We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Rentals and Leasing

Fox Rent A Car

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Rentals and Leasing.

Reviews

This profile includes reviews for Fox Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Fox Rent A Car has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.1

    Average of 447 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Mr M

      Date: 09/15/2024

      Mr M

      Date: 09/15/2024

      Horrible experience! Over 1 hour wait in line for starters. However, agent named Dae #2 was very helpful with getting issues resolved.

      Fox Rent A Car

      Date: 09/24/2024

      I apologize for the wait time that you experienced. We thank you for sharing your feedback with us as we work to make improvements.

    • Ron R

      Date: 09/12/2024

      Ron R

      Date: 09/12/2024

      May 31, 2024 was our 1st time in ******, *****. We are elderly people. Fox Rent A Car swindled us to get PLATEPASS for toll road benefit after we informed them of our destination. They supposedly looked at their computer monitor for the route to *********, ***** from ****************. They said we would benefit in having the 3 day PLATEPASS, so we agreed. Our travel did not include any toll roads. I sent *********************** (current 2.1 approval rating); the parent company of Fox Rent A Car and other car rental companies, an email informing them in detail of what happened, and requested a refund of that charge. I attached the toll road map of ****** to support our claim. Since we have communicated back and forth several times. Yesterday I was informed by them that my claim was denied.

      Fox Rent A Car

      Date: 09/24/2024

      I am very sorry to read that you were not pleased with the services you received at the ****** rental facility. We do urge all renters to review their driving route prior to pick up so they may make the best decision for themselves at pick up, but if the added item was signed for on the rental contract, it is not something that may be removed. We thank you for your feedback.

    • Kathleen M

      Date: 09/11/2024

      Kathleen M

      Date: 09/11/2024

      I secured a rental vehicle at a daily rate of $19.00, later increased to $21.00, with the understanding that the price encompassed all applicable taxes. However, the rented Rogue exhibited a malfunctioning rear door sensor and sudden rear window failure, despite proper operation. Further research revealed that this issue has occurred in other instances involving the same model. Upon examining the final charges, I observed a substantial increase to $42 per day, exceeding the agreed-upon price by 100%. In light of the company's history of overcharging and the vehicle's pre-existing defect, I will not accept responsibility for the window damage and will not engage in future business with them.

      Fox Rent A Car

      Date: 09/24/2024

      We would be happy to review any questions in the charges for you, please contact us using the link below. *********************************************************

    • Kurt S

      Date: 09/11/2024

      Kurt S

      Date: 09/11/2024

      I had same experience as several other posters. Forced the insurance on us and we thought all was good. About three weeks after the rental we received an email from their claims department for $1,300.00. They stated there was damage on the vehicle although nothing was mentioned during the return. I requested photos, return call from manager, estimates, and a reason why the insurance we were pushed in to did not cover anything. They have yet to respond to any of my requests other than one blurry photo that does not look like the vehicle we rented. I cannot get a call back from the company. They are threatening to send me to collections unless I pay $1,300. This company needs to be investigated. It seems like they may be attempting to increase revenue by scamming their previous clients. Stay very far away. I've asked to speak to some one outside their claims department and they refuse. This place is a scam.

      Fox Rent A Car

      Date: 09/24/2024

      I am very sorry that you seem to be having an issue with a claim. Our claims department would be happy to look into your concerns. Please contact them at *********************************************** Thank you.

    • Zamieur J

      Date: 09/09/2024

      Zamieur J

      Date: 09/09/2024

      Terrible rental car company that will charge you absurd rates on vehicles. Employees deceive people about rental returns, add additional nonsense fees, and does not print out receipts. I'm glad i had such a horrible experience to see where to stay away from because $300 for a basic one day rental is completely unbelievable.

