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Business Profile

Web Design

Wix.com, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 82 total complaints in the last 3 years.
  • 82 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have contacted Wix three times now over a fraudulent charge on my credit card. They will not help determine what the charge was for or help cancel the charge.

  • Initial Complaint

    Date:04/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was billed $324 on March 1, 2025 for subscription renewal for website hosting on Wix.com. When I saw the charge on my credit card I went to wix.com to find a less expensive plan. I "upgraded" to a new plan cheaper plan but was billed an additional $21 dollars not the reduced amount I expected. I spoke with an agent on March 14th to request cancellation of my website hosting and refund. I'm attaching screen shots from that conversation and from my live chat today where Wix did finally cancel my website (****************), but refused to refund my $324. You will see screenshots from *****, the Wix representative, requesting a full refund on my behalf. They only refunded the extra 21 dollars for the upgrade. The $324 fee is for web hosting from March 15, 2025 through March 15, 2026. As of today's date April 7, 2025 they are not providing me any services. They make it very difficult to reach a live customer service representative. Today I was told I can cancel but not be refunded. I filed a chargeback refund claim with my credit card company, *****, for the refund, as well.

  • Initial Complaint

    Date:04/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have reached out to Wix and have spoken to several people about this problem. I was told that I would receive my refund in 16 days and then once I got off the chat I received an email saying that it will be possibly approved and could take up to 20 days. When I contacted *** today about the refund I was told that it would take 12 days from March 24th and that it could be longer due to a charge back from my bank because I didn't have the funds to cover the charge. Then I was told that the 20 days doesn't start until after the 12 days that I have to wait for the refund to be approved. I have been charged multiple overdraft fees because of this problem and was not able to pay my rent on time because of all of this. I saw the money come back into my checking account a few days after the first time I called Wix and then got charged again. I was able to get my bank to stop any future charges from Wix but then the negative balance just fell into my ****** account. Being told different time frames by multiple different Mix employees is leaving me feeling like I'm just being told random numbers to get me off the chat.

  • Initial Complaint

    Date:04/01/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint Against Wix Unauthorized ************* of Transparency in Billing Dispute I am filing a formal complaint against ******** for an unauthorized charge of $757.73 and its failure to provide transparency in a billing dispute. Despite multiple attempts to resolve the issue, Wix has provided no documentation addressing why I was charged twice for a service that can only be purchased once per account.Background of the Dispute:1. October 20, 2024: Wix withdrew $757.73 from my ********* card ending in 1805. I was not notified in advance and did not receive any prior communication from *** regarding this charge. The first time I became aware of it was when it appeared on my bank statement.2. October 21, 2024: I immediately contacted ********* to dispute the charge.3. October 23, 2024: **** issued a provisional credit for $757.73 while investigating.4. October 24, 2024: Wix canceled the plan associated with the $757.73 charge.5. October 29, 2024: Since *** had canceled my plan, I purchased a new plan for $313.54 using a different card ending in ******. January 27, 2025: Ally reversed the provisional credit, recharging my account ************** Wix ever proving that I should have been billed twice for a service that can only be purchased once.The Core Issue:- Wix only allows 1 active plan per account. It is impossible to have been legitimately charged for 2 plans at once, yet I was billed twicefirst $757.73 and then $313.54.- Wix failed to provide any documentation to me proving that both charges were legitimate. Instead, Wix only shared information with ********* about the charge itselfwithout addressing the fact that my first plan had been canceled before I purchased the second one.- I was never informed about the first charge. Wix withdrew $757.73 from my account without any advance notice, invoice, or explanation.- Wixs refusal to acknowledge the double charge has resulted in me paying for a service I could never have used twice.

  • Initial Complaint

    Date:03/28/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Account Freeze and Inability to Withdraw Funds:Starting in ******** *** requested that I resubmit my verification documents. I submitted all required documentation as instructed, but have not received any updates or resolution.***'s customer support has repeatedly asked me to resubmit the same documents, but no clear resolution has been provided. Every time I inquire, I am told that my case is "under review" and that I should ******* a result, I am unable to access or withdraw the funds that my customers have paid. ***'s system also automatically refunded payments back to customers after a prolonged delay, which has further impacted my business and caused financial losses.Loss of Business Due to Payment System Freeze:Due to the frozen payment system, customers are unable to successfully pay for services, meaning they cannot complete their bookings. Many potential customers have been unable to use the payment functionality to schedule appointments, leading to the loss of a significant amount of business.Although we continue to offer services, the inability to process payments has led to a loss of trust from customers and a decline in overall business revenue.

