Business Profile

Retail Florist

Teleflora

Complaints

This profile includes complaints for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

237 total complaints in the last 3 years.
71 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/31/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********** name is ***************************** and I am the owner of a small business located in Downtown ******, **. I am writing to you today to file a formal complaint against Teleflora, Inc.I have been with Teleflora for over two years and I was promised a lot of things if I contracted them. I felt that I was mislead and improperly trained. Two years ago I was promised a minimum amount of orders per month and a minimum amount of income through their services. Those promises have not been kept consistently.To make matters worse, this month l am being unfairly charged an amount upwards of $1,000 for orders that were supposedly and unsubstantially not fulfilled.I placed a call earlier today, Tuesday, July 30, 2024 to their customer service line asking for proof of these unfulfilled orders, for this charged to be dropped and for my account to be cancelled. Not only were they not able to provide such proof, the customer service representative was rude and disconnected the line.I called a second time and still nobody was able to provide the proof and did not honor my request for a supervisor or to cancel my account.I am saddened, disappointed and in disbelief of these business practices. To be charged this amount when I enlisted their services to make money, not pay them money and to not be provided the customer service and the services I was promised is beyond disappointing and discouraging, given that it was what I was promised by their sales representative.
Business Response
Date: 08/01/2024
Teleflora has worked with ***** **** Flowers extensively over the past two years and has fulfilled all the terms of any agreements.
Teleflora has answered all of the ***** **** Flowers staff complaints in a very timely and precise manner.
The ***** **** receives monthly Statements from Teleflora that detail all charges and credits, and we do not see where the ***** ****s claim to any further credits is merited.

Teleflora will be cancelling the account on 8/6/24 in accordance with ******************************* request, as there appears to be no other mutual resolution.
Customer Answer
Date: 08/05/2024

Complaint: 22068459

I am rejecting this response because:
it was not my intention to close the relationship with teleflora but rather to receive the proper training to avoid fees like the ones Im being charged with in the future. I have tried to discuss the matter with their customer service and have been hung up on. I do not wish for my account to be closed nor did I ask for that to be the resolution.

Sincerely,

*****************************
Business Response
Date: 08/06/2024
As stated last week in the BBB reply from Teleflora, Teleflora has cancelled Green **** Flowers today, 8/6.
This will be our last response to ***************************** over the BBB format.
If ***************************** requires any further explanation as to the cancellation of the account, he is more than welcome to contact Teleflora Customer Service.
Customer Answer
Date: 08/13/2024

Complaint: 22068459

I am rejecting this response because:
I believe they just canceled my account because Im gay and Latino with an accent. I would call to communicate with Teleflora and they were always rude to me and question me about my accent, refused to help me and I was hung up on on more than one occasion. I was told by phone that I was a very complicated person, and one day before Mothers Day this year a representative had come to my store and said that there were rumors that I was a problematic, dramatic gay guy. That sounds very homophobic to me and Im saddened by the actions taken by this company because I did a really good job with them and yet they still want me to pay the money for late cancellations. I spoke to someone and was told about training that I never took a class about the teleflora system and she was trying to help me set some additional training up and next thing I know theyve canceled my account. For over two years we had a working relationship where it was mutually beneficial and believe the least they can do is work with me to restore my account and work with me on these charges. I spoke to someone and said that they had spoken to the president of teleflora, ****, and that he had said my account would not be restored and that my credit would be ruined by sending me to collections.
I would like to have a response from teleflora where we can reach an agreement to restore my account and work together on a resolution when it comes to these charges.

Sincerely,

*****************************
Initial Complaint
Date:07/24/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 15, 2024, I placed an order ( *********) with Teleflora to send flowers to a funeral home out of state for my aunt's service. I ordered the premium arrangement. I traveled 6.5 hours to attend the service to find my bouquet to consist of 4 white roses and 3 filler maroon flower stalks. I have attached photos of what was ordered and what was provided. I reached out to the florist and Teleflora. Teleflora issued a 30% refund. I shared I do not feel this was acceptable. After a few email correspondences with customer service, I was asked to call "I am very sorry you are having difficulty with the order delivered. Please call us at *************." I emailed this is not a correctly formatted phone number. I am frustrated with the back and forth emails without resolution. *******************************
Business Response
Date: 08/02/2024
Hello ********, I apologize for the inconvenience and that we fell short this time. Please accept our apologies. A full refund has been issued back to the original payment method. Please allow 2-10 business days for this to reflect in your account. If you should need any further assistance, we can be reached at **************. Thank you, *****, Teleflora
Customer Answer
Date: 08/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:07/22/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered flowers for a funeral on 7/12/24. They were supposed to be delivered 7/15/24 to the funeral home. I received an email stating they were going to deliver them 7/16/24 to the church service instead. They email me today at 10:51 telling me my order has been cancelled. All I wanted was to show my respect for the family since I was unable to attend. I wouldn't be so upset if these were just occasional flowers.
Business Response
Date: 07/22/2024
Hello ******,
Thank you for contacting Teleflora. While we have many florists located in the **, ******, and many international countries,unfortunately, we do not have a florist in your area that could fulfill the delivery if our website states that there is no local florist to support your order. It will be our pleasure to help you place the order by calling us at ************ if you have an alternate delivery address in a different area. You should receive a complete refund in the amount of $91.98 back onto the original payment method that you used by August 8, 2024, or within 210 business days.

