Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Robinhood has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Robinhood

  85 Willow Rd Menlo Park, CA 94025-3656

• 

  Robinhood

  Palo Alto, CA 94306-2239

• 

  Robinhood

  3200 Ash St Palo Alto, CA 94306-2239

• 

  Robinhood Securities LLC

  500 Colonial Center Pkwy STE 100 Lake Mary, FL 32746-7637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/21/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 23rd, 2022, 9:27 p.m PDT I placed a limit buy order for a put option contract of ZM (Zoom) with the expiration date August 26th, 2022. August 24th, 2022, 6:30 a.m. PDT the limit buy order was fulfilled and the put option contract was opened for $250. August 26th, 2022, the contract was showing to be unprofitable and a loss, I was planning to sell the contract ***** minutes before it's expiration at market close which is at 1 p.m. PDT so I opened Robinhood ***** minutes before 1 p.m. ready to sell the put option contract but I couldn't find it so I checked the notifications on Robinhood and a notification under the Zoom section explained that the contract was sold for $22 one hour before expiration due to Robinhoods' option sellout process, this was my first time learning about their option sellout process, if I would've known that they were going to sell my contract an hour before expiration I would've sold it myself for $100 at the day of expiration which was the contracts' value at a point of time during market hours before their option sellout process. Upon looking at other notifications I found one sent at August 26th, 2022, 6:32 a.m. PDT, it was a notification warning me that the put option contract was expiring that day and that Robinhood may close my position for me if certain conditions were met, at the bottom it says "To avoid this, you can close the position or roll it to a later date prior to 3:00PM ET today." 3 p.m. ET is 12 p.m. PDT which is the same time they sold my contract, the issue is the notification which is for a Zoom contract was placed under the ****** US Dividend Equity ETF notification section which is why I didn't see it, if the notification was in the proper section I would've known about there option sellout process and would've sold the contract at $100 before their sellout process. This glitch or error or what ever it might be has cost me 78 dollars and I am adamant to get my money.

  Business Response

  Date: 12/23/2022

  Please see the attached document sent to the customer

  Customer Answer

  Date: 12/25/2022

  Please see the attached PDF.

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My robinhood account was compromised yesterday. Scammers sold all my stocks and cashed out from robinhood app. I never leaked my cellphone or email. I did not receive even a notice email or message from robinhood when all of these happened! I found it until the scammers tried to transfer money from my linked bank account and the bank informed me immediately. Robinhood is definitely responsible for all my loss bcs of their poor protection and management! This is so scary.

  Business Response

  Date: 12/30/2022

  Please see attached document sent to customer 

• Initial Complaint

  Date:12/20/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account open with Robinhood. this is an app based investment bank. I lost access to an email account, specifically the one used to open this account. It took multiple attempts to contact a member of ******************* or get a call or message from support regarding this issue which I was eventually able to resolve and get access to this account. However, now there are multiple restrictions on my account for a reason that no one has been able to tell me why. Also, I am not being given access to my new debit card number which I was told would be immediate. I have an immediate need for the funds in the account and I am being withheld from accessing them. I have had customer service repeatedly tell me that I would receive an email regarding the issue, this is both verbally and via online chats, yet this appears to be the standard response when an agent is trying to cut short the communication and no longer wishes to do what needs to be done with regards to the contract that both I and Robinhood entered into when the account was opened. At this point in time I had asked to deactivate/terminate my account and withdraw all of my funds that I have remaining in the account as I am in an emergent situation and access to those funds is a life/death situation as I need them to secure a source of heat during the cold weather so I don't freeze to death. Any attempts to work with Robinhood to resolve this situation are met with an attempt to move this issue to email, with in my experience is an unconcealed attempt at avoidance of directly addressing the issue and a complete lack of interest in achieving a resolution which is mutually beneficial which would be me getting back what is mine before their refusal to release my funds in a way that I can access them legally, swiftly and fully, causes my freezing to death and the benefit for them would be not being charged with second degree murder, due negligence and incompetency.

