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Business Profile

Magazine Publishers

High Times

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Magazine Publishers.

Complaints

This profile includes complaints for High Times's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

High Times has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • High Times

      5514 Wilshire Blvd Los Angeles, CA 90036-3829

    • High Times

      119 W 24th St New York, NY 10011-1913

    • High Times

      250 W 57th St Ste 920 New York, NY 10107-0003

    Customer Complaints Summary

    • 243 total complaints in the last 3 years.
    • 23 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a 1 year subscription. I received the July and August one and nothing since then. After many attempts to contact them, I did receive an email saying that the September issue was delayed. But still not magazine. So now I'm missing 3 issues. I get no return calls, no more return emails. I've sent emails asking for a refund and get nothing. It's weird though almost every day I receive an email from them with an item for sale from their magazine. But no replies from any messages I've left or emails I've sent. Any help would be great. Thanks so much

    • Initial Complaint

      Date:11/19/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a full subscription of the magazine. I am not receiving the magazine nor does customer service answer when attempting via email, phone, or social media.Hightimes Bill:Invoice #***** Billed On Mar 10, 2022 Terms On-Receipt Due On Mar 10, 2022 New address: ************************* ******************************************************************************

    • Initial Complaint

      Date:11/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid for a year subscription to high times magazine, received one issue and not a single one after that I've tried to contact them multiple times to resolve the issue and no action has been taken to refund my money or send me the issues I paid for

    • Initial Complaint

      Date:11/08/2022

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I invested **** dollars with High Times over 2 years ago on a scam investment. They have done NOTHING since their pre-market sales. This was a total scam, cash grab by a couple of crooks that bought the naming to the company and didn't care about it or the people they hurt along the way. This is absolutely abhorrent. High Times doesn't deserve to be a company any longer. They're actual THIEFS.

    • Initial Complaint

      Date:11/08/2022

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered A subscription back in June started getting monthly issue so I Ordered my step dad a subscription. He never received his and we didn't get but 3 of ours. I would like a refund. I've emailed them numerous times through support on their website but they are unresponsive.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I invested in the ipo of over $700 and got nothing from it. The company has not filed for ipo and I feel I was taken advantage of. My money was stolen.

    • Initial Complaint

      Date:11/08/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a full 1 year subscription from high times, I received 1 issue in August will no follow-up issues after that. I have failed to make contact sense September and would like a refund for the subscription I paid for thats not being honored

    • Initial Complaint

      Date:10/24/2022

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Good morning,

      Two complaints actually. The first is the stock which they have never issued which I see you have several complaints already. The second is that I subscribed to the magazine and so far they have only delivered the first issue and not the other two. I tried to contact them via email and was told that the email address which they gave me when I canceled my subscription only 5 minutes ago was not valid.

      Bestt regards,

      ********

    • Initial Complaint

      Date:10/18/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the yearly subscription on June 29th and it said to expect the issue within 8-10 weeks.

      I've sent e-mails and the only reply is that it's coming soon and an issue is causing a delay.

      This the last message sent to me on Sept 28th " Hi ******,

      You will receive all 12 issues as paid for.
      Issues might be arriving in shorter time periods to catch up with the schedule after the issue causing the delay is resolved.
      The magazines will start arriving soon, thank you for your patience and understanding.
      Please let us know if you have any further questions or concerns.
      Have a great day!

      Best regards,
      Subscription Support
      "

      I would either like a refund or some type of compensation for waiting. I don't think it takes that long to print off a magazine.

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I invested 319.00 dollars in Hightimes Shares that were never delivered to me. I have no certificates or proof of ownership, nor will the company respond to any of my inquiries. They made false claims and promises; misleading investors in to believing the company would go public. I have requested a refund from the company, and they refuse to respond to me as well. They have stolen millions from investors like myself, and refuse to compensate myself, and their other victims with a refund of our stolen money.

    High Times is NOT a BBB Accredited Business.

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