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Business Profile

Online Retailer

Thrive Market, Inc.
BBB accredited business seal
BBB Accredited BusinessA-Rated by BBB

Reviews

Customer Review Ratings

2.14

Average of 236 Customer Reviews

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Review Details

  • Sadie C

    Date: 07/06/2024

    Sadie C

    Date: 07/06/2024

    This business does not help you save any money on groceries. I had to cancel my membership through a chat online and requested 5 times to cancel my membership. When I want to cancel my membership - give me a button or listen the first time.

    Thrive Market, Inc.

    Date: 10/02/2024

    We appreciate your feedback and apologize for any difficulties you experienced while trying to cancel your account. You can cancel at any time by contacting our *************** team via 24/7 live chat. Your support means a lot to us! Thank you for choosing Thrive Market.

  • Nicole F

    Date: 06/28/2024

    Nicole F

    Date: 06/28/2024

    Once you are in their system you You can only get your name and credit card out by jumping through many hoops and then it is still there. It is very difficult to get any of your information taken out or erased from this company. I suggest never putting any information in this company!

    Thrive Market, Inc.

    Date: 07/01/2024

    We appreciate you taking the time to share your feedback with us. Your input is valuable, and we want you to know that we are listening and will use it to make necessary improvements. If you need assistance, please don't hesitate to reach out to us via our 24/7 chat service. We are here to help in any way we can. Thank you for choosing Thrive Market and allowing us to serve you.

  • Rachelle I

    Date: 06/24/2024

    Rachelle I

    Date: 06/24/2024

    Agree - this company does not make cancelling easy. I cancelled via their bot - and then the charge showed up on my credit card. I called to cancel, but since I didn't see it until my statement arrived - it was 1 day after their "30 days" policy.

    Thrive Market, Inc.

    Date: 06/25/2024

    We value your feedback and appreciate you taking the time to share your experience. We're sorry for any trouble you had while trying to cancel your account. While we hope you find value in your membership, you can cancel anytime by reaching out to our ****** Services team. Thank you for trying out Thrive Market!

  • bernice g

    Date: 06/21/2024

    bernice g

    Date: 06/21/2024

    I received an email that someone logged into my account and that I should change my password. I did not have an account but stupidly logged in and changed the password, Now I want to delete my email totally from Thrive but there is ABSOLUTELY NO way to do this or contact anyone, Ridiculous to have spent this much time on something that should be easy, That's when I realized that the initial email was probably just a phishing or marketing email from Thrive to obtain more members. Shame on you, AND DELETE MY EMAIL FROM YOUR LIST ASAP.

    Thrive Market, Inc.

    Date: 10/02/2024

    We value your feedback and apologize for any inconvenience you may have experienced with your account. We would love an opportunity to review this. Please feel free to contact our *************** team via 24/7 live chat. Thank you for choosing Thrive Market.

  • Hilary G

    Date: 06/11/2024

    Hilary G

    Date: 06/11/2024

    This company does not allow you to cancel your membership online unless you are a California resident. This is because it is against state law to not allow a reasonable and easy way to cancel the membership online. Get wrecked if you live anywhere else but CA. In order to cancel your membership online, which was very easy to sign up for online, mind you, you need to speak to an actual chat person. And they will do everything they can to make sure you do not leave. Just a matter of time before Congress passes the *** law and makes this illegal federally, and not just in the state of California. If Jai from thrive market chat ever sees this, you can personally get ******. Terrible business. Needs to be eliminated.

    Thrive Market, Inc.

    Date: 10/02/2024

    We value your feedback and apologize for any inconvenience you may have experienced while trying to cancel your account. You can cancel at any time by contacting our *************** team via 24/7 live chat. Thank you for choosing Thrive Market.

  • Alex B

    Date: 06/01/2024

    Alex B

    Date: 06/01/2024

    SCAM - I just found that I have been charged for three years for a "Membership". I had to create an account today just to try to contact them to dispute the paypal charge. I have received no goods or services from this company. Instead of issuing a refund, they are trying to give me a discount to use their service.