  Business Response

  Date: 12/30/2022

  Please see attached document that was sent to customer 

• Initial Complaint

  Date:12/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. On December 11, 2022, Robinhood froze my account and cash. Robinhood will not disclose the reason for the freeze. *** says 5-7 days for account re-verification. Robinhood will not disclose the reason for re-verification even after supplying the needed documents.Same day, Robinhood sends me an email on how to link a bank account and how to deposit funds.2. December 12, 2022. Robinhood responds to my support ticket and requests docs. Action Required items were driver's license, 3D live photo and bank statements.3. December 12, 2022. Uploaded docs. Advised I no longer have access to original bank account under my name for over a year. 4. Robinhood sends me an email questionnaire asking about my account security and if I lent out info. This is ridiculous and stupid. I have 2FA set up and only I'm using this account. Obviously they can log in themselves and see the data. Complete utter stupidity, irrelevant, again, wasting time.December 13, 2022. From Seph signed by ******. Wtf? Email asking again for bank statements that I no longer have access to.Same day. Email received and signed by ******. Robinhood finally comprehends my responses and asks for a letter from my bank that the account is closed. My account is still frozen. Sent in the PDF.5. December 14, 2022. Robinhood "specialist" team advised I uploaded a statement from a "credit agency." This is false and not true. This now delays this hidden process because of incompetence. I responded same day, again, that I no longer have access to the bank account for over a year. Account still frozen.6. December 18, 2022. Account is still frozen, day 8 exceeding 5-7 days in TOS. Account still frozen.7. December 18, 2022. Signed by ******. Advised my account is being deactivated. TOS indicates deactivation or termination at sole discretion. Should add to TOS that RH can deactivate end-user accounts if employees feelings are hurt because they can't review 2 photos and 2 pdfs in over 7 days.

  Business Response

  Date: 12/28/2022

  Please see attached document sent to customer

  Customer Answer

  Date: 01/01/2023

   
  Complaint: 18608836
  
  I am rejecting this response because my own current cash that's in the cash account did not originate from my bank account ending in *****. The account ending in ***** closed in 2021 and removed from my linked accounts. Robinhood sent me an email to contact my old bank to file a claim for those funds. Why would I file a claim to my bank that's closed in 2021 for current funds? That's the most idiotic thing I've ever heard in my life from this supposed manager named "***." Even my previous bank agreed when I contacted them about how stupid that suggestion was. How are you supposed to file a claim with your previous bank for funds sent to a closed account... that will never even reach their clearing house? As stated multiple times, account ending in ***** no longer exists and that account number will never be re-opened with my previous bank.

  
  

  All required documents were already sent to their team. There is no margin and no loans owed to this company. The cash is even collecting dividend while it's locked and in possession of this company. This company is literally freezing my own cash behind a smokescreen process that's not listed in their Terms of Service just to hold funds. 

  
  

  The resolution is still a check mailed out to my address in my name or transferred to ***** as requested.
  
  Sincerely,
  
  ************

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am disabled Navy veteran and I have my compensation deposited into my Robinhood account. After a series of incidents my accounts keep getting restricted and i am told to verify with them a number of ways, from presenting I.d and facial scans, verifying with bank statements and micro deposits, and Ive been doing this same things multiple of times each. Now I can not get through to customer service, where as soon as they see my acct they immediately close the chat or they do not return my phone request even after waiting in queue for over 30 minutes each time. I am on the verge of homelessness and they arent allowing me access to my funds from my VA disability. I need help.

  Business Response

  Date: 12/19/2022

  Please see attached document sent to the customer. 

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 10/12/2022 Amount of money I paid: $1184.99 The business does not seem to be committed to me.The nature of the dispute is that they have not worked out the details of any commitment.The nature of this dispute is that they have not attempted to resolve the issue unless it favors them.The account number was or is ********* and (for the account number that includes the funding).

