************* would be in ******** Jun 2024 - emailed Design Consultant/************* to express displeasure 08 Jul 2024 - 2 male 3 Day Blind **** inspected valances and acknowledged defect ?? Mid Jul 2024 - female 3 Day Blinds staff called to follow up (do not recall her name or the exact date). She gave the option of sending someone with additional valance samples to choose from and said if after I take a look and was not satisfied, we would discuss other options - including a partial refund. No feedback since then. I believe that I have made every reasonable effort to resolve this matter directly with 3 Day Blinds, but their refusal to act has left me no choice but to make a complaint.

  

  Business Response

  Date: 08/27/2024

  3 Day Blinds apologizes for the issues experienced with the order.  Members of our Leadership Team are reviewing the account and a representative will be contacting the cusotmer within 1 business day.  We will continue to monitor Case # CAS-02878887 through completion.

  Customer Answer

  Date: 08/27/2024

  The issue is yet to be resolved.

  

  Business Response

  Date: 09/03/2024

  The customer has spoken with a representative and has been scheduled a reselection appointment for 9/5/24.  We will continue to monitor the case through its completion.  

  Customer Answer

  Date: 09/05/2024

  A Design Consultant - **** *****-******** just visited today (05Sep2024) to discuss options. She noted she will follow up with the case manager who will call/email me to confirm next steps.

  So, the issue is still unresolved.