Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2022, Riot Games announced a change to one of their in game rewards systems for League of Legends, specifically their player behavior reward system. They decided to reward positive player behavior with a skin, Three Honors Malazhar, as well as changing the system to add new skins in the coming years. They decided to make this reward a one time only reward based on reaching a certain threshold of honor (an in game score mostly masked to the player aside from milestones). The announcement of the method to earn the skin came during the year, however it was not announced that it was a one time only reward until October 28th (with the deadline to qualify being November 14th). In addition to announcing the skin, they announced a rework of their honor reward system was going to be implemented with these new skins replacing the old rewards (cosmetic upgrades known as chromas). I did my research and could not find anything prior to October 28th stating that you had until the end of the 2022 season to qualify. The way Honor points are earned, the 16 day window was not nearly enough for someone to qualify for the skin unless they were already nearly there. Without knowing that the skin was a limited time option throughout the year there was no reason to push for it when it could presumably be earned at any time. When they announced the season exclusivity I pushed to try and get it and missed the **** (as did many others). I contacted Riot Games about it multiple times through their support window, having several employees agree it was not handled well. I was eventually told that support was not the appropriate means to resolve this and that it was up to the development team. I attemped to contact them to find out if they had any plans to rectify giving players such a short notice and never heard back from the company. I have sent the attached letter 3 or 4 times over the last year (not trying to be too pushy but hoping to get some answer on their plan. I did not.

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Title: Account Security Issues - Urgent Appeal to Restore Account Dear customer service team:I am a passionate player of the game "Valorant", and my game ID is [your Valorant game ID]. Unfortunately, I must inform you that my account has recently been subject to unauthorized access and was incorrectly banned. I suspect this is an account theft incident because I have recently received some suspicious emails and found that the account login location is abnormal.First of all, I want to make it clear that I have always abided by Riot Games' terms of use and the game rules of "Valorant". I have never participated in any cheating behavior, used plug-ins, or performed any behavior that violated the game's taboos. Therefore, I believe that the account being blocked this time is related to the compromised account security and was not caused by my direct operation.I have taken the following measures to protect the security of my account:Changed my Riot account password.Two-factor authentication (2FA) is enabled.My computer was scanned to ensure there were no viruses or malware.I'm asking for your help to investigate this matter and restore my account. I love the game Valorant and invest a lot of time and effort into building my characters and relationships with the community. Therefore, I feel quite frustrated and shocked to face such an unexpected ban.Please provide guidance on next steps and any additional information I need to provide to help resolve this issue. If my identity needs to be verified, I will be happy to provide any additional details or evidence required after confirming my personal information.Thank you very much for your understanding and support.

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Riot Games' Vanguard System: A Shift Away from Free-to-Play For over a decade, Ive enjoyed Riot Games offerings, never needing to review them until now. The introduction of the Vanguard anti-cheat system represents a significant shift in their free-to-play model due to new mandatory hardware requirements. Previously, games like League of Legends were accessible to anyone with minimal hardware, but Vanguard necessitates additional components like a TPM 2.0 chip, adding unexpected costs for players.This requirement is concerning because it introduces financial barriers to a previously free-to-play experience. I found myself forced to purchase a TPM 2.0 chip just to continue playing on my Windows 11 system, which had been running smoothly without it. This change contradicts the essence of free-to-play gaming by imposing monetary costs on what was meant to be an accessible platform.Moreover, the system operates continuously in the background, monitoring all software activities on the computer. This could raise significant privacy concerns, especially since if Vanguard shuts down, a full system restart is required to reactivate it. This invasive setup not only impacts system performance but also exposes players to potential security risks.Seeking solutions, I contacted Riots technical support, which disappointingly advised me to downgrade to Windows 10. This solution was not only impractical but would incur further costs, such as purchasing a new Windows 10 license, exacerbating the situation.These inaccuracies by Riot support complicate the users understanding of both the systems operational requirements and the security implications involved. Riot Games, while continuing to innovate, must consider the implications of such requirements that challenge the very notion of free gaming, potentially alienating a vast segment of their community.

