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Business Profile

Home Electronics

Curacao

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Curacao has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Curacao

      1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

    • Curacao

      16111 Harbor Blvd Fountain Valley, CA 92708

    • Curacao

      1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

    • Curacao

      4444 Ayers Ave Vernon, CA 90058-4317

    • Curacao

      4200 Meadows Ln Las Vegas, NV 89107-3103

    Customer Complaints Summary

    • 184 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/09/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with credit one bank. I do not have a contract with ****************, they did not provide me with the original contract as i requested.

      Business Response

      Date: 01/15/2025

      Curacao is puzzled by Mr. ******* complaint, which contains no facts pertaining to Curacao and merely names it in passing while stating that Mr. ***** has no account with "credit one bank" and no "contract with ****************" --two third parties that are wholly unrelated to Curacao.   Our records show that Mr. ***** does have an account with **********************, the account has been delinquent since early 2023, and it has been assigned for collection to an outside collection agency, *********************

    • Initial Complaint

      Date:01/02/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I AM NOT LIABLE FOR THIS DEBT WITH CURACO I DO NOT HAVE A CONTRACT WITH THE COLLECTION AGENCY TRYING TO COLLECT AND REPORTING ON MY CREDIT REPORT THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED CORRECTION TO MY CREDIT REPORT, I DEMAND THIS ACCOUNT TO BE REMOVED FROM MY CREDIT REPORT

      Business Response

      Date: 01/13/2025

      Thank you for the opportunity to respond to Mr. ***** in regard to his dispute. Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act.  It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act. However, customers also get a receipt/ invoice evidencing their purchase and all purchases and charges during the billing period are itemized on the billing statement.

      Customer Answer

      Date: 01/15/2025

       
      Complaint: 22755741

      I am rejecting this response because: they did not provide me with a copy of the contract as requested. This response they sent me solved nothing. I want them to prove that it was me that opened up the account for All my information was stolen including handwriting, birth certificate, pictures of my social security card etc Was exposed in a data breach and now incorrect information on my credit report coming from this company is being used and reporting on my credit report as delinquent, I demand this account be removed from my credit report

      Sincerely,

      ******* *****

      Business Response

      Date: 01/31/2025

      We have reached out to Mr. White via email requesting additional information to help us do a more thorough investigation of his Identity theft claim as we only have the email he sent as form of communication. In order to open an identity theft claim, we will need a completed ID Theft Affidavit and a copy of the claimants photo identification. There is no address on file and the phone number he sent in the BBB claim is incomplete. As of January 27, 2025 we have not heard back from Mr. White. 

    • Initial Complaint

      Date:12/31/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Inconsistent reporting as a charged-off account with missing or inaccurate payment history.Violation: FCRA Section 607(b) and FCRA Section 605(a).

    • Initial Complaint

      Date:12/20/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not accountable for the debt claimed by CURACAO. I have no contractual agreement with CURACAO, and they have not provided the original contract as requested.

      Business Response

      Date: 01/10/2025

      Thank you for the opportunity to respond to Mr. ***** in regard to his dispute. Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor.  The Credit Card Terms and Conditions are also posted on our website and are available upon request in any of our stores.  Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act.  As such, it is exempt from the validation requirements of the Act.  It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act. However, customers also get a receipt/ invoice evidencing their purchase and all purchases and charges during the billing period are itemized on the billing statement.

    • Initial Complaint

      Date:12/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I believe this account has been assigned to me in error, as I am not liable for the debt in question.I have no contractual obligation with CURACAO and have never received any documentation to substantiate the validity of this debt, despite my formal requests for verification. I specifically asked to review the original application or contract related to this alleged debt. Since CURACAO has been unable to provide this documentation, I assert that the debt is not mine and should not be associated with my records.I kindly request the removal of this erroneous collection from my account and an acknowledgment of this resolution in writing. Thank you for your attention to this matter.

      Business Response

      Date: 03/10/2025

      Thank you for the opportunity to respond to Ms. ********* complaint. Our review of her account indicates that Ms. ******* contacted both our **************** and our ********************** using the same phone number provided (partially) in this complaint. During these calls, Ms. ******* repeatedly asked to close her account; we made clear to her that she would have to bring her account current before she can close it. At no time during these calls did Ms. ******* dispute the account's existence, balance, or the fact that the account is late. Contrary to what is indicated in her complaint, we have no record of Ms. ******* asking to have a copy of her application forwarded to her, but we will send a copy to the email address registered in her account.  Reiterating information we provided during her call on June 27, 2024, Ms. ******* should contact with ******************** at ************ (a number we provided to her at her request during that call) for assistance in bringing her account current.

