Complaints

This profile includes complaints for 3 Day Blinds's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  3 Day Blinds

  167 Technology Dr Irvine, CA 92618-2402

  
• 

  3 Day Blinds

  2417 S Stemmons Suite 104 Lewisville, TX 75067

• 

  3 Day Blinds

  231 E Flatiron Circle Broomfield, CO 80021

• 

  3 Day Blinds

  6665 E Ming Ave Bakersfield, CA 93309

  
• 

  3 Day Blinds

  425 Market Pl San Ramon, CA 94583

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 Day Blinds made my new home experience a nightmare. From June 1 -September 25, 2024, I have had to constantly call their Customer Support Team after dealing with an inexperienced Sales consultant (**** ****) did a disappearing act after she recommended and sold motorized blinds (total $7200) that were incorrectly measured with gaps between panels (not overlapping as advised), Floor length- blinds are uneven at floor base, Valence- fabric not smooth had a crease at meeting, panels in up position were pulling upwards, and the valance caused blinds to warp in the middle. After speaking with multiple ************* agents and two Managers, I finally spoke with someone who listen. She sent out a different agent to remeasure and order the vertical blinds leaving a credit of $1172. I learned 3 Day has a NO REFUND POLICY. I also learned that a Manager can only approve $750. After requesting a full refund, I was FORCED to accept the $750 or RISK LOSING THE ENTIRE REFUND IF MY REQUEST WAS DECLINED BY UPPER MANAGEMENT. My complaint was I received advice from an inexperienced Sales Agent, causing me to overspent. Not to mention blinds too dark, the Agents deception of the product delivery dates, and a poorly made product. 3 Day Blinds owes me a refund for $422 which they are refusing to return.

  

  Business Response

  Date: 10/22/2024

  3 Day Blinds apologizes for the issues the cusotmer experienced with her recent purchase.  Members of our Leadership Team are reviewing the account and a representative will respond after further investigating the matter.  

  Customer Answer

  Date: 10/22/2024

  The Consumer wants to know how much additional time is necessary to investigate a case when order Numbers and photos to support the case has been provided. This mishap has been going on for 5 months and the Consumer is praying for an immediate resolution and refund. 

  This delay tactic is another method to lag on providing the customer a refund for the remaining $422.00. 

  The Consumer is awaiting a response from 3 Day Blinds

  

  Business Response

  Date: 11/01/2024

  We have reopened Case # CAS-02881809 and have resubmitted the customer's request for approval from Leadership.   

  Customer Answer

  Date: 11/01/2024

  I acknowledge 3 Day Blinds has reopened the case, but instead of a delay tactic I am awaiting an answer to how long it will take their upper management to respond and ***** approval for a refund check in the amount of $422.

    I have already paid GreenSky in full for the loan to avoid my credit from being damaged, just want 3 Day Blinds to do the right thing.  

  

  Business Response

  Date: 01/09/2025

  Our records show that the requested refund was processed on 11/20/24 and was documented on case # CAS-02881809 and the matter is resolved. 

  

  Business Response

  Date: 01/14/2025

  We have already responded that the additional refund the customer requested was processed by our Accounting Team. Our records show that the requested refund was processed on 11/20/24 and was documented on case # CAS-02881809 and the matter is resolved. 

• Initial Complaint

  Date:10/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I phoned 3 Day blinds ************** to set up repairs to my blinds. **** was the 3 Day Blinds employee I spoke with. He was exceptionally rude. His tone was condescending and he implied I was either lying about having 3 Day Blinds in my house or simply mistaken. He showed no interest in having me as even a new costumer. He could not find my account in his system. I even offered to have them out to install a new set of blinds so they could peek at my old ones to verify if they are in fact 3 Day Blinds. He said no to this business I offered. I did ask to speak to a supervisor, he said that was not protocol and therefore would not connect me to a supervisor. I phoned back to try to get a supervisor to discuss Matts behavior. A gal answered and said she would try to forward me to a supervisor. I was forwarded to ****. I asked **** for his last name and he refused to give it to me. He did say he can have a supervisor call me in a few days, but I highly doubt that will occur.

  

  Business Response

  Date: 10/07/2024

  3 Day Blinds is sorry to hear that the customer's phone experience with ********************** did not meet expectations.  We appreciate this feedback so that we can coach our team so that this experience is not repeated in the future.  3 Day Blinds is happy to assist with any repairs that would fall under warranty coverage, which does require a copy of proof of purchase from 3 Day Blinds.  

