Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Curacao has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Curacao

  1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

• 

  Curacao

  4200 Meadows Ln Las Vegas, NV 89107-3103

• 

  Curacao

  1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

• 

  Curacao

  4444 Ayers Ave Vernon, CA 90058-4317

• 

  Curacao

  885 Harriman Pl San Bernardino, CA 92408-3563

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/17/23 they had an HP computer monitor on sale for $28.99. When I added it to my cart on line the price jumped to $79.99. After almost a month of doing what e-commerce told me to do. their escalation department said that they will not honor the sale price since they can not prove who in their company posted the price. I provided them with the requested screen shots of the prices and the still will not honor them. They offered me a a $20 discount to make the issue go away.

• Initial Complaint

  Date:04/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A system error caused my account to be charged twice on a loan I took out. I received a refund, but a a second system error now says that the extra emount I payed is now due, which is incorrect. Now I am charged a late fee, and this will Also effect my credit. I have made every payment on time. I continue to call, having to explain the situation every time. I have been told I will be called on days and do not receive their calls. A supervisor, after investigating, agreed that this was a system error and was not my fault and still said that they might not resolve the issue. A few times my calls have been dropped by both supervisors and representatives though I communicate in a professional tone at all times. Account #********

• Initial Complaint

  Date:04/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reached out to the company in March, was told they will waive the late fee when I made the paymen. Then today I was told ibwas 25 days late and had another late fee. After there rep advised me he took care of the account. Now the account was place on hold. Now I just need them to waive the late fess as promised last month! And I'm pay balance and close the account

  Business Response

  Date: 01/24/2025

  Thank you for the opportunity to respond to Mr. *********** complaint. Reviewing his account, we have corroborated that the late fee disputed was waived during March 2023. Mr. ********* was further assisted during June 2023, with two late fees waived during that month. 

• Initial Complaint

  Date:03/27/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Curacao has received an identity theft report to my account. However, they are still reporting false information to my transunion bureau. Please remove this account as I'm not liable for it. Thank you.

• Initial Complaint

  Date:03/20/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a monitor and their warehouse received it on the 27th of Feb & have yet to receive a refund after these past 3 weeks. I gave it a full week and started contacting their e-commerce team in which they kept informing me that the refund is in process and I should have it by Friday of that week. Some more days go by and after calling them a few times each agent kept giving me a different date which I knew at that point, they dont know anything. I finally got ahold of a supervisor who has been very hard working and kind but apparently Curacao gives 0 power to their support team. He reached out to the backend team several times with them only responding once saying that its in process and expect it in 24/72 hrs. & no contact to him or me after that. This shouldnt take long or be a huge headache! The only reason I shop at this place is because my business requires items from *********** have items in stock that other retailers are back ordered on. Maybe I would be treated better if I had a credit account with them. Order #**********

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called warranty and put in a claim for a broken oculus controller, was told it qualifies and they will have me mail the unit for repair or replacement. Was called back and told that this is not covered. Based on the warranty sold in store, it states I paid for warranty to cover controller.

• Initial Complaint

  Date:03/14/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a defective item, I called several times to get the item picked back up since it was so heavy and was too big for my car, no appointment could be made. I rented a uhaul and took the item to the las vegas mall location and was given so much trouble to return the item. I had been contacting the ****# since day 2 of having the item after trying to put the item together and was unsuccessful. I left the item at the store with my credit card and no longer have procession of the item and still having the item listed on my credit report and still having to pay for the item. All Curacao tells me I need to contact the manufacturer to get the item repaired or replaced but when I contact the Company they refer me back saying I need to contact the company I originally bought the scooter from that they only warranty items bought off there website. I had already ordered another one off Amazon for my son's birthday since it was a disappointment when we opened this one for Curacao so there is no need I need it repaired. I want the item returned since I no longer have it.

• Initial Complaint

  Date:03/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every month I'm going to the store to make the monthly payment of the credit card of my Son (He is US Marine and he not is in this State in this moment) and this is the 2nd time them charge diferent amount less of the regular payment only to charge the late fees for the month that is not fair because he is only one of the costumer but how many costumer that company make the same to try to charge every month extra money I have the proof of my payment and my son received the message for that

• Initial Complaint

  Date:02/21/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. CURACAO ACCT #: ********** BAL. $1,397.00 Under the Fair Credit Reporting Act, 15 U.S.C. ****g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

• Initial Complaint

  Date:02/08/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In accordance with the Fair Credit Reporting act. This account has violated my federally protected consumer rights and confidentiality under 15 USC ******* U.S.C **** Section 602 A. States I have the right to privacy. 15 U.S.C **** Section 604 A section 2: It also states a consumer reporting agency cannot furnish an account without my written instructions. 15 ***********. (a)(5) Section states: No consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than 7 years.15 U.S.C. ****s-2 (A)(1) A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S.C **** b- permissible purpose.