Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

9,040 total complaints in the last 3 years.
3,254 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have a small business, Your Mobile Notary LLC, and there is a profile that advertises on Google My Business. I am the owner of this business. However, Google is showing information such as the address that I use for the business that is not correct. They are using my home address. When I logg into their service, and error message appears that says I have to verify my business and they will not let me correct the information about my business. This has been going on for sometime now. They've sent me two postcards by mail with verification numbers but they say I'm entering the wrong numbers. I tell them to call me but no one calls. This is frustrating. I'm asking for a resolution.
Business Response
Date: 09/07/2022
Business Response /* (1000, 5, 2022/08/08) */
Hello********,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

To get in touch with our Google My Business team directly, please contact here: ************************************************************ Please remember to provide the email that owns or manages the GMB page.

Best,
Oliver
Google Support Team

Consumer Response /* (3000, 7, 2022/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
No the response received from Google is not acceptable. It's the same response that they always send. A resolution could be verification of my Business by phone. I would like to speak with a live person. And I would like to speak with a person when scheduled not months later. The information that is listed for my business, Your Mobile Notary LLC, needs correction. This has been going on for months. You've had time to reach out to me. POOR CUSTOMER SERVICE.

Business Response /* (4000, 9, 2022/08/31) */
Hi,

After further review, I see that your business is live on maps.

I also see that your business is set up as a service area business and not a storefront or Hybrid. I reviewed your business profile and your address is not displaying publicly.

Please let me know if you require any further assistance.

Kindest regards,

The Google Business Profile Support Team

Consumer Response /* (2000, 11, 2022/09/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The issue has been resolved.
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Google will not remove a phone number from their system that's associated with this email: ************************ After manually removing it from the account, verification still requires a code to be sent to this inactive number after several days restricting access to my account.
Business Response
Date: 08/08/2022
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we may further investigate.

For Account Recovery issues, we recommend checking "Tips to complete Account Recovery steps" ( *******************************************accounts/answer/7299973 ) for help.
If your account is disabled please go to this page: *******************************************accounts/contact/disabled2

Best,
******
Google Support Team
Customer Answer
Date: 08/15/2022
(The consumer indicated he/she ACCEPTED the response from the business.)
All google support has told me is that it will take a week to be able to use my new number on the account, having to wait a week to use it due to an over secure method of verification is a nuisance to say the least but it seems there are no other options, there should be a way to opt out of this as it is proving to be a huge inconvenience.
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
See Uploaded letter
Business Response
Date: 08/08/2022
*********************,

We apologize for any frustration the customer may be experiencing as a result of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

To get in touch with our Google My Business team directly, please contact here: *******************************************business/gethelp
Please remember to provide the email that owns or manages the *** page.

Thanks,
*******
The BBB Core Team
Customer Answer
Date: 08/18/2022
******************:
I filled out the response form on your BBB website. However, there are actually two (2) Google Business Profile Inquiry Numbers referencing the matter of my account being suspended/disabled.

Inquiry #0-2352000033010 AND
Inquiry #5-6961000032367

As they requested these inquiry numbers to further investigate my concerns, please forward these inquiries numbers to them.

Thank you
Business Response
Date: 09/03/2022
Hi,

Thanks for bringing this to our attention. I've taken the time to review the information further. It seems that your business may be ineligible for maps.

Here are our guidelines for representing your business: *****************************************************************************

Please note: Brands, organizations, artists, and other online-only businesses aren't eligible for Business Profiles.

You mentioned that you attached a file but I'm not seeing it. Please let me know what questions you might have and I'd be happy to answer them.

Kindest regards,

The Google Business Profile Support Team
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bought my original phone in December, the motherboard on the phone failed. Filed claim through warranty, got replacement phone. That phone is now having issues and is starting to repeat the issues of the original one, went through customer support to make another warranty claim bit have no information on if my replacement order was successful and the customer service is not helpful and I fear that this phone is a lemon.
Business Response
Date: 08/26/2022
Business Response /* (1000, 5, 2022/08/08) */
Hi,

We apologize for any frustration the customer may be experiencing because of Google products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below.