    Thrive Market, Inc.

    Date: 06/03/2024

    We're sorry to hear your membership renewal caught you off guard. Thrive Market is a membership-based marketplace. The fee gets you access to our discounted prices, exclusive sales, free gifts from top brands, & more! You can view your next scheduled renewal date any time from your Account page. If you have any other questions or concerns, please feel free to reach out via 24/7 online chat.

  • Lisbeth L

    Date: 05/19/2024

    Lisbeth L

    Date: 05/19/2024

    Charged ***** for a membership i did not subscribe to. I signed up for email alerts and "savings" in order for %off my order. This is a scam practiced by a lot of online businesses.

    Thrive Market, Inc.

    Date: 05/22/2024

    Hi there *******, thank you for taking the time to share your feedback. We apologize for any confusion caused by the membership fee. Our membership-based platform gets you access to an array of benefits, including discounted prices, exclusive sales, free gifts, and more! For any questions about your account, feel free to reach out via our 24/7 online chat.

  • Sharon O

    Date: 05/08/2024

    Sharon O

    Date: 05/08/2024

    I purchased some makeup that was expired, so they reimbursed me. A couple of months later I saw the product on their site and I assumed that they had got new stock so I ordered it again, but it was again expired. The first time was bad as it was makeup and they should check and not sell expired products, but the second time was totally inexcusable as they were fully aware for several months that it was expired, but they continued to sell it and leave it on their site. And yet, I just checked again a couple of weeks after returning the second order and they are still selling the expired product. It's really unethical and could cause someone health issues if they use expired makeup on their skin. Someone should enforce health standards at this company.

    Thrive Market, Inc.

    Date: 05/16/2024

    Hello ******, thank you for sharing your feedback. We are truly sorry to hear about your negative experience, as the health and safety of our members is our highest priority. At Thrive Market, we would never knowingly sell expired products. If you can provide any additional information about the brand name and product SKU, we will look into the matter immediately and make this right. Our 24/7 online chat support is always available to assist you. Your feedback is valuable to us, and we appreciate the opportunity to make things right.

  • Talia Q

    Date: 05/07/2024

    Talia Q

    Date: 05/07/2024

    I received an email from them saying "Thrive Market Account Alert: New Login", which I though was weird because I had never heard of this company before, and when I looked at the email content, it had my email address but the location log-in was from ****************************** seemed weird since I knew I never signed up for anything. I went to the thrive market website (not clicking the email but manually going to the site), and when I went to reset the password, thinking it shouldn't work since I didn't have a known account with them, I received the password change link. Apparently the account information was for a first name "Thrive" last name "Market" using my email address, with a membership as of 01/2024. I tried to chat with customer service to close my account (thankfully no payment information was in there), but was redirected to submit a form to the "Data Team" to request my information be removed from the account. I can't believe this system is in place for something I never signed up for. 0 stars (had to choose 1 star or else I couldn't post this) and still trying to get my information removed and account closed. This is so predatory.

    Thrive Market, Inc.

    Date: 05/08/2024

    Thank you for your feedback. We understand you had trouble with your account and a new login attempt and we sincerely apologize for any inconvenience. Our goal is to provide you with a great membership experience. We would love an opportunity to address your concern. Our ****** Services team is here to help via 24/7 online chat or email *****************************. Thanks for giving Thrive Market a try!

  • TREVOR C

    Date: 05/01/2024

    TREVOR C

    Date: 05/01/2024

    They are more interested in getting your information than they are at selling products. **************** is the worst.If you ask them anything all they do is respond with how to get membership

    Thrive Market, Inc.

    Date: 05/03/2024

    Thank you for your feedback. We are a marketplace that offers membership-based access to discounted prices, exclusive sales, free gifts, and other perks. If you are an annual member, you can try us out risk-free for 30 days, and cancel anytime for a full refund. We are sorry to hear that you had a negative experience with our member services team. Please do not hesitate to contact our 24/7 online chat support so we can look into this further. We appreciate you trying out Thrive Market!

Thrive Market, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

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