Wholesale Major Appliances
BSH Home Appliances CorpThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for BSH Home Appliances Corp's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 515 total complaints in the last 3 years.
- 174 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/24/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After purchasing what was supposed to be a top-of-the-line Thermador refrigerator in 2022, *** now had two defective units and customer service from *** has been abysmal. After years of problems, in June 2024, *** finally agreed to ***lace my unit. However, they provided me with a different unit that required new customer panels to be made, leaving me to pay $750 out of my own pocket.After months of delay, I finally received the new unit in November 2024. The freezer on the new unit stopped working almost immediately. A ***air person came out in December and said that he would order parts and try to fix it, but it would likely have to be ***laced. What followed were many more months of me contacting *** via email and phone. Finally, on March 10, 2025, I spoke to a customer service *** named ******** who said that they would ***lace the unit and all they needed was a photo of the data tag from the unit. On March 24, 2025, after again getting no response from *** despite multiple follow-ups, I got someone who was purportedly a supervisor on the phone who told me that, despite their previous ***resentations, they were now going to try to fix the unit (despite the ***air person saying it probably wouldnt work). She could not provide me with a timeline and will likely just result in many more months of not having a working refrigerator. I have now received two defective refrigerators and am out of pocket approximately $1,500 for various costs. Worst of all, **** customer service has been truly terrible. They've reneged on several written promises, including that they were going to ***lace the current defective refrigerator.I have dozens of emails supporting my position and, given additional space, can provide further specifics on ***'s questionable and deceptive business practices. At this point, I just need a working refrigerator and I have no confidence in *** ever making this right.Business Response
Date: 03/31/2025
We will exchange the unit, left a message for the customer and waiting on a call back.Initial Complaint
Date:03/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased the Bosch 800 series panel ready dishwasher in late ************************ our newly renovated kitchen. However, when we first used the dishwasher in January, it displayed an error code and failed to function properly. A certified technician visited my home and confirmed that there was a leak inside the machine, which was likely caused by shipping damage. The technician helped us and we submitted a claim to Bosch for a unit replacement. After several weeks on February 10th, Bosch approved the unit replacement. we called after one month of the approval, and the customer service representative informed us that the machine had been sent to a local certified installer and that they would contact us soon. Two weeks passed, and we called again today, only to be told by a different customer service representative that there is a backorder, and we need to wait another 6-8 weeks for the replacement. This is unacceptable, and I am appalled by the inconsistent and misleading information provided by your customer service team. It appears that every time I call, I receive a different answer, which suggests that your customer service just lied to us every time. As a result, I have already lived without a functioning dishwasher for two months, and the prospect of waiting another two months is unbearable. So I expect either: 1) A full refund for the purchase price of the dishwasher, so I can purchase a new one from another brand. or 2) A new dishwasher to be delivered and installed as soon as possible, without any further delay.Business Response
Date: 03/27/2025
Order is due to ship 4/7/25.Initial Complaint
Date:03/13/2025
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have called numerous times since first reporting (end of January) that I received a defective dishwasher (purchased from Lowes) and get nothing but delays. Their technician came quickly and confirmed that the dishwasher had a manufacturing defect and I informed Bosch customer service of this by the end of January. I have been told numerous times that I will receive calls back about the status of my replacement case and never receive any calls. When I called again today I was told that the case is still under review, that there was no one else I could speak to, that there was no time estimate for the case resolution and that I just need to continue to wait. This is extremely frustrating. I purchased this dishwasher in December, installed it in January and it worked for maybe 1-2 weeks. Since then I have had no dishwasher and Bosch does not seem to care that I was sold a defective product. This is my first experience purchasing a Bosch appliance and I dont think Ive ever received such poor customer support on a product. Can someone please help me with getting a replacement for this dishwasher?Business Response
Date: 03/19/2025
An exchange has been approved for the customer.Customer Answer
