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Business Profile

Soap

Dr. Squatch, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 28 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have made several attempts to cancel auto ships with dr ********************** through email and live chat that no one responds to. They have not taken any action to cancel my subscription and there is no working phone number to contact them in person. Their help tutorial is irrelevant as the cancel button is not there, only an orange tab that says keep my subscription. I attached a picture of that. The word to the left of that button are not clickable. I tried using both their app and website to cancel with no results. I simply want my subscription cancelled and not be charged for product I do not want to receive.

  • Initial Complaint

    Date:03/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There was an abrasive foreign material, seen, in the soap, causing facial and body lacerations. Did not realize this issue, until, the shower finished. There was no real issue except some deep scratches. I have been a customer, for years , and love the product. The soap had a sliver of a shiny, material, that I could not retain, due to it being lost in the shower. I have the box the soap came from as it was the first time the bar was used. I received, the soap as holiday gifts so I did not purchase it. Have been using this product and never had an issue. I will continue using this product, as it has been a staple in my shower routine, forever. I just want to report, this incident , to prevent another issue. I have 12 bars left, and will be cautious in use. If needed I can return the items , but will like replacements for them .

  • Initial Complaint

    Date:01/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am upset how the company runs their business, I didn't realize I still have a subscription on the account which I thought was canceled back in 2022. apparently a new order was submitted on 1/1/2024 and I went on the website to request a cancellation of the order and cancel my subscription. I tried on numerous occasions cancelling my subscription on the website however the option was not available to select. the site does not allow me to cancel the subrciption and there are no phone support to call and get this updated. I want my full refund, they can pay to have their product returned and remove my account from their website!

  • Initial Complaint

    Date:01/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Sat, Dec 23, 2023, at 04:48 PM, *********************** <*******************> wrote:So to recap, I have *********************************************** the middle of the night and am unable to return it even if the box is unopened?On Sat, Dec 23, 2023, at 04:34 PM, Support at Dr. Squatch <**********************************> wrote:Hi ***,Thank you for your response! I understand you would like to start a return for your order.Please note that due to the nature of the Doc's products, we currently do not accept returns. We appreciate your understanding in this matter.Feel free to contact us if you have additional questions, I'd be happy to help you.Have a wonderful day!On Sat, Dec 23, 2023, at 04:27 PM, *********************** <*******************> wrote:Please start the return process for said order Thanks,*** On Sat, Dec 23, 2023, at 03:45 PM, Support at Dr. Squatch <**********************************> wrote:Hi ***,I hope this message finds you in good spirits! I wanted to follow up on our previous chat about your order cancelation request.Just a quick note, our system requires cancellation requests to be made within a 30-minute window after an order is placed. Once this time frame elapses, orders are typically processed swiftly to ensure prompt delivery. Unfortunately, your order had already moved into processing before we received your cancellation inquiry, and it is now being prepared for shipping.We understand your frustration, and we wish we could accommodate your request. You should receive an email from the Doc with tracking information once your order goes out, and we hope you'll find the items to your satisfaction upon arrival.If you have any further questions or need assistance, please feel free to contact us.Have a Squatch-tastic day!(...)

