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Business Profile

Home Electronics

Curacao

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

This profile includes complaints for Curacao's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Curacao has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Curacao

      1605 W Olympic Blvd Ste 700 Los Angeles, CA 90015-3832

    • Curacao

      885 Harriman Pl San Bernardino, CA 92408-3563

    • Curacao

      3390 S 6th Ave Tucson, AZ 85713-6139

    • Curacao

      1605 W Olympic Blvd #805 Los Angeles, CA 90015-3861

    • Curacao

      4444 Ayers Ave Vernon, CA 90058-4317

    Customer Complaints Summary

    • 181 total complaints in the last 3 years.
    • 75 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with La Curacao , I do not have a contract with ************************,LP. they did not provide me with the original contract as i requested

      Business Response

      Date: 11/08/2024

      Mr. ********* complaint is based on a template that appears to be circulating on the internet and that reflects a profound misunderstanding of the applicable law.  Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations.  The accurate reporting of information about customers' performance (or non-performance) of their credit obligations plays a valuable role in the market for credit.

    • Initial Complaint

      Date:09/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Oster blender on 12/4/2022 and insured it with a protection plan. Since lodging a complaint on 3/01/2024, the business has not provided a refund or replacement.

    • Initial Complaint

      Date:09/27/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address inaccuracies on my credit report due to the unauthorized disclosure of my personal information to credit bureaus, which has caused me significant financial and emotional distress.Under 15 USC 1681 Section 602, I have a right to privacy regarding my financial data, and it should be handled confidentially.Additionally, per 15 USC 1681 Section 604(a)(2), consumer reporting agencies cannot share account information without my explicit consent, which I have not provided.The errors related to LA CURACAO have harmed my financial standing, and I request immediate correction.Furthermore, according to 15 USC 1666(b), creditors are prohibited from marking credit card payments as late under certain *************** are my account details for reference: Account Number: **********I urge you to review my account promptly and correct these inaccuracies in compliance with federal law.Failure to resolve this matter quickly may result in legal action. I look forward to your immediate response and resolution.Sincerely,******** ******

      Business Response

      Date: 10/14/2024

      Mr. ******** complaint is based on a template that appears to be circulating on the internet and that reflects a profound misunderstanding of the applicable law. Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations. The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the market for credit.

    • Initial Complaint

      Date:09/17/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to urgently address the inaccuracies on my credit report due to the unauthorized disclosure of my personal information to credit bureaus. This has caused me significant financial and emotional distress.According to 15 USC 1681 Section 602, I am entitled to financial privacy, and I expect my personal information to be treated with confidentiality.Additionally, as per 15 USC 1681 Section 604(a)(2), no consumer reporting agency can share account details without my explicit permission, which I have not provided.The errors linked to CURACAO have negatively affected my financial situation, and I am requesting an immediate correction.Furthermore, 15 USC 1666(b) outlines that creditors cannot report credit card payments as late under certain conditions.For reference, my account details are: Account Number: **********I request a thorough review of my account and immediate correction of the discrepancies, in compliance with federal laws.Failure to resolve these issues promptly may result in legal action. I appreciate your attention and swift resolution.Sincerely,Jayseon ****** ****

      Business Response

      Date: 10/14/2024

      Mr. ****** complaint is based on a template that appears to be circulating on the internet and that reflects a profound misunderstanding of the applicable law. Curacao's provision of information to the credit bureaus complies with applicable law, including without limitation the Fair Credit Reporting Act, and customers expressly acknowledge when they apply for Curacao credit that derogatory information may be reported if they default on their obligations. The accurate reporting of information about customers' performance  (or non-performance) of their credit obligations plays a valuable role in the market for credit.

    • Initial Complaint

      Date:09/10/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with Curacao, i do not have a contract with Adir International LLC dba curacao, they did not provide me with the original contract as i requested.

      Business Response

      Date: 10/14/2024

      Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor. The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores. Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act. As such, it is exempt from the validation requirements of the Act. It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act.

    • Initial Complaint

      Date:09/09/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with LA CURACAO, I do not have a contract with LA CURACAO and I have been dealing with identify theft in the past because someone is using my information falsely. La Curacao has not provided me with original contract as I requested.

      Business Response

      Date: 10/14/2024

      Everyone who applies and is approved for Curacao credit receives a copy of the Curacao Credit Card Terms and Conditions, and that is the contract that governs our relationship as creditor and debtor. The Credit Card Terms and Conditions are also posted on our website, and are available upon request in any of our stores. Moreover, Curacao is an original creditor and not a debt collector within the meaning of the federal Fair Debt Collection Practices Act. As such, it is exempt from the validation requirements of the Act. It is also expressly exempted from the validation requirement by Californias ********* Fair Debt Collection Practices Act.

    • Initial Complaint

      Date:09/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company lied about pricing promotion. Once you are at the store you are told you need to buy a membership to get the price they have online. The cashier refused to sell the item as advertised. I called customer service, and a supervisor named *****. Transferred me back to the operator instead of assisting me.