• Initial Complaint

  Date:06/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I made my Riot account on April 4, 2020 during the Closed Beta and I haven't played VALORANT since 2021. However, I recently became interested in playing again and reinstalled the Riot Client, only to find a permanent suspension placed on my account. The email associated with my account ******************** has been compromised between 2021 and 2024 multiple times, and I believe someone has hacked my account and intentionally compromised it to get it banned. Can you please check the logs of this account and observe if there are any logins from unusual locations or any history of playing VALORANT between 2021 and 2024? I have not installed the Riot Client, nor have I played VALORANT since 2021, so I'm hoping that this ban can be lifted. I am willing to send more proof if needed. Thank you.

• Initial Complaint

  Date:04/21/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account on ****************** League of ******************** was recently compromised. Rather than doing the proper due diligence in looking into the situation, they have banned me, and have not given me any information on how my account information was leaked. I have payment information on that account and could have been exposed to others. Getting a hold of someone has been very time consuming and inefficient, especially giving the severity of the situation. I think consumers should be aware of the risk of providing payment to this company given the apparent lax security standards and severity of compromised financial accounts.

• Initial Complaint

  Date:04/19/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was notified that my account for ******** had been permanently suspended for use of third party applications. I tried contacting customer support on numerous occasions to understand just what had transpired to warrant the suspension. I had not played the game for months and I certainly had not been using any third party applications or hacks. The support refused to elaborate on the decision and merely told me it was justified. They repeatedly refused my attempts at obtaining more information about the rational behind the ban. I have been playing the game since it launched and have spent over $1000 on skins in the game. I went and did a lot of searching on forums and it quickly became apparent that many other players have been similarly permanently suspended following an extended break from the game. And yet the customer service once again refused to elaborate on this issue when I brought it up with them. I'm really at my wits end right now.

• Initial Complaint

  Date:04/18/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative,I am writing to file a complaint regarding the unjust banning of my account in the Valorant game. My account ID is ScoLdEcHo#GGEZ , and on March 2024, I discovered that my account had been banned for a duration of 100 years. However, prior to this ban, I had not received any warnings or notifications regarding any violations of the user agreement, which has left me feeling extremely confused and disappointed.I want to emphasize that I have always been a loyal player of ******** and have consistently adhered to the game's user agreement. I have never intentionally violated any game rules or engaged in any misconduct.What adds to my confusion is the fact that I did not receive any prior notification regarding any misconduct before the ban. This indicates a lack of effective communication between Riot Games and its players. I believe that as a responsible gaming company, they have an obligation to provide clear warnings and notifications to players before taking action.Therefore, I am seeking BBB's assistance in requesting a review of this ban from Riot Games and the reinstatement of my account. I hope that the company will prioritize the rights of players and improve its communication and customer service.I sincerely appreciate your help and attention to this matter, and I look forward to a prompt resolution.Sincerely,Hans

• Initial Complaint

  Date:04/18/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi today I got banned in wild rift without any reason last game I played is been 3 days ago today in the morning I just tried on custom to see if I can play with my internet after 2 hours I tried to log in and I see that I got perma banned. Dont have any information about my ban on email. I want to get unbanned cuz I dont do nothing wrong I got my account for about 3 years and played above 1000 games on it without any bans. Also spend some to buy skins. My **** in game : YSL#GOD EMAIL : ******************

• Initial Complaint

  Date:04/18/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Account has been permanently blocked without any explanation, I sent a ticket directly to support and I did not receive any response, they closed my ticket without any response, I have invested time and money in this game for this to remain like this unfairly. If there is anything or anything to appeal said thing I would like you to contact me. I have spent a lot of money, the amount of 438 dollars, it is not fair.

• Initial Complaint

  Date:04/16/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent over 500 on League of Legends (server is Europe West and my username is marcuddles) and I was unfairly banned from it. My computer was hacked in order to get me banned and the customer support refused to hear an explanation, because according to them I unequivocally used hacks in the game. I do not know what else to do, trying to gather proof of what happened has been excruciating and to be entirely refused help is absurd, especially because my account was not even used to ruin other people's games. I hope you can help me find a solution to this.