Auto Rentals and Leasing
Fox Rent A CarHeadquarters
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Reviews
This profile includes reviews for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 447 Customer Reviews
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Review fromDavid G
Date: 07/12/2024
1 starDavid G
Date: 07/12/2024
WORST RENTAL EXPERIENCE OF MY LIFE.Prepaid $582 for a rental only to arrive at the rental counter, wait over an hour, and then be told that no cars were available. If a car is reserved for a specific date and time for pickup, especially when paid for, how is it not ready?Finally, myself and several people in line ahead of me, were walked over to Dollar rental BY THE *** EMPLOYEE because they had a few cars left. I was told that *** would reimburse the difference, which I double checked with the Fox employee about before heading to the garage with my new rental agreement from Dollar for $948.Once the car was returned to Dollar, I called Fox to follow up on the reimbursement process only to be told that (A) there was no record in the Fox notes about running out of cars nor the employee promising reimbursement and (B) I should have been given an 'upsell agreement' by *** which I was not. Now it appears that I am out of luck with reimbursement after paying more than DOUBLE to a competitor under the promise of being made whole by ***.Not only were the Fox representatives at the SEATAC counter not helpful, they were also incompetent. Calling the customer service line has been just as maddening an experience with no help or guidance given at all.I would sooner walk barefoot to my destination than to rent a car with Fox.Fox Rent A Car
Date: 07/31/2024
I am very sorry that you had an issue at pick up. You would have received paperwork at the rental counter for any reimbursement. Please submit that paperwork to the email that is listed on the paperwork for assistance. Thank you.Review fromjayant p
Date: 07/11/2024
1 starjayant p
Date: 07/11/2024
zero company and zero customer service. don't rent car for fox.Fox Rent A Car
Date: 07/31/2024
If we may assist you with a concern, please contact us at ******************************************* Thank you.Review fromRobert B
Date: 07/11/2024
1 starRobert B
Date: 07/11/2024
Ill start this with I would prefer to give 0 stars to Fox rent a car . They are attempting to charge me $511.11 for cleaning dirt of the floor boards of the ****** Rogue that I rented for 5 days. After contacting *** to dispute the charge I was told by the customer service rep to politely to go pound sand. Them I asked the rep for a supervisor. She placed on hold for approximately 10 min. When the rep came back on she informed me that there where no Supervisors available, but one would call me back. Its been over 48 hrs. and still no call. I advised the rep and asked her to document that that I would be contacting WA and TX consumer protection agency's plus I would be disputing this charge with my credit card company. So far I have done everything that I said I would plus now I'm adding this to BBB just to warn everyone how shady this company is. Additionally Fox has class action lawsuit against them In **, and lost a class action in **. The next step will be small claims.Fox Rent A Car
Date: 07/31/2024
I apologize that you are unhappy with the charges upon return, anytime a vehicle requires additional cleaning, such as a detail, at return there is an additional cleaning fee. I do show that the location has photographs of the vehicle at return, if you wish to have a copy of those photos please contact ******************************************* Thank you.Review fromGena E
Date: 07/11/2024
1 starGena E
Date: 07/11/2024
Worst car rental Company. I had my money market card as I do not use credit cards. They refused to rent me a car then refused to refund me. I have used my mm card in place of a cc everywhere.Fox Rent A Car
Date: 07/31/2024
I am very sorry that you were unaware of the credit card requirement at pick up, this information is provided in the rental policies agreed upon during the booking process. I do see that a refund was approved and should be issued by Expedia directly. Thank you.Review fromYanky J
Date: 07/11/2024
1 starYanky J
Date: 07/11/2024
I Took A rental Car A Few Months Ago They Told Me That It Will Be About $450 And By the End It Was About $750Fox Rent A Car
Date: 07/31/2024
If you have a question regarding your rental charges, please feel free to contact us at ****************************************** for a copy of your rental agreement which was signed at pick up. Thank you.Review fromWilliam F
Date: 07/10/2024
1 starWilliam F
Date: 07/10/2024
