Complaints

This profile includes complaints for BSH Home Appliances Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BSH Home Appliances Corp

  1901 Main St #600 Irvine, CA 92614

• 

  BSH Home Appliances Corp

  PO Box 391 Norwalk, CT 06852-0391

• 

  BSH Home Appliances Corp

  400 Princeland Ct Ste 1 Corona, CA 92879-1341

• 

  BSH Home Appliances Corp

  1901 Main St STE 600 Irvine, CA 92614-0521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BBB I am writing to address my ongoing issues with scheduling a repair appointment for my Bosch oven. For the past two weeks, my requests have been handled poorly by the customer service team at ********************************, I was informed that a Bosch third-party repair service technician would repair my oven. That group wanted to service my oven via the phone and troubleshoot. After several unsuccessful attempts to work with them, a Bosch service repair technician was finally scheduled. However, this required waiting another week.This evening (4/25), I received a call from a Bosch technician who informed me that he would be coming at 6 AM on Saturday to repair my stove. However, he later stated that we would need to reschedule the appointment, if 6 AM was not acceptable. I inform the technician that I received a reminder from Bosch that he was supposed to arrive between 8 AM - 11 AM. He ignored my comments and said he will contact the main office to reschedule . This level of service is completely unacceptable.I contacted customer service immediately, but the situation remains unresolved, and my oven is still unusable.*. ******

  Business Response

  Date: 05/01/2025

  Customer has been contacted. 

• Initial Complaint

  Date:04/22/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Bosch regarding their failure to honor the warranty on my refrigerator. The unit was purchased early 2024 and had been serviced September 2024, October 2024, January 2025 and again March 2025. It has been inoperable for months, with the most recent technician deeming the fridge unrepairable. All repair attempts were authorized by Bosch and performed under warranty, for the same recurring issue.Before any service was performed, Bosch validated the warranty based on the serial number. Despite this, they are now demanding a copy of the original receipt to proceed with a replacement. I no longer have the receipt, but I have provided:A photo of the units product tag with the serial number,Full documentation of the repair history performed under warranty, which was also documented in their system. In this case, Bosch has already acknowledged the unit was coveredso requesting a receipt now appears to be a tactic to avoid honoring the warranty.I am requesting that Bosch provide a warranty replacement or refund for this defective refrigerator, in line with their stated warranty obligations.

  Business Response

  Date: 04/25/2025

  We are in possession of the original purchase receipt, data tag and service history from the original owner. This unit was a resale and has no manufacture warranty. Customer will need to address her issue with the dealer. Customer can not or refuses to provide receipt of purchase. 

  Customer Answer

  Date: 04/25/2025

  I am responding to Boschs claim that my refrigerator is a resale and therefore not covered under the manufacturer warranty. This directly conflicts with the fact that Bosch has already serviced the refrigerator four times under that very warranty, using the serial number as verification.
  
  
  Additionally, I purchased an extended one-year warranty through Bosch ***************** Plans, which is scheduled to begin May 2025 and run through May 2026. That purchase was accepted, and the plan is active in your systemfurther confirming that Bosch previously recognized the legitimacy of this unit and its coverage.
  
  
  If the unit was truly ineligible for warranty coverage as claimed, it would not have been serviced multiple times by Bosch, nor would I have been able to purchase an extended protection plan directly through Bosch. This inconsistency raises serious concerns about how this case is being handled.
  
  
  I am again requesting that Bosch honor the service history and warranty commitments made on this product. After four failed repair attempts, the appropriate remedy per Boschs warranty terms is either a replacement unit or a full refund.
  
  
  Thank you.

  Business Response

  Date: 04/28/2025

  The customer is not he first owner and per our warranty statement she has no manufactures warranty.  As for the service plan the customer purchased, she will need to reach out to service company she purchased from for assistance. 

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint is about the customer service (or lack thereof) for two of my Boch appliances, a Thermador double wall oven for which I have a extended warranty service plan and a Thermador induction cooktop, that was installed last October. Both appliances are in urgent need of repair, the oven has been broken since early February. The cooktop since late March. The dedicated ******** has now purposely blown us off three times by rescheduling late evening before the appointment and today did not show up at all, falsely claiming our appliance was hooked up to a generator with improper installation, which not only demonstrably false, but also impossible, since the cooktop requires a 240V/10kW connection. He has also never been to our house to repair the cooktop. He also refuses to come back to repair our ovenagain claiming that it is improperly hooked up to our generator panel. That oven was moved back to the main panel when we had a major remodel last summer (August) *** was told via their warranty department in writing that that had happened, yet when I finally managed to get their customer support people get a hold of him, he told them the same old tale, "the appliance is hooked up to the generator" and therefore he decided not to come. Today's appointment was for the cooktop! Not the wall oven. We have now taken off from work for a total of 4 scheduled appointments only to be continued to be treated like trash by this guy. NOBODY at *** is doing something about it. I have stopped counting how many times I have called about both appliances. I have been told every time that matters have been escalated, yet I don't even have an appointment for my wall oven repairsomething that was reported to BSH on 2/20/2025. Their customer service is abysmalalways has, but this is no actively sabotaging us. We have spent A LOT of money on these high end appliances and do not deserve to be treated like s***

