Complaints

This profile includes complaints for BSH Home Appliances Corp's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BSH Home Appliances Corp

  1901 Main St #600 Irvine, CA 92614

• 

  BSH Home Appliances Corp

  PO Box 391 Norwalk, CT 06852-0391

• 

  BSH Home Appliances Corp

  400 Princeland Ct Ste 1 Corona, CA 92879-1341

• 

  BSH Home Appliances Corp

  1901 Main St STE 600 Irvine, CA 92614-0521

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March 22 BSH approved & referred technician (after multiple service calls) submitted claim to BSH that the Bosch dishwasher we purchased a year prior was faulty - repeated E15 error messages, & a frame issue - dishwasher was 'unrepairable'. Technician recommended BSH provide a new dishwasher. I spent over a year with a dishwasher that worked only intermittently. 4 children & a family of 6 with no functional (new) dishwasher. For over a year I had to deal with the *************************** of a faulty dishwasher.Waited months for BSH to merely submit the claim for a replacement to relevant department due to errors on the part of BSH administration. I had to call, ************** BSH throughout this process.By the time a replacement was finally authorized I desperately needed a new dishwasher. A replacement order was sent to ******, where we had originally purchased the dishwasher. I went to confirm the replacement model at the ****** store where the ****** representative informed me that ****** had no way in their accounting system to bill BSH for the installation of a replacement authorization order. I contacted the representative I had most recently been dealing with at BSH, ******************************** asking if installation was included for a replacement and she responded that it was. I then informed her that due to ****** accounting policy that I was prepared to pay for the installation upfront & then be reimbursed by Bosch.I was desperate for a functional dishwasher.Sent receipt to *********************** 24 May 22, now another 3 months of trying to receive this reimbursement.Contacted BSH over 5 times but no resolution. Have sent an email to US President **************************** no ************* email has now been blocked.Seeking refund of installation cost of replacement dishwasher of $231.48 . This installation not necessary if BSH initially provided functional dishwasher, which is what we paid for. Replacement their ************ said they covered installation.

  Business Response

  Date: 09/22/2022

  A check is in process in the amount of @231.48.  Please allow three to four weeks to receive. 

  Customer Answer

  Date: 09/22/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Bosch Steam Oven has been not working for over 3 months. I've scheduled an appointment to have it fixed multiple times and only the first time, the technician showed up. Numerous appointments have been made and the technician has not called, nor shown up every time. I have been taking days off work waiting for them with no show. I have contacted Bosch numerous times, but they refuse to give me a technician that can help or resolve this issue by any means. I now have a very expensive non working oven sitting in my kitchen for months. At this point, I need a working oven: either it be fixed or exchanged for a new one.My last appointment that was stood up was reference **********.

  Business Response

  Date: 09/21/2022

  We are working with the customer to complete the repair.

• Initial Complaint

  Date:09/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 02/18/2022, I have scheduled four appointments with Bosch to have a technician service my freezer, as my freezer has immense frost build-up and does not properly freeze my food (generally, has been at a 35 degree temperature). I had appointments on 02/18/2022, 07/05/2022, 07/22/2022 and 08/18/2022. The issue of the frost build-up worsened in late June --- hence, the three appointments between July and August. During my last appointment on 08/18/2022, the technician marked on my receipt that "if control module does not solve problem, tech has no recourse." Meaning, that the entire fridge-freezer unit would need to be replaced with a new unit. Additionally, the cabinets covering my fridge experienced water damage as a result of the freezer malfunctioning. After this 08/18/2022 visit, the "fix" provided by this technician failed. I called Bosch Home Repair at ************** on Aug. 30th to request that Bosch provide me with a new fridge/freezer unit. I was told it would need management approval, and that I would get a call back later the next week. I did not receive a call back, and I had to call back three separate times. On my third call, on 09/14/2022, I spoke to a customer service representative who said that my request was still awaiting management approval. I have had to send upwards of twenty follow-up emails to get reimbursed for food spoilage in my freezer, and for the mini-fridge i needed to purchase as a result of the technician requesting that I turn off my unit 48 hrs in advance of appointments. I have now essentially been without a functioning freezer since June. Bosch's customer service department is horrendous. I have had to continually follow-up with the department via email and phone calls to ensure that they are still working on this issue. It has been an incredibly frustrating experience for me as a customer. I am a student in law school that does not want to spend their limited free time having to contact Bosch to remedy this issue.

