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Business Profile

Electronics and Technology

Meta Technology Company

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9,398 total complaints in the last 3 years.
    • 3,570 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear *********** am writing to formally request the immediate reinstatement of my Facebook account, which was recently disabled. My account is associated with the email address ************************ and the username [maher434343].I am deeply concerned and frustrated by the sudden suspension of my account, especially as I am unaware of any violations of Facebook's Community Standards or Terms of Service that would justify such an action. I have reviewed the platforms policies thoroughly, and I am confident that my account has not engaged in any behavior that would warrant its disabling.I kindly request that you investigate this matter thoroughly and provide a detailed explanation of the specific reasons for the suspension of my account. If there was an inadvertent error or misunderstanding, I would appreciate the opportunity to correct any issues that may have contributed to this ************ a long-time user, I rely heavily on my ******************** account for personal, professional, and communication purposes. The sudden disabling of my account has caused significant disruption in my daily life, and I urge you to resolve this matter swiftly.If my account was mistakenly disabled, I respectfully demand its immediate reinstatement. Should there be any additional information or actions required from my side to facilitate this process, I am more than willing to cooperate fully.I kindly ask for your prompt attention to this matter. If I do not receive a satisfactory resolution within [ 14 days], I will have no choice but to explore further actions to address the wrongful suspension of my account.Thank you for your immediate attention to this issue. I look forward to your prompt response and the restoration of my account.Sincerely,[***** **** *****][ Facebook Username : maher434343]

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This happened 2 days ago when my Facebook account was fraudulently linked to a scam instagram account. This then lead to my Meta/Facebook account being suspended which locked out hundreds of important contacts and lost me hundreds of dollars as this suspension also locked me out of my meta account on their VR headset which had tens of expensive games which are now inaccessible. If you look on the internet you will see this is a more than common issue that needs to be addressed as people are having their lives drastically changed by losing important contacts daily and Facebook has NO resources for recovery in situations like these. They dont even have a real customer service center.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing a complaint against ******************** due to the unjust disabling of my Instagram account. I submitted an appeal on June 28, 2025, but have not received any resolution or meaningful updates. The platform does not provide a clear, functional way to contact a human representative or follow up on my appeal. Additionally, I created a new Facebook account in order to access the support system, but it was immediately suspended without cause.This situation has caused distress, especially since I rely on this account for personal communication and content. I have submitted my ID to confirm my identity, and I am over 18 years old. My account did not violate the Community Guidelines, and I have not received any transparent explanation. My account is @Judyelyy Requested Resolution:Im requesting that Meta be required to provide a functioning and accessible appeal process with human review and allow me access to my personal account and content. I would like my appeal to be properly reviewed and my account reinstated if no valid violation is found.

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear Better Business Bureau,I am writing to file a complaint against ******************** due to the poor handling of my account recovery issue with Instagram, which started on May 9, 2025. After an app update, I was prompted for 2-Factor Authentication (2FA) that I dont remember setting up. Despite submitting a facial recognition video as instructed, Ive received no communication from *****Since then, Ive tried every possible method of contacting Meta without success. Ive consulted *********************** submitted support forms, emailed ********************** and called Metas support number, all with no resolution. To escalate my issue, I even subscribed to Meta Verified for enhanced support, but after six attempts, I was guided through ineffective steps and referred to Apple Support, which couldnt help.I submitted a Meta Outreach Form with no follow-up and uploaded a government ID with a 5-7 business day response timefar past due without any update. The last case I opened on June 27 ended with an agent abruptly ending the chat after telling me to keep waiting. Furthermore, I was falsely restricted from support for two weeks, but the restriction was lifted within minutes after submitting another facial recognition ******** this point, I feel exploited by a system that charges $15/month for support but provides no meaningful help. I am requesting the BBBs assistance in addressing ***** poor customer service and helping me get the issue resolved.Note: This is a shorten version of my complaint, please reach out to me via email for the full story.

    • Initial Complaint

      Date:06/28/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I logged into Instagram and they had disabled me for no reason I havent did anything bad on my account at all Ive had it for years and it never got banned I only have one account and thats the only one but theyre saying Im associated with another account and Im not because I have one only

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Facebook account was wrongly disabled after my Instagram account was removed for violating *************** Guidelines. While I understand and accept the decision related to Instagram, I do not believe my Facebook account should be affected by this.I have had my Facebook account for many years and rely on it for messages, memories, and contacts. It contains important personal content and I am simply requesting that it be reviewed separately, as it was not involved in any policy violations.I have sent over six emails to Metas support addresses (including ************** and **************** and I attempted to use Metas Business Support Chat multiple times with no success. I have received zero replies from any method.I am not asking for special treatment only a fair, human review of my Facebook account, independently from the Instagram issue. I feel I am being unfairly punished without recourse, and I hope this complaint helps escalate the situation to someone who can properly investigate it.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been running an Instagram fan page for the musical artist SZA for 2+ years. I have always followed Instagram guidelines and made sure that my account was properly following the rules. My account was followed by the artist SZA and interacted with her team. The account had over ****** followers and growing. The username was @szassnooze. I explicitly put in my Instagram profile bio that I was not affiliated with *** and was a fan page. Out of nowhere last night, I receive notice that my account was disabled with no explanation. I was able to file an appeal, but I was not given any opportunity to talk with the representative from the company or customer service to sort out the issue. My appeal was denied, and I have now been permanently disabled and unable to access my account that I have worked very hard to grow over the last two years. Im seeking support and help in getting **** reinstate the account.

    • Initial Complaint

      Date:06/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hi my Facebook marketplace account was suspended without any warning or explanation! They say theres a way to appeal but theres no option to appeal. I need my marketplace restored as Ive paid for Facebook advertising and depend deeply on the income from Facebook marketplace. I havent violated any terms of use and want my account reinstated immediately.

    • Initial Complaint

      Date:06/28/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a musician and small business owner who runs ads on Facebook and Instagram through ****. On or around June 25, 2025, my account was compromised and a hacker added their own email address to my Meta account. That email is still listed as "pending confirmation," and Meta's system will not allow me to remove it without triggering a verification code to the attacker.I have worked with **** customer service for multiple days. While the frontline representative has been polite, **** has failed to resolve the core security risk. Ive clearly explained that any attempt to delete or confirm the email from my end could reopen access to the hacker. Yet **** continues to suggest actions that could put my identity, business, and ad account at further risk.I have spent approximately $75 on ads for a music release that I was forced to halt due to this breach. I have been unable to safely use my Meta accounts since this incident began and am currently locked out of campaign tools that are essential to my business. This experience has been negligent on ***** part and could result in long-term damage to my online presence and earnings.

    • Initial Complaint

      Date:06/28/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Meta team,My Instagram account (@*************** was suddenly disabled on June 10th, 2025, without any notification or clear reason. I believe this is a mistake caused by a system error. Since then, I have completely lost access to my account and therefore lost control over my personal data and content.I suspect that the account may have been mistakenly flagged and locked simply because I followed and liked posts from several female accounts. However, I have never violated any community guidelines or engaged in inappropriate behavior.Unfortunately, the system has not provided any working way to submit an appeal. Every attempt to follow the instructions results in errors or failed submissions. There is also no direct way to contact your support team, which leaves me completely helpless.I sincerely request that a real person at Meta reviews my case and contacts me as soon as possible to help restore my account. This account is very important to me, and I am willing to provide any identification or verification you may need.Instagram username: @hanamizuki0531 Account disabled on: June 10, 2025 My email: *********************** Thank you for your time and understanding.Sincerely,****** ****

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