  • Initial Complaint

    Date:03/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1.I signed up for *********** in 2018 and utilized the service for a very brief period. In 2020 I cancelled the service through the Wix portal after transferring my web site services to another provider. **** 2025, while working on my taxes, I noticed a charge in 2024 from Wix.com for $432.00, which I did not authorize.3.I immediately wrote Wix a lengthy request asking for a refund since I have not used their services in any way since 2020. In my request, I advised that the account should have been cancelled in 2020 and that they could easily see that I have not signed in to Wix.com, nor used their services in any way since 2020 (you will see in my supporting proof that there is no login history since that time and even Wix.coms own internal emails to me via the portal stopped in 2020).4.Wix claims that I remained on an auto-renewal, even though I never signed up for auto renew to begin with (I suspect they cause the auto renewal by default). Even if auto renewal was implemented without my authorization, it should have ended in 2020 when I ceased using Wix.5.Even if Wix.com had auto renewal authorization (which they did not), the subscription plan I was on initially was $126 for three years. Wix unilaterally altered the plan and charges to $432 in 2024, 1 month before charging my account without my authorization. A massive increase to a plans cost without authorization is an independent reason for the impropriety of this charge.6.Finally, the 2024 unauthorized charge of $432 was for a three-year prospective/future service, none of which I have received or used in any way. 2 and years remain on this fraudulent charge. There would be no reason to not refund my money in light of the fact that I havent used the service since 2020, and the bulk of the offering is in the future.I only raised this to BBB attention after trying to resolve it with Wix. I never dispute charges, which I hope will add to the integrity of my dispute.

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I once had a premium plan with Wix.com I thought I had canceled this plan three years ago. I was being billed for a domain for under $30 each year for the past three years. To my surprise I found a $756 charge for a premium 3 year plan I thought I no longer had. The charge was Feb 22. The plan was to begin on March 8. It is now March 23, and because it is outside their 14 day refund window, they will not refund my money. They will not even let me pay for the days used and a refund for the remainder. This is predatory business practice. It is theft in my opinion.

  • Initial Complaint

    Date:03/21/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After working customer service to cancel my renewal, I find out that not only did they not cancel my subscription but went ahead and auto renewed me for 3 years at just under 3x the original price and automatically charged my credit card for roughly $1000. When I again called customer service to cancel they informed me that they would not issue a refund and that I was required to keep and pay for the service for the remainder of 2 years and 11 months.

  • Initial Complaint

    Date:03/19/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got my wix account hacked or disabled and I was unable to log in or do anything. @wix then charged me for subscription without my authorization! @wix policy doesnt care about their customers. I was unable to get any refund for unauthorized charges.

  • Initial Complaint

    Date:03/18/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am with the ************************* in ************. Our group has a website managed by ***. I updated the website since 2021 and paid the website fees on my personal credit card during this time. This past year another member was to take over the oversight of this website. When I first started overseeing the site, there was no 2-step verification . Because of this I never changed the recovery email address which belonged to a former member who set up the website and left the group just before I took over. My old computer was automatically logged in with no 2 step verification. I have gotten rid of the old computer (to old to work properly) and when I showed the new person the login info, neither of us could log on because the 2 step verification code was being emailed to the former members email. I have contacted *** support several times since January, each time providing them answers and information ( including paid receipts for the sight with a copy of my drivers license). The last response from *** was from aKristina on February 13, 2025. I responded to her and have heard nothing from them since. I sent another 2 emails since then. The phone number they have merely tells you to go to their website. The website sends you to a Bot that cannot assess the problem. I have no way of reaching them, they have stopped responding. I just got a charge from them for $56.50 on February 22nd. Their annual management fee is due to hit next week. I dont know who else to turn to. I would be happy to send a copy of the emails if you want. The Request number they assigned to me is #**********. PLEASE HELP!!Thank you ****** ******

Wix.com, Inc. is NOT a BBB Accredited Business.

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