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Business Profile

Auto Rentals and Leasing

Fox Rent A Car

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fox Rent A Car has 26 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 447 Customer Reviews

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    Review Details

    • Melissa D

      Date: 05/17/2023

      Melissa D

      Date: 05/17/2023

      Honestly this has been the WORST rental company I have ever dealt with. They are a complete scam and advise to NEVER rent from them. I prepaid my reservation online with Priceline and when I got there I was told that the car size I requested was not available and that if I wanted to keep my reservation I would have to pay the upgraded fees for a bigger sized car. With nothing else that I could do, I chose to keep the reservation and pay the extra. When the agent at the location explained the fees, she had stated that the prepaid amount was not listed and that the difference of what had been prepaid and what my total was would be subtracted. That the due at return would be less than the $89.64 that it stated. Well they did charge me the $89.64 and when I called to dispute the amount well there is nothing we can do about it, it is a the correct amount shown on your receipt, and we will not be issuing a refund. Worst customer service!!

      Fox Rent A Car

      Date: 05/22/2023

      I do show that the amount charged at return was for the upgraded vehicle and the added insurance. If you have any questions on those charges please reach out to us at ****************************************** for assistance.

    • David C

      Date: 05/17/2023

      David C

      Date: 05/17/2023

      Horrible, called the company 2 days before my trip with concerns about rent a car, with my level of license and my age I was given the green light from the representative on the phone that it would be a 15 extra charge on my per day, I get to the place the decline me due to my age, which is completely unacceptable because I had called them prior and was told I could, I was stranded in ******* for 2+hours trying to find a work around,I am VERY DISAPPOINTED WITH THIS COMPANY

      Fox Rent A Car

      Date: 05/22/2023

      I am very sorry if you were provided any incorrect information. All information regarding age and rental requirements can be found on our website's rental policies. ******************************************************************************

    • Laurie D

      Date: 05/16/2023

      Laurie D

      Date: 05/16/2023

      They stole $670 from my elderly mom, after we paid the $350 quoted bill in advance, and in full. Its time to expose this company for strong arm robbery and extortion.

      Fox Rent A Car

      Date: 05/22/2023

      Any charges on the rental must be signed for by the renter prior to leaving the rental facility. We would be happy to review any charges for you. Please have your mom contact ****************************************** with any quesitons she may have on the charges. Thank you.

    • Ashley J

      Date: 05/15/2023

      Ashley J

      Date: 05/15/2023

      They are more affordable with the daily rental rates but there are a lot of hidden charges. The charged me $94 for gas when the tank was full when I returned it. I didnt even have the car for the full time and had only driven it maybe 5 miles. They said I would receive a refund because I returned it the day after I picked it up but all theyve done is charge me. I will never use them again and recommend using more reputable companies and spending the extra money.

      Fox Rent A Car

      Date: 05/22/2023

      I do not show any fuel charges on your recent rental in May. Should you have any questions regarding the charges please reach out to us at *******************************************

      Fox Rent A Car

      Date: 05/22/2023

      I do not show any fuel charges on your recent rental in May. Should you have any questions regarding the charges please reach out to us at *******************************************

    • Will S

      Date: 05/14/2023

      Will S

      Date: 05/14/2023

      Reserved car online for $435. My wife picked it up and was billed over $1000. The car made it 2 hours into her trip and broke down. After finally getting customer service, was advised it would be a 4 hour wait for a new ride. After 4 hours, called again and was told driver just made it to the rental place and it would be an additional 2 hour wait for home to get there. Wiuld give 0 stars if possible

      Fox Rent A Car

      Date: 05/22/2023

      I am very sorry for the wait time you experienced for the tow truck service. If we may assist you further please contact us at *******************************************

    • Kimberly E

      Date: 05/14/2023

      Kimberly E

      Date: 05/14/2023

      We recently rented a car from ****************** airport. The agent asked me if I would like to do prepaid fuel as it was competitive in the area. So obviously to save time. I got it. Well he did NOT MENTION AT ALL. They would charge me for a FULL TANK OF GAS. 116 dollars and we brought it back with more than 3/4 of a tank. I tried calling. Got someone that didnt understand a word. And said. Sorry. Its in the contract! What contract?! The one where you blatantly just tricked **? I will NEVER use this company again. Not that a company like this cares ** they are just trying to scam you.

      Fox Rent A Car

      Date: 05/22/2023

      I am very sorry for the confusion. The prepaid fuel service is purchased for either a half or a full tank of fuel, and as stated on the paperwork there is not a refund for any unused portion of the prepaid fuel. If you have any further questions please feel free to reach out to us at *******************************************

    • Sandra L

      Date: 05/13/2023

      Sandra L

      Date: 05/13/2023

      I would not rent a car from them again. First when I got to the rental place they wanted me to get insurance. Of course they all want you to buy the insurance. I had to tell him no 4 times. He just kept pushing. Then he wanted me to pay $12 a day for tolls. Again kept pushing at this point it was 9:30 pm I was exhausted from traveling and had a 2 hour drive ahead of me. I just wanted to go so I paid it. The guy gave me a whole story about how I can get charged a fee of up to $90 for not having it. I looked up ********** toll information and it was a lie. Will not use them again.

      Fox Rent A Car

      Date: 05/22/2023

      I am sorry to read that you did not have a good experience at pick up. Tolls are billed by a separate company if you do not have a platepass, and they do charge an administrative fee. For further information please visit ******************************************************************************.

    • Aerie F

      Date: 05/11/2023

      Aerie F

      Date: 05/11/2023

      I would give them zero stars if it were an option. Their fine print and hidden fees are a trap. I made a reservation and then my flight got changed. I needed to add a day they told me I had to cancel and rebook to add a day. But you lose 25% of your total cost as a forfeit. Do not rent from Fox!

      Fox Rent A Car

      Date: 05/12/2023

      I am sorry that you had an issue with the booking. If you are rebooking directly with Fox we would be happy to provide a full refund. Please send the confirmation number of the cancelled booking as well as the rebook to ********************************** for assistance.

      Fox Rent A Car

      Date: 05/12/2023

      I am sorry that you had an issue with the booking. If you are rebooking directly with Fox we would be happy to provide a full refund. Please send the confirmation number of the cancelled booking as well as the rebook to ********************************** for assistance.

    • Nancy c

      Date: 05/10/2023

      Nancy c

      Date: 05/10/2023

      Bad costumer service i was charge twice for insurance and manager at location did not care or when i called costumer service. Never will rent from them again or will recommend nobody to do so.

      Fox Rent A Car

      Date: 05/11/2023

      I do show that the insurance was signed for at pick up for this vehicle. I only show one charge for insurance on the invoice. Should you have additional questions please reach out to *******************************************

    • Sharon G

      Date: 05/10/2023

      Sharon G

      Date: 05/10/2023

      The charge fees and never explain said it was in car rental agreement they never gave me one I asked questions regarding gas and tolls they out and out lied I used less than a quarter if a tank of gas and was charged ***** for gas even though I asked about gas. I was told I would only pay for what I used I asked about tolls and was told I could just pay the tolls laughable since where I was in ***** there was no way to pay tolls Then I get a bill for ***** in tolls and a 30 administrative fee Horrible car rental place never again would I rent from them

      Fox Rent A Car

      Date: 05/11/2023

      I am very sorry that you had an issue with your recent rental. The platepass option is available for $12.99 to cover any tolls. If you wish to be opted into the platepass please contact ** at ****************************************** for assistance. They would be happy to review the fuel at that time as well, I am currently showing the car was returned on empty. Thank you.

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