Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Curacao has 8 locations, listed below.

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• 

  Curacao

  1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

• 

  Curacao

  4200 Meadows Ln Las Vegas, NV 89107-3103

• 

  Curacao

  1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

• 

  Curacao

  4444 Ayers Ave Vernon, CA 90058-4317

• 

  Curacao

  885 Harriman Pl San Bernardino, CA 92408-3563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a pair of Galaxy Buds 2 Pro and a two year warranty and accident protection plan from Curacao in April 2023. I was told by the cashier that this protection plan covered any accidental damage including damage done by animals. This is why I bought the protection plan. Now in July 2023, I've called the warranty line about damage my dog did to one of the earbuds. They will not repair or replace this earbuds because animal damage is not covered. None of the paperwork or information that I was given on the day of purchase mentioned this caveat. The cashier deliberately misled me on the terms and conditions. When I go to the website listed in the paperwork, they list several forms of damage which are not covered, but animal damage is not listed until you download a PDF.

• Initial Complaint

  Date:07/19/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on april 21, 2023, i received an email from **** telling me that m* package had been picked up b* me, this package came from the curacao store, i did not bu* an*thing and i contacted the store and the* told me The* said that I had bought two items, an ipad and a mac pro with a v**ue of $4,291.29 dollars, I told them that I had not bought an*thing and that I had found out from the ************ because the* did not notif* me of an*thing. I made a report to the police and I reported it to the government page: theftofidentit*.gov and to the **** I sent a letter to the store and **l the documentation that the* asked me for and the* tell me that it is not appropriate, that I must pa* for that purchase plus the interest generated..el 21 de abril *** 2023, recibi un correo electronico de parte de **** diciendome que que mi paquete habia sido recogido por mi, este paquete provenia de la tienda curacao, *o no compre nada * me puse *********** con la tienda * ellos me dijeron que *o habia comprado dos articulos, un ipad * una mac pro con v**or de $4,291.29 dolares, *o les dije que *o no habia comprado nada * que me habia dado cuenta por parte de la empr*** **** porque ellos no me avisaron ***** **** un reporte a la policia * lo reporte a la pagina de gobierno: robodeidentidad.gov * ** **** mande una carta a la tienda * toda la documentacion que me pidieron * me dicen que no procede, que *o debo de pagar *** compra mas los intereses generados.

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a fridge on 7/1 from this place, its supposed to have warranty and insurance. The fridge stopped working yesterday and I work two jobs day and night Weds - Friday, I work all day. I asked to leave early today and requested coverage at my other job so that I could go back to curacao. They wont exchange it because they cant get ahold of the warranty place and they wont have any fridges like the one i want until next week and again I work two jobs full time. I wouldn't be able to pick up till the next weekend. I had just purchased food and had to throw most of it away. Now I have to pay again to use a truck because they wont pick up the fridge, I have ti bring it back, just like i picked it up because they have deliveries fees. Supposedly today marks the last day to be able to return it which I am not returning because I don't want, it doesn't work. They were awful when I was back in store.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A HP laptop was purchased along with a warranty of 3years . The laptop was purchased from La curacao about a year ago and unfortunately it had a malfunction and I immediately filed a claim with Centricity whom wich the warranty was purchased from. Unfortunately La Curacao refused to replace laptop ignoring the orders of warranty issuer. La Curacao has refused after to replace my laptop. I've been ignored bounced around from store to store endless amounts of phone calls and noone has an answer for this matter. I have attached a copy of the email sent to me dated June 19, 2023 , stating that I was approved for a replacement. Please help.

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an iPad 8th generation for my grandson. I also purchased accidental damage from handling. The iPad was accidentally dropped and damaged and Curacao is refusing to repair it.I had my wife call in to get information on how to file a claim, she was interrogated. she told them she was not there when it happened but gave an idea as to the occurrence and informed them she would have me call in. She told them it was placed on the bed, they said it was improperly placed so therefore it will not be covered but it would be covered if left atop a moving car. I called in and explained what happened and they said the story has been changed too many times and the item was misplaced so therefore it will not be covered.