  Customer Answer

  Date: 10/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Sue Bridge
  
   
  

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/9/24 I placed an order for 7 customer **********************. Two of those blinds were installed were broken/defective from the factory and the installer even admitted they were broken but he installed them for "privacy" while he would order new ones. A third is measured incorrectly and installed poorly due to the measurement and was also supposed to be replaced. The installer assured me he would take care of ordering the new blinds. He didn't. I had to file a request on the company website that they never answered directly, they just had the installer call me and he was very defensive about his work "How did I install them wrong?" was his first words to me. I explained again and then he claimed to "recall the issue" and ordered replacement blinds (I think, no proof of this has been provided). I've waited weeks to hear back and got a text at 8pm on a Sunday night the he could install the next morning, no advance notice so I couldn't do that because of work. I have reached back out to him multiple times now to try to schedule an install day that works but no reply. Overall I don't think this company actually cares about it's customer's and they for sure don't care about me. I spent almost 3 grand on blinds that are broken, defective, and of general poor quality overall and 3 months later I don't even have what I fully paid for. I am disappointed that this company was recommended to me. If the company refuses to honor their warranty on a broken blinds they sent from the factory than I want a refund for those 3 blinds in full because they belong in the garbage and I want money to replace them with blinds that actually work. I'm not surprised to found out in the post covid world that this is yet another company that lies and ignores a paying customer because they think they can get away with it. It's almost theft. I paid for a what I thought was a high quality product, what I got was actual junk and the no one associated with the company cares at all.

  

  Business Response

  Date: 10/02/2024

  3 Day Blinds apologizes for the issues experienced with the installation and scheduling.  ***************** Team is reviewing the account and a representative will be contacting the customer within 2 business days to address the order. We will continue to monitor case # CAS-02905127.

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered custom blinds and I have half of my order installed and now they saying they dont make a valance and chains and weights for the one have have custom made for me the sales person said she forgot to order them but she charged me and I had to call the 1800 number because she was busy and she never called me back when I called them they dont even make that for my blinds so now they are telling me last week they will make me a valance and put the chains and weights on it but it wont be the same color I agree to try and see what it would look like she was going to email me, but she never did email me since last week and now Im being told now no refund no credit no nothing. They wont call me back I called them everyday for 10 days in a roll and they told my money 2 weeks ok that day please help me thank you very much

  

  Business Response

  Date: 09/30/2024

  3 Day Blinds is sorry to hear that the cusotmer has been experiencing issues with the order.  Members of our Leadership Team are reviewing the account and a representative from our ************* Team will be contacting the customer within 2 business days to discuss the order. 

  Customer Answer

  Date: 10/09/2024

  Someone from 3day blinds  called me yesterday and said I would be getting a full refund and never heard back from them and they said they was going to be calling  me today are email nothing at all

  

  Business Response

  Date: 10/11/2024

  Our records show a refund was processed as of October 4th. Refunds can take 7-10 business days for funds to return to the account.

• Initial Complaint

  Date:09/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered blinds on 4-22-24 to be installed on or before 6-1-24. The blinds were never made, the only contact about them has been from me to them. I've been trying to resolve since 6-25-24. They never made the blinds. They never advised of problem (except when I called them), and they've not refunded my money...$3,484.15.

  

  Business Response

  Date: 09/26/2024

  3 Day Blinds apologizes for the backordered material.  We see that a refund request was submitted.  Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days with an update. 

• Initial Complaint

  Date:09/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered blinds 7/23 with installation for 9/10/24 - no one showed up & after several hours I find out order was shipped to *********. Was informed that company would re-do order since was hassle for them to ship back to ************ - new installation date 9/***** one showed & I have spent hours/days trying to get updated installation info.Finally received notice that new order being done with still no blinds.I have tried to cancel & get refund, but they claim I had only three days to cancel so too late.I still have no idea when I will receive & they refuse to cancel ************* refund This is by far the Worst customer service I have ever dealt with & I just want cancel & walk away

  

  Business Response

  Date: 09/27/2024

  3 Day Blinds apologizes for the delay in installation.  Members of our ************* Team are reviewing the account and a representative will be contacting the cusotmer within 1 business day to discuss the order. 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted 3-day blinds for repair and I have been doing this since blinds were installed in 2009 all of a sudden, this time, I was assigned to *** ****** and not ************ after 15 years because of my zip code. ***** came out and the first time ever, the blind could not be be repaired/resteung. I have never had this issue with ********. Always the blinds are repaired/restrung. ******** has repaired all of my blinds with broken strings. Also, he did not show up until 2:30 pm (2,5 hours outside the window) and then he asked me if I had the parts and called someone and said they were at the office & said it was only 20 minutes away so 40 minutes later showed up with the parts. Never happened with ********. Was still here until 5 pm and did not repair the blind with the broken string (******* ALWAYS repaired the broken strings and had for years!!! and we paid for the repair/trip charge). No word on the replacement of the motorized blind that is still under warranty. I have reported this to 3-day blind too. Something is off/not right. They sent me this email today In the instance where our installers are not able to repair product that is out of warranty we refer customers to Fix My **********************. Fix My Blinds will answer any questions you have about blind parts, repairs, and troubleshooting. They can also assist with orders, accounts, and shipping questions, as well as return requests. With over 60 years of window covering experience and over ***** blind parts, we can help find the right parts to complete your blind and shade repairs.Fix My Blinds ************ ****************************************** help you could provide is greatly appreciated.