  Business Response

  Date: 09/19/2022

  We are exchanging the customers appliance

  Customer Answer

  Date: 09/19/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************************
  
   
  

• Initial Complaint

  Date:09/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Feb.,2022, we purchased a new Thermador 36"oven/range. They installed it and from the very beginning there were problems. After 2 service calls, they decided to replace it with a new unit. The new unit had light problems. After a couple more services calls, the technician ordered lights and light units. He also ordered a door assembly because he noticed the door had an issue and needed to be replaced. Bent? On his next visit he replaced the light units, and they seem to be operating fine. He then opened the box that had the new door assembly, and the new door was bent and unusable. He then told me he would order a new door and see us in a couple of months.???? We paid a lot of money for this unit, and it has been nothing but problems. Too many service calls on two different units and too many excuses. **************** has a lot to be desired also.

  Business Response

  Date: 09/19/2022

  We are working with the customer to obtain a sooner appointment, will extend the warranty for additional one year parts and labor. 

  Customer Answer

  Date: 09/26/2022

  NOT RESOLVED, STILL NEED TO INSTALL PARTS.

  THANK YOU

  ***********************

  Business Response

  Date: 09/28/2022

  Appliance has been repaired, warranty extended.

  Customer Answer

  Date: 09/29/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/13/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  purchased at Furgersons on 6/12/22 Bosch 300 series stackable washer and dryer. Installed and within 2 weeks the Dryer has constant ERROR MESSAGE E06. Called Bosch 800 customer service phone number waited on hold for 45 minutes and was told the earliest Bosch Technician can come out is Sept 9. 2022! Called Several more times as the E06 ERROR message became more frequent (every 3 minutes). Bosch Tecnician came out on Sept 9 and could not find anything wrong with the dryer. Told me to ONLY use the "timed setting" do not use all the other features! When I received my electronic receipt it was for my washing machine! Nothing was wrong with my washing machine. According to customer service COMPANY POLICY is i cannot talk to a supervisor or manager until Bosch Tech comes out and makes an assessment!!! I have a LEMON DRYER MADE BY BOSCH. I want this Item removed from my house and full refund I think I have been more than patience. I asked for this originally and was told by ********* that my appliance is installed and now under Bosch warranty and I would have to go thru them! I have had 4 technician's and one part change and the machine still does the same error E06. And every time I call Bosch I have to wait ************************************************ they will send a Bosch Tech in 2 more months!! I now officially HATE this machine and would like it out of my house. I would like BOSCH to do the right thing and give me my money back and money for my time wasted. I want a company supervisor or manager to call me discuss how they will refund my money for a product I can not use.

  Business Response

  Date: 09/14/2022

  Please keep case open, we are reviewing to buy back the appliance from the customer.

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought new microwave been trying to get Bosch to service it since June. It was uNder warranty until august which I eas told. Would still be covered. Theyve yet to find someone to come and service it! I cal every week and they cant find anyone to service it

  Business Response

  Date: 09/16/2022

  **** at *********** has contacted the customer on 9/12 and will schedule service.  

  Customer Answer

  Date: 09/16/2022

  **** says hes not sure what to do Ive sent him videos of the door not closing correctly and is guessing on parts to order for not heating . I dont want someone guessing on what to do to fix it. 

  Business Response

  Date: 09/21/2022

  Repair is schedule for 9/26/22

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Bosch ($3K) Refrigerator at Lowes in April 2022. Purchased a 5 yr warranty for the refrigerator. Refrigerator stop making ice in July and makes loud noises then works again, stops, loud noises, stops, than works for a day or so on and then stops. Called Lowes Repair and said first year under Bosch warranty contact them. I have working with Bosch since early August to get a repairperson out to fix the refrigerator. They have given me over 6 companies to call to repair and all have refused to fix the refrigerator. I have escalated to Bosch four times with no results. They give me lots of case numbers. Last one ********** and will get field mgr involved. No help so far. Called Lowes and they told me to have Bosch send a NR (new refrig) order. Bosch said they will not do that unless their is no repair people in the area. I am stuck in the middle with a new broken refrigerator. Very unethical business practice for both Lowes and Bosch.

