Complaints
Customer Complaints Summary
- 107 total complaints in the last 3 years.
- 32 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/22/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of transaction 4-11-25 Order summary Just Breathe Long Sleeve 1 L / Heather Lagoon WINTER WARM UP BUNDLE (-$22.00)$22.00 Free Faith Hummingbird Tee 1 XL / Heather **** WINTER WARM UP BUNDLE (-$20.00)$20.00 Free Denim Jacket + Tees Bundle 1 $39.00 Faith Hope Love Denim Jacket 1 XL / Coconut Milk WINTER WARM UP BUNDLE (-$55.00)$55.00 Free Subtotal $39.00 Shipping $6.76 IL STATE TAX - ******** $2.86 IL COUNTY TAX - ******* $0.16 IL SPECIAL TAX - METRO-EAST MASS TRANSIT DISTRICT $0.12 Total $48.90 Shipping method Standard Shipping : 3 - 7 Days As you can see shipping is 3-7 days it has been 12.I have sent 3 attempts and nothing about if my order has bee processed.
Business Response
Date: 04/28/2025
Hi, we have cancelled and issued a full refund for the order per your request. Please note that 3-7 business days is the shipping carrier's delivery timeframe however it does not include fulfillment times which we advise of in your confirmation email of taking an additional 5-7 business days for fulfillment of the order. We are happy to resend you the order confirmation email if needed!Initial Complaint
Date:04/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed an order on 12 March one shirt was sent in the wrong size returned the product for the correct size had to pay an additionalfive dollars for the exchange. Exchanged and placed an additional order on 22 March. Product is still showing unfulfilled on the website, which means ithas not even been sent out. The only response the company will give me is that theyve had overwhelming product sales during a sales event. As of today, April 14,my order is still showing unfulfilled. And now I am getting no response from the company via email. Email is the only way to communicate with this company. I have asked for a refund or my product. Nothing is happening. Will never ever shop here again.Business Response
Date: 04/15/2025
Hi your exchange order shipped with DHL tracking number: 6101150400949755
Please note that exchanges are processed once the return is delivered back to our facility and accepted. Your return was delivered to our warehouse on 4/1. and the exchange was shipped within 8 business days on 4/14. We appreciate your patience with return processing times.
Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered several shirts in october 24 i still havent received them. I filed emails they would wait 2 or 3 then send a bogus email back or travkimg numbers from overseas that yoi couldnt track. I want either a tefund or the merchandise. It is very frustrating. I have credit card information where i ordered it. Communication with supposed company. Please help meBusiness Response
Date: 04/09/2025
Hi *****, your screenshot and order number is from Insideet. Our business name is Love in Faith, all communication and charges on your bank statement will also say Love in Faith. We have been experiencing companies impersonating our brand. Please contact your bank for assistance and dispute the charge. You did not order from our business.Initial Complaint
Date:03/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On March 2nd, I placed an online order with Love in Faith for 2 t-shirts for $20, shipping was $6.76, taxes were $1.80 for a total of *****. I received a confirmation email regarding the order. On March 7th, I received an email stating my order had been shipped. However, I did not receive a tracking number. Since then, I have checked daily and nothing has been done. I still do not have a tracking number and the order has not been updated.Business Response
Date: 03/13/2025
The order was delivered yesterday 3/12 per tracking here: **************************************************************************************
You are welcome to return the items here if you no longer wish to keep them: **************************************************
Initial Complaint
Date:02/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to cancel a Lifetime Membership with no luck since Dec 2024.Business Response
Date: 03/05/2025
Hi *****, we can see you were able to cancel your subscription on 1/16/25. We have also refunded you all of the charges for the past 3 months as a courtesy.Customer Answer
Date: 03/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:12/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ordered shirts. Got an odd looking email back. No tracking info provided. No response when attempted to call customer service. But they sure took my money! Scammers.Business Response
Date: 12/18/2024
Hi! We have replied to your email with details on your shipment. If you wish to cancel at any time before fulfillment, just let us know and we are happy to assist! We appreciate your patience this holiday seasonInitial Complaint
Date:12/15/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order with this company on Saturday morning December 14th 2024 and I never received any confirmation about my order. I have reached out to the company several times about my order making sure they got my order but no one will respond to me. They just took the money out of my account of course. I am not asking for a refund at this time however I am asking for communication from the company to ensure they have received my order and tracking information so I can track my order.Business Response
Date: 12/16/2024
Hi ******, we have replied to your email. Please note that we work business days and you emailed us on Saturday 12/14. It is a very busy holiday season. Allowing us at least 1 business day to get back to you would be appreciated. Sending us multiple emails may delay a response as we answer emails in oldest to newest order.Initial Complaint
Date:12/13/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been having trouble ordering from their ******** page for their sales. I can get an order to go through if I go to their website but they don't have the same sales. I have sent numerous emails trying to ask for help and all they do is respond with past orders and ask can they help. I tell them how I need help but I never get a response. It is frustrating. Thank youBusiness Response
Date: 12/16/2024
Hi *****, our team has emailed you on 12/15 at 6:04 pm PST and 12/15 at 4:07 am PST with solutions and confirming your order cancellation request. Please reply to our emails if you need anything else! We appreciate your patience during the busy holiday season!Initial Complaint
Date:12/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Not shipped yet and business not responding. If they shipped as well as they marketed it would be a great business.Business Response
Date: 12/10/2024
We have issued a full refund for your order per your request. We appreciate your patience as it has been 6 full business days since you're order was placed, we advise on all confirmation emails that shipping may take 5-7 business days during the busy holiday season.Initial Complaint
Date:11/25/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a two year subscription to Wondrium Great Courses Plus from 2022, which I was not using. Today they renewed my subscription without any notification that it was going to be done. I cancelled the subscription today, but was informed by "Naa" on the phone that I could not cancel and they would not refund my $157.70 for the subscription. She claimed they had sent an email one month ago, but I never received it and had no notice they were going to do this. I then received an email tonight saying my subscription was cancelled but would not take effect until Nov 25, 2025. I do not want this subscription and want a refund of my $157.70 immediately.Business Response
Date: 11/26/2024
Hi, we do not have phone support or have any items called "Wondrium Great Courses Plus from 2022". Please confirm that you ordered from our company, Love in Faith. We only sell apparel, home goods and jewelry with our primary product being t-shirts.
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