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Business Profile

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Dr. Squatch, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a one time purchase of this product to try. Due to medical issues I could not continue to use their product. I didnt order any further. This company continued to charge my bank account 7 times for $56.68 over the past year. I did. Not sign up for a subscription! They claim it was an email typo but they sure got my PayPal information correct. I contacted the company to be reimbursed and they continue to try to resolve by sending products I do not want. I would merely like the money they took without my consent!

  • Initial Complaint

    Date:04/12/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a large order of over $100 with Dr. Squatch on 04/02/23 for multiple products. They charged my payment card immediately and I received multiple emails, most of them dedicated to signing up for their membership (which would charge you monthly) and a nice email with an order number and summary of my order.Within days, I received an email from them "Sorry we're running late!" and included in the email is a link for a "free" bar of soap and membership sign-up link - LOL!!! They actually think I am going to drop another dime with them when they have yet to fulfill my original order?!?!Their order email clearly states "If you have any questions, please reply to this email and the ******************** Care Squad will be able to help!". So I responded, concerned that it has now been over 10 days since they took my money and I have yet to receive a shipping confirmation. Upon sending the email, I received a slick auto response - "Dr ******************** here... Just wanted you to know we received your message - We will respond to you as soon as possible - typically within 24 to 48 hours..." DO NOT ORDER FROM THEM OR ENGAGE WITH THEM, the only thing you will receive are auto response after auto response, oh and requests to have your credit card charged monthly by them to receive ABSOLUTELY NOTHING.

  • Initial Complaint

    Date:03/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a order #******** and wen I got the package on the 02/18/23 I open the package to come and find out that the package that I got it a totally different package not even worth the $200 I spent I went ahead and reach out to dr.squatch to resolve this issue I really wanted my product I was disappointed they told me to wait a couple of they while they find a solution to my problem but its been 10 days already and every time I reach out for the answer they say they still waiting I honestly feel like this company likes to plays with peoples money and products really not professional wont be ordering anymore products from them from now on

  • Initial Complaint

    Date:02/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed my order 24 days ago. I've gotten 2 **** days weather delay emails. I spent $158 to get my products ahead of time so I don't run out. I've now gone a week without a good shower because my package still hasn't come in. The policy States if you're not 100% satisfied the doc will cover your charge. I'm 100% unsatisfied and I've requested a full refund for the last 4 weeks. They refuse to follow policy they are ignoring me under customer service page. They keep telling me no they won't follow their policies that I'm not getting a refund. I'm a reoccurring regular customer. I'm owed a refund as stated in the policy I'm not 100% satisfied. I have to keep making fake accounts to message them, but as soon as I showed the supervisor the policy he said no not happening and stopped answering me. They're refusing to give me my money back for the long wait. I want a full refund please help me against these guys. They have horrible customer service. They've been ignoring my messages for days now please help me

  • Initial Complaint

    Date:02/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for products in January 27. I then placed another order a week later. That 2nd order was shipped and said it was delivered but never came in on 2/11/23. The order from the 27th still has not been shipped and I keep getting emails that it was delivered. The customer service team keeps quoting the wrong order, and I never received either order. At this point, Id just like a refund for both and keep getting the run around. When I try to file a dispute in their site, the button doesnt work, but their resolved button works.

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase and paid for the items on 1/27. As of 2/8 they have not shipped and there is no response to email inquiries other than sorry it's late and we can't tell you when it will ship. They have the same product available on their Amazon store for delivery today but for nearly twice the cost. This has SCAM written all over it.

  • Initial Complaint

    Date:01/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a holiday bundle totalling $54.16 on the 28th of december of 2022. I have not recieved any form of confirmation of my order and it has been over a month when i was promised 5-7 Business day delivery. I tried contacting their costomer service about 5 days ago and they still have not gotten back to me. I also attempted to check the account i created on their website that i placed the order from but i was given an error measage claiming they couldnt access that account. 0 contact and no delivery just feels like a scam or terrible buisness functionality. I would just like my money back.

  • Initial Complaint

    Date:12/31/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order #******* on Cyber Monday, 28 Nov 22. Dr Squatch sent out an incomplete order, and generated a new order number #******** on 11 DEC 22. Failing to be able to deliver this order before Christmas, I requested the entire order be cancelled. Dr Squatch had me fill out a satisfaction guarantee form. Ignoring all my requests to cancel the order, they shipped the remaining items well after Christmas Day. I refused to accept this shipments, as the company says they don't accept returns, and these were ordered for Christmas presents to use with order #********, an order placed on Black Friday. The company first response was this was simply a shipment error that would being resolved. This was followed by a secondary response that they didn't have the product due to holiday demand and being a small business. Quite frankly this company is full of lies, they falsely present a satisfaction guarantee, and pursue greed, having failed to issue any refund despite refusing to accept shipment, when they accepted an ordered with an intent to delay shipment until after the holidays through deception. Because of these practices I will NOT be using any Dr. Squatch products or handing them out as gifts or stocking stuffers. This company has deliberately lied in its intention and handling of my order, refused to accept any returns of unopended products despite these orders needing to work togethers, and needing to arrive before Christmas, and ordered, and marketed in such a way that they would be delivered before such date. The company simply ignore customer messages, and has done nothing to issue the appropriate refund in this matter. Despite the customer declaration to not send incomplete orders, and when they did refusing shipment of the order, and offering return of incomplete orders. Bottomline the company knew it didn't have the products it was selling for Christmas, and choose to lie to customers. I don't want any of their products, now.

    Business Response

    Date: 01/19/2023

    Consumer Response /* (2000, 9, 2023/01/18) */
    This complaint is resolved. The company issued a partial refund after the issues were returned to sender. Their lack of any return policy whichever deceptively and deliberately trying to mislead the customer does not go unnoticed. In this case they sold items that they had no stock, on a cyber Monday sale, that arrived much after the Christmas holiday. While indicating that this was a simple shipping error that was being resolved. Trust and honesty is the foundation of business, and Dr. Squatch not only fell short, but it took BBB compliant intervention to get them to do the right things and return monies back to the patron. But in the end the matter is resolved and you can close this case.

  • Initial Complaint

    Date:12/30/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order ******** that was supposed to have free priority shipping for Christmas. After I submitted the order, I noticed the priority shipping did not apply to the order so I emailed customer service. I was informed that they would cancel the order and have me place a new order with priority shipping and they would then refund the priority shipping after I placed the order and I would have my order by Christmas. Ordered ******** for $102 and was then refunded my shipping and told I would have my order by Christmas. Today is December 30. I still do not have my order and no longer need it since it was a Christmas gift. I have tried to contact customer service multiple times, and have been given a different answer every single time, this is actually the worst customer service I have ever experienced from a company. I am a long time Dr. squatch buyer paperwork Dash my husband and sons love the product, but I will no longer be purchasing from Dr. Squatch because of the horrible customer service, and inability to get any help with an order that was not received.

  • Initial Complaint

    Date:12/27/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried to cancel my subscription for two months . They have disabled it where I cannot cancel it. I have also emailed saying they do NOT have permission to charge me, but still did. I need my money refunded please, I do not want this product i was charged for without permission.

Dr. Squatch, Inc. is NOT a BBB Accredited Business.

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