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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2,229 total complaints in the last 3 years.
    • 1,129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 21,2022 i got a email saying my account was restricted so i requested a support call from them and they called but claimed they couldn't give me any information and just to wait it out . it is now December 5,2022 and i got a email at 11:56am saying my account restrictions were lifted only for them to send another email at 11:57am to say my account was restricted again. so i requested a support call like 6 times still no call still no response to any of my emails that i reached out to them about since november 21 and now wont allow me to request a support call anymore. this is ridiculous robinhood is playing with peoples money . never open a robinhood account they are scammers!!

      Business Response

      Date: 12/12/2022

      Please see attached correspondence. 

    • Initial Complaint

      Date:12/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am an old customer of **********************. I never had any issues with this company. However, on 11/21 and 22 of 2022 criminals were able to clone my card and pin from ********************** and withdraw the amount of $500 in a city far from mine. Also trying to buy other items in different stores without success. I made a Police Report with intent to prosecute, sent it to RobinHood, disputed and they refund the money. Now at the beginning of December of 2022, I receive my pension from my late husband from abroad, using ************* to my RobinHood account as I always do each month, around the same day without any problem. I tried to use the money to buy an item from ****** for my Grandson's birthday which is tomorrow and the purchase was declined by RobinHood. When I tried to see the reason on the app, the explanation given was that my account was restricted. Upon reaching out to RobinHood customer service, they started to play games with me refusing to give a reason, transferring me to a "so-called" No name Department, and promising a follow-up email explanation. My complaint is: why RobinHood would raise my old account after so many years of good stand use to the level to put in such restriction that nobody could talk and give explanations to an 81 years old lady?

      Business Response

      Date: 12/14/2022

      Please see attached correspondence sent to the customer.

    • Initial Complaint

      Date:12/01/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 2, 2020 my Robinhood account was locked and holding a balance of around $570 which now with interest payments is $578.08. I was instructed to upload photos of my ID and to take a picture of myself doing different things like holding up ID to face and turn head left right. I do not have a ID that is valid to provide and still don't. I am near homeless and have tried multiple times to ask how to withdrawal the money. Every single time I send an email. I get responses that seem to be automated or repetitive. I say I do not have an ID nor will I make the effort to wait at DMV for Hours and have to pay for a fee I cannot afford. My money has been held for over 2 years and with over 15 phone calls and countless email interactions I do not get a resolution.

      Business Response

      Date: 12/06/2022

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have cash in my Robinhood brokerage account and up until recently, had some ETH in my crypto holdings. I received an email that my ETH holdings were sold, and I immediately contacted Robinhood. I requested a phone call to discuss because I was concerned my account had been hacked. A week later, *** not received a call despite NUMEROUS attempts with their customer service through the app. A few days later, Im notified that my ETH holdings that were sold (without my authorization) are being transferred to my bank - again without my authorization. Repeated attempts to get answers have gone ignored. Now, fully concerned that my brokerage cash is at risk, *** attempted to withdraw my funds and find my account is restricted from withdrawing, the app telling me I just verify my account. *** completed this, and yet I still 1) have no answers about why my crypto holdings were sold, 2) why that money was transferred without my authorization, and finally 3) I cannot access my brokerage cash. Multiple and repeated emails to their support and help email addresses have gone unanswered, and the two times it appears a human emailed my in response to a request, *** replied back and still have no answer. Im requesting that my brokerage cash be returned to me immediately.

      Business Response

      Date: 12/01/2022

      Please review attached correspondence that was sent to the customer. 

      Customer Answer

      Date: 12/01/2022

       
      Complaint: 18487563

      I am rejecting this response because:

      1. I was given a case number of which to refer to, but I cannot find any documentation of this case in my email or using the app and web interfaces. How am I supposed to respond to the company when I cannot access the documentation??
      2. I still do not have access to my cash, and I have not been given any information on any of my open cases involving the selling of my crypto holdings and the unauthorized trasfers.
      3. I was notified that Robinhood has deactivated my account - no explanation and no resolution of my open cases.
      4. I have not received the several phone calls that I've requested time and again to understand what is going on.

      Sincerely,

      ***************************

    • Initial Complaint

      Date:11/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account was restricted for the past 6 days because I cancelled a transaction, I have no access to my funds nor can I move my funds. Each attempt to speak to a representative has been met with, abrupt ends to live chats and unsuccessful call backs. I have pending bills and life events that require the money I placed in that account yet they will not give me access.

