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Business Profile

Computer Software Developers

Riot Games

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 118 total complaints in the last 3 years.
  • 67 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riot games and their video game - league of legends continually degraded in quality while continually charge more money for content. Most recently they have mythic variants of legendary skins that are locked behind a $200 paywall, and are now watering down and reducing the attractiveness of regular legendary skins and putting the features onto this $200 dollar skin, this is a predatory practice and truly wish they would get action taken against them for their predatory practices. Businesses exist to serve customers yet they only care for packing the pockets of their shareholders.This should also be considered gambling since there is an extremely low percentage to get the mythic variant before spending $200 to unlock it which is illegal in many states.

  • Initial Complaint

    Date:02/21/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My account got banned for being suspected of cheating when I have testimony and evidence that I was not cheating in any shape or form. I pleaded with them since September 23, 2023. My ex boyfriend who was found and accused of using harmful software on his ** got banned. I innocently logged on to his ** and my account got caught in the crossfire, got banned without warning me that the ** was compromised until after I got banned. I didn't even get to play the game the account was just banned. On my ** that I am currently using was in storage at the time, and I was unaware that my ex was a cheater both in real life and at video games. I spoke to Riot about what happened exactly how I've explained to you and they refuse to unban to unsuspend my account. I believe there should be a better warning system because I would never pay for in game cosmetics just to cheat at a game. $309.87 gone down the drain. If they can unsuspend my account I will be more than happy with that outcome. But if not I'd like my money back because I made a whole new account. I am a content creator and I have to play with my audience.

  • Initial Complaint

    Date:02/13/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 24th 2024, I noticed that Riot Games permanently suspended my access to my WildRift (one game that belongs to Riot Game) account. I contacted their player support to address this issue and dispute the allegations, I said I could provide any information they need to prove my innocence and asked them to provide more details to explain why they suspended my access. However, other than telling me that they detected the usage of third-party program on my account, they could not provide any more details. I told them Ive never used any program like that in the game, and asked them to re investigate my case, but their player support just closed my ticket and said they do not want the conversation keep it in a circle, and upheld the ban of my account without clear explanations. I have been playing this game for almost 3 years, and I have spent approximately $1000 (1300CAD) on this game, I can provide the receipt of each payment that I made if it is necessary. Now I lost all my resources that put in this game and all the friends that I made during this 3 years, and Riot just left me here without any chance to resolve my issue. I have no reason to use the account that I value that much to do anything risky. I request Riot the lift the ban on my account and provide me more information about this situation. Here is my account information that related to this issue: My Riot account username: ***********, Riot ID: Neropaty#****

  • Initial Complaint

    Date:02/12/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    During the use of one of Riot Games Inc.'s (henceforth just referred to as Riot Games) products, called Valorant, I was unjustly banned from using their services for the use of "third-party software" (which I did not use) on October 1st, 2023. I proceeded to be in contact with Riot Games over the course of October via their support ticketing system in order to:1) Understand the source of this unjustified ban 2) Reverse the ban 3) Prevent future occurrences of this if I were unbanned Through my many conversations with Riot Games' support staff, I have no better idea as to the cause of the ban. I tolerated a month of unhelpful responses and lots of downtime between responses and, as per their terms of service agreement, after a month has passed of trying to resolve a dispute with Riot Games I am *********** submit a "Demand for Arbitration to ***" (Section 16.9 of their terms of service). On November 1st, 2023 I submitted such a demand to the ******************************** (***). Over the next two months, my case was being processed and the *** sent out a notice to Riot Games that they are obligated (by their terms of service and by the ***) to pay in accordance of $900. This cost is split between a "$300 additional expedited review fee" and a "$600 Registry fee." The *** sent out an initial notice on December 18th with a deadline of January 2nd, but Riot Games did not comply with the payment to the ***. The *** sent out a final notice on January 3rd with a deadline of January 17th, but Riot Games did not comply with the payment to the ***. As such, the *** had no choice but to close the case and refuses to arbitrate it.Riot Games has not only violated their terms of service by banning me unjustifiably (since I am innocent, have not done as they suggest, and refuse to demonstrate otherwise or inform me of their reasoning) they have committed an even more serious violation of their terms of service in denying me my consumer rights.

  • Initial Complaint

    Date:02/08/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riot Games has introduced a life threatening/ seizure inducing animation to the game Team Fight Tactics. These animations are typically refereed too as Chibi Kill Animations. Riot games has no way of turning off these animations for people with epilepsy or photosensitive. The 7 sec animation is forced upon the player with no way of making this safe. **** has stated this is de to people spending money on these animations and will not make these animations safe to ******** is my personal opinion that the grievous danger of these animation require action and a company losing money is not a good enough excuse to keep a seizure inducing element in the game with NO way of making it safe to view. As is the game Team Fight Tactics offers no way of turning off these chibi kill animations. The compnay has been told hundreds of times how dangerous these animations are. This game is for kids and even the most diligent child will be affected by this life threatening and seizure inducing aspect of the game. Simply because the company refuses to allow the user/gamer tun off these dangerous animations.

  • Initial Complaint

    Date:01/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riots game TFT has something called "chibi finishers" which are sudden, unskippable animations when a player is eliminated. These animations are at a significantly louder volume than the rest of the game. They are also brighter and include bright strobing light animations. They have caused me headaches and as well as eye/ear pain and can induce stress.

  • Initial Complaint

    Date:01/24/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i took days off work for christmas break to play the game and it isnt working, ive done all troubleshooting required of me, i can watch and witness my friends and others playing the game on the same network connection even other devices in the house can play the game, but i cant play on my account on my computer

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Riot games has not helped me in recovering and account in which I have paid HUNDREDS of dollars in. I have provided the necessary proof to have my account returned to me but I have not been able to get it back. I provide proof of purchase with transaction IDs, as well as the first 6 and last 4 digits of any debit/credit cards I have possibly used to purchase in game currency from them, even the exact code that I used to redeem said currency that was purchase through Amazon. I gave them the Emails associated with the account and the Email I used when I created the account. But all of this doesn't seem to satisfy them because they also ask the most irrelevant and dumb questions as a part of the recovery process. Like "What was the first thing I used the in game currency." Like how is anyone supposed to remember that?!?!?! as well as other dumb questions that are so dumb and useless because they all require memory of when you pretty much first created the account. And I created that account 3 YEAR AGO!!! This is the SECOND ACCOUNT THAT THIS HAPPENS TO ME! And at this point it feels like they are literally stealing my money. If I could get some help resolving this that would be great.

  • Initial Complaint

    Date:01/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Got reported by a four men premade and got instant ban. ******* ban I guess? Or the numbers is all that counts? Genuinely played the game and got outplayed. Did better than other teammates. Just decided to blame it on someone and abuse the stupid report system. I suppose that's how they treat their customers, random system bans no need for any verification and explanation.

  • Initial Complaint

    Date:01/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - I received a permanent suspension from their valorant services - Third party software - but I have not used any program or such to exploit any part of valorants terms - Ive spent over 400 dollars and have been a loyal player/customer of riots services - This ban has been incorrectly placed and they do not provide any details on their findings, which I believe they have none of. - They can easily review by gameplay and find that there was nothing wrong with my use of the game

    Business Response

    Date: 01/04/2024

    RIOT *** is not a video game company.  This complaint is with a company based in *********** ** named RIOT Games ***.  Please correct your issuance to the correct company. 

    look up video game Vallorant that was listed in Mr *** complaint. Look up the owner of the video game.  
    You will find it is not a company based in ********* ** called ********.  We are an automotive technician consulting company.  

     

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