Complaints

This profile includes complaints for Meta Technology Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Meta Technology Company

  1 Hacker Way Menlo Park, CA 94025-1456

• 

  Meta Technology Company

  FACEBOOK Newark, NJ 07102

• 

  Meta Platforms, Inc.

  1 Community Circle New Albany, OH 43054

• 

  Meta Technology Company

  1601 Willow Rd Menlo Park, CA 94025-1452

• 

  Meta

  770 Broadway, 15th Floor New York, NY 10003-9522

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/28/2025

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  META Case #**************** I am writing to inform you of a troubling situation involving one of your platforms business-facing services. For over seven months, my client ******** **** ****, a U.S.-based professional horse trainer and owner of The ***** **** Ranch has been unable to access his Facebook business page due to an unresolved and incorrect backend linkage made by Meta.Despite numerous support tickets, Meta has:Wrongly linked his business page access to an unknown Instagram account *********** that does not belong to him.Ignored clear evidence that his real Instagram account (@jeroleallobo) is fully functional, active, and secure.Sent multiple generic, robotic replies without investigating the issue or escalating it to someone capable of correcting the internal mislink.The result? A legitimate American business is locked out of its digital storefront, unable to post updates, respond to customers, or manage advertising. ***** support has now closed the case repeatedly (Case #****************), each time claiming the matter is resolved when it is not.

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, Your rules and regulations are not equal to everyone on facebook , here is the best example, Same information have been entered in both pages for two different purposes, But my page posts is blocked for no reason by Facebook . This very unfair and you are braking human rights. You should report this to the highest management as soon as possible to let my pages and profile back to work.! If not I will organize a campaign against this unfair treatment of facebook in **********!I need to complain about unfair situation on Facebook, One of my page was suspended for no reason by Facebook, I had paid to boost one my post of facebook page, But after some times facebook blocked that specific post and they didnt refund my money.! They had mentioned my post goes against community standards But I saw many posts like mine , one of the posts I saw attached with below screenshots.! Why facebook let one page to not post a same post and another page to allow posting same post ? Why my page is only restricted for fake reasons. Even I have paid for that specific post and boosted.!So I need to complain that facebook is very unfair and they are breaking human rights in *********, and they are doing financial frauds by forcing people to drop down their paid posts through fake reasons.!Please be kind enough to foward this complain to the highest level and do the favor as soon as possible.! Please let my facebook page released from those fake restrictions and refund my money as soon as possible.! I will try to organize a campaign against Facebook fake restrictions in ********* as soon as possible.! ThanksI am going to take legal actions against Facebook and **** about stealing my money. I spent $1 for the post but they stopped boosting this post and removed it after completing only $0.59Rest of the money is stolen by Facebook and metaI have already complained this to BBB , and Meta OversightboardAlso I will take legal actions through Sri ****** legal system as well.!

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I need to complain about unfair situation on Facebook, One of my page was suspended for no reason by Facebook, I had paid to boost one my post of facebook page, But after some times facebook blocked that specific post and they didnt refund my money.! They had mentioned my post goes against community standards But I saw many posts like mine , one of the posts I saw attached with below screenshots.! So I need to complain that facebook is bery unfair and they are breaking human rights in *********, and they are doing financial frauds by forcing people to drop down their paid posts through fake reasons.! Please be kind enough to foward this complain to the highest level and do the favor as soon as possible.! Please let my facebook page released from those fake restrictions and refund my money as soon as possible.! I will try to organize a campaign against Facebook fake restrictions in ********* as soon as possible.! Thanks

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against ******************* (Instagram) regarding the unfair disabling of my Instagram account, Morbid Kuriosity, which I have been operating for several years, painstakingly building it to over 474 thousand followers. This account represents my work as a published author, graphic designer, and content creator, focusing on educational content about dark history and unsolved ************ account was disabled due to three intellectual property claims. One which was accidental, and the latest, for which I have purchased the rights to. However, one of the individuals who made a claim in March, ***** *******, issued a formal retraction. The retraction number is ****************, which was submitted to **** in May 2025. Despite this, **** has not honored the retraction or reinstated my account. They reached to **** twice to reinstate the content, and I have followed up numerous ******** is now June 27, 2025; over three months since the retraction was filed. I have followed every step of ****'s appeals and retraction process in good faith. ***** ******* himself confirmed that the retraction was successfully submitted, yet Meta has failed to act. I have received no meaningful communication from Meta aside from automated responses that do not address the situation.This delay has caused significant harm to my business, reputation, and income, as Morbid Kuriosity had over ******* followers and was the core platform for my published work and professional identity.I am seeking the following resolution:Immediate reinstatement of my Instagram account Morbid Kuriosity.A clear explanation of the delay despite the successful retraction.A review of Metas failure to process legitimate retractions in a timely manner.I have exhausted all direct options with Meta and am now turning to the Better Business Bureau for assistance in resolving this matter.