      Business Response

      Date: 12/01/2022

      Please see attached correspondence sent to the customer

    • Initial Complaint

      Date:11/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had problems with ******************* and they're accounting since last weekend I spent roughly about a 120 to a $140 My bank has assured me numerous times that they have no restrictions ******************* takes its time getting the money they took some money out to the beginning of the week now they're telling me I owe them roughly almost the same amount and I don't see these trades but the real issue is anytime I ask them a question about a crypto or why they have certain regulations that nobody else has that they haven't updated every time I open my mouth about anything to do with my account they have the nerve to threaten and intimidate by sending emails immediately telling me that they put ahold on my account my money and my crypto because I want to verify who I am And they know who I am and they know who they're talking to but they've done this several times and it's an intimidation tactic and I don't like it and it's illegal and they've done it to many people and they just did it to me today

      Business Response

      Date: 12/01/2022

      Please see attached correspondence sent to the customer

    • Initial Complaint

      Date:11/30/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call from an automated person representing Robinhood advising that there was an attempted log in from my account and that if it was not me to press one. I automatically pressed on and the call ended. I attempted to log in, only to find that my password had been changed along with the email on file. I tried calling the number back. I even attempted to look up the contact information online. All the information I found suggested reaching out in the app for which I was not able to get into. For the past couple of days I have been sending emails and instant messages asking that the account be looked into and shut down. It has not been and all that I have received are messages thanking me for my patience. My stocks have been sold and there was an attempt to debit my bank account for $1,000.00 for which I have incurred bank fees for. I have been emailing and messaging back and forth with no answer. I am now forced to go into my bank to dispute these fees and have even been told that I may have to cancel my account. At this point, I would like Robinhood to refund my money. I do not care about the stocks anymore and to take care of the bank fees. I just want all transactions done. I am attaching the instant messages, but I can also attach all the spam calls that I have received since the hack along with the emails and requests for security codes that I did not ask for.Please help.

      Business Response

      Date: 12/01/2022

      Please see attached correspondence sent to the customer

    • Initial Complaint

      Date:11/30/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had payments sent to ******************* for investing totaling $3,000 about a year ago. I recently went online to check my account and it was restricted. I made several attempts to discuss in detail about my restricted account, but no follow up was given post all of my attempts. I have copies of the online chats verifying my attempts for further discussion on my restricted account. I have also filed a complaint with the *******************************

      Business Response

      Date: 12/01/2022

      please review the attached correspondence that was sent to the customer

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a settlement and wanted to do some investing. I've put almost ****** into my robinhood account. I switched devices at my local tmobile and it seems that I was still signed on to the device. They added their checking account and i was only made aware once i actually wanted to start trading that my account had been placed on restriction. I did as I was asked and uploaded my ID almost 6 times. **************** is slow to respond and cant give me any answers of how long it will take robinhood to actually slove my problem.!! Im taking out my funds as soon as possible.

      Business Response

      Date: 12/07/2022

      Please see attached correspondence. 

      Customer Answer

      Date: 12/09/2022

       
      Complaint: 18476708

      I am rejecting this response because:
      Robinhood still has not addressed my issue they accused me of sharing my account and still have denied me access to my funds
      Sincerely,

      **************************

      Business Response

      Date: 12/15/2022

      The customer's restrictions were originally lifted, but after further review have been reapplied and we are working with the customer on the go forward plan regarding the remaining funds on their account. 

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAD 823$ IN ROBINHOOD. I WAS READING A STOCK THIS MORNING SELLING IT, AFTER I SOLD IT PROMPTS ME TO MAKE A 432 DEPOSITE. DUE TO MY INITIALE 400$ DEPOSITE SUPPOSEDLY WAS DECLINED BY MY BANK. HOWEVER I CAN PROVE I HAD THE MONEY REQUIRED IN MY ACCOUNT TO COVER THE DEPOSITE IT SUPPOSEDLY GOT KICKED BACK ANYWAYS. HOWEVER. THE ACCOUNT VALUE I HELD IN MY ACCOUNT WAS WORTH ****************************************************** MY ACCOUNT. THE SUPERVISOR I SPOKE TO CONFIRMED THIS TO BE TRUE WHILE I WAS ON THE ***** WITH HER. SO SHE AGREED THAT THE AMOUNT ROBINHOOD WAS TELLING ME I OWED AND WAS DEFICIT THAT AMOUNT WAS IN FACT IN MY ACCOUNT PLUS QUIT A BIT MORE. BUT THEY MADE ME SELL THAT AMOUNT TO COVER. BUT WHAT THEY ACTUALLY DID WAS TAKE EVERYTHING EVERY DIME. MY GAINS ALL OF IT. MY ACCOUNT SITS AT ZERO SO THE AMOUNT I DEPOSITED WAS IN THERE PLUS MY GAINS. BUT THEY REQUIRED I DEPOSITE 432 MORE EVEN THOUGH THEY HAD THAT MONEY. TOOK THAT MONEY PLUS MY GAINS. I DON'T GET TO TRADE WITH ANY OF IT. AND I'M BURNT BASICALLY. IS WHAT THE SUPERVISOR SAID AND THE DEPOSITE I WAS PROMPTED TO MAKE WON'T BE INSTANT DEPOSITE THEY HAVE IT ON HOLD FOR 5 DAYS DUE TO THE NON EXSITANT DEFICIT THEY CLAIMED I HAD. MY ACCOUNT WAS AROUND 832 OR VERY CLOSE TO THAT. NOW I HAVE NOTHING. NOTHING. PLEASE HELP ME. THEY SAID THERE IS NO ONE ELSE I CAN TALK TO. SHE SAID SHE WAS THE ONLY ONE AND THERE'S NOTHING THEY CAN DO. They said they attempted to withdraw the money from my account on the 29th notice the date on the picture of my screen shot from my bank account.

      Business Response

      Date: 12/01/2022

      Please see attached correspondence sent to the customer

    Robinhood is NOT a BBB Accredited Business.

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