Complaints

This profile includes complaints for Robinhood's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Robinhood

  85 Willow Rd Menlo Park, CA 94025-3656

• 

  Robinhood

  Palo Alto, CA 94306-2239

• 

  Robinhood

  3200 Ash St Palo Alto, CA 94306-2239

• 

  Robinhood Securities LLC

  500 Colonial Center Pkwy STE 100 Lake Mary, FL 32746-7637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently lost access to my phone number and email address which is required to reset your password or change information on the account. I contacted robinhood about this issue. THey requested my Drivers license, current new phone number and email address. I have reached out to them 3-4 times as they have not contacted me back. in over a week, 5 business day with 3 emails to contact me at a number i can be contacted on and they have not reached out and continue to say to get on the app and request the call. problem is that i can not request a call, i can only email, along with bugs on that app that removes the give ma a call feature. I told them 3 times to contact me through on the phone number listed above in this complaint and they have failed to do so. I just want access to my money and account they are holding.

  Business Response

  Date: 10/10/2022

  Please see the attached correspondence that was sent to the customer.  

• Initial Complaint

  Date:10/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago I closed my Robinhood account. Despite me closing my account they refuse to delete my account. I have continued to receive statements for an account that should have been closed down well over a year ago. I have opened multiple tickets with support and each time I have been assured that my account has been closed and it is done. That has not happened. I believe they are keeping my account open to bolster their user numbers. Seems like fraud but what do I know. I have reached out again to their support and am reaching out here to see if that helps with anything. I am sick of being haunted by this company and just wish for them to delete my account like they have told me they have done multiple times.

  Business Response

  Date: 10/10/2022

  Please see attached correspondence that was sent to the customer. 

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been charged $50 every two weeks when I don't have recurring payments set up. I called my bank to refund two transactions totaling $100. Then a few days later, another withdrawal from my bank account of $50 more. I tried to contact Robinhood, but they put me on hold for more than 2 hours. After finally getting in touch with a live person, they asked for my information about the last four of my social, which I gave to them, and they said it was wrong and could no longer assist me over the phone. I know my social and the last four was the correct one I gave to him, which is what is on my Robinhood account (I receive tax statements at the end of the year). I asked to speak to a supervisor, but the representative said I couldn't because "I failed verification." He later said my case would be resolved via email and hung up on me. Robinhood is thieves taking my money I need a refund and will never use this company again. They sent me an email to "verify my identity" where I had to upload the front & back of my License, which I did and was unnecessary. And I still haven't heard from them. I can't believe I have to keep contacting my bank for these unauthorized withdrawals from my bank account. I wish I had never set up an account with them or given them my bank account information.

  Business Response

  Date: 10/05/2022

  Please see the attached correspondence that was sent to the customer.  

• Initial Complaint

  Date:10/04/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was transferred from my personal savings into my investment account. For whatever reason this locked my account. RH asked I provide ID, Bank Statement, and SSN card, so I did. The account was never unlocked, RH customer service repeatedly just keeps saying theyll continue through email and then ignore absolutely every email. Can not get ahold of a single employee who cares enough to even explain whats going on.

  Business Response

  Date: 10/05/2022

  Please see the attached correspondence that was sent to the customer.  

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I invested my money into my robinhood account to trade but they restricted my account and told me that they wont let me withdraw my money and that I have to reach out to my bank to get my money back. But the bank number account isnt my account and they wont return my funds.

  Business Response

  Date: 10/06/2022

  Please see attached correspondence that was sent to the customer.

• Initial Complaint

  Date:10/03/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Robinhood engages in illegal practices including false advertising, disclosure of PII linked to CCPA, failure to provide support.They advertise they accept and pay for ACAT transfers from other online trading platforms in marketing materials, website, user flows, help center & state that there's no minimum transaction *** and that they would pay up to $75 for any associated fees.I've initiated 3 transfers, they all failed. I've raised cases ********, ******** and 24738832.For the first 2 transfers, I was told my transfer balance was too low and it had to be above $75. This contradicts their promises and constitutes false advertising. When I asked, how that reconciled with their claim about no minimum amount for the transfer, I got no reasonable answer.Case ********: instead of sharing my information, they sent me information about a user named ****** and the names and amounts of shares this user holds in their account.In case ********, I was told that my "transfer was unsuccessful because your other brokerage firm uploaded a larger debit amount than RH can accept", which is false.My attempt was "rejected... 09/07/2022 due to insufficient funds to cover a debit balance": how is that possible given the above statement?"Your incoming transfer includes a -$75.00 charge from the brokerage account/firm you are transferring from. Since your RH account nor your delivering brokerage account have enough cash to cover this -$75.00 the transfer cannot go through." - That is false as the amount I was transferring at on 09/07 exceeded $75 & per the promises made by Robinhood to consumers, this limit should be irrelevant.I've exchanged over 20 emails and multiple in-app support chat messages with RH support who is utterly incompetent. All they've done was provide false information, refer to wrong transactions, disclose other consumer's sensitive information.I took the conversation to ************** 15 messages to RH ****************** support team. I've gotten no traction