  • Initial Complaint

    Date:12/14/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 3 an order was placed for me WITHOUT my knowledge (#********). Dr ******************** forced my account under a subscription that I NEVER ordered, that I never signed, nor did I ever pick a single one of the soaps sent to me under this subscription that I never made. I proceeded to tell Dr ******************** about their mistake and offered to return the soaps for a FULL refund. This was their response to my request for a refund: "Thanks for replying back! Due to the nature of the Doc's products, we currently do not accept returns. But have no fear, the Doc is here! All of our customers are covered by our Sudisfaction Guarantee."So, I filled out the Sudisfaction Guarantee form noting I was not satisfied with the product since I was charged for it without my knowledge or permission and have yet to hear back. Moreover, support has not response to me anymore and it has been a few days. This is their website DESCRIPTION of their Sudisfaction Guarantee: "We understand that everyone is different we're happy to help you find a replacement scent that you absolutely love. If we're not a great match, no hard feelings! We'll refund your order!If you aren't 100% satisfied with your Dr. Squatch products, please contact us within 30 days of your order delivery date!"So they are absolutely LYING when they say they will refund you for an order you are not satisfied with!I have been buying Dr ******************** products for over 2 years, and spend about $250-300 a year. I am ************************************************************ the span of 50 years, I would have spent $12,500-$15,000 on their products but will not be buying anymore Dr ******************** products because their refusal to refund me a $38.52 order that I NEVER MADE. Congrats, Dr ********************. You guys absolute showed me. You lost a customer that would've spent thousands of dollars over his lifetime all because you wouldn't refund him for a $38.52 mistake.

  • Initial Complaint

    Date:11/30/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Shady scammers reported. Did everything in there power to take away my applied discounts and cancel my christmas order. Wasted over an hour of my time. Don't buy

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My issue is the extremely deceptive marketing. This brand touts its natural, handmade in ******* image all over tiktok, fb, ******** discord and TV. This is not true. The soap is mass produced in ***** and shipped to a huge warehouse in *******, **, or, dropshipped directly from ***** to customers. The business has responded to customers inquiring the whereabouts of their factory, where thousands of soaps would have to be made an hour to supply every Amazon warehouse, kroger, ******* and target in the ***. Their answer is a warehouse that does not manufacture anything. Dr ********************** had produced a video showing their factory, but its the manufacturer in *****. For this size operation to exist, it would need hundreds of soap makers/manufacturers, which there are NONE, not one job listing, not one complaint. Even an NDA lasts 2 years, the business has been around since 2013. Not a single photo or a TikTok or employer complaint/compliment. This is a better fantasy world than Santa & the elves and people are buying it! The product is also terrible, ruining people on natural soap and hurting actual small businesses and real soapmakers. The *** did an interview admitting hes not a soapmaker and simply bought and marketed products in an effort to have a shorter work week. Thats all fine, but dont lie to your customers about where the product is made. These guys actively take down any bad reviews on their site, unlike transparent brands that use apps like judge.me. They also pay off influencer and YouTubers that give likewarm or bad reviews with free products and bribes to be a ********************** spokesman. How ****** sponsors this dirty crew is beyond me. They should invest in a real brand that works with young people and has a clean history and great product. Dr ******************** is no Dr- the Dr stands for DROP shippers! Buyer beware of this flimsy poor quality 5 day lasting, rash inducing soap! Stop stealing business from Moms and small businesses! Their linkedin is all marketing reps!

  • Initial Complaint

    Date:09/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Recieved a text message promotion from Dr.Squatch, buy 6 briccs get 2 free . Ordered 6 briccs , shampoo , and deodorant. Was told my order didn't qualify because it wasn't a bundle. The text said nothing about a bundle and I went to their website straight from the text to order .

  • Initial Complaint

    Date:07/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company regularly sends emails with discount codes and sales, THEN DOES NOT HONOR THEM. Im not sure how this is legal or allowed but they do this alot. Most recently they sent a 25$ off code if you spend a certain amount and the code just gives you an error message. Im pretty sure this is false advertising. This company has alot of other problems as well. They overcharge and frequently have shipping problems and dont ever do anything to make it up to the customers. They shamelessly try to make you subscribe and make it even more difficult to cancel.

  • Initial Complaint

    Date:07/17/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company gave me the incorrect product which caused a allergic reaction and when I requested a refund within their time frame they refused to give me my refund I offered to send back products and they did not allow me to do so and stated I would not be receiving my refund due to me being in violation of your Purchaser Agreement which is extremely vague and does not include any specific criteria and or numbers. This company does not adhere to its own policies and waste their loyal customers time. It is completely unacceptable.

Dr. Squatch, Inc. is NOT a BBB Accredited Business.

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