It has been my pleasure to assist you. If you have further questions or concerns, do not hesitate to reach back out to us here.

Kind regards,

**********************

Teleflora
Customer Answer
Date: 07/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:07/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 10, 2024, I placed an online order (# *********) with Teleflora for a standard size Garden of Wellness Bouquet (picture attached) to be delivered to a friend in the hospital on June 11, 2024. On June 11, 2024 at 11:37 am, I received an email stating, Your order ********** was hand-delivered on 06/11/2024 which was a lie according to a conversation with the recipient on June 12th. I called Teleflora customer service who offered to refund $18.41 of my purchase price and promised to deliver the order in the morning, June 13, 2024, a second lie. On June 13, 2024, a Teleflora representative called to tell me that they were unable to deliver my order on June 13th; would delivery on the following day be acceptable? The recipient was being transferred later that day so I told them it was not. Teleflora refused to deliver the flowers as promised until I stated that I would leave negative but accurate reviews on ******** and Google.The arrangement that was finally delivered (see attached picture) was nothing like the sunny get-well bouquet that I ordered - it was half the size of my order and made up of leftover flowers from the florist shop in a holiday vase with a tacky 3-inch mini balloon on a pick. I was shocked and embarrassed. I request that Teleflora refund my entire purchase price of $61.38 for not delivering on time, lying about deliver, refusing to rectify the situation until I promised to leave poor reviews online, and finally delivering a substandard arrangement that was not worth the money that I paid. Teleflora refuses to divulge the florists that they use; there is no incentive for Teleflora florists to deliver the beautiful arrangements that Teleflora advertises or to deliver orders in a timely manner. Customers order in good faith what they believe will be delivered, and Teleflora reports that orders are fulfilled whether it is true or not. Someone should investigate Teleflora for defrauding customers.
Business Response
Date: 07/11/2024
Hello ******,

Thank you for contacting Teleflora.

Im sorry that you were disappointed in the arrangement delivered to *****. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within 2-10 business days or by 7/24/2024.

Again, please accept our most sincere apologies. If you have any further questions or concerns, please dont hesitate to contact us.

Best Regards,
******************
Teleflora
Initial Complaint
Date:07/03/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered birthday flowers from Teleflora for my Mom. They were to be delivered on Friday July 5th at her work place (before 1pm as I paid extra for. &pre-tipped.) They were delivered 3 days early incorrectly..I was never notified of delivery at all..until I was alerted by my mom the recipient . They were left in the wrong area & sat. It was an embarrassing bouquet, roses half dead that all her co-workers saw!..Directions were not followed at all. I was offered a small credit that is unacceptable for such poor *******************
Business Response
Date: 07/03/2024
Hello ***!
We are truly sorry your floral gift was delivered early. Our aim is to offer exceptional service to all our customers, and we deeply regret not meeting your expectations with this order. For this inconvenience, we have issued a full refund back to your original form of payment. We are investigating this matter with our delivering florist to ensure this will not happen again in the future and we will have your original order delivered on 7/5/24 as you originally requested. Again, we are truly sorry for any inconvenience this has caused you. We value you as a customer and hope you will give us another chance to show our commitment to providing you the service you deserve. If there is anything else that we can assist you with, please reach out to us at **************.
Best Regards,
************
Teleflora.com
Customer Answer
Date: 07/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************
Initial Complaint
Date:07/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have several transactions that have been wrongfully taken from my account. For example: 02/01/24 I received an order $82.00 to be delivered to *****Ojai is out of my delivery area, and I sent them a cancellation. However on my April statement I was charged $164.00 for non-delivery. double the amount of the order that I cancelled. I don't have time to look at all my statements and when I noticed this charge I took the time to check them out and they have been doing this since "2020." When I called to have these charges reviewed they denied me reimbursement.Please tell me what I should do to get reimbursed and to stop them from doing this to the other flowers shops as well.
Business Response
Date: 07/03/2024
Teleflora received the above-referenced customer complaint and appreciates the opportunity to respond.
Upon reviewing the details of the complaint, the order *************************** refers to in her complaint, was not for ****.
We assume ****** was referring to : Non-Del Ixb500 ******** 2/1/24 ******, which matches everything EXCEPT Ojai.
However, in our florists best interest and giving her the full benefit of the doubt, we have issued a credit for the $164.
Our ******************************** has reviewed the florists other NON-Delivery complaints and have found those NON-Deliveries to be valid charges.
On 6/26/24 ******************************** was given the information in regard to cancelling Teleflora membership within the Rules and Regulations / Membership deadlines.
As of 7/3/24, no notification of termination has been received by Teleflora.
Customer Answer
Date: 07/15/2024

Complaint: 21928960

I am rejecting this response because: I have several other charges for "Non-delivery" "out of delivery area" on my statements that I should not be charged for.