  Business Response

  Date: 04/24/2025

  We do not have factory service options available for the customer in that area at this time. Our local ************* Manager has advised that the customer needs to proceed with service with a local authorized service provider. We have multiple ones available for the customer's zip code and have provided their names and numbers to the customer. 
  

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 25, 2024 I purchased a BOSCH French Door, counter-depth refrigerator from ****** locally. Delivery was 7/27/2024. By early August of the same yr. would not distribute ice either cubed or crushed. Then it began to deliver cubes only till Feb. 2025 and stopped completely. I have had numerous repairs completed with Bosch warranty but to no avail. (records available), My case has been escalated and finally got to speak with a ***** ********** on 4/7/2025 who at the time seemed helpful, but subsequently all attempts to communicate via email (only way) have gone unanswered/asking only for an acknowledgement of receipt...NOTHING... I/we paid top dollar for what we believed to be a superior product. So disappointed.

  Business Response

  Date: 04/11/2025

  Please attach all service records for the refrigerator. 

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 06, 2024 I purchased a Bosch 500 series dishwasher from Best Buy.Feb 2025, my new dishwasher stopped working and began leaking. I called Best Buy customer service to inquire about the next steps for repair. Best Buy informed me that this was a Bosch warranty claim and I'd need to contact Bosch. Which I did, they informed me that a repair tech would have to come to my home to access the issue.On Feb 25 the repair technician came to my home and determined that it was an internal leak with the machine and it would have to be replaced. later that afternoon I followed up with Bosch customer service and received the step by step process that needed to be followed, emailed proof of purchase and began waiting. After several back and fourth emails and phone calls Bosch decided that they would initiate a buyback of the dishwasher because I "purchased it at a discount" This is unfair that I'm being penalized because the dishwasher was purchased on sale and they won't honor the warranty and would only buy the product back....If I purchased a new iPhone at a discount and a month or two later if it broke, ***** would stand behind their product and replace it. They wouldn't require proof of purchased and penalize the consumer for purchasing at a discount. **************** doesn't care and I have yet to hear from Bosch about the buyback, I was supposed to receive an email and set up an appointment to remove the dishwasher and issue a check. I still haven't heard from them and honestly this isn't sitting well with me. I've been without a dishwasher for almost a month. Bosch might have good products and I might have got the oddity but this isn't fair and needs to be taken care of. The way the customer service made me feel was terrible. I really wanted to enjoy my dishwasher but now since they won't honor their warranty, im left to purchase another brand.

  Business Response

  Date: 04/16/2025

  We will not exchange the unit however the customer will receive a full refund.  The check will go out 4/21/25 to the installer who will schedule the pick-up and hand deliver the check. 

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Bosch dishwasher (Model SHX65CM5N/25) online from ********** on Dec 22, 2024. It worked perfectly for two months. Then the dishes were not being cleaned; on 2 occasions we had to reset using the circuit breaker. The soap didn't dispense but flew up into the machine and landed on the shelf in whole form. On several occasions we heard a loud grinding sound. We called Bosch to have a repair person come out. They sent out two different technicians two weeks in a row who both concluded that there are no problems. The problems continued as soon as they left. After the second call concluded, I ran a load and the dishes were dirtier than ever and the soap again came out and did not dissolve. I contacted that technician and sent pictures of the dirty dishes, food on the door and the undisolved soap pod. He replied that there is definitely something wrong with the machine. However, he said that from now on we will be billed for the service calls and repairs. We also contacted ********** and they were unable to help.We are extremely disappointed in Bosch. We have owned 2 others and they worked beautifully. At this point we would like a refund.

  Business Response

  Date: 04/11/2025

  Please attach a copy of your receipt of purchase. 

• Initial Complaint

  Date:04/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on my second brand new Bosch dishwasher in less than a year. the first one did not work and now the second one is making mechanical sounds and i am afraid of a fire hazard. also it is not draining the water. i spoke to a ******** today 4/7/2025 and she refused to escalate my call to managment. i am seeking a courtesy repair at my home.

  Business Response

  Date: 04/10/2025

  We have sent a service authorization to cover a service visit for the customer. 

