Reviews

This profile includes reviews for Teleflora's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Teleflora

  11444 W Olympic Blvd Fl 3 Los Angeles, CA 90064-1535

  
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  Teleflora Canada

  9 - 250 Shields Crt Markham, ON L3R 9W7

• 

  Teleflora

  3737 NW 34th Street Oklahoma City, OK 73112

Review Details

• Review fromJamie G

  Date: 02/13/2023

  1 star

  Jamie G

  Date: 02/13/2023

  Cancelled my order twice with no explanation because it was questionable. What they dont like my choice of funeral flowers? The second time I even placed it by phone. It was cancelled again. Customer service agents barely speak English and have no idea what to do to help you. Never again.

  Teleflora

  Date: 02/20/2023

  Hello ******, I do apologize for the issues you had with this order. I see that our system found something questionable and canceled it. This is truly unfortunate and again I am genuinely sorry for this happening. If you need anything further please give us a call at **************. Best regards, ********** Teleflora

• Review fromDana W

  Date: 01/06/2023

  1 star

  Dana W

  Date: 01/06/2023

  Do not order from this company. They are the absolute worst! They cannot even send an order confirmation with correct information on it. How am I to expect the order will be correct when the confirmation is not? I cannot confirm the order on the website because the box to put the order number in does not function. I cannot look up the order. I can call the least competent people on Earth, in another country, who will assure of things that they cannot confirm in writing. The super unprofessional solution of the girl on the phone is that I should just call Monday from the funeral when they s**** it up so they can see if they can get me a refund. IT'S A FUNERAL!!!!!! NOT A SHOPPING/SNOOPING EVENT!!!!!!! AND IT'S IMPORTANT THAT THEY BE THERE AND THAT THE NOTE AND THE PLANTS BE CORRECT!!!!!!

  Teleflora

  Date: 01/20/2023

  Hello Dana, I apologize for the issues with your recent order. I show the order was delivered on 1/9 at 8:35am. We show that the recipients name was corrected. Please let me know if we could be of further assistance.
  
  Best Regards,
  M*******
  Teleflora

• Review fromCatherine F

  Date: 01/04/2023

  1 star

  Catherine F

  Date: 01/04/2023

  I ordered 3 arrangements on line from Teleflora The arrangements were being made by the same person going to the same place, The way that online ordering process was each order had to be done individually and generated a delivery charge for each item. Since this was done during the Christmas holiday I had no idea who the florist was going to be in my area delivering. When the local Florist delivered they agreed with me that I should have been charged only one delivery charge but said they were not able to do anything because the order had been done through Teleflora and that I should contacted them to get a credit. I contacted Teleflora the day after Christmas. They said that there was nothing they could do because the order had already gone through. This is totally untrue because when I asked what would've happened if I was unsatisfied with the arrangements or if they were unable to deliver. They said they would credit me, so why can't they credit for charging me a triple delivery fee? Theyare refusing to even consider working out some type of a compensation and obviously aren't as concerned about customer satisfaction as they are profit.

  Teleflora

  Date: 01/14/2023

  Hello *********, I apologize for the issues with placing you recent orders. I have issued a refund back to your card in the amount of $45.98. Please allow 2-10 business days for your bank or credit card company to process this refund. Please let us know if we can be of further assistance.
  
  Best regards
  ********
  Teleflora

• Review fromEmily C

  Date: 01/04/2023

  1 star

  Emily C

  Date: 01/04/2023

  I was fraudulently charged by Teleflora. The total amount onscreen showed $64. When processed, the total amount was $70. This is an absolutely deplorable act by Teleflora. I never agreed to the amount charged. I am filing all kinds of complaints right now. This is illegal.

  Teleflora

  Date: 01/14/2023

  Hello Emily, I apologize for the issues with your recent order. I show that after your discount was applied the final charge on your order is $65.21. Please let us know if we can be of further assistance.
  
  Best Regards
  ********
  Teleflora

  Emily C

  Date: 01/18/2023

  Thank you! I appreciate this. I have never seen this kind of situation where one total was shown and then another was charged. I appreciate you addressing it and I would be willing to do business again with Teleflora.

• Review fromLiz M

  Date: 12/28/2022

  1 star

  Liz M

  Date: 12/28/2022

  Ordered a large poinsettia for my sister (based on picture). The order was left at the door (no door bell was rung, people were home) in freezing weather and when it was found was DEAD plus it was not what I ordered. Instead of one large poinsettia it was two small ones in a basket. Called **************** and was told they would contact the florist and have another plant delivered the next day. THAT DELIVERY NEVER HAPPENED. Called **************** again and she offered no help to resolve the problem nor did she say anything about a note from the previous call the day before. We canceled the order and ask for a refund. What was to be a SURPRISE turned out to be a TOTAL EMBARRASSING DISASTER. I will never order from Teleflora again and will inform family and friends about the service and product I received.