  Business Response

  Date: 09/16/2022

  A service dispatch ********** has been sent to At Your Service Appliance Repair, ************  

• Initial Complaint

  Date:09/10/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been experiencing a continuing problem with our Bosch Wall Oven HBL8451UC/01. After we use the self cleaning cycle (per the Bosch Owners Manual), the oven does not function and a service call is required. Our service provider is ********************* of ************, *******. The first service call, February 23, 2018, was under Warranty. The second service call, August 14, 2017, was under Warrant. The promise from Bosch was that a new relay board relay was being developed. The next service call, July 27, 2020 Bosch recommended that we reduce the self cleaning cycle time to 2 hours.We used the self cleaning cycle again the first week of of August 2022 in preparation for house guest. The same series of events happened as before. That is:1. The oven shutdown before the self cleaning cycle completed.2. The advise from Bosch was to let the oven cool down and open the breaker to let the oven reset. 3. ********* to the oven was shut-off overnight. The next day the oven would not heat.4. We set-up an appointment with our service provider, August 11, 2022 We did not have a functioning oven while our house guest were here. We followed the Bosch programmed self cleaning cycle and the Bosch customer service advise. In the end, we did not have a functioning oven and it cost us $125 to restart the oven. Our service provider call Bosch technical service and they still had no solution to the problem. The problem with the self cleaning cycle has not been addressed by Bosch Home Appliances. I forwarded copies of the Pro Appliance invoices to Bosch. I talked to Bosch **************** Representatives and I asked that a manager call me as I have nothing in writing from Bosch (August 19, 2022). I am still waiting. We asked to be reimbursed for the cost of the service call and the lack of the use of our oven for a Bosch problem. I also want the problem with the self cleaning cycle fixed or replacement of the unit,

  Business Response

  Date: 09/13/2022

  Please leave case open, we have left a message and emailed the customer to contact us for assistance.

• Initial Complaint

  Date:09/07/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new home with Bosch appliances in Nov. 2020. We bought an extended warranty with the company art the 1-year **** for the home. On Aug. 20th the built-in microwave stopped working. After repeated calls to the company to schedule a repair call, we still have not heard anything from the company. We have been without a microwave for over 3 weeks now and the company has still not reached out to us. This is re-filing of Complaint ***********. That complaint was closed because I failed to respond to a message from the company in a timely manner. The only notice I received was an email from BBB advising me the complaint had been closed because I failed to respond to their response. I never received a response! On the BBB web site, it says the customer response is attached, but I see no attachments in the complaint.

  Business Response

  Date: 09/13/2022

  Please keep the complaint open, we have left a message and emailed the customer offering assistance. 

  Customer Answer

  Date: 09/16/2022

    ******************************** from Bosch reached out to us and was very polite. But the technician was finally at the home to repair the unit.  He tried to call Bosch from our home to order some parts,  but was put on hold. He said he would order the parts later and it would be another 1-2 weeks before he could return.

   

  We have been without a microwave for a month now, and it is going to be even longer.  I will consider the complaint closed once we have a working microwave. 

  Business Response

  Date: 09/19/2022

  As the customer has stated, please continue to hold the case open until she has a working unit. 

  Customer Answer

  Date: 09/25/2022

   Can someone from Bosch reach out to the repair firm and expedite the parts? 

  Business Response

  Date: 10/24/2022

  I wanted to let you know that the Microwave/Oven is fixed. Thank you for monitoring the situation.  ABW fixed the unit on Friday and it is working again.
  
   
  
  Unfortunately, it took over 2 months to be completed and had to purchase a microwave in the meantime, but glad it is fixed.  
  
   
  
  ********* were very nice and understanding and appreciated your help.
  
   

  Customer Answer

  Date: 10/25/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Nov. 24, 2021 I placed an order for a Bosch 800 series 36 in. 21 cu. ft. French Door refrigerator through ********** for $3,499. it was delivered on 3 March, 2022. It ran fine up until we had a short power outage on 4 August, 2022 and when power came up the fridge was dead. No other appliance was affected. When I called ********** they said it was Bosch's issue and to call them. When I called them they said I would have to find a local Bosch warrantee support company, after some discussion I found one in a neighboring city ************* in *******, **) and scheduled a visit for the 16th of August. The tech **************** were damaged (the house has a whole house surge protector) and ordered replacement parts which were installed on the 31st of August. The refrigerator lights and display came on but since the tech was late for another appt he left before we could verify the fridge was actually cooling. When I called ************ 2 days later to report that the unit was still not cooling they told me to reach out to Bosch as it was likely a failed unit (?). Upon calling Bosch on 7 Sept. I am told that they need more info, will review over next few weeks to determine what their position is on this. I have been without refrigeration for over a month in summer, the costs of eating out and eating only non-refrigerated foods is mounting and Bosch neither cares or seems interested in resolving this. I am going to consult an attorney on the matter and start a campaign to warn other consumers but thought it important to see if the BBB and state AG can make any progress as I am completely done with attempting to work with this company. I want it replaced with an equal or better appliance or a complete refund. Period. this unit has issues and is likely to fail again ... typically just outside of the warrantee period I am sure. Please advise,**************************

  Business Response

  Date: 09/13/2022

  Please keep the case open, we are working with the customer on completing service and working towards resolution.