Zero stars. Very questionable morals. Never rent from from these people..Borderline scam? Is it really cheaper? My opinion don't rent here. The rental was in SLC. When I booked, I saw that there was "Airport Pick-up" for the car.(The fine print tells a different story.) The ""Fox translation " for that statement is:" We pick you up at the airport and drive you over to an off site, actual pick up location". After a long walk with big luggage, we waited 30 minutes, for the shuttle w/no place to sit down. (The printed contract paperwork has no phone number for the actual location!) The desk persons at Fox must get a commission for the "ADD ONS"?? Anyway, they tried 3 or 4 awkward ways to up the charges, while we were standing at the desk. And then they had no car for us. 30 minutes later a big car was brought around, and I agreed to take that car for a higher price.( I know that makes me sound like a sucker, but we were headed out for 13 days, and It was a nicer car). A few days later we had an incident. A bus hit (brushed) the car while it was parked. The ******* was great to help, and immediately agreed to pay. Fox recovery just sent me a request for the full amount. Along with that Fox Recovery included this paragraph in the letter they sent me. Quoting directly from the letter. "If you are in agreement with our position as set fourth in this letter and it is your desire to resolve the matter at this time, please remit payment in full referencing our claim number, to the address noted on this document". They tried to get me to send them the total 3900$ amount for all damages, knowing full well that the bus company was paying for it too. (Looking for the unsuspecting)? When I phoned ***** he started to tell me the bus *** had paid but changed that to say they had "committed" to pay. The Fox damage recovery group got a $250admin fee, on top of getting their car fixed, and perhaps a kick back from the body repair shop? This place is a joke! ??Morals??Fox Rent A Car
Date: 07/11/2024
I apologize that you were unaware of the shuttle from the airport to the location. We are sorry that you had an incident with the vehicle, our claims department would be happy to assist you further. Please contact ***********************************************Review fromHannah P
Date: 07/09/2024
2 starsHannah P
Date: 07/09/2024
Actually received great customer service from the gentleman at the airport desk. He even let me choose which vehicle I preferred since the price was more than what I paid online. For whatever reason, I usually expect there to be hidden fees. I acquired less than $5 in tolls and was billed $100 a month later. They charged me $15 per ************* toll as an administrative fee. That is absolute robbery. The lack of transparency about how much it could really cost someone to pass on the pre-paid pass is bad business.Fox Rent A Car
Date: 07/10/2024
I apologize that you were unaware how any unpaid tolls will be billed. This information is available in our rental policies as well as the signed rental agreement from pick up. Should you have any additional questions on the charges, please feel free to reach out to our partners American Traffic Solutions at ************. Thank you.Review fromRachel G
Date: 07/09/2024
1 starRachel G
Date: 07/09/2024
It was a horrible experience renting a car with them. I rented a car for a weekend and was charged $300 dollars per day on a mid size vehicle. These people or rip offs. It is so sad to see companies taking advantage of people. I wouldn't mind if I was millionaire but I am a teacher of 30 year. I will make sure I teach this experience to the students and hopefully they learn from my experience.Fox Rent A Car
Date: 07/10/2024
I apologize that you have a concern with your recent rental charges. All charges would need to be outlined in your rental agreement, we would be happy to review that with you. Please contact us at *******************************************Review fromDmitry T
Date: 07/08/2024
1 starDmitry T
Date: 07/08/2024
Do not go to this company!!!!!!!I never write a review, but this time I have to.rented the car on 07/04/24 for 4 days , they told me that I can get an upgrade only for $100 total,After I returned my car my bill went up from $613.72 to 970.42!!!Hidden fees all over! They will try not to show you a purchase contract in order to add extra charges to that SCAM COMPANY!!! BEWARE!!!!Fox Rent A Car
Date: 07/10/2024
I am very sorry that you have a concern with your rental charges, we would be happy to review that with you. Please contact us at ******************************************* Thank youReview fromJeffrey B
Date: 07/05/2024
1 starJeffrey B
Date: 07/05/2024
Showed up in ****** to pick up my reserved car. Only we went up to the counter to find out we had to purchase mandatory coverage, 15/day for toll coverage and our car wasnt ready. We ended up waiting an hour and a half. A few weeks later I was sent an invoice for tolls, each with a $15.00 admin fee! Come to find out, they did not add the toll pass to my contract properly. What was more than double for what my rental quote was for didnt cover the $112 dollars I now owe for like $15 dollars worth of tolls. This place is a scam, avoid at all costs!!Fox Rent A Car
Date: 07/10/2024
I apologize for the wait time that you experienced. Our partners, American Traffic Solutions, would be happy to assist you to opt into the toll package for $12.99 per day. Please contact them at ************. Thank you.
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