Date: 03/22/2025
After two months of waiting I was finally told that the exchange was approved. I did not receive a call to inform me of this, I had to call. When I called to ask about the process I was told that it would take an unknown amount of time before I actually receive a replacement. Should I expect to wait another 2 months? Do I have to continue calling in hopes that one of the times I call will be after a replacement has been located? And then another 2 months before I hear that a service call will be scheduled? I was told there was no exchange department to call for updates and that I should just wait and hope to get a call. This has been the most callous and irresponsible customer service experience *** ever had with a company.Business Response
Date: 03/24/2025
The replacement unit has shipped to the installer. Once they receive the dishwasher, they will contact the customer to schedule the exchange.Customer Answer
Date: 04/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *******
Initial Complaint
Date:02/22/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased Bosch 500 series on May that was installed on May 11th. After couple weeks dishwasher was leaking. Technician visit confirm leak was a defect within the unit and helped us submit to Bosch for unit replacement. After two weeks, Bosch approved unit replacement, two more weeks past, and no update. It has been 6 weeks since approval to replace, and customer support still has no idea when an installer will call us to set up appointment. Its now been 8 weeks and Bosch is now stating it could be 2-3 more weeks. This is unacceptable. How is that every retailer that sells Bosch able to get a ****** washer delivered within few days, yet Bosch cannot even tell me when we will receive replacement defective dishwasher. We are expecting to either get full refund or new dishwasher very soon. Please help! This has been so stressful dealing with this situation.Business Response
Date: 02/26/2025
Customer has requested the case be closed; he received a refund from the dealer.Initial Complaint
Date:02/21/2025
Type:Delivery IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Bosch Series 500 dishwasher from ********** in ****** on November 29, 2024. The unit was delivered on December 7th and the unit has never worked. I called Bosch customer service on troubleshooting, then had repairs done where parts were replaced, then unit replacement. We were approved for a replacement on January 16th. On later dates, when we didnt hear anything regarding the dishwasher, I called Bosch customer service and they said the unit was processed on January 23rd and shipped on January 27th. Bosch sent an email with a final receipt and proof of ownership for our new applicance on January 29th. Later.I found out that the company that was to deliver and install the new unit, AM Delivery and Trucking, never received the unit. To this date, they still have not received it. The tracking number is AM100391089. The *** number is *********. (The customer service at AM Delivery has been very helpful.) I have called Bosch customer service 12 times so far. The last time was February 7th, when they said they were going to look into it and call me back. They haven't. I have also tried communicating by email five times at ************ The last I heard from them was over a week ago. I would like Bosch to replace my unit, or reimburse me for it. Of course reimbursement should include the cost of the unit, the delivery, installation and hauling away of the old unit. Im not asking for anything extra or unreasonable. It seems as if the unit is lost and the company is ghosting me. The most recent case number Bosch gave me was #**********.Business Response
Date: 02/28/2025
We have confirmed the installer has received the new unit. The customer will be contacted to schedule the installation.Customer Answer
Date: 02/28/2025
I appreciate the BBB involvement in this issue because Bosch customer service contacted me with a status update on my replacement dishwasher. I appreciate that. Apparently, the dishwasher was lost and was sent to the wrong shipping address. Now that things appear to be moving, and the dishwasher has arrived at AM Delivery, Im hopeful that this issue will be resolved soon. However, since I was approved for a replacement on January 16th, I have been holding in this exact same position.waiting for someone to call me and schedule installation. It has been a month and a half of waiting. I do not consider my issue satisfied because I still continue to wait without a replacement.Business Response
Date: 03/03/2025
Please hold case open until the customer has confirmed the unit has been received.Customer Answer
Date: 03/12/2025
I do not accept the resolution of this dispute until the dishwasher is delivered and installed. After my last communication through the BBB, the situation went from bad to worse. The unit was delivered on March 5th, but not installed. The delivery/installation was not completed because the driver did not have installation materials. The driver told me that he could not complete the delivery. He left and took the dishwasher back to *******. I am now hoping to have the dishwasher delivered and installed tomorrow, March 13.Customer Answer
Date: 05/10/2025