  Business Response

  Date: 12/23/2022

  Please see attached document sent to the customer

• Initial Complaint

  Date:12/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pay monthly for higher limit instant deposits access. I attempted to use my instant deposit and the deposit was not made available instantly. So I cancelled it. I was told to make successful transfers into the account in order have my restriction removed. I have just done the same this within the last year. I had failed deposits and rebuilt my history and the access was restored. Now robinhood is stating to do that same thing all over. Transfer money to ******************* that I dont need to use. Again already did that! They have been charging me monthly for the upgrade but did not provide any instant access when I went to buy my stock so I lost about $7,000 this morning.

  Business Response

  Date: 12/19/2022

  Please review attached document that was sent to the customer.

• Initial Complaint

  Date:12/14/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received several emails that an account was opened under my name and information, but this is fraud. The company has no way in which to contact them, and any phone number requires that you know your account and number. No email address is provided either, and emails in reply go unanswered. Also in order for this account to even be opened, they clearly did not have any security checks to verify.

  Business Response

  Date: 12/23/2022

  Please see document attached that was sent to the customer

• Initial Complaint

  Date:12/10/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested my income tax direct dep of **** to them the restricted account disabled it and now closed. I can log in and see I even linked new bank accounts but I can not withdrawal or dep but they will not talk to me or respond I want my ****.00 I dont owe money account is not in negative it says its available for withdrawal and spend but I cant have my own money

  Business Response

  Date: 12/12/2022

  Please see attached correspondence

  Customer Answer

  Date: 12/12/2022

   
  Complaint: 18553158
  
  I am rejecting this response because: I have **** in this account and they state they can not discuss my account that they statute is closed but I have put new accounts on there to try and transfer money. It says on website I have **** withdrawable money but when I try to transfer it say s account is deactivated I try to reactivate and it states account closed. I just want my money not the account they stated they can not discuss account with me but its my account.  Its not just 10 dollars its **** dollars and it was /is my account.  This has put me in major suffering and pain being a single parent three kids and Ive lost a car and other things s*** off and just had put me in a bind and it would be different if it were not my funds.  But it is and o would just like to have my money especially with the holidays.  I think they stole my ****. Im just so depressed and um you cant call it takes forever to message back the only reason why they answered is because I got yall involved.  And with the apology that I did not accept or will never accept did not mention the money ??? Well I mean how in the world could they apologize to me if they dont mention the main focus of the argument. Im not going to quit until they quit stealing money and give my money back.  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 12/15/2022

  The customer has received multiple correspondence follow-*** regarding their issue and the final determination has been communicated (3) times in the referenced customer case. 

  Customer Answer

  Date: 12/16/2022

   
  Complaint: 18553158
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  
  

  I reject response because when I tried to pull up I could not get any to work so unless Im getting my money back and then some for all my loses then I reject but i was not able to pull up any thing. There is no conclusion I put money in an account and they will not let me take out. I do not have any outstanding nothings.  I am going to Lose even more because of the games they play.  I need my money out of my account now please  and thank you. 

  Business Response

  Date: 12/18/2022

  Final determination and respective correspondence has been provided to this individual multiple times. No further action required. 

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18553158
  
  I am rejecting this response because:
  
  Sincerely,
  
  *****************************

  it is my money they do not have a right to do this **** is a lot of my money that I in return have lost vehicle home and job because of. Im not understanding why if something is dep into my account with my account number this is bs . They have no right to do this I am not going to stoop until I g er t my money and then some this has ruined a lot for me. This has severely hurt me.  

• Initial Complaint

  Date:12/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once again ******************* has locked my account. They allow me to put money in my account but they won't allow me to take the money out or spend the money. It was easily to put money on there but when I'm trying to use my card I can't use it because my account is restricted. I'm not even able to use my own money. And they can't resolve it within one day. As it should easily be able to verify me and lift restrictions so I can use my own money but they can't for some odd reason. I just went to get my money out and close out the account completely. This is the second time this has happened within 2 month. The last time it took nearly an entire month

  Business Response

  Date: 12/12/2022

  Please see attached correspondence.