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Business Profile

Financial Services

Robinhood

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financial Services.

This business has 2 alerts

Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see

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Robinhood has 4 locations, listed below.

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    Customer Complaints Summary

    • 2,229 total complaints in the last 3 years.
    • 1,129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot sign in to my account. No customer service support unless you sign in. Suspect fraud in my account. Someone is trying to steal my money. Getting lots of password reset messages I didn't authorize. Please help. Thanks *******************************

      Business Response

      Date: 12/08/2022

      Please see attached correspondence.

    • Initial Complaint

      Date:11/28/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account got hacked on robinhood and had ****s of dollars stolen. Robinhood has lied to me and told me my account was secure.

      Business Response

      Date: 12/02/2022

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:11/21/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Robinhood account has been hacked, I have no way of talking with them because of the high-jacking of my account. It is linked to my bank account and $2550.00 was debited from my account unauthorized.I have filed a report with the police, contacted the federal trade commission, alerted my bank and put an alert on Equifax. I feel SO violated and completely helpless. Plus whatever fund I had in my Robinhood account is gone also. I received multi phone calls and text messages, plus emails. I seriously need some help.

      Business Response

      Date: 12/01/2022

      Please refer to the attached document

    • Initial Complaint

      Date:11/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******************* investments won't let me get to my account where I actually have money in it I've called numerous times nobody call me back on the app it tells me to reset my password and that it will send an email but it never does I'm locked out my own money and it's been over a week this is completely illegal and a person called me from Robinhood a week ago and told me everything would be resolved within 2 days that was 10 days ago

      Business Response

      Date: 11/28/2022

      Please refer to the attached document

    • Initial Complaint

      Date:11/18/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For several months (since May 2022), I have not been able to gain access to my Robinhood account. I have contacted Robinhood for several month, including today, 11/18/2022, to close the account and refund money via check. Robinhood has not closed account and continues to notify me that they have to 'escalate' my request in order to close my account. Although I have downloaded the app, I cannot connect to a live person. Regardless, I would like my account closed and my money refunded.

      Business Response

      Date: 11/25/2022

      Please see attached correspondence that was sent to the customer.

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood has frozen my wifes account (RHS) ********* since June 2022 and they won't allow her to do any transactions. Try to contact them through the message and all the time they say its under review. Please help me as I dont wanna lose my money to a sham company. My name is *********************** and I am a U.S Army veteran.

      Business Response

      Date: 12/05/2022

      Please attached document that was sent to customer

    • Initial Complaint

      Date:11/13/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Lets start with the fact that you dont own your crypto wallet keys on robinhood. Lets also talk about how their customer service has no idea on how the blockchain works. Robinhood does not follow the rules of the blockchain at all. They make their own. I have submitted multiple Ethereum transfers out of my robinhood account, yet robinhood has not submitted them to the blockchain. This feels like an attempt on robinhoods part to delay submitting transactions on the blockchain to acquire more money from their customers in fees. Also robinhood is clearly using the crypto currency customers buy to trade with within the companies personal accountsyou can see this by diving deep into the robinhood crypto holdings through blockchain explorer. I want my crypto transferred out of my account and my account closed. Robinhood needs to be investigated imminently by the **** and SEC. There gross negligence in handling customer should be illegal !

      Business Response

      Date: 11/15/2022

      Please see attached document that was sent to the customer

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Robinhood has now deactivated my account. They deactivated my account on 11/7/2022. They will not explain to me why? I messaged them multiple times asking why was my account deactivated & that I would like to have my account reactivated. But no one will tell me the reason why my account was deactivated. They keep closing the chat out & saying we'll respond through email. It's been 3 days as of today 11/10/2022 & no one has responded to an email or reached out to me to answer my questions on why my account was deactivated. I don't know if Robinhood is mad because I filed a complaint with the SEC and the BBB. All I know is that they're not responding & my account is still deactivated. I'm missing out on money & trades due to this action Robinhood caused with my account.

      Business Response

      Date: 11/18/2022

      Please see attached correspondence that was sent to the customer.

      Customer Answer

      Date: 11/18/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************************

    • Initial Complaint

      Date:11/09/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to recover my account after an email breach for over a month. I've been unable to validate my ID in the app, and several emails sent from the app per week have not been answered. I have thiusands if dollars locked in this account, and it is directly linked to my bank account so I am worried what will happen. All i need is a call back to reset my password.

      Business Response

      Date: 11/14/2022

      Please see attached correspondence that was sent to the customer. 

    • Initial Complaint

      Date:11/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My complaint with ******************* is that the customer service online or phone are not able to successfully help me access my original account with a email address that I have no access to. Many times they have sent me a link to upload identity verification and it rejects the application every time because it thinks it's a second account.

      Business Response

      Date: 11/14/2022

      Please see attached correspondence that was sent to the customer. 

    Robinhood is NOT a BBB Accredited Business.

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