  Business Response

  Date: 05/22/2024

  Thank you for the opportunity to respond to ************************ complaint. We are sorry to hear about the unfortunate situation ******************** and his grandson experienced with their iPad.  We wish to be clear, however, that coverage decisions are the sole province of the third-party extended warranty provider, BWG, and Curacao has no role in the process followed when a customer submits a claim. We did inquire about this situation with BWG, however, and BWG advised us that the damage could not be covered as it was result of misplacement, which is not covered by the warranty per their terms and conditions. BWG also told us that there were some conflicts between the different versions the Talaveras provided about what happened to the product. If ******************** desires to pursue this claim further, he will need to do so directly with BWG.

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an adjustable bed with mattress on Memorial Day 03/31/2023 on line and used the promo code mem40 for 40% off. Order was completed after I submitted proof of my identity. A delivery Date for the following Saturday was scheduled. To my surprise no phone call or delivery was made. Called and talked to several people in which they all stated it would be delivered. I actually then called a number to their direct contact with shipping. They informed me that I should've gotten a phone call informing me that the item was out of stock and therefore couldn't be delivered. Well after this I called again on Monday in which they informed me that it was to be delivered today 06/10/21. Every time I call I get the runaround and lies only to get disconnected . I got online today and snapshot a photo of the item stating that same item is in stock and in my cart minus the 40% off! I just want what I ordered. I refuse to reorder at regular price. Thank you

• Initial Complaint

  Date:06/12/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a television from Curacao that did not have remote in box. Contacted ******* for remote as advised by store. ******* advised of button on tv that would allow control. Stated store was responsible. Store claimed manufacture warranty. I was advised by **** and ******* that with the 5 year extended warranty tv would be replaced, repaired, etc, no problem, however that is NOT the case. I spoke to ***** 6/11/2023 and was told he will do what he can to get issue resolved, bring tv. Took tv in, ******* was leaving out and said ***** would handle it. ******* claimed ***** had left and ******* knew nothing. Security told me ***** was still in store. To date the 50 inch with box is in Curacao. I am seeking a FULL REFUND on the warranty and the store honor the remainder of warranty left in lieu of gas and time I have lost going back and forth between Warranty, Olympic store, and *******. I seek a NEW television WITH remote

• Initial Complaint

  Date:06/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have played an online casino (casineia) owned and operated by GROUP GAEM B.V. Casinos in Curacao. I Withdrawals of funds with this company always are delayed and recently I have received two. I today had two others confiscated by the company and they have taken the funds from my account as well. in total 2 withdrawals of **** kr each and **** kr from my account. They claim that I used a bonus during my winnings which is not true. I have asked for evidence and they will not provide it as I have not used a bonus in weeks and not at all in connection with my recent winnings. Can the BBB do anything for support with this or should I contact an attorney instead?

  Business Response

  Date: 06/13/2023

  On regards to ************************** complaint, it is clear that no due diligence was taken to ensure that said complaint was addressed to the right company. While there are similarities in the names of our chain store, Curacao, and the country in which the company relevant to the complaint is located, Curaao, there are no more similarities that could justify such error. ********************** must address his complaint to the right company, GROUP GAEM B.V.

  Customer Answer

  Date: 06/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/25/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I completed the refer a friend promotion whereas I would recover up to a $100 discount on a purchase of $400 or more. All instructions were followed and the person I referred opened a new account using the referral link I was provided for them to use. On 1/29/23 we went into the ******* location since I was not able to see or find the promotion on my account, the store told me that the only way to have received the referral promotion was to have my referral apply in the store which is not the case and per the screenshots attached below of Curacao's own website and text messages is not true. Even after providing this info and proof from the store they insisted that was not the case. I finally spoke with ********* who stated that if I made a purchase of $400 or more the $100 would be credited the next day. There was never any credit or discount and on 2/14/23 I sent an support ticket and crated a case on Curacao's website. I was never able to receive any response or any resolution to this issue or case other then a text response on 4/5/23 stating the case had been archived. Curacao is extremely quick, responsive and communicative if you are even slightly behind on a payment but when it comes to any other customer service they are horrible. This is the second issue I have had whereas I have submitted for support and NEVER receive any response other than the auto responder acknowledgement of the submission. I expect not only the $100 discount to be applied but also the sales tax that was charged as well as all the high interest charged on that $100 since the purchase and original discount should have been applied. The item purchased is still unopened and sealed so I'm also happy just to return it for a full refund including all interest charged since purchase.

