Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Curacao

  1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

• 

  Curacao

  1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

• 

  Curacao

  4444 Ayers Ave Vernon, CA 90058-4317

• 

  Curacao

  4200 Meadows Ln Las Vegas, NV 89107-3103

• 

  Curacao

  16111 Harbor Blvd Fountain Valley, CA 92708

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent account was created under my name. I called the company repeatedly. I kept getting passed around on the phone to different departments and that was super annoying. When I was out through to the person that handled fraudulent accounts, the person never answers their phone and the voicemail is always full. One person the I spoke to sent an email to the fraud department for me but that was 2 months ago and I have not heard ANYTHING. Now my credit has been affected! This company needs to have better customer service especially when the subject is as serious as this. I also plant to file a police report if the company does not help me.

  Business Response

  Date: 04/04/2023

   

  Thank you for the opportunity to respond to **************. We apologize for the delayed response. As of 03/01/23 ******* (112514704 )  was submitted to delete the tradeline for this account. Please allow up to 45 days to see the update in the credit report.  

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid my bill early by a few days this month, received references to the payments and was taken from account. I closed the following day due being hacked. Its a **** bank account. Now they sent another bill due this month and say they can't apply the early payment to bill. I can't pay twice or take care of late payments. Please help

  Business Response

  Date: 01/12/2023

  Consumer Response /* (2000, 6, 2023/01/12) */
  The problem is solved. Ty

• Initial Complaint

  Date:01/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of identity theft and one of the fraudulent accounts opened was from Curacao. I contacted customer service on 12/20/2022 and explained the situation, verified my information was different than what was on the account, and was given the phone number to the fraud ***** I was told that someone from the fraud **** would contact me within 2-5 business days. I waited a week due to the holidays and then called the fraud **** number to find out it's not a **** at all. No on answers and the voicemail is full. I contacted customer service again, verified my information and was transferred to the "fraud" **** where no one answered again. I find a dispute with Experian and TransUnion but Curacao verified my account as accurate so my dispute was denied. I just received the account statement in the mail and the first payment is due in 10 days. I cannot get any assistance from Curacao on this issue. I am attaching the account statement and a copy of my police report even though it was filed before I knew about the Curacao account so it's not listed.

• Initial Complaint

  Date:12/30/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 75" Samsung T.V. online from Curacao as a Black Friday Deal along with the extended warranty. This purchase was made on November 28,2022 and picked up from the Curacao store in South Gate the next day. The television was a gift so it stayed in the box, unopened and not moved. The television was not opened and set up until December 24,2022. Once it was set up and turned on it had a big black line along with smaller different colored lines inside the screen. As it was Christmas Eve the store nor customer service number was available. I called the store number on Monday December 26,2022. I had to call three different time because they were not helpful. Eventually they told me to take the television inside the box along with everything it came with back to the store to exchange it. I went to the store later on that day and was just told to call the warranty number so I did. The warranty company got my information down along with the T.V. information and told me to call Samsung number since its been less than a year that I had the T.V. and that it was still covered under them. Samsung did not want to resolve the issue since they said it seemed like physical damage and they do not cover that. Samsung reps (I called two different days) told me to contact Curacao to help me. I called Curacao warranty number the next day again and talked to a supervisor and he got my information and T.V's information and say he will get in contact with Samsung and they will call me in 24-48 hours. I gave them 24 hours and called curacao warranty number to get an update. A worker told me they wont cover me so I asked for a supervisor and she said the same thing and told me she wont file a claim for me since it would not work. At this point it is Wednesday December 28,2022 and go physically to the store again the manager said there is nothing they can do for me. The curacao website says they cover accidental damages from handling. The store sold me a broken T.V. and wont exchange
  

  Business Response

  Date: 01/09/2023

  Thank you for the opportunity to respond to ******************** complaint. After reviewing her account, we notice that ******************** is already being assisted by our Service team and the **** is already under our care. We also will like to thank ******************** for her feedback and apologize for the inconveniences experienced. The feedback in this complaint will be reviewed with our **************** team and store's management to ensure an improvement in the way these cases are handled.

  Customer Answer

  Date: 01/17/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company, Curacao has not yet given me an update on the television. They said in 10 days they will give me an update. It's been past *************************************************************************** update. They have called me twice during these ******************************************************** at the store. I gave them more than 10 days, including weekends. I went into the store on January 10,2023 for an update and the manager told me they do not count weekends. I was also informed that the television was not shipped yet and it will be shipped soon. It's been past *************************************************************************** update. I just would like to know what is going to happen with the television. Will I get a replacement or refund? This t.v. is brand new and has not been used at all.

  Business Response

  Date: 01/31/2023

  Business Response /* (1000, 5, 2023/01/09) */
  Thank you for the opportunity to respond to **. ******** complaint. After reviewing her account, we notice that **. ******** is already being assisted by our Service team and the T.V. is already under our care. We also will like to thank **. ******** for her feedback and apologize for the inconveniences experienced. The feedback in this complaint will be reviewed with our Customer Service team and store's management to ensure an improvement in the way these cases are handled.
  
