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Business Profile

Auto Rentals and Leasing

Fox Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fox Rent A Car has 26 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 445 Customer Reviews

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    Review Details

    • John F.

      Date: 07/05/2024

      John F.

      Date: 07/05/2024

      Terrible company. Watch out when they make you sign a form saying there is no damage to the vehicle BEFORE YOU HAVE EVEN SEEN THE **** And then they charged me for a tiny rock chip in the windshield because they said I signed a form.

      Fox Rent A Car

      Date: 07/10/2024

      I am sorry that there is an issue with the vehicle at return. Our claims department would be happy to assist you with your concerns. Please contact them at ***********************************************

    • Dorothy C

      Date: 07/02/2024

      Dorothy C

      Date: 07/02/2024

      Be aware of what you sign and get copies before leaving. I rented a car from the ******************* with FOX upon the receiving the car I was asked for the rental insurance coverage which I declined, as I already had purchased online why in the world would I need a 3rd once since I already am covered by the one I purchased online and my general coverage. I was also asked for fuel upon return of vehicle which I agreed. I was asked to look at the car for any damages and sign off on it, I never received a copy of agreement which I should have asked for and realized than that they added the coverage I did not agree too. As I was looking through my credit card I noticed a charge from FOX rental I immediately called and was told that I would get a call back with the response as Fox rentals would have to contact the supervisor at the *******************. It has been over 1 week so I decided to call back and was told "you will not be receiving a refund as you signed the contract and cannot refund money as per the supervisor from the *******************". the person started to raise her voice at me after several attempts to speak with a supervisor and her telling me there was no supervisor she finally got one? As I was speaking to the supervisor she jumped to telling me there is no way I would get a refund. I tried to explain to her what happened and all she kept telling me is that she could send me the paperwork where I signed and consented to the insurance which I assured her I did not agree her response was the same and I was told I would get an email with my signature which I did not get. I asked for their names and names of the persons that where at the renal place they declined to give me the information., so I hung up on them since I was not getting anywhere with them after 30 mins on the phone and wasting my time.

      Fox Rent A Car

      Date: 07/10/2024

      I am very sorry that there was confusion on your rental charges, all added items must be signed for both electronically on the rental agreement and physically on the summary of charges. If both are acknowledged the refund is denied. If you wish to have a copy of the agreement and summary of charges please feel free to reach out to us at ******************************************* Thank you.

    • Jennie H

      Date: 07/02/2024

      Jennie H

      Date: 07/02/2024

      Many thanks to ***** in *******....she was great...she found d my granddaughters phone a real life saver

      Fox Rent A Car

      Date: 07/10/2024

      We are so happy to hear that the lost phone was found!! Thank you for sharing your experience !

    • Mindy K

      Date: 07/01/2024

      Mindy K

      Date: 07/01/2024

      Reserved a car via 3rd party, when arrived to pick up the car, was told that we had to pay additional $800 for 'mandatory' insurance. Explained that our personal insurance covered rental car expenses in full and had documentation to prove it, was told as a 'courtesy' he would cut us a deal and knocked it down to $364.84 plus a $200 deposit! Again, we stated we had insurance, was told that we 'had' to purchase one of their three plans or forfeit our rental and lose the $400+ we had already paid for the car. When calling their billing department after, was told by 3 different people it is not mandatory and told to contact credit card company to dispute charges. They are a scam, having you sign a little black box/screen and not actually seeing or knowing what you are getting until the charges appear on a credit card and then they don't want to talk to you, I believe they are getting paid by the number of insurance policies they can scam people out of, very rude counter people and threatening to take their insurance or walk away. Not got business practices, would not advise using until they improve upon their business practices and stop scamming people!

      Fox Rent A Car

      Date: 07/02/2024

      I am very sorry that there was some confusion on the rental charges, anything charged must be signed for not only electronically but also on a summary of charges that is presented to you at pick up. If we may assist you further please contact us at *******************************************

    • Gary R

      Date: 07/01/2024

      Gary R

      Date: 07/01/2024

      This is the worst car rental company I have used. Never again - and I would never recommend them to a friend or associate. Expect long lines, long wait to get car (it took me 1 hr 30 minutes to get through the line). When returning the car I was told of unexpected additional charges of over $200 (including fuel and detailing costs).

      Fox Rent A Car

      Date: 07/02/2024

      I apologize for the wait time that you experienced. If we may assist you to review your rental charges with you, please contact us at ******************************************* Thank you.

    • Chris H

      Date: 06/30/2024

      Chris H

      Date: 06/30/2024

      I prepaid $313 for a 3 1/2 day car rental. When I picked up the rental, I asked why I was seeing over $600 in additional charges. I was told that they were just deposit fees. Only $125 of that was a deposit. The charge to my credit card just cleared for $475. I was charged almost $800 for a 3 1/2 day car rental. That is absurd.

      Fox Rent A Car

      Date: 07/02/2024

      I apologize that there is some confusion on your rental charges, anything charged to you must be signed for at pick up. We would be happy to assist you to review the charges on your rental agreement with you. Please contact us at *******************************************

    • Lyndsey F

      Date: 06/29/2024

      Lyndsey F

      Date: 06/29/2024

      Terrible! They gave away my reservation, did a bait and switch, promised it would affect me much and now I am trying to figure out the $500 charge on my car! Then the car they gave me started having transmission issues and it took over 7 hours to get a replacement to me, which they said it they didn't have the same issues they would charge me for the towing! Lots of fast-talking, hidden fee, shady customer service practices here! All the negative reviews are accurate!Do NOT use!!!

      Fox Rent A Car

      Date: 07/02/2024

      I am very sorry to read that you were not pleased with your rental experience and issues with the vehicle. If we may assist you with quesitons on your charges, please reach out to us at *******************************************

    • Steve F

      Date: 06/28/2024

      Steve F

      Date: 06/28/2024

      DO NOT RENT FROM FOX!!!! I have had 2 absolutely horrible experiences. Today 6/28/24, I get there (***********) with a reservation and the manager "*******" would not rent me a car saying you could only drive around the state of ******* and not out of state. I reserved through Priceline. He said sorry....that is not clearly listed you can only drive in this state. I said well you rented to me last year, and I drove to **. He said that is a training issue, we are a local company only. I am out $450, and literally strands me at the airport just now. The other experience last year was waiting 2 hours because they did not have cars available, and yes I had a reservation both times. DO NOT RENT FROM THEM, I PROMISE YOU WILL NOT HAVE A GOOD EXPERIENCE.

      Fox Rent A Car

      Date: 07/02/2024

      I am very sorry that you were unaware of the geographical restrications for the reservation. This information is provided in the rental policies agreed to when booking online as well as the Fox Rent a Car website. I do apologize for the inconvenience.

    • Chad L

      Date: 06/28/2024

      Chad L

      Date: 06/28/2024

      Stay away from this company. You will be charged for things you didn't want and their workers are behind all of it. Not a reliable company at all

      Fox Rent A Car

      Date: 07/02/2024

      If you have a question regarding your rental charges, please feel free to reach out to us at *******************************************

    • Zongqua X

      Date: 06/27/2024

      Zongqua X

      Date: 06/27/2024

      Don't use Fox Rent A Car. I returned the vehicle with a full tank of gas, and my receipt shows fuel charge of $17.80. I called them and said I miss one key of gas. It's a total rip-off.

      Fox Rent A Car

      Date: 07/02/2024

      I apologize there is a question regarding your rental charges. Fuel is marked with the reading at return, it sounds as if it was 1/8th short. Should you have any additional questions please feel free to contact us at *******************************************

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