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/26/2024 I, ordered/online purchase of the Dream Cloud 14" Tight Top King **** ******** from Curacao grand total $1,275.92. Their motto is to feel confident with their purchases and if your order can be found for less at another store, they would match the price (beat it) and the competitor's interest rate! Their online advertisement for this mattress was $989.99 however, they charge me $999.00 in addition to a recycling fee of $10.50, shipping and handling $189.00. The worst thing about this purchase I found out to be, was the same Dream Cloud 14" Top King ******** could be purchased at ****** for $835.00 without taxes. The Curacao Team sent me a Delivery Status Notification and Confirmation on 12/3/2024 scheduling the delivery for 12/4/2024 between 12:00PM and 03:00PM to my home in Banning California *****, however when they arrived the delivered the wrong mattress a( 12" Nectar King ********) which can be purchased at AMAZON for $849.00. As I informed them of their error Curacao just told me to contact ***************** I've been given the runaround since the delivery with no one from Curacao attempting to correct their error. I was even given a Case # CAS-******-W4T5S6, "******** Identity Inquiry". however, Curacao refuses to address this situation continuing having me contact different departments. This evening I finally got through to ****************** who wouldn't address the fact the wrong mattress had actually been delivered, but gave me the option of the option of either keeping the merchandise OR paying a RESTOCKING and PICKUP Fee thats all they were responsible for. Everything else was to be addressed to customer service. ********************** has now scheduled the mattress to be picked up on Wednesday 12/11/2024 but has not committed on how they will rectify my situation. I want to feel confident about the mattress I purchased not with the one they are attempting to force upon me. The price needs to beat ****** price including delivery.

      Business Response

      Date: 02/26/2025

      Thank you for the opportunity to respond to Mr. ******* complaint. We have reviewed the purchase and we are sorry for the inconvenience this whole situation has caused Mr. ******* We have proceeded to refund the delivery fee of $189, credited the $25.18 in finance charges and $20 in late fees that accrued due to the late posting of the delivery fee credit. We have also removed the 1/30 everlate **** due to the late posting of the return. We would like to compensate Mr. ****** with a $100 coupon for online purchases or $100 gift card for any purchases done at the store. As for the Pricebeat, we do not see any submitted request in our portal. However, if the request had been made it would have been voided due to the return.  We tried calling Mr. ****** to let him know about the outcome but we have not been able to make contact with him. Mr. ****** can reach us at  ************ and one of our representatives will gladly assist him with additional information about his account.

    • Initial Complaint

      Date:12/04/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bed frame with mattress back in August 20th ******************************** ********* Its December and still no resolution on when they will deliver the rest of my product I purchased Ive called multiple times, gone into the store with no resolution I need the product because Im still paying for something that I dont have

    • Initial Complaint

      Date:11/27/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a online order on November 11 2024. The items were delto the wrong address on November 14. I immediately filed a claim and sent pictures of my house to customer service as requested. I spoke with a supervisor Antonineta on 11/27/2024 who put a claim and said she still has no information. I AM NOW WITHOUT THE $700 ITEMS AND MY MONEY. Corporate phone number ********** CREDIT PHONE NUMBER **********

      Business Response

      Date: 12/13/2024

      We sincerely appreciate the opportunity to address Ms. ******* concerns and apologize for any dissatisfaction she has experienced. After carefully reviewing her account, we confirm that Ms. ****** disputed the delivery of two items, and a credit for their value was issued on December 6, 2024. We would like to clarify that the total value of the disputed items was $392.70, rather than $700 as it was stated in the complaint by Ms. ******* A third item from this order, valued at $299.99, was confirmed as delivered by Ms. ****** on November 14, and therefore, no credit was issued for that item.
      We deeply regret any inconvenience this situation has caused and are committed to learning from this feedback. To that end, we are escalating this matter to our management team to ensure we enhance our processes and the support we provide in similar situations. Thank you, Ms. ******* for sharing your feedback, as it allows us to uphold the highest standards of service for all our valued customers.

    • Initial Complaint

      Date:11/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have no knowledge of this account and did not authorize its creation. It is a fraudulent account resulting from identity theft. Please investigate and remove it.Details:Opened Date: 8/2/2021 Account Number: **********Higher Credit: $3,948

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently identified a fraudulent account under the name La Curacao, opened on 09/16/2021, with account number **********, on my credit report. This account was not authorized by me and is a result of identity theft.I have reported the incident to the *** and my local police department. Copies of the *** Identity Theft Report and related documentation are attached.Please remove this account from my credit report immediately.

    Curacao is NOT a BBB Accredited Business.

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