  

  Business Response

  Date: 09/24/2024

  3 Day Blinds apologizes for any issues or delays in repairs.  Our records show that the customer spoke with a member of our Leadership Team on 9/24/24 and came to a resolution.  We will continue to monitor Case # CAS-02913900 through its completion. 

  Customer Answer

  Date: 09/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 day blinds was contacted to fix a blind they installed and broke on June 11th which is when case was opened. On June 28th- replacement part was supposedly ordered but in fact installer came on Aug 16th and took the blind as they were unable to fix it. Since Aug 16th 2024, , we have called/ emailed at least 7 times with minimal help other than "Rayline will call us back, we will push your order through for a replacement but are awaiting approval and are no without a blind without any form of resolution. We need a replacement as that window provides significant lack of privacy without a shade as well as allowing significant light without relief from heat. We would appreciate your assistance in reporting this company and helping recover our blinds/ funds, as weve spent thousands on new blinds, and 700 on this particular one. We appreciate your help.

  

  Business Response

  Date: 09/24/2024

  3 Day Blinds apologizes for the delay in completing the repair.  Members of our Leadership Team are reviewing the account and a representative will be contacting the cusotmer within 2 business days.  We will continue to monitor case # CAS-02861559 through its completion.

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had provided 3dayblinds with over $3,700 to manufacture and install a set of 5 matching ************************* least one of the blinds was unable to close fully because it had been mis-manufactured and was too big for the window frame.I do not know if two of the other five matching blinds will have similar defects, because the company's installation technician was unable to install those two at all and left them sitting on my living room floor.The company *** informed me they would contact me within two days to reschedule another installation attempt and correct the defective blind.After 5 days had passed, I had received no contact from the vendor. The two blinds which their technician was unable to install remained on the floor, and the third defective blind that was unable to close was still in place.This was advertised and sold to me by the vendor as a set of 5 matching blinds, for which I paid a premium to have manufactured and installed. The entire set of blinds is useless because of the vendor's inability to deliver the product and service for which I had paid.I will need to try a different vendor and require a refund.

  

  Business Response

  Date: 09/24/2024

  3 Day Blinds is sorry to hear of the issues with the order.   The order is beyond the 3 Day cancellation period. Members of our Leadership Team are reviewing the account and a representative will be contacting the customer within 2 business days to discuss the order and resolution. We will continue to monitor Case #  CAS-02911938 through completion.
  

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7-10-2024, We called this 3 days Blinds to come and give us me an estimate for blinds. A representative called **** came in to our house to discuss their services. My husband came from enterprise car rental with a video that he took while there. The video was about blinds with motorized and cassette. Once he got to the house, the agent begun talking about different blinds options that she had. My husband showed her specifically what he wanted. **** never gave us an estimate of the product that we wanted. She states that with the cassette, it will be very expensive and that she can save us money by given us a different options without the cassette but same service and no-one would notice. " I am not sure if she was thinking that we could not afford to pay for the cassette or because of what we looked like but she discourage the cassette and made us believe that her options was cheap and more affordable. In addition, she offered us temporary blinds that never came since we signed to this day. Once, the installation company came and started installing the first Blinds, I said to him this is not what **** said. The board that you are putting over the blinds does not fit. I said to him that that was not the expectation. The 3 days blinds agent said that installation would be perfect and no one would notice any defect. I called 3 days blinds. The agent **** talked to me and said that it is either we let them install the blinds the way the came or they can just drop them in front of my house. We spent $ ********. Every time that we call, they said that we will call us in 24 hours but they never did. My family is filled with anxiety because people can see through our house. There is absolute no privacy that scares us because people get hurt in their own home before. They refused to resolve the issue. They must return our money so we go somewhere else. Thanks

  

  Business Response

  Date: 09/23/2024

  3 Day Blinds is sorry to hear the customer is unhappy with their selection.  Members of our Leadership Team are reviewing the account and a representative will be contacting the cusotmer within 2 business days to discuss the order.  We will continue to monitor Case # CAS-02899286 through its completion.