The replacement dishwasher was delivered on March 13, 2025. This complaint can finally be closed. Thank you, BBB, for your assistance. Until you intervened on my behalf, I was getting nowhere with the Bosch company.Initial Complaint
Date:02/20/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased dishwasher from ABC Warehouse. 1/18/24. Used the dishwasher until about July. Stopped working in July and contacted Bosch due to our warranty for one year. They sent out a repair man who came and said there was 3 parts we needed to fix. When they come in he would fix. Never heard from company so contacted Bosch customer support many times. They kept telling us they had parts. However when we contacted the appliance repair they were always waiting on parts. We eventually got sick of the repair people cancelling and starting trying to get Bosch to help directly. They would not help us in any way. Finally after the about 20th call a *** said he would send us a new dishwasher if they didn't show up on that Tuesday they promised. They never showed up so my husband was very angry at this point. He called Bosch and lady said we shouldn't listen to a new employee about a product getting replaced. We as customers were expected to keep track of the employees working there and part numbers that we needed for a dishwasher that they never intended on fixing in the 1st place. The last lady my husband talked to she said we needed the original receipt and case #. I contacted Abc warehouse and did everything we was supposed to do. We get email saying now we need the repair people that never come to email them with letterhead and diagnostic of dishwasher within last 30 days. Of the 13 months of owning this dishwasher it has only worked 6 months . I don't understand how Bosch could feel this is acceptable.I honestly believe this is the worst customer service and would recommend never buying a Bosch dishwasher to anyone.Business Response
Date: 02/25/2025
Customer has been offered a buy backInitial Complaint
Date:02/14/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In September 2023 we bought five Thermador appliances. The total for all five appliances was $34,400. In April 2024 these appliances were installed. Two of the appliances - the oven/range and the freezer column - have proven to be faulty and dangerous to use. Upon installation, the freezer produced ice very slowly and would not fill the ice bin and the interior of the freezer was frosty and did not seem to cool correctly. Upon installation the oven did not cook evenly and seemed to be hot in spots and excessively steamy. In August 2024, the oven caused a fire damaging our kitchen. A Thermador representative has advised over the phone the oven is "likely not safe to use." A manager has advised over the phone that the service technician noted "oven was beyond repair" but said this needed to be confirmed. We believe the oven/range to be a lemon and have asked Thermador repeatedly that it be exchanged with no success or response. We have attempted for eight months to have the freezer column repaired and there is currently no estimated *** for the parts to repair. We have attempted at length to communicate with Thermador. From June 2024 until now in February 2025, we have had five service visits, and dozens of calls and emails to Thermador. We have provided all documentation they have requested but they have failed to either repair or replace either appliance. Every time we call or email, a representative/manager promises a resolution or update in a given time period and then never replies as promised.After eight months of back and forth with Thermador we are beyond disappointed in 1) their product and 2) their customer service. We are asking that the range/oven be replaced as it is not reasonably safe or reliable to use. We are asking that the refrigerator be repaired immediately if parts can be found, and if not, asking that it be replaced. *extensive details on dates of calls and emails would not fit on this form but are available upon request.Business Response
Date: 02/14/2025
Customer has agreed to having both units exchangedInitial Complaint
Date:02/13/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My coffee maker is not heating coffee as hot as it should be we have to heat coffee in microwave. We verified the temperature and immediately after brewing we used a thermometer and it registered 138 degrees moved the cup from machine it went down to 120 degrees. I called for service and spoke to ******* he was very rude and obnoxious. I sent appliance in for service never received call that is was received or theyre working on it. I reached out to ******* and he stated he checked coffee maker out and his temp was reading *******. There is no way that is correct. He stated it could also be the cups were using. Didnt realize different cups affected temperature. And he also advised to leave milk out because cold milk will make temperature cooler, Thats a ridiculous thing to advise a customer. You cant leave milk out itll make you sick, I would like a new coffee maker.Business Response
Date: 02/18/2025
Covered the service for a technician to go out and the technician determined the temperature for coffee is to standardCustomer Answer
Date: 02/18/2025