  Business Response

  Date: 10/04/2022

  Please refer to the attached document. 

  Customer Answer

  Date: 10/04/2022

   
  Complaint: 18159553
  
  I am rejecting this response because: the response does not address any of the concerns I raised. Referring me back to the same answers I call into question is unacceptable. Unless the business is willing to admit fault
  
  Sincerely,
  
  ********************

• Initial Complaint

  Date:09/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/29/22 @ 3pm An unauthorized deposit of $399 dollars was taken from my account. I immediately tried to cancel this but there was no option to do so. Then when I tried contacting customer support they basically dusted me under the rug and told me to wait a few weeks. I'm currently broke I do not have money in my bank account to pay for this. They told me I missed the window, but I don't think deposits process within 10 seconds. They told me they would email me and closed the chat. I tried again and they did the same thing with no email. Then when I asked while they were emailing me and they blocked my account. I'm completely locked out of all my money and they have made it so I am unable to contact customer service about it. And now I am going to be completely out money, I won't be able to pay rent so I'm probably going to get kicked out. So I gave up after four hours of trying and I invested my money back into a stock. Then they told me the reason I can't cancel the deposit is because I invested into a stock. Each person I talk too is telling me something different. They have deleted all of my conversations with staff so I am unable to show you any proof of the conversations

  Business Response

  Date: 10/03/2022

  Please see the attached correspondence that was sent to the customer.  

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account with Robinhood was deactivated on 09/19/2022 with advising the actual reason for such action, hence I lost the ability to buy/sell shares and also move my funds around to my bank accounts. After countless attempt to reach their customer support team, all I got was emails back and forth and generically stating they're working on it. When I tried to get a customer service rep to call me back or chat with me regarding my case (case number ********), (a) I never received a call back; (b) the chatting service rep also told me it can only be done via email, no further information can be shared with me, and they just sign off. I've emphasize my urgency of moving the funds back to bank account (to meet other obligations), but it just appeared to be a one way street, nobody ever gets back to me to advise the status. I need their support team to reactivate my account so I can immediately transfer my funds out back to my bank account. It's extremely frustrating and I need Robinhood to jump on this right away!

  Business Response

  Date: 10/06/2022

  Please see attached correspondence that was sent to the customer.

• Initial Complaint

  Date:09/29/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a brokerage account with Robinhood, with total investment value at the moment approx $50k Yesterday i logged into my account account and found all funds are gone.After calling robinhood customer support they informed me they received a ACAT request to transfer everything to "VANGUARD MARKETING CORPORATION"How they can be so irresponsible to transfer everything without any customer verification ?On top of that they customer support is so irresponsible, right now i spoke to them after 24 hours and they are saying they haven't started any investigation yet.Customer support response was so frustrating and on top of that lady disconnected the call when asked more questions on my funds.I would request you to get my funds back and investigate what privacy or security they have for customer who invest through ********************** and ban them for such irresponsible action and customer support.

  Business Response

  Date: 10/03/2022

  Please see attached correspondence. 

• Initial Complaint

  Date:09/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a text/email notification from RobbinHood that an account was created fro me. I verified and checked their website and i wasn't able to log into. I was able to do a password reset as it was sent to me by email address. I was able to log in after the password reset. So i changed the password and i sent an email asking ********** to close the account as i didn't authorized nor did I even opened the account. They replied back asking for for personal information such as SSN and DOB which I refused to give because i didn't open the account and for security reasons. I would like to have this account closed and have my info removed from their systems as i never engaged in business with the company. I have email chain for more details i can send upon request

  Business Response

  Date: 10/03/2022

  Please see attached correspondence that was sent to the customer.

  Customer Answer

  Date: 10/03/2022

  Better Business Bureau:
  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  
  

  As ******* at robinHood has closed the account. thanx for your help in this matter
  

  
  Sincerely,
  
  *****************************