For additional products and information, please contact us at https://support.google.com/pixelphone/gethelp

If the customer has already reached out through Google Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

Regards,
Thomas
The Google Support Team
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To whom it might concern: My name is *********************** (******) and I own an ecommerce at sachviet.us I use Google Ads to run advertising for the store - the account number is ************ and email ************************ is mine as well - associated with my work account ****************** Google said - "Your promo code is active Spend $500.00 on Google Ads to get $500.00 for future ad spend."After I run my credit card to the *** to get $500 for future ad spend (thus my last payment didn't went thru since the credit card is ***ed out), in the beginning of August, they disabled my ad account. (suspended for suspicious payment activity).This is a very bad tactic. Is the company trying to get the first $500, and then just disable people's account like that? Can't believe it comes from a big, reputation company like Google. I am really disappointed.I have attached my ID and my business credit card for the company to review. Now I can't even change my card to continue! The account is disabled!I don't just accept a sorry - see how many customers I have lost since I was not able to run ads?I need someone to call me for a resolution. My work email is ****************** and my phone number is ************.
Business Response
Date: 08/08/2022
Hi,

We apologize for any frustration the customer may be experiencing because of ********************** products or support. For the best and fastest support for their issue, we encourage the customer to contact us directly using the specified links below.

For additional products and information, please contact us at *****************************************************************************

If the customer has already reached out through ********************** Support channels, we ask that they please share their existing Case ID, so we can further investigate. Thank you.

Regards,
******
The Google Support Team
Customer Answer
Date: 08/16/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi!

Thank you for your attention! I submitted a case (August 1) and receives no response as you can see in the attached photo.

Usage at $555 (I strike hard to get the $500 ad credit) and then my account is suspended. For the last 2 weeks my sales dropped drastically and now my cashflow is negative.

Please help as soon as possible!

Thank you
****** ***********************

See Attachment/File: 362-155-7185.jpg
Customer Answer
Date: 08/16/2022
***Document Attached***
I went to your link, then clicked on the blue button and it leads back to google ads account. I need a real person to guide me through and look at my account.
See Attachment/File: ads.jpg
Business Response
Date: 08/24/2022
Hi *****,

My name is *****, from the Ads Escalations team. I'm sorry to hear about the trouble you've had.

There's a specific team that reviews suspended accounts. After reviewing your case and taking your feedback into consideration, they've confirmed that your account was and still is in violation of our Google Ads policies.

However, if you believe there's been an error, and that you haven't violated our policy, submit an appeal ************************************************************************************** and explain why. We aim to review your appeal within 5 business days but sometimes it can take longer.

We only reactivate accounts where there's a good reason. Take the time to be detailed, honest, and accurate in your appeal. Learn more about why we suspend accounts and the reasons we take these actions: *******************************************************************

Best,
The Google Ads Team
Customer Answer
Date: 09/02/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,

I tried to contact them back and they still have not told me which policy that I violated so I can fix. Honestly I just want to do business here, not to make trouble. Can you please ask them regarding the policy?

I have to contact you through BBB because nobody wants to let me know what I have done wrong. If you look at my ads, all are for my bookstore www.sachviet.us (I have attached a photo with my email back, and I still have not heard back from anybody).

I import books from ******* and sell in the US, and Google ads affect my cashflow A LOT. Please don't kill a small minority business.
See Attachment/File: 2
Initial Complaint
Date:08/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I once signed up for good business account and they charged me a $20,00 . Their email is complicated to retrieve and look at ... plus the way it was signed it does not apply to my business entity. I countesses asked them to cancel ... by email ... third very hard finding a phone number... they keep refusing to cancel and refund me . This is a scammer of way of business . There is not contact person to reach out and souber out . The automatic email retrieved is complicated and does not work .
Business Response
Date: 08/08/2022
Hello *********,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through our Google Support channels, we ask that you please share your existing Case ID(s), so that we may further investigate.