First of all a technician did not come out I had to send the machine in. The machine is still under warranty so you did not pay for a technician to come out to my home. Secondly I have as have other people tested the temperature multiple times and have found this machine is not making coffee as hot as your technician said. This is a $2000 dollar expresso machine I trusted your company to have an exceptional appliance and I have been failed. I will not accept your response nor will I accept what yall are claiming to say nothing is wrong with it. I know good and well there clearly is. This is my last Bosch purchase. Anyone considering buying Bosch better look elsewhere they do not stand behind their product. I will not be satisfied until a replacement or refund is issued.Business Response
Date: 02/24/2025
Customer has agreed to a buy backCustomer Answer
Date: 03/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ********
Initial Complaint
Date:02/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Existing cases regarding chronically inoperable oven since install and purchase from new. Existing case numbers and history of case numbers regarding service requests and faulty equipment. Case ********** and previous case number ********** (All supporting documents are on file with Thermador customer service).Additional supporting email copies with history regarding the faulty equipment. This is a high end Thermador ProHarmony dual gas range and is currently inoperative again after multiple service ***airs, parts ***lacement and service visits.The customer service team falsely and blatantly misled us by saying that there was an escalation team working on this case. This is a necessary step to have someone analyze the case history and make a comprehensive analysis. So far Thermador has elected to continue to order parts and service visits at the inconvenience and cost of the homeowners that have had to take time off from work to attend the service visits. Mutiple visits have also been canceled by Thermador at the very last minute (one time 27 minutes before the schedule window), and a second time most recently over two hours into the schedule window leaving the homeowner absent from their jobs and once again with no resolution for an inoperable oven that is now approaching 60 days inoperable.The true concern has now reached a chronic concern for us the homeowners after following up with Thermador today and finding out all the information regarding previous discussions and being told our case was being handled by an escalation team were false, this was admitted by the customer service *** that acknowledged no escalation process had been assigned to our case. After considerable concern and questioning from us the agent abruptly hung up and never called us back. This has now lead us to file a formal complaint due to the actions of all the customer contacts that have given false information.Business Response
Date: 02/17/2025
Customer has been offered an exchange.Initial Complaint
Date:02/11/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a Bosch refrigerator Model #B36FD50SNS that has been defective despite three repair attempts. After multiple service calls, the unit remains unrepaired, confirming it was faulty from the start. Throughout this process, Bosch has failed to provide timely updatesI have not received any communication from their team since September unless I personally called to follow up.Eventually, I was offered a Lowes store credit instead of a full refund. However, the credit only covers the original fridge price without tax or necessary installation parts. Additionally, the price of the refrigerator has increased since my initial purchase, meaning I would have to pay out of pocket to replace a defective product.I believe I am entitled to a full refund, including all costs associated with replacing the fridge, rather than an incomplete store credit. I am seeking a resolution where Bosch provides proper compensation so I can purchase a working replacement without additional expenses.Business Response
Date: 02/12/2025
Customer agreed to a refund thought his dealer and it has been issued.Customer Answer
Date: 02/12/2025
While you claim that I agreed to a refund through my dealer, I have not received any written documentation confirming the details of this refundonly verbal communication via phone calls.
Furthermore, the refund provided was incomplete and does not fully cover the cost of replacing my defective refrigerator:
The refund was issued as a Lowes store credit rather than a full monetary refund, limiting my options for purchasing a replacement.
The amount provided only covered the original fridge price, excluding tax and necessary installation parts, meaning I am left to cover additional costs for a product that was defective.
Since my original purchase, the price of the refrigerator has increased, making the refund insufficient to replace it.
I did not agree to an incomplete refund that leaves me paying out of pocket for a defective product. I request a full refund in the proper form, including written confirmation of all refund details. Please provide a resolution that fairly compensates me.Business Response
Date: 02/13/2025
We spoke with the customer today and the customer was offered a buy back. Customer opted to stick with the dealer credit.
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