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Can you please help? I purchased my thermador refrigerator and had it installed mid last year. Since then the compressor has gotten increasingly louder each day. They agreed to replace it. But I'm on my 4th appointment. Appointment 1 was to say again yes it's bad and we'll replace. Appointment 2 was canceled by them stating no part. Appointment 3 the *** said no part, but the later in the day said it came in and he's on his way. But it was well outside the appointment and I had already gone to work. Appointment 4 no show and no call. I called and they said no part so I guess they gave it to someone else. They said we'll replace it completely. Now they say the part will be here next month. I called customer service and spoke with management now 6+ tines. The all day we'll call you same day with an update. I called each day afterwards because nobody calls me back. They all say the same and give me the run-around.I no longer have confidence they'll show or the part will still be available by then.Please help get my refrigerator repaired ASAP!!I'm talking with thermador directly

  Business Response

  Date: 04/16/2025

  The customer is scheduled for service tomorrow 4/17/25.

  Customer Answer

  Date: 04/25/2025

  The issue is this is the same as the last 5 promises to fix my refrigerator. Nothing has changed. Still not appointment confirmation from them like they have done in the past. 

  
  

  Business Response

  Date: 04/25/2025

  Customer has been approved for an exchange.

  Customer Answer

  Date: 05/13/2025

  Yes as I originally stated an keep on stating, they are complying but I cannot get them to show up. 

  
  

  Now the company they choose to install can't give me an appointment I can be there for. They said they are understaffed and can't make any other, so they'll ship the refrigerator back to the manufacturer. Thermador is using a company that is seemingly going out of business and can't handle the workload. So now I'm stuck back in the same spot. I can't get anyone to show up to do the repair/install. 

  Business Response

  Date: 05/19/2025

  We are working with to provide a self-assisted install for the exchange. 

• Initial Complaint

  Date:04/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had trouble with my Bosch dishwasher. I called Bosch technical support and Bosch recommended a local Bosch trained technician whom I called and scheduled a repair. The technician found the issue to be a rust through spot on the lower left near corner of the stainless steel tub. According to the warranty paperwork provided by Bosch at the purchase, the Bosch warranty states:Lifetime warranty against stainless steel rust through: *** will repair or replace your dishwasher with the same model or a current model that is substantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges). For the past month, I have communicated with Bosch customer service about the issue, and they keep coming back that they cannot repair the machine and will only give me a discount on a new dishwasher. At first, they offered roughly a $200 discount, then after a week, they offered roughly a $400 discount, and now roughly in my fourth week, a $600 discount. I remind them that is not acceptable given the warranty is for repair or replace. I have invited them again to repair or replace and continue to protest they are not standing behind their warranty. They gave me 30 days to accept their latest discount offer.

  Business Response

  Date: 04/04/2025

  The pictures the technician took do not support rust through.  We have covered the cost to send the technician back out to take better pictures.  They will be contacting the customer soon. 

  Customer Answer

  Date: 04/17/2025

  This issue has not been resolved. In fact, continues to get worse. 
  
  When I first called the customer support after the ********************** technician diagnosed the problem with my unit, the customer support representative  asked me a number questions, requested documentation and asked which model I wanted to replace my unit. All information and materials were submitted within a week. Neat and tidy, they called the local service company for their report I will mention later. 
  
  After nearly two frustrating months of me calling them (they almost never call me about updates or progress despite promising to do so), dealing with different call center personnel and supposed "managers", and now someone from Customer Liaison from the "executive office". They continue to deny replacement of the unit for different reasons depending on who I am talking to at customer service. One reason given claims age of the unit (purchased end of 2017), and they don't replace units, only offer pro-rata discounts - despite my continued reference to their warranty. This pro-rata discount started at about $200 off the purchase of a new Bosch dishwasher about a month ago Then, they offered nearly $400, and now nearly $600. Sometimes they claim this issue is not a rust through, despite the fact their technician has documented it as a rust through. The technician who worked on my dishwasher has over 30 years experience with Bosch. The company he works for was recommended by Bosch customer support call center when called to get my dishwasher fixed. 
  
  As I mentioned, the Bosch recommended and trained service repair technician shared with me the original written report to Bosch which states: "..In summary, the pinch weld has rusted through and caused a leak when unit is under high heat stress due to sanitary cycle temps at which it is intermittent and impossible to document further in photos or videos." He continue: ... "The recommended course of action is to replace the tank assy which is a non serviceable part and this part carries a lifetime warranty for rust through." So their selected local and experienced technician, who actually worked on the my machine, diagnosed the problem as a rust through, submitted his report to Bosch to have the call center claim its not a rust through.
  
  Throughout this process, I keep reading to them their own warranty manual that came with my unit. The Bosch Lifetime Warranty in my product manual states: "Lifetime warranty against Stainless Steel Rust Through: BSH will replace your dishwasher with the same model or a current model that is substantially equivalent or better in functionality, if the inner liner should rust through (excludes labor charges)." 
  
