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Business Profile

Home Electronics

Curacao

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Curacao has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Curacao

      1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

    • Curacao

      16111 Harbor Blvd Fountain Valley, CA 92708

    • La Curacao

      7815 W. Thomas Rd. Phoenix, AZ 85033

    • Curacao

      1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

    • Curacao

      4444 Ayers Ave Vernon, CA 90058-4317

    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently identified a fraudulent account under the name La Curacao, opened on 09/16/2021, with account number **********, on my credit report. This account was not authorized by me and is a result of identity theft.I have reported the incident to the *** and my local police department. Copies of the *** Identity Theft Report and related documentation are attached.Please remove this account from my credit report immediately.

    • Initial Complaint

      Date:11/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing to address an error in my credit report. One of my payment have been inaccurately marked as late, even though it was made on time. This mistake is harming my credit score and misrepresent my payment history, it shouldn't even be reported on my credit in the first place.I request that CURACAO promptly correct this inaccuracy and notify the credit bureaus to remove them. If this issue is not resolved, I may be forced to pursue arbitration, which could result in substantial legal fees for your company.

      Business Response

      Date: 12/02/2024

      Thank you for the opportunity to respond to Ms. ******** complaint. After reviewing her account, we found that the late **** she disputes is valid. The payment that was due on April 6, 2023 was not made until May 18, 2023, when Ms. ******* paid for both April and May. By that time, the account was already 42 days late. Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations. The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the ****et for credit.

      Customer Answer

      Date: 12/09/2024

       
      Complaint: 22573338

      I am rejecting this response because: I am not satisfied with the outcome.

      Sincerely,

      ***** *******

      Business Response

      Date: 12/09/2024

      As already stated, the late **** disputed in this complaint is valid. please refer to our initial response where it is explained why the account incurred in this late ****.

    • Initial Complaint

      Date:11/18/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I. Ordered over 9 days ago , received partial order. Called customer service many times and told " give it 3-5 days" that has passed. Sent messages to customer service and no reply. So they took my money without giving me my product.

    • Initial Complaint

      Date:11/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account was open fraudulently , they did not provide me with original contract

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      account is closed been closed it has a lot errors in history and needs to be deleted immediately i have tried to made that known with company but they never respond

      Business Response

      Date: 11/29/2024

      Thank you for the opportunity to respond to this complaint. We have reviewed the records of Mr. ********* account and did not find any errors in the account history.  At the time of Mr. ********* last purchase on the account, On December 21, 2020, the account had a balance of $509.94. Mr. ******* made three payments for a total of $337.51, and received a credit of $19.19. These four credits did not cover the original balance of $509.94, let alone the finance charges and late fees that were added to the account. Furthermore, after the first purchase was made in this account on August 29, 2020, it has always had a balance, which means that the account could not have been closed at any point, and, currently, the account has a balance of $451.04.

    • Initial Complaint

      Date:11/04/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with La Curacao , I do not have a contract with Curacao they did not provide me with the original contract as I requested.

    • Initial Complaint

      Date:10/22/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been making payments to this business. I noticed on my account to call to update. I did and spoke to ******, and was told my account is deactivated due to late payments. I have only been late one time, but caught up and nothing is due at time time. But they still not reactive my account, even though I am still making payments. In order for the account to be open again. I need to re-apply for credit. I only owe ****** compare to owning over $2000.00

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **************** . I won but I won $600 off of free play. I did the playthrough tried to verify and cash out and they lied and said I had violations and opened multiple accounts. This is after they said they could not verify my account on the weekend. Then less then a minute later my winnings were gone. My ip address will show that I only have one account under my name at this casino. This company is operating decietfully and violating the fair gaming act. They had no intentions on paying me and claimed they closed all other accounts which is nonsense because I only had one but sent me an email stating that I can make a deposit with real money and can cash out when I reach $50. They don't even care to pay me but will still take my money and think I will play after they stole my winning there ***** many complaints of this same issue plaster throughout the internet where winnings was stolen from free play and this company has not yet been holed accountable. I believe that their united states gaming licensed should be revoked and all consumers who where deceived out of their winning be made whole. The fair gaming act forbids unfair gaming practices and this company is operating without any integrity and with malice and intent to defraud consumers be it paid or unpaid. I ask that you take a fine tooth comb and look into the operation provisions of this company and hold them accountable as they are operating outside the guidelines and provisions that were put in place to protect all consumers. I am putting herein copy of correspondence between me and agent , emails and other reviews from citizens who were defrauded out of their winnings in hope that they do what is right and pay back what was stolen. This was ****************

    • Initial Complaint

      Date:10/15/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i am not liable for this debt with South West law. I do not have a contract with Business Headquarters Location, they did not provide me with the orginal contract as i requested.

    • Initial Complaint

      Date:10/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am past due 114 days as of 10/7/2024, I called them to ask for options as i lost my job and can't make the minimum payment of $118. They said they are surprised my account hasn't been sold off to collections yet and that they currently DO NOT have a hardship program for customers. 1 i thought that my account be sold to a collections agency until after 120 days but for them to not have a hardship program as a credit card company is really difficult. I lost my job ...****** of 90 days ****

    Curacao is NOT a BBB Accredited Business.

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