    • Initial Complaint

      Date:09/04/2024

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      "I am writing to file a complaint against Curaao of ************************* regarding an unauthorized charge that has negatively impacted my credit score.On June 2, 2024, I returned a phone to Curaao of ************************* and expected the full refund to be processed. However, I later discovered that an unauthorized charge of $7.13 was posted to my account on June 25, 2024, without my knowledge or consent. This unauthorized charge has resulted in additional fees, including interest and credit shield charges, which have damaged my credit history.I have attempted to resolve this matter with Curaao of ************************* and was able to have the unauthorized charge removed. However, the store has refused to assist me in correcting the negative impact on my credit report.I am requesting that Curaao of ************************* take immediate steps to dispute the erroneous charge with the credit reporting agencies and provide me with any necessary documentation to support my claim."

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Aug 1 2024 I placed Order Number:1000453422 Aug 5th I arrived home late in the evening to find there was no package at my doorstep I searched around my home as well as checked with both neighbors on both sides. I also checked my Ring door bell and no one came to my door. My neighborhood is all built by the same builder and there's only four different colors to a 600 home community I attempted to check with other homes nearby that looks similar to the photo. I was unable to find anything immediately I contacted the courier and let them know and the following day I contacted Curacao that I had not received the delivery I was told I would receive a call within 48 hours and then I needed to submit three photos of my home I did this on the same day August 6th. Again in August 9th I received an email requesting three photos of the home I sent five just to ensure they had everything they needed August 11th I received another email asking me to resend the photos they were unable to open the pictures August 12th I recent the photos and confirmed that they were able to open them at that point the email back I received said I would receive a call within 2 to 3 days that was August 12th since that day I have emailed four times I have never received one response I have attempted to contact you but after waiting on hold the person picks up and hangs up I feel that I'm being avoided and curious to see if this may be some type of scam. I am forwarding over all the emails I have sent and communication

      Business Response

      Date: 12/26/2024

      Thank you for the opportunity to respond to Mr. ********** complaint. After reviewing our records, we can confirm that a picture was taken at the moment of delivery, which we have included in our response. This picture, both shows the package and a distinctive element of Mr. ********** home, which is what seems to be a small piece of gravel lodged in the bottom right corner of his screen door. This feature is clearly unintentional and would hardly appear by chance in two different houses in the exact same spot. We have included one of the pictures provided by Mr. ******** to us in which it can be appreciated that said feature appears in the exact same spot as in the picture taken as proof of delivery. Other elements like the carpet and the cushions on the bench are not permanent and could have been changed, as for example, the pictures found in ****** Maps for Mr. ********** house do not show the cushions from the picture he sent and the carpet seems to be different from any of the ones appearing in the picture he provided us and the one for the proof of delivery. We apologize if this information was not provided before, this feedback has been escalated to our management team to ensure that an improvement is made in the promptness with which updates are provided to our customers in these cases.

      Customer Answer

      Date: 01/03/2025

       
      Complaint: 22200972

      I am rejecting this response because, I have been calling and calling, regardless I never recieved this package. The package was not at my home when I arrived later that evening delivered wrong or stolen I do not know. 

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 2023 I was given a replacement computer and sold an additional warranty so I am up to now having paid almost ****** in warranties alone, due to covid the manufacturer warranty was not used the computer face was off and clerk snapped back on and swore the computer was new I used at home until it fell apart on me I called store they said bring in for exchange store refused and started new claim on warranty warranty company states the computer was broken when sold to me so store is responsible I have had brain surgery and have not or am not able to keep driving out to this store who has threatened to remove my 60 old in a ****** at times stating I am a threat I just need a new computer since I have paid this store 1100 plus credit fees then 749.00 second time and still am only receiving a ****** computer that falls apart with daily use

      Business Response

      Date: 10/18/2024

      Thank you for the opportunity to respond to Ms. *********** complaint. We are sorry to hear of the medical hardships Ms. ********* is currently going through and wish her a full and prompt recovery. We provided the device and its accessories to Ms. ********* in working condition in 2023, and she did not bring any issues with them to our attention in the following months. Records of Ms. *********** call with the warranty provider, ***, from January 2024, show that it was Ms. ********** and not ***, who claimed that the charger was damaged from the moment of purchase. Ms. ********* also claims that the computer was sold to her with the face off, but during a call with BWG on August 2024, she indicated that the top frame of the laptop snapped off after a technician visited her house (apparently for an unrelated issue) and tangled with the laptop's cord, making it fall off a table.

      Ms. ********* refers to the warranty she acquired as an imposition but our records indicate that the warranty was offered to her and she agreed to it. Furthermore, Ms. ********* is making use of the warranty; as already stated, she is in contact with *** and her claim was recently approved, with Ms. ********* receiving store credit.

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