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Business Profile

Online Retailer

Thrive Market, Inc.

Reviews

Customer Review Ratings

2.14/5 stars

Average of 236 Customer Reviews

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Review Details

  • Review fromNP D

    Date: 09/05/2022

    5 stars
    Excellent product selection, mostly all organic. Reasonable prices. Effecient and friendly service, prompt delivery at the requested address, eco-friendly, safe packing practices implemented and a supporter of Humanitarian causes makes Thrive market probably one of the better online companies to order certain groceries, household and personal items from.
  • Review fromMarc P

    Date: 09/03/2022

    5 stars
    Makes my life easier. I dont need to go grocery shopping anymore. The high quality food selection is amazing and the fast shipping makes life easy.
  • Review fromPat C

    Date: 09/03/2022

    4 stars
    I love pretty much everything about Thrive - the products and selection are great. The missing star reflects the fact that the app and the user interface could be much friendlier, and I am speaking as a former database developer and administrator. I often find that items I want are out of stock, but that is also the case in our local markets- just a sign of the times. A recent difficulty I had with shipping arrangements was quickly solved by extremely helpful customer service. I will absolutely continue to purchase from and recommend Thrive Market.
  • Review fromJoy R

    Date: 09/03/2022

    2 stars

    Joy R

    Date: 09/03/2022

    I was really happy with their products and services. However there is a glitch with their autoship - shipping and charging me for things I deleted and did not order. It has happened 3 times, hundreds of dollars If they fix their autoship, app and website I would stay

    Thrive Market, Inc.

    Date: 09/13/2022

    Thank you for your feedback, Joy. We're sorry to hear you experienced technical issues using our Autoship feature. Our Member Services team would be happy to make this right and help investigate. They are available 24/7 via online chat on our website.
  • Review fromHolly A

    Date: 09/01/2022

    5 stars

    Holly A

    Date: 09/01/2022

    This is the best site to get organic, toxin free foods at a great price. I love the fast shipping and excellent customer service.

    Thrive Market, Inc.

    Date: 09/19/2023

    *****, your feedback is invaluable to us. We're delighted to hear that you're having a great experience with Thrive Market. Thank you for taking the time to share your thoughts!
  • Review fromMarjorie S

    Date: 09/01/2022

    5 stars
    Great products, value, service and delivery. I s@v3 so much anD appreciate being able to ge5 so many organic products at better prices.
  • Review fromSusan O

    Date: 08/31/2022

    5 stars
    A gift to someone who lives in an area with limited sources for healthy products. Great service, variety and value! I especially appreciate their house brand products... good value and as good as or better than similar brand name products.
  • Review fromArianna D

    Date: 08/30/2022

    5 stars
    Hands down the best grocery delivery service. I joined Thrive in 2015, and have never looked back. They have the brands I love, fast delivery, great prices, and they are always bringing in new and interesting products. On top of all that, their customer service is top notch. We love you, Thrive!
  • Review fromKaren W

    Date: 08/29/2022

    5 stars
    Deliveries from Thrive have been the key to my success for a healthier life! I didnt know anything about Keto when my doc said to start eating it. I searched on the internet for Keto food...out of all of the companies I tried, Thrive is the only one that I continue to purchase from. Their SMS msg bot lets me know about sales, new offerings, and recipes...plus their Customer Service folks are very friendly and responsive whenever I have a question.
  • Review fromColleen H

    Date: 08/25/2022

    5 stars
    100% the best on line company for all your healthy food needs. Such a variety of brands and great prices. Delivery is so fast and packed with such efficiency.

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