• Initial Complaint

  Date:05/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ?Date of purchase 6/17/2022: Reference # ZFD1VCT - Purchased a sofa and a King ******** ?3/19/23 - Noticed the mattress was starting to sag and not supporting the body while sleeping. Sofa mechanism when reclining the chair was working yet when a person is sitting in the chair there is a loud popping sound as if something is broken. ?3/21/23 - Called support stating the problems regarding both items. Took one week for a technician to come out and take a look at it.?4/1/23 - The technician came out and inspected the sofa and the mattress. He had stated the sofa could be fixed, but the mattress will need to be replaced. Someone will call us back to confirm the next course of action after the tech submits his report. ?4/7/23 - Curacao Warranty called and stated they will not be repairing the items but they will be giving us a credit for the purchase price. We had asked, When will someone be picking up the damaged merchandise? We were told, Do what you want with them, they have been deemed non-repairable and damaged in the system we will not pick them up. 5/10 - We decided to use the whole credit towards a couch since the mattress selection was poor and nothing readily available. Since they did not want to pick up defective items we purchased a mattress from a competitor. They hauled away old mattresses.They requested delivery of the sofa before the delivery sofa they asked for the defective couch and defective mattress none of this was explained in the store when selecting the next couch. We were willing to give a defective couch but the mattress was long gone. Curacao refused to deliver a new couch without receiving both the old mattress and couch. Nobody wants to return our calls or emails regarding this issue. We should still have a $1900 credit on the account.

  Business Response

  Date: 06/13/2023

  Thank you for the opportunity to reply to ****************** complaint. When a PUD (pick-up and delivery) is authorized, a replacement takes place: The customer assists to the store to reselect a new item in place of a damaged one. The damaged item is then retrieved by the store, at the same time the reselected item is delivered. This process was brought to ****************** attention during a call that took place on 04/27/23. **************, indicates in her complaint that during this call, she was told to "do what you want with them, they have been deemed non repairable [...] we will not pick them up", but, after reviewing the recording of said call, we can confirm that ************** was advised of the correct process, including the fact that the damaged items were to be retrieved. The following, is a brief transcript of the information provided to ************** during the call of 04/27/23:
  
  ASSOCIATE: [...] Con ese invoice usted va a ir a la tienda, lo va a presentar, ahi van a ver que se le creo una reseleccion, ahi mismo le van a agendar... va a seleccionar usted los nuevos articulos que va a querer, ahi mismo le van a agendar la entrega, y el dia que le lleven los articulos, recogen lo danado que esta en casa, que es el colchon y el mueble.
  [TRANSLATED] ASSOCIATE: [...] With that invoice, you are going to go the store, reselect the new items that you want, and then, they are going to schedule the delivery. The same day they deliver the new items, they will pick up the damaged items at home, which are the mattress and the couch.
  CUSTOMER: Ah, ok, tambien me van a remplazar el... ok muchas gracias.
  ASSOCIATE: Los dos, el colchon y el mueble.

  In addition to the previous call, we have taken the opportunity to review several other calls ************** had with both our *************************** and our Service and ****************** During a call that took place on 05/01/23, ************** inquires on whether people will pick up the damaged items, specifically, the couch, to which she is confirmed that the damaged items need to be retrieved. A brief transcript of said call below:
  
  CUSTOMER: Question. Are they gonna pick up the old couch? The one that is... uh... that was... that they came to see? If they could fix?
  ASSOCIATE: Yeah, for this, it would just be that they are gonna pick up the old, and they just leave you the new one.