  The unit probably costs the company $300-$400 to manufacture. I find it highly unusual and bizarre for a company to go such great lengths to fight a customer who is asking them to stand by their warranty. 

  Business Response

  Date: 04/18/2025

  The customer has been advised that his unit doesn't have rust through in the inner liner, if it did you would be able to open the dishwasher door and clearly see the inner liner of the dishwasher rusted through.  BSH will not replace the dishwasher. Customer declined goodwill gesture of a discount into a new unit.  

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the ongoing issues regarding my Bosch range, which I purchased on October 24, 2020. While I have been a loyal customer, my experience with both the range and the customer service I have received has been far from ************* 2023, my range broke, and a repair was necessary. The repair took approximately eight months to complete, during which I was required to pay out of pocket for both the part and labor. The cose was around $300. Although the range was eventually fixed, the technician chipped my new countertop and they did not fix it which added to my *************** 2024, my range broke again. I took multiple days off from work, which is not easy as I am a teacher with a limited number of days off, only to have the technician fail to show up on several occasions. In one instance, I purchased a part that the technician suggested, only to find out it was the wrong part, and I never received a refund for the purchase.After further delays, Bosch instructed me to purchase another part, but once again, the technician did not show up. When I contacted the service team, I was told that the part had not arrived, yet my appointment was never canceled or rescheduled, and I was left waiting without resolution.Bosch customer support then gave me a reference number for a new range. I am still yet to receive my range.Given the considerable inconvenience, damage to my property, and lack of timely and reliable service, I am requesting immediate action to either repair my current range or provide a replacement unit as originally promised. Additionally, I expect compensation for the out-of-pocket expenses incurred for incorrect parts, the damage caused to my countertop, and the numerous days of lost work and inconvenience.

  Business Response

  Date: 04/03/2025

  Customer is out of warranty over 3 years.  He has been offered a discount into a new you as a goodwill gesture, however he must pay is outstanding service balance before we can move forward. 

  Customer Answer

  Date: 04/03/2025

   I understand that I am outside of the three-year warranty period; however, I am reaching out regarding several unresolved issues that require attention.
  
  
  Firstly, I have paid for service technician visits and supplies, but I have not received the parts that were ordered for my range, nor have I been refunded for these items. On each service visit, I was asked to swipe my credit card and paid the balance in full, so I am unclear as to any outstanding fees that may remain.
  
  
  Additionally, I would appreciate an update on the situation with the countertop that was chipped during a service visit. I would like to understand what steps are being taken to address this damage.
  
  
  Lastly, a manager had informed me that I would receive a call at 3:00 PM on Tuesday, April 1st, but I have yet to receive that call. I kindly request an update on the status of all these matters at your earliest convenience.
  
  
  I would greatly appreciate your prompt attention to these concerns.
  
  
  Sincerely,
  ******* *******
  
  

  Business Response

  Date: 04/09/2025

  The misunderstanding for the charges has been cleared up.  We will cover the repair for the customer. 

  Customer Answer

  Date: 04/16/2025

  Dear Bosch Team,
  
  I am writing to follow up on the paperwork I received via email regarding my chipped counter. I was initially confused by the contents, and when I attempted to get clarification by phone, I was unable to reach anyone who could assist me. I also followed up by email but have not yet received a response. The phone call and email occurred on April 6. 
  
  This morning, I spoke with *******, who was very kind and helpful. However, it seems there may have been a misunderstanding about our previous conversation. She mentioned a prorated rate in her email, but in our last conversation, it was stated that the parts would be overnighted to me and a technician would be sent to complete the repairs. If the repairs could not happen, then we would go with the prorated rate. 
  
  As of today, the parts have not yet arrived. I was informed that they are now being overnighted , which suggests they were never shipped the first time. We have scheduled a technician appointment for May 1st, and I was told I would receive updates moving forward.
  
  Id also like to emphasize that, as a teacher, my availability during weekdays is extremely limited. Unfortunately, I do not have the flexibility to take unlimited time off from work to wait at home for technician visitsespecially since your technicians only operate during regular school hours. I hope this can be taken into consideration when coordinating future service.
  
  Thank you for your attention to this matter.
  
  Best regards,
  ******* *******
  
  
  

  Business Response

  Date: 06/13/2025

  Good Morning,

   

  Due to the limitations of the BBB portal, which only allows for two responses, we were unable to update the customer's complaint.  However, we did exchange the appliance for the customer in the second week of May, even though this occurred three years after the warranty had expired.  Please update the complaint status to reflect that it has been resolved.

   

   

  Kind regards
  
  Customer Liaison Representative ****** *******