  
  Consumer Response /* (3000, 7, 2023/01/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  The company, Curacao has not yet given me an update on the television. They said in 10 days they will give me an update. It's been past 10 days without including weekends and still have not heard any response or update. They have called me twice during these 19 days, just to ask if the television is in my house or at the store. I gave them more than 10 days, including weekends. I went into the store on January 10,2023 for an update and the manager told me they do not count weekends. I was also informed that the television was not shipped yet and it will be shipped soon. It's been past 10 days without including weekends and still have not heard any response or update. I just would like to know what is going to happen with the television. Will I get a replacement or refund? This t.v. is brand new and has not been used at all.

  Business Response

  Date: 07/09/2024

  Thank you for the opportunity to respond to Ms. ********** complaint. Assistance was provided back on 01/30/23 when an even exchange was processed for this product. We apologize for the inconveniences but would like to thank Ms. Cardenas for the feedback provided. 
  
  

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to the ******** location, was helped by the associate that sells cologne and perfumes. I was told the item I wanted was on sale, which was a larger bottle. The person that had me get charged at another location, so they switched my item. I ended up with the smaller bottle for the same price as the larger cologne. Now they want me to pay a restocking fee when they made the error.
  
  Issue a full refund, this a horrible service

  Business Response

  Date: 01/13/2023

  Business Response /* (1000, 8, 2022/12/27) */
  Thank you for the opportunity to respond to Mr.********** in regard to his complaint. As of 12/11/22 the refund for the return was posted on the account. Reviewing our records and the information on Mr.**********'s balance there was no restocking fee charged for this return.

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase an ************* XXXX XXinch top
  Purchase September 11, 2021
  Went to the****** store on January 12, 2022, and advise them laptop was not turning on.****** then claim that the laptop was purchased as a returned item and the warranty had expired due to the serial number was already in their system. I then went to Curacoa ********** where it was purchased and Curacoa stated the laptop was new and it was not a returned. I have made several attempts with Curacao to fix the problem they have not. I am paying for laptop that does not work.
  ***** has this laptop as purchased in their system December 2, 2020 from someonelse.

• Initial Complaint

  Date:12/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Have been refusing to take my payments. They also refuse to let me use my store credit card. I ordered two items and was told to pick up in store. I got to the store and waited over 3 hours for help only to be told I couldn't make the purchase. I had a small **** balance I have been trying to pay off for 3 months now. I called customer service, and the finance department to no avail. They continued to deny my payment. They have falsely reported late payments to ********. I want this account to be removed from my credit profile. They are refusing to take my payment. They have discriminated against me because I'm not ***************** speaking. I've never been so humiliated in my life. I've continued to try to pay off this account but they keep refusing to take my payment.

  Business Response

  Date: 01/18/2023

  Business Response /* (1000, 14, 2023/01/17) */
  ***Document Attached***
  Thank you for the opportunity to respond to Ms. *********** complaint. We are sorry Ms. ******* has encountered problems to make her payments.
  After listening to the call recording from 09/02/2022 we learned that Ms. ******** called to ask why she was not able to place her online order. After verifying Ms. *********** information, the agent asked her if she wanted to enroll in paperless billing, Ms. ******** agreed. The agent then let her know there was a hold on her account and that's why she was not able to place the order. This might have been due to losing her card, but customer mentioned in the call she had not lost her card.
  The agent then reached out to the credit department to assist in reactivating the account, but the credit department advised Ms. ******** needed to visit the store and bring her ID to reactivate her account.
  After I reviewed her account, I found that the reason it was deactivated was because Ms. ******** had fallen behind in her payments. This explains the reason why Ms. ******** was not able to make the purchase at the moment.
  As for the payments Ms. ******** insists, she was trying to make and was rejected, the notes in our system show otherwise. In fact, there are records of multiple attempts being made to reach out to Ms. ********* The notes show the number XXX-XXX-XXXX and the msg NOT IN ***** (Left Message to Call Back). The attached records show the attempts were made from May 2022 throughout January this year. We have multiple forms of taking payments, which include online, over the phone, at any of our Curacao locations and by text link, which Ms. ******** used on three occasions 02/08/22, 04/05/22 and 06/02/22. These records are also attached.
  