  Teleflora

  Date: 01/17/2023

  Hello Liz,
  
  I am truly sorry for the issues you had with your order. If you would like for us to send a complimentary plant/arrangement to your recipient please contact us at XXX XXX XXXX. Again, I do apologize.
  
  Best regards,
  
  Sue T. Teleflora

• Review fromMary L

  Date: 12/23/2022

  1 star

  Mary L

  Date: 12/23/2022

  1 Star is too high a rating. The flowers delivered were not what I ordered. They were left on the doorstep (no doorbell was rung) in the freezing weather and consequently died upon being brought into the home. Teleflora offered a 30% discount on the order, no replacement, and my sister got dead flowers for her birthday. HORRIBLE product, service, and non-resolution! I'll never order from them again.

  Teleflora

  Date: 12/23/2022

  Hello Mary, I apologize for the issues with your order. I have issued a full refund back to the credit card on file. Please allow 2-10 business days for your bank to process the refund. Please let us know if we can be of further assistance.
  
  Best regards,
  Marcie S
  Teleflora

• Review fromCourtney C

  Date: 12/21/2022

  1 star

  Courtney C

  Date: 12/21/2022

  Fake business and reviews. They specifically give you a calendar of availability and charge you accordingly. THEN they see if there are any local florists available to fill the order. If not, they call you AFTER your order was supposed to be delivered and say "sorry, we couldn't fulfill it." Then when you ask where you can leave a review, they give you an email address. They prompt reviews on the website right after you place your order - before they have a chance to mess it up and show you that they're just a B.S. agency that makes promises it can't fulfill as a business model. If you're ordering these for a scheduled event, like a funeral - you're screwed. There's zero accountability.

  Teleflora

  Date: 12/22/2022

  Hello Courtney, I apologize that your order was not delivered as planned. It appears the local shops in the recipients area are booked through Monday. We apologize for the inconvenience this has caused. The order has been canceled and a full refund issued back to your card. Please allow 2-10 business days for this to post.
  
  Best Regards,
  Marcie S
  Teleflora

• Review fromBarbara D

  Date: 12/21/2022

  1 star

  Barbara D

  Date: 12/21/2022

  I placed an order for same day delivery (paid xtra). It wasn't delivered. I called next day , they had wrong address . I never got an email, so they delivered it a day late . I had the recipient send me a picture of the arrangement it looked nothing like what I had ordered. I was embarrassed of it, and very disappointed. The money you pay for it and to have it look like they went in their yard and pulled weeds. I will not recommend that company to anyone.

  Teleflora

  Date: 12/22/2022

  Hello Barbara,
  I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a refund in the amount of $38.23 issued back to your original form of payment within 2-10 business days. I have also sent you a 50% discount code by email for your next purchase. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us.
  Best Regards,
  Marcie S

• Review fromNancy D

  Date: 12/19/2022

  1 star

  Nancy D

  Date: 12/19/2022

  I ordered a Christmas display for my mother and father-in-law, what they received was nothing at all what I ordered. I contacted the company and let them know that I was very disappointed. I asked them for a refund or to send them what I originally ordered. The total bill for shipping and handling was $80.08 they refunded me $24.02.

  Teleflora

  Date: 12/22/2022

  Hello Nancy,
  I apologize that you were disappointed in the substitution, I understand why you are upset. Our goal is to provide excellent service and we apologize that we fell short on this order. You should see a full refund issued back to your original form of payment within 2-10 business days. Again, please accept our most sincere apologies. If you have any further questions or concerns, please don't hesitate to contact us.
  Best Regards,
  Marcie S
  Teleflora

• Review fromMichael R

  Date: 12/18/2022

  1 star

  Michael R

  Date: 12/18/2022

  I ordered flowers for someone's birthday / Veterans Day. I got an email said it was delivered , never got them! I call that day for them to tell me they were not deliverable to that address . I live at that same address, they told me to confirm and I did . They said they will give a 30% discount. Wow cool. But still never received the flowers, I asked for the company they said they can't disclose that I formation but when I bought the flowers it gave it to me then.... I called 3 more times and still never got the flowers or an email about the complaint, at this point I want my money back and I will never order from them again! Waste of money. Horrible ****************. They have no problem taking the money fast but they don't want to give it back even without getting the arrangement.

  Teleflora

  Date: 12/21/2022

  Hello Michael, We do apologize that your order was not delivered. The order has been canceled and a full refund has been issued back to you. Please allow 2-10 business day for that payment to be issued. If you have any questions please fill free to call us at X-XXX-XXX-XXXX.
  
  **********************
  Teleflora