      Fox Rent A Car

      Date: 09/24/2024

      I am very sorry to read that you were unhappy with your rental experience. Please note that our rental day is 24 hours from the time of pick up, not calendar days. It appears that you had a two day rental. If we may assist you with any questions on the charges, please reach out to us using the link below. *********************************************************

    • Jennifer M

      Date: 09/05/2024

      Jennifer M

      Date: 09/05/2024

      I booked a trip through ******* and chose Fox for my car rental. Never again. +$180 with all their fees. I said no to their insurance ($40 per day) and was lectured on how any damage could cost thousands of dollars, they were very pushy about upselling insurance. I had to do $12.99 a day for ******* or else it would be $20 for each toll area crossed. When I picked up the car, they tell you to take photos of the car. I did. I also pointed out damaged spots before I left, they said show the photo upon return. I can't stress it enough to make sure you take good photos. When I returned the car, the check in person was quick to point out three areas with damage, and I quickly pulled up the before photos which showed the damage was there at pickup time. I shudder to think if the charges they would have made if not for me taking good photos. I will be keeping these pics for a while because of how much I do not trust this company. Stay away from this company.

      Fox Rent A Car

      Date: 09/24/2024

      I am very sorry to read that you were not pleased with your recent rental experience. If we may assist you with your concerns, please contact us using the link below. *********************************************************

    • Chang K

      Date: 09/03/2024

      Chang K

      Date: 09/03/2024

      There should be an option for Zero stars. This is the worst car rental company and bad (expletives deleted) customer service. I had booked a ********************** car at *********** and was confirmed to be picked up at 11:30 AM. When we showed up and got to the desk (on time) we were told by the manager that we had to wait for 3 hours. On top of not being apologetic, the manager displays immense lack of understanding of the inconvenience and goes on to raise his voice and make it look like it is the customers fault. I have a video recording of the incident which I am willing to share as needed.

      Fox Rent A Car

      Date: 09/05/2024

      I am very sorry for the wait time that you experienced at pick up. We thank you for sharing your feedback with us as we work to make improvements.

    • Greg T

      Date: 09/03/2024

      Greg T

      Date: 09/03/2024

      Total rip-off company. I returned the car on time. *** changed the return date by two days. Doubled my rental charge. Called two time and still no resolution. ******************.

      Fox Rent A Car

      Date: 09/05/2024

      I apologize for the error ****************. I see that the billing department was able to resolve this for you on 9/3/2024. If you need a copy of the updated invoice please reach out to us using the link below. Thank you. *********************************************************

    • Bernadette C

      Date: 09/02/2024

      Bernadette C

      Date: 09/02/2024

      Shuttle never showed when I arrived in **. ***** on a late flight. **************** was rude on the phone and **uld not even call the local office. They insisted there's a shuttle every 15 minutes. I was there from 10:30p to 11:10pm and no shuttle ever came. Had to go to a different ** to get a rental. Not worth the savings.

      Fox Rent A Car

      Date: 09/03/2024

      I am so sorry that you had an issue with the shuttle at pick up. Thank you for taking the time to share your feedback with us as we work to make improvements.

    • Todd M

      Date: 09/02/2024

      Todd M

      Date: 09/02/2024

      My wife had reserved the vehicle using my points on my credit card and I wasnt sure what type of vehicle she had got for me. We typically always get an SUV. When I checked into *** in person, they told me that I had a standard vehicle as in a sedan, I told him well, we always get an SUV so Ill need to upgrade then and he said he only had one SUV available that just came in so thats what they gave me and he charged me a couple hundred bucks extra to do it. I then talk to my wife about it the next day as she wasnt with me at the time of the rental pick up and she told me no I had reserved an SUV. We checked online with our reservation and it does say we rented an SUV with our points. I contacted Fox rental and they refused a refund because they said I already signed and approved the upgrade. Total rip off company and I will never use them again or recommend them. Also the vehicle they gave us they didnt even clean it. We saw the other people drop it off and literally they just hand us the keys. The service maintenance light was on the whole **** time as well. We travel a lot and we definitely know not to ever use fox rental cars again because they will out fox you.

      Fox Rent A Car

      Date: 09/03/2024

      I am very sorry that you were not pleased with your rental experience. If we may assist you with your concerns please contact us using the link below. *********************************************************

    Fox Rent A Car is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.