Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was playing league of legends for years which is a game produced by Riot Games company, I did not play the game for 6 months. One day I opened the game or the client which contains multiple games like League of Legends and Valorant, then suddenly I got banned for using 3rd party programs which I never did and it was working well before the 6 months. I contacted the game support and they asked me for like a lot of information. I sent them all the transactions I did from 2016. I will send you the images and all the details I sent them. My account was precious, to be honest I did not pay a lot in the game but It had a lot of skins which is worth a lot of money and play time.

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riot Games has been openly practicing predatory practices through their game and it recently has skyrocketed with the addition of their own gacha system. When I agreed to ToS when I joined the game as a minor I never would have played if I had known what a dacha system was or how harmful it was and after being recently harmed by it and now learning how predatory a gacha system is I cannot in good faith support this company and I would like a refund on ALL purchases ever made through their client. I emailed support with the case number #********* and they were nothing but condescending, unhelpful, and objectively rude. I was told they cannot refund me ANY purchase on my account despite multiple purchases falling under their refund policy.

• Initial Complaint

  Date:12/17/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello in the last two months, I sent a message to Riot Games about Valorant and no one replied to me, I was banned because a hacker got into my account on Valorant and banned my account using cheating or making something illegal in my account which was due to a virus I downloaded at that time and stole all my emails and my account and I didn't notice quickly you can ask them who was connected in my account to check their devices and their IP address if I was the one got the account banned or not because I was inactive When the hacker made my account banned when I was trying to log in, everything was normal until I was shocked by the comment message by riot games and my devices were not banned, I can play on a new account freely, this is another reason to make them believe that it was not me who hacked the account, it is someone else connected to my account illegally and also banned it I spent a lot of money inside the game, I hope you make them get my account back that I spent a lot of money on thank you for listening to me i have also made lot of ticket without a response from them.Username:venixondiff Email:*************************** Riot id:NSG ******#diff

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the transaction was December 11, 2024. I was charged four payments of $84.74, $146.89, $84.74, and then $33.89 in CAD. I did not make any of these purchases and yet the Riot employee I was put into contact with denied providing me a refund of any kind. I even suggested taking my account in exchange to ensure the "purchased products" are not being used for free and they denied it. I have attached a picture of the purchases I am referring to (note that the amounts are before tax).

• Initial Complaint

  Date:12/17/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My game account has been hacked and banned as a result due to a lack in security in their systems and they refuse to give it back or refund me my thousands of euros i spent on it

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against Riot Games, **** regarding the unjust permanent ban of my League of Legends account.Account ID: kkid Username: ************ Region: ************* Years of Use: 10+Amount Spent: ~$5,000 On November 28, 2024, Riot permanently banned my account, initially citing the exploitation of a bug. I was unaware it was a bug and believed it to be a normal game mechanic. After appealing, Riot changed the reason to rank manipulation, but provided no specific detailssuch as actions, dates, or matches involved.This lack of transparency is concerning, as it prevents me from understanding or contesting the accusation. Furthermore, Riots policy typically issues temporary bans (7-30 days) for first-time offenses. Despite this being my first alleged violation, I was issued a permanent ban, which is both disproportionate and inconsistent with their usual practice.I have been a loyal player for over a decade, and the ban has resulted in the loss of significant time, money, and progress.I respectfully request the following:A re-examination of my account and possible removal of the permanent ban.A detailed explanation of the alleged rank manipulation, with evidence.Improvements to Riots ban and appeal process for greater transparency and fairness.Thank you for your time and assistance.Sincerely

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a complaint against Riot Games for the permanent suspension of my account. I believe the decision was unfair and excessively harsh, given the circumstances.1. Background I have been a loyal player and supporter of Riot Games for 10 years, spending considerable time and over $5000 on their games. Recently, my account was banned for allegedly exploiting a gameplay bug.2. Circumstances The bug I encountered was not immediately recognizable as an exploit. It involved standard gameplay mechanics, and at no point did it feel like I was intentionally circumventing the rules. Upon learning through unofficial channels that the interaction was deemed a bug, I ceased using it immediately. However, I was still permanently banned.Whats most frustrating is that Riot Games announced the bug only on ******* and not through official in-game channels. Players cannot be expected to monitor social media platforms daily to stay updated on bugs or exploits that could result in a permanent ban. Effective communication through in-game notifications or client messages would have ensured players were informed. Many casual players, unaware of any wrongdoing, and have now lost access to accounts built over *************** discussions have highlighted frustrations with this decision, as other interactions that caused significant balance issues did not result in similar punishments. Riots lack of consistency in enforcement and its failure to communicate effectively contribute to the sense of unfairness in this situation.3. Impact and Desired Resolution This ban resulted in the loss of my account and the associated purchases, amounting to hundreds of dollars. I respectfully request Riot Games reconsider the ban or provide a refund for my in-game *********** a loyal player, I believe this decision is disproportionate and undermines trust between Riot Games and its community. I look forward to a fair resolution.Sincerely,Xi ***

• Initial Complaint

  Date:12/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent hundreds of hours and hundreds of dollars, and they have falsely banned my account and their response was "Just make another account if you want to play." This proves that they do not believe themselves that I should be banned, and just want me to spend more money on another account. Because of this I am looking for a refund for every cent I have spent with them. They have set my account to no longer be able to submit support tickets with them and were being extremely rude to me back when I was able to submit tickets. It is abhorrent behavior from this company and needs to be resolved.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account under the name of RyuFreeman where I was wrongfully banned and denied the services from this company. I have spent hundreds on this game and wish to either receive a refund or my account's ban to be appealed. I was banned due to having a "third party advantage" in which I did not have. When I attempted to rectify this issue, the company failed to allow the appeal and closed my ticket as I informed them that this can be rectified with them or rectified through the BBB. The company instantly closed the support ticket I had with them since the considered the BBB a "legal action" and refused to speak with me further. Furthermore, I have multiple eye witnesses that have seen my gameplay within the Riot Games client games that can confirm that I was not using a "third party advantage". At the time that I was banned, I was clicking through the characters rapidly, called agents, waiting for my friends to pick the characters that they wanted to play. As soon as I went to lock in the character I wanted to play, I was instantly kicked from the software and received a ban message instead of a warning. The company did not contact me to explain the issue and attempts to speak with the company have failed. I would like to reiterate that I have spent hundreds of dollars into this company's services in which I am no longer receiving. If this company reverses the ban on my account, that would rectify the situation. If the company fails to reverse the ban on my account, then I would like a refund on the money I spent on the account.

• Initial Complaint

  Date:11/26/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had an account with ****************** **** for over 10 years. I've recently received an in game gift from a friend. Last month my account got suspended by Riot Games **** and their team said it was due to gifting abuse. I explained the situation and did not know that my friend gifting my the in game purchase from multiple accounts was gift abuse. I am a recipient and have no control on how the gift is delivered. There is also no mentions on the company's gifting guide or terms about gift abuse. They unrightfully suspended my account which I spend a lot of time and resource in. I asked them to remove that gift from my account if that satisfies them but they refused. I believe the decision is unfair and request that if they do not give me back my account, they need to refund me on all the purchases I've made on my account throughout the years.