Reviews

This profile includes reviews for TruConnect Communications, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TruConnect Communications, Inc. has 9 locations, listed below.

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  TruConnect Communications, Inc.

  1149 S Hill St #400 Los Angeles, CA 90015-2894

  
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  TruConnect Communications, Inc.

  1510 E Florence Ave Los Angeles, CA 90001-2536

  
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  TruConnect Communications, Inc.

  8401 Van Nuys Blvd Unit 80 Panorama City, CA 91402-3379

  
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  TruConnect Communications Inc

  1131 Broadway San Diego, CA 92101-5611

  
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  TruConnect Communications, Inc.

  2300 Chester Ave Bakersfield, CA 93301-4018

  

Review Details

• Review fromRahul C

  Date: 03/02/2024

  1 star
  Was coaxed to purchase Amazon FireHD tablet. We aren't quite satisfied with the product. When I called the customer service they bluntly say it's not returnable because it was bought at a discount price of $87. Called customer service many times but they outright reject it. BBB please help me resolve this issue as we are in hardship to keep an unsatisfied product.

• Review fromPatricia B

  Date: 02/29/2024

  1 star
  I have had truconnect for over 2 yrs now and I didn't have no problems with them till about a yr ago. I'm disabled and on a fix income so I went thru truconnect and was getting good service for over a yr and then one day I started not having any data on my phone. I only use the data to play one game ever once in a while but they told me that I had used up all my data and there is no way possible I could have used all my data. They kept on wanting me to buy more data all the time and I can't afford it. One month I had to buy $40 of data just so I could use my data on my phone and I can't afford that anymore. So now ever month I have had to call them and they told me I was to get my data on the 22nd of ever month. So the 22nd of this month I never received my data so I called them and now they have changed it and now there saying I won't get my data till the 3rd of the month and again they wanted me to buy more data but I don't think it is right to do there customers this way changing the dates of when they get there services without letting u know about it. So I am tired of being ask to buy more data when they aren't giving us our data we r suppose to get to start with. So I need someone to look into this and see if I can get this fixed so I can use my phone like I'm suppose to be able to do. Thanks.

• Review fromTodd N

  Date: 02/22/2024

  1 star
  they want pictures of your state issued I.D. and benefits card. front and back. THEN THEY TAKE A PICTURE OF YOUR FACE. last 4 digits of Social Security. THEN they deny your application. I WOULD BE VERY SKEPTICAL about giving any personal info to this SCAM operation!

• Review fromJoshua H

  Date: 02/22/2024

  1 star
  This is a company that preys on disabled seniors. Thanks to the predatory practices my mother who is on a fixed income is out hundreds of dollars and I am out hours of my life. They failed to advise my mother of the costs associated with the services they foisted on her and their so-called customer service we're either too incompetent to even understand what we were saying or more likely were purposefully making sure they inflicted the maximum damage as a retaliatory measure when we explained their services weren't desired. The fact that a company like this is allowed to benefit from government contracts is truly dismaying.

• Review fromJulie L

  Date: 02/09/2024

  2 stars
  what a hassle to even try to activate the sim card they send you...they say you have to call your original carrier to unlock the phone whatever that means...ill just stick to something else. and obviously all the workers are based out of ***** so who knows if theyd try to scam with the questions

• Review fromLisa T

  Date: 02/07/2024

  1 star
  I signed up for their service,The SIM card they sent me wouldn't work in it. So when I called in they told me I needed to buy a phone. When I got the phone it didn't have a SIM card and it had no area for me to put a SIM card in it and it didn't work. I initiated a refund. I paid to send the phone back.On the 27th I called in to find out when my refund was coming.I was told that I wasn't going to get a refund, and there was nothing I could do because the phone showed up broken. all I needed was the photographic proof that the phone showed up broken so I can make a claim with ***** Suddenly it was not broken. So they received the phone it. I called in on the 6th of February to find out when my refund was going to hit.a man named ****** who told me he would call me back the next day. He wouldn't tell me why & he wouldn't answer my questions.he refused to send me to the supervisor. On the 7th I spoke to ****** who I believe was told to lie to me and say that the phone was not there and that's why My refund wasn't started I had the tracking # suddenly ****** backtracked and said it was there. he transferred me to ********** the supervisor She threatened to hang up. She told me that refunds take 10 to 15 days not 7 to 10 days So I would be getting my refund soon. I thought that was odd since ****** told me the refund had not been initiated at all so I made ********** tell me that the refund was initiated on the 27th and that it takes 10 to 15 days. I believe that the refund has not been initiated at all and I can't understand why she and the rest of them except for ****** was extremely rude with me when I was trying to find out what was going on. I have been told also by every other agent that it takes 7 to 10 days not 10 to 15 So I firmly believe that they are giving me the runaround again and I'm going to have to call in in 5 days and find out where my refund is.

• Review fromDon B

  Date: 02/06/2024

  1 star
  This company is a scam #1 the salesman told me if I pay $12 I would get 1yr free Amazon prime phone was working,but no prime. Called customer service on 2 occasions to finally get email. As soon as I got it my phone didn't work anymore #2 I call customer service twice the first time I hung up after being on hold for 36min the second call I was on hold for 8min47sec the lady I talked to said I was cancelled for not completing some form. When I asked her where the form was, and why it wasn't filled out before you gave me the phone she said "I don't know it should be in you email. But it doesn't matter we cannot reactivate your account". After going back and forth with her for 15min I told her I wanted my $12 refunded to me, and she told me it was non refundable THAT IS THEFT. I want my money back. They are scamming people

• Review fromSharon T

  Date: 02/06/2024

  1 star
  They sent me another phone in mail today -returning it...I DIDN'T ORDER IT DON'T WANT THEIR SERVICE...a rip off for our government anyways

• Review frommandy a

  Date: 02/06/2024

  1 star
  fraud. the guy came to my door offering free service and phone. asked for my ebt card , then asked for a cold beverage. I got him a bottled water. I didn't think about it at the time but he still had my ebt card. I gave him the water , we finished up. he gave me the phone , lied about transferring my discount from my *** internet. then I got to use my card and $420 in cash aid was taken out. after multiple attempts before benefits were loaded. pressing charges.

• Review fromBillie B

  Date: 02/04/2024

  1 star
  I have got an email from this company and have NOT purchased or asked for anything from them. Says my purchase has been shipped. After reading comments I'm afraid to respond.