Sincerely,

***************************
Business Response
Date: 07/25/2024
Teleflora reviewed ******************************* NON Delivery charges after her initial complaint.
Teleflora issued credit for one charge but considered the other charge valid.
*************************** is more than welcome to bring any additional discrepancies to the attention of Teleflora, but we need ****** to contact our *************************** with the order numbers for our review.
With all due respect, simply stating to the BBB that she has discrepancies with other orders does not give us the information we need to research the orders.
Finally, as of today, 7/25, we have not received any correspondence in line with our rules and regulations for account termination from *************************** and consider her account to be active and in good standing until notified.
Consider this the final response to the BBB, but we still welcome any correspondence from *************************** sent to our ***************************, with adequate documentation for our research.
Initial Complaint
Date:06/14/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the Teleflora's Heart Of Diamonds Bouquet. The total came out to $73.31. The flowers were promised to be delivered the same day I purchased (6/12/24). However, when I called the florist of where they were supposed to come from, they informed me that they never received my order. I then reached out to Teleflora and the rep said they did not have any information on my purchase. I then called the florist again asking for a refund because my flowers weren't going to be delivered on the day promised. She said she processed it but now it's up to you all. I never received my product and I want my refund back ASAP! I would greatly appreciate it!
Business Response
Date: 06/14/2024
Hello *************************, I do apologize but I am unable to locate an order for you with the information you provided. We are happy to help if you could reach out to us at ************ we would be happy to assist you. Thank you, *****, Teleflora
Customer Answer
Date: 07/04/2024

Complaint: 21851330

I am rejecting this response because:
Someone need to locate my order to refund my funds back asap or I will have to go legal with this matter.
Sincerely,

*************************
Business Response
Date: 07/15/2024
Hello *************************, I do apologize for the inconvenience. I am happy to help but I am unable to locate the order. Can you please provide me with the order number that was given when you placed the order with Teleflora either online or by phone. For faster assistance we can be reached at **************. Thank you, *****, Teleflora
Initial Complaint
Date:06/12/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a teleflora service provider, my store made ******* in order deliveries for them, and I was paid ****** be cause they took the remainder of my money for their fees. I was never told how much the fees were going to be, and when I asked for an exact amount. I was told well itll be on your bill.
Business Response
Date: 06/12/2024
Hello ***********************************,
I am terribly sorry you are having issues with your billing statement and that no one has gone over the charges with you in detail. Please call **************** at **************, option #2 and a representative will be more than happy to go over your billing statement in detail. When you call, please make sure you explain that you are a florist to ensure you are connected to the correct department that can assist you. They are open from Monday to Friday 8 am to 7 pm and Saturdays 8 am to 4 pm, Central time. My sincere apologies you haven't received the service you deserve. I will be forwarding your concerns to make sure this issue is taken care of.
Thank you,
**********************
Teleflora
Initial Complaint
Date:06/04/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My total order of sales $44,631.72 and I have received $21,410.36.. the fees change every month based on the total amount of orders and it should be a set rate. They are a middle man for florist and they shouldnt be able to collect so much money from small businesses just to use their system to receive and send orders!!
Business Response
Date: 06/04/2024
Hello *******************,
I am terribly sorry you are having issues with your billing statement and being paid what you are owed. Please call **************** at **************, option 2. Please make sure you let the representative know you are a florist and have an issue with being paid to make sure you are directed to the correct department. A representative will be more than happy to go over all the details of your account and get this figured out for you. They are open from Monday to Friday from 8 am to 7 pm and Saturdays from 8 am to 4 pm, Central time.
Best Regards,
**********************
Teleflora
Initial Complaint
Date:05/31/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did an online order for flowers for my sister funeral which was never delivered. On Monday May 27th which was suppose to be delivered on. I contacted teleflora and they told me they never received an order online that was taking place. But they took mine outta my checking account.
Business Response
Date: 05/31/2024
Hi *****, we apologize for not being able to provide this order with the excellent level of service that we want to provide. I'll be happy to give you a complete refund. Sadly, we were unable to find your order in our database. Kindly let us know your order number so we can help you. Regards, Teleflora and ******************

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