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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/06/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    game account got banned permanently due to none-sense policy, in April 2023. the other bad players had no penalty, but mine still can't be logged on. I spent over $500 on this account, and they just banned like nothing is important. I don't think I got treated fairly, also I have waited so long for this account to be recover, still nothing happens. It also brings huge depression to me. Here I am seeking some help.

  • Initial Complaint

    Date:07/26/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to receive previous copies of Terms of Service from Riot Games. They have forced a username change citing it is vulgar. The Username was created over a decade ago and I am looking to see how their terms of service have changed (if at all) about this specific subject. I am attempting to see if their terms did indeed change or if they are changing the way their terms are enforced.I have spent some money over the years and countless hours using the Username I chose all that time ago. Having it suddenly changed without proof of the change in terms is frustrating, especially as they so readily dismiss my concerns. Forced Name Change1029757151 month agoSolved Forced Name Change1027567291 month agoSolved Re: [Riot Games Player Support]1026305861 month agoSolved Re: [Riot Games Player Support] #******************* month agoSolved Forced Name Change1018502212 months agoSolved

  • Initial Complaint

    Date:07/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riot and their video game League of Legends has now caused two computers I own to be rendered completely unusable. I traveled around the end of May 2024 and returned in late June 2024 and updated League of Legends to its new version that included Vanguard. When I did so, my pc eventually was bricked and Alienware had to completely change out a part in order for it to come back. I have moved and attempted to use my previous gaming pc and upon turning it on received the exact same error codes I was receiving on my Alienware pc. The only problem is now it wont boot up at all and this pc is not covered as it is custom-built. The company is claiming its program isnt causing this issue but this is now two separate pcs with the same error codes.

  • Initial Complaint

    Date:07/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is regarding the purchase of the in-game item "Targon Celstial Bundle amounting to 9980 coins, $60 USD (or Rm300 in my country). As attached, their own patch notes from their own website states that platinum vault will give "no duplicates". Upon purchasing, I received 50 duplicate fragments which became 500 Stardust (I missed the third picture but have attached 40 duplicate fragment screenshot which became 400 Stardust). Upon asking their support (ticket number #*********), they said that "it was as invented (intended)", despite not mentioning in any patch notes and closed their ticket. I am merely asking for a correction (to remove the 500 Stardust and give back the 50 shards), but instead they closed their ticket.This is false advertising, as they claimed no duplicate in their notes, yet their purchases gives duplicate, which is deceptive advertising.

  • Initial Complaint

    Date:07/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive been playing valorant since 2021. I have bought every battle pass and a ton of skins in the game. Its my favorite hobby. My bank statements say Ive spent around 4.2k on this game. About 2 weeks ago my bf got his account hacked and got hwid banned when trying to log into it. It was a ban 152 and it said third party software. Hes never cheated and never downloaded any time of third party software to change or affect his game play in any way. When I logged into my account it said I needed to enable secure boot. My motherboard was too old to run secure boot enabled in my bios so I would need a new motherboard to run the game. I thought okay Ill go buy one soon. After my bf got banned I logged into my account to make sure mine was good even though I couldnt enable secure boot it would still let me log in like normal but would kick me out of the game after a few minutes. This time however a message popped up saying I was permanently suspended due to third party software and **** banned also. I was completely shocked. Ive never cheated or used any type of third party software. Also keep in mind that my bf and I dont play together at all. I solo que ranked mostly and have only peaked gold 2. In the last two years I have stayed silver/ gold. Im not great at the game and Im okay with it. I just love improving. I am all for riot games having a anti cheat that bans cheaters because that ruins the integrity of the game and its not fun to deal with. But I never expected this to happen to my bf and i.. I have a strong feeling that I am being banned because Im associated with my bfs account in some way or because we have the same ip address. Nothing else makes sense. This is completely unjust and when I reached out to riot support they did nothing to help. They said my ban was correctly placed. I know it was not for a fact because I know what I do. I am no cheater, I feel scammed. And they wouldnt tell me what was flagged.

  • Initial Complaint

    Date:07/09/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing a complaint against Riot Games for unfair business practices and failure to adhere to transparent and consistent disciplinary policies.On 3/18/2024, I received a six-month ban on my League of Legends account for allegedly playing with a scripter and being boosted. At the time of my ban, Riot Games' documentation stated that the punishment for queueing with a booster was a two-week suspension.However, following my ban, I discovered that Riot Games updated their rules post facto, specifically on 3/21 and 4/21, to reflect the six-month ban now cited in their communication with me. This retroactive change was applied to my account without any prior notice or acknowledgement of the discrepancy. Despite providing clear evidence of the timeline of these changes, Riot Games has refused to address or acknowledge the issue.I have repeatedly contacted Riot Games' support team, providing detailed information about the rule changes and requesting a review of my case. Unfortunately, their responses have been dismissive, stating that it is my responsibility to know the rules, even though the rules were changed after my ban was issued.This has caused significant frustration and feels fundamentally unfair, as I am being punished based on rules that were not in place at the time of the alleged infraction. I believe this practice is deceptive and unjust, and I seek assistance from the BBB in resolving this matter.Desired Outcome:An official acknowledgment from Riot Games of the post facto rule changes and an admission of error in my case.Immediate reversal of the six-month ban on my account and restoration of my account privileges.Assurance that Riot Games will review and revise their disciplinary policies to ensure transparency and fairness for all players.Thank you for your assistance in this matter.

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my account has been suspended without me knowing anything,and worst of all is that I have been filling complaints seeking for help but all submissions were rejected and turning to tencent which doesnt responsible for any of my account. I have spent over 2 hundred dollars on this account,but I cant even find a way to unblock it or transfer all my skins to another account.

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Greetings, my account in the game has been completely blocked and I do not know the reason for the ban. Note that I was not informed of the reason for the ban via email or message, and I paid huge sums of money, more than 3000 US dollars, and perhaps I sent an email to the company and it did not You will respond to me. I hope you will inform me of the reason for the ban and lift the ban on my account if it was without reason. I ask for compensation for that because of the psychological harm I suffered due to the ban. Thank you.my acc khaledsky20 9k65#euw

  • Initial Complaint

    Date:06/07/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a father trying to get help for my teenage daughter who is a minor using Riot Games ***************** Valorant team permanently suspended our account out of blue, giving mo clear reason or evidence to us. This account has 100s of dollars worth skins and cash loaded, but with no changes in usage on our side they one day blocked us and never shared which third party app was used by the hardware causing the device to be flagged. We have opened support ticket *********, our account and laptop must be flagged incorrectly, were not getting a response from them, after multiple emails and attempts to connect.We need help! We want our account in question to be restored back with same credits we paid for, if not then we would request a refund for money loaded in the account or transfer credits/skins bought to a new account. Please help us!

  • Initial Complaint

    Date:06/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spent 15 dollars on a seasonal pass in the valorant game April this year. Then last week they banned my account until November 2024, seasonal pass only work for 2-3 month and I already actived it. I asked them for a refund but they refused

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