  
  Consumer Response /* (3000, 16, 2023/01/17) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I was never behind on payments. Curacao REFUSED my payments also in person. They even avoided me in person by making me wait 3 hours. I have not received any phone calls from Curacao. They gave me the run arounds to call their credit department which was someone's random cell phone number. My account was never deactivated until I filed this complaint. I have called them several times and all I get is hung up on. I was called racial names in Spanish by their representative. This is all because of my race.***************************** This has been a nightmare. I do want to take legal action against Curacao. I want this account to be removed off my credit as well as my balance be ZERO like it was prior to me attempting to make another purchase. I didn't have a balance when I inquired about another purchase. They added $120 to my account and I never received the merchandise. Again they refused my payment. I just wanted to pay so they can stop falsely reporting this account on my credit. They're bullying me into making payments but refuse them. I have disputed with the credit bureaus and will continue to fight until Curacao Stop this terrible practice.
  
  
  Business Response /* (4000, 18, 2023/01/18) */
  As mentioned in our previous response, we have reviewed the call records, in which the agent can clearly be heard informing Ms. ******** that her account is inactive and that she would need to call the credit department to reactivate it to which Ms. ******** responded, "I've made my payments, I don't owe anything right now." There were no racial epithets. (For privacy reasons, we are not attaching the recording itself.) It is clear that Ms. ******** is frustrated and upset, and we are sorry that that is the case. However, her claim that Curacao is blocking her from making payments is inconsistent with her claim on the call that she didn't "owe anything right now." Nor does it make any sense. Of course, we don't try to keep our customers from paying the money they owe us.
  
  
  Consumer Response /* (4200, 20, 2023/01/18) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  As I previously stated. I got the runaround from the credit department who also told me to go into the store and I will be able to pick up my order. I waited 3 long hours only to be told to call the credit department again. The number******* gave me was a random cell phone number. I also was told I didn't have a balance due. Then suddenly I was told I owed $120. I didn't even get my order. Yes I was called racial names in Spanish by your staff. I have a witness to the terrible service I received. My payments have been refused and I get transferred to random departments. I don't owe any balance. The only reason I would pay because your are falsely reporting to the credit bureau which I have disputed and will continue to dispute. And apparently this is a common practice with the company to add on charges without merchandise in hand. So either give me what I ordered or dissolve the balance.

• Initial Complaint

  Date:12/02/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  November 10, 2022 i place online order with******* and i have not received my order and now i am finding out that the company return the items without my permission, false statement was submitted with the return. i am requesting a full refund and that the account be close, this company is a scam and a fraud

  Business Response

  Date: 12/20/2022

  Business Response /* (1000, 8, 2022/12/20) */
  Thank you for the opportunity to respond to Ms. *******. We always provide our customers with a tracking number so that they are able to get updates on delivery, and on 11/11/22 *** records indicate the package was out for delivery. There was no one available to receive the package therefore, the package was taken back to a *** access point. They left a note but after a couple of days the *** sent the package back to the sender (*******). Please see attach *** records. We understand things happen and Ms. ******* might have missed the note. We hope to continue having Ms. ******* as our valued customer so as a courtesy we are giving Ms. ******* a 25-dollar coupon for her next online purchase through our ************ website. Please see attached *** records. As of 12/05/22 a complete refund was credited to Ms. *******' account.
  
  
  Consumer Response /* (3000, 10, 2022/12/20) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I did not receive the items or a refund. This is not acceptable and I will never purchase again from this company again, this is scam. I am requesting a refund
  .
  
  Business Response /* (4000, 19, 2023/01/09) */
  ***Document Attached***
  I personally called************ on January 3 to ask her if she had checked her ******* account for the refund of the purchase.************ informed me that she had not. She proceeded to tell me that she had also not received the refund for the $85 down payment. That refund was processed back on 12/05/22 so I asked************ if she had checked with her bank, and she told me she had not. I advised her to call her bank to confirm. Please see attached records.

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought ******************* on October XX XXXX and was told the phone will arrive within 2 weeks and to expect a call after 2 two weeks I was then told that the phone will arrive by November 14 and was told to just go to the store to get it, I went and was told to wait one more week since the phone where at the main warehouse, I have made several attempts to resolve this but they just keep on giving me the run around saying that they are contacting the evaluation department and to wait to get a call.

  Business Response

  Date: 12/22/2022

  Consumer Response /* (2000, 9, 2022/12/05) */
  I cancel the order at this time due that the store did not have an estimated arrival date for phone, Please disregard the complaint!

• Initial Complaint

  Date:11/30/2022

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the last few months I have been disputing this account (CURACAO), Which i noticed the reporting upon checking my Credit. Back in august when i became aware, this account was reporting as a Charge-off and was sold to ******************. Also, it was reporting twice on my profile with multiple inconsistence's. The accounts were also appearing as open after it was charged-off and had different balances reflecting on all three credit bureaus. Every time i sent a dispute, the accounts would come back verified and the "DATE REPORTED" would come back re-aged as recent which would knock my credit several points and it is also illegal. I pulled my Credit report as of (11/29/22) and notice that now CURACAO is reporting three different times and show a status of open on some bureaus and closed on another. Its hindering me from establishing Credit so that I can purchase my home. I ask that the Credit bureaus alongside CURACAO be held responsible far as making correction to my account.