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 11, 2025, my Facebook account (username: damianling) was permanently banned without warning or explanation beyond a vague reference to CSE contentan extremely serious and false accusation. Ive used Facebook for nearly 18 years, mostly sharing family updates, school and sporting events, and volunteer activities involving my children (ages 9 and 14). I have never knowingly posted, shared, or commented on anything that would violate Facebooks community ************ specific content was flagged, and my appeals received only automated responses. I attempted to download my data using ****s tools, but the file excluded my actual posts, photos, messages, and other contentdenying me access to my own personal data.I am now locked out of linked **** services, including Instagram, Messenger, and WhatsApp, despite having no issues on those platforms. This has affected my ability to communicate with community groups, schools, and my family, including my children.Thousands of other users globally have reported similar false bans in recent weeks. A ********** petition has gathered over ****** signatures, and multiple international news outlets have covered ****s mass banning issues. **** has acknowledged a systemic issue in ***** but has not addressed the global scale or provided direct human support to affected ******** requesting a human review of my account, reinstatement if found to be wrongfully banned, and access to the full scope of my personal data. I am also lodging complaints with the ***************, ******* Commissioner, and the ******.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this complaint regarding the wrongful disabling of my Instagram and Facebook accounts by **************************** Instagram handle is @2_Preztigiouz.On June 14, 2025, I submitted an in-app appeal after receiving notice that both accounts were suspended for allegedly violating community standards. However, I was not provided specific details about the alleged violation.I received a confirmation that reviews typically take just over a day, yet no update has been provided despite it now being over two weeks.I also sent multiple emails to ********************* and attempted through Facebooks help portals and none received any response.The only recourse offered is automated: I cannot talk to a real person or escalate the issue meaningfully.I believe this practice is deceptive and misleading because Metas support systems give the impression of transparency and accountability via appeal forms and help pages, but in reality, no human support is provided and no justification for suspensions is offered. This leaves users like me unfairly locked out, without explanation or due process.Attempts to resolve the issue:1.Submitted an in-app appeal on June 14, 2025 2.Multiple follow-up emails to ********************* 3.Reviewed all official help documentation for escalation steps Outcome to date: No meaningful response or **************** desired resolution:Immediate reinstatement of my Instagram (@2_Preztigiouz) and Facebook accounts A clear explanation of the alleged violation Access to a support representative for substantive resolution Policy change to ensure users are not indefinitely blocked without transparency or recourse I hope the BBB can mediate this dispute and compel **** to uphold fair and transparent business practices. Thank you for your attention.

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th 2025, my Instagram and Facebook were suspended. This is one of my livelihoods. I did nothing wrong. I manage many accounts for our local school, my business, nonprofits and our local Pride Festival. I was wrongly accused of ***. So I was either 1. Hacked 2. ******* accused and reported for Pride content that wasnt even posted by me. Which is criminal! Instagram account: melissskates ********************: *******.JohnsonLeonard

• Initial Complaint

  Date:06/27/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since early 2024, Meta (Instagram) has wrongfully suspended three separate accounts I created: @********* (suspended around February 2024), @kunai4k (suspended around mid-2024), and @kunai_hd, which was suspended just two weeks ago in June 2025. All three accounts were registered using the same email address: ******************** each case, I followed Instagrams official appeal process through the ************ However, I received only automated responses, vague denials, and no specific explanation or human review. I was never informed of any policy violations or given the opportunity to correct any alleged issue.This repeated pattern has caused ongoing stress and made it impossible for me to maintain a consistent online presence. I believe Meta is applying enforcement unfairly and without transparency, and I am not the only user affected by this kind of treatment.I am requesting that all three accounts be reviewed by a human representative and either reinstated or accompanied by a clear, written explanation for the suspensions. If this issue is not resolved promptly, I am prepared to escalate through legal channels, including small claims court and arbitration. This complaint is being submitted in good faith as a final attempt to reach a fair resolution.

• Initial Complaint

  Date:06/27/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Facebook account (******************************************************) has been wrongfully disabled and then reinstated multiple times over the past several weeks. Every time I appeal, Meta restores the account, but shortly after, it gets disabled again with no explanation and no new violations.This has now happened repeatedly, disrupting both my personal and business activities. I believe this is due to an error in Metas AI-driven automated review system that keeps falsely flagging my account.Despite contacting Meta Support several times, Ive only received generic, scripted replies. No one has provided a case ID, permanent resolution, or true human review of my account. The agents continue to close my chats without real **************** requesting that Meta escalate my case to the appropriate internal team (such as the Integrity or Account Quality Team), conduct a full human review of my account, and resolve this issue permanently.

• Initial Complaint

  Date:06/27/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was banned from marketplace for no reason close to a year ago. I had a bunch of fake 1 star reviews because a lot of buyers didn't like that I wouldn't be low balled or negotiate prices with them. When someone reviews someone, the system should only let someone be reviewed, IF they made a purchase, otherwise, reputations can get damaged like mine was off of people who never bought anything from me. I have made several purchases and sales through marketplace and have done nothing to deserve a ban.All of the listings that I had up should be reactivated and my account should be reinstated and back to normal as if nothing ever happened in the first place.