We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to work with WIX.com to handle my website. But 2 years ago I ATTEMPTED to cancel my account. There was no address for the company, there was no phone number to call.I "clicked" on CANCEL. They never sent me anything. A few weeks ago they charged me AGAIN $324 even though I cancelled my account more than 2 years ago. The money was TAKEN out of my bank account yesterday. I was told by the bank fraud ***** that this will be an AUTO payment and ill be taken from my bank account EVERY YEAR. I have nothing to do with this company since 2 years ago. This is a CRIME. Even though I cancelled my account 2 years ago, he JUST TOOK THE MONEY from my bank account. I was told by my bank that this is being treated as A DISPUTE. But *** has my money. It was taken yesterday.

  • Initial Complaint

    Date:04/30/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had a web designer design a website for our organization and were told that he needs WIX.COM service to do that. We paid $270 3 years ago, thinking it is a one time charge. Last week (April 21, 2025) *** charged us $756 without our permission stating this is a recurrent charge every 3 years! I tried calling the phone number specified on their website - it only has a pre-recorded message that all disputes should be via wix.com/contact. This link also has no live person but an AI agent that doesn't provide any kind of help! The company is apparently based in ****** and any attempts to resolve any issues with this company lead to nowhere. I called my bank to start a dispute regarding the renewal charge but they said if they can't get hold of merchant, there is not much they can do except canceling my credit card so the merchant doesn't do any other future charges.This is not how a reliable company operates in ** - If anyone thinks about web site design, please do your research and avoid questionable companies like WIX.COM because you won't be able to get any help if you hit a problem!

    Customer Answer

    Date: 04/30/2025

    ****** Jaffarove 

  • Initial Complaint

    Date:04/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint regarding Wix.com, Inc. for repeated, unreasonable delays in releasing funds from my Wix Payments account, despite full compliance with all requested verification steps.On April 16, 2025, Wix notified me that my account had been temporarily suspended pending a verification review. I promptly submitted all requested documentation, including my government-issued ID, LLC formation documents, proof of services rendered, business description, and paid client invoices well within their stated 3-day deadline.Despite acknowledging receipt of my documentation and labeling my case a "priority," Wix has since:Failed to reactivate my account Continued to hold my earned business funds without justification Repeatedly moved the goalposts by requesting additional, unnecessary information (such as social media links, client reviews, and advertising strategies none of which were originally requested)Delayed communication without offering meaningful solutions Neglected to provide any clear timeline for resolution I believe Wix is intentionally withholding funds and obstructing access to my account under the pretense of prolonged "compliance verification," which I view as unethical and potentially fraudulent business behavior.Desired Resolution:Immediate release of all funds owed to me Full refund of any fees charged to my account during this period Assistance transferring my domain away from Wix without penalty Immediate cancellation of any active Wix subscriptions tied to my account I respectfully request urgent intervention to resolve this matter. Thank you for your time and attention.

  • Initial Complaint

    Date:04/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Title:Wix.com Suspended My Account and Withheld My Payout Without Justification Complaint Description:Wix.com suspended my account on the very same day I was supposed to receive my payout. I had done nothing wrong, and there was no prior warning, explanation, or communication regarding any issue with my account. My account is now inaccessibleI can't log in, view my dashboard, or take any action.I earned funds legitimately through their platform, and I am simply requesting that my pending payouts be sent to me. I no longer wish to use their servicesI only want the money that is rightfully ******* Wix account username/email is: ********************** I have tried to contact their support, but I have received no clear response or resolution. This is unacceptable and feels like an unjust seizure of funds. I request BBB assistance to help resolve this and to have my payouts sent immediately.

  • Initial Complaint

    Date:04/23/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am the owner of a courier business that has been a loyal customer of ********************** for over four years. We have consistently utilized ***'s platform and services, specifically their Pay Links feature, which we rely on to securely collect payments from drivers for background checks. Up until recently, *** has processed and paid out funds without issue.However, on December 30, Wix made a unilateral decision to refund a payment totaling $439.92 without any prior authorization or communication with my company. This action was taken without cause and directly impacted my business operations , resulting in a financial loss and damage to our relationship with contracted drivers.On April 22, I contacted *** support and spoke with a representative named ****, who confirmed that the funds could not be recoveredeven though all documentation requested by *** to resolve the matter was submitted in full. Despite our compliance, no resolution or reasonable explanation has been provided.We are formally requesting an immediate remedy to this situation. Wix's actions were not only unauthorized but also lacked transparency and due process, causing avoidable harm to our small business. We trusted *** as a service provider, and we expect them to take accountability for this incident by restoring the funds or providing an equitable resolution

  • Initial Complaint

    Date:04/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I canceled the Wix Premium Subscription plan for the website "**************" back in November 2024, as you can clearly see in the documentation I provided. However, *** has continued to charge my card month after month since then, and regardless of all attempts, I have been unable to get in touch with anyone in the company to get this issue resolved. The contact information shown on their website is basically a digital wall that only gives users the runaround, so that you are never able to talk to a person or get them to stop billing you and continually charging your card month-to-month for a website that you canceled 6 months ago! Users are only able to talk to the virtual chat assistant, and even at that, users are unable to upload documents to the chat to authenticate any of their claims.

  • Initial Complaint

    Date:04/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I use *** to build my company website. *** offers an *** called "Get Donations". I downloaded the *** and it told me to upgrade to a premium and paid plan for full features, including 24/7 *** support. There is no support for this *** and I believe that is very misleading. Additionally, *** has told me they can't help me with the *** and I need to contact the *** developer which is Big Spark ***s. I was also provided an email for reaching the company, ************************ but no one responds to any of my emails for support.

  • Initial Complaint

    Date:04/09/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to purchase a website through Wix.com. I decided it was not the right website hosting for me. I canceled within the same day. I was promised that my money would be refunded. One charge is ***** and that charge as cleared my checking account and the other amount ***** is still pending, I have an email stating that the ***** payment should not go through. The reason that I decided not to go with this web hosting, I could not figure out what to do any thing. I used this web hosting years ago and it was a lot easier to use, however it was not easier to use. All I want is my money back for *****. I took this person's word stating that I would not be charged and I was charged.

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an e-commerce package from them in January was allowed to process a few transactions and now they have stopped payment processing. I have submitted all my NYS documents and paperwork requested and they still say I can't use the payment processing so than the site is not needed. If what I paid for is not available to me than i should be refunded.

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Wix three times now over a fraudulent charge on my credit card. They will not help determine what the charge was for or help cancel the charge.

Wix.com, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.