To get in touch with our Ads team directly, please contact us via this page: *******************************************google-ads/?hl=en#topic=9803759

Best,
******
Google Support Team
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
For a week or longer I have being sending several complaints and reports to ******* Compliance Team.. to delete videos of myself and my previous home from their platforms.. The videos I have reported is in complete violation of my rights as a ************* citizen.. There are a direct violation of *******'s conduct policy of harassment, cyberbullying, impersonation to name them specifically.. I have explained that it is impersonation and that I'm being exploited.. This could very well cause hurt harm and danger to me and my family ( loved ones) I have not received a response for the countless numbers of reports that been filed.. Being impersonated and identify theft is what ******* has allowed.. It is defamation of character and has been causing turmoil in my peace and everyday living.. This is yet another way I'm trying to reach out to ******* to please delete the videos of me and my previous home and sensitive information. Attached are screenshots of the channels that has been impersonating and bullying me (******************).. I ask that this matter could be solved for my peace of mind and safety .. Please delete the channels Dril ****** and Always Thankful as it is a direct violation of my civil rights.
Business Response
Date: 08/05/2022
Hello *******,

We apologize for any frustration you may be experiencing as a result of Google products or support.

For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below:
***********************************************************************

To get in touch with our ******* team directly about a paid membership or purchase, please contact us via this page: *****************************************************************.

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate.

As an alternative, kindly reply to this complaint with a direct link to the channel and videos in question. Thank you.

For additional products and information, please contact us at *******************************************

Thank you,
******
Google Support Team
Customer Answer
Date: 08/15/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
Here are screenshots of the channels... DRIL ****** & ALWAYS THANKFUL.. Thank you so much for your time and efforts...
See Attachment/File: B876CF00-84A3-42BB-A501-638D7B745EC7
Customer Answer
Date: 08/17/2022
***Document Attached***
Hello... I have been working with ******* member services who has only taken one video from the channel.. They clearly understand that I want all video removed and are refusing to do so.. It is clearly disrespectful and harsh for me to be treated like this. I appreciate any and all effort that you all put forth to help me eliminate this aggravation in my life. Believe I have attached screenshots of the videos and channel that are violating my right.. CHANNEL: DRIL ****** (1 SHORT CLIP)
ALWAYS THANKFUL (12 VIDEOS)

I did not receive and ID number from ******* just some arrogant person showing no care for my situation.

Please help... Thank You
See Attachment/File: 28347410-64B0-4E36-865E-6DA5D718B0D0
Business Response
Date: 09/01/2022
Hi,

Our dedicated specialists team is currently working on your case and we are in continual communications with them to monitor the progress of the issue.

However, this is taking more time than usual. We request for more time so that we can explore all possible solutions and provide the best solution.

Your patience is appreciated while we work for a resolution for you.

Regards,
******
BBB Core Team
Customer Answer
Date: 09/06/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe that it is not being taken serious... why is it taking so long... One video was already deleted... Thank you for your time.. Attached are screenshots of the videos and channels..
See Attachment/File: CFA86314-82AC-4F6C-A49E-488C8607EFDB
Business Response
Date: 09/13/2022
Hi,

Thanks for waiting for us to investigate this issue for you.

The specialist has let us know that since this issue is related to Individual Impersonation, we require that you fill out the external individual impersonation form to report this issue.

You can find the external individual impersonation form here: ************************************************************************

Regards,
******
The Google Support Team
Customer Answer
Date: 09/16/2022
(The consumer indicated he/she DID NOT accept the response from the business.)
I have sent multiple impersonation complaints to ******* with no help in resolving the issues. This has been going on for almost 2 months. It's hard to understand why haven't they taken the videos down. It is causing me stress and turmoil in my life. I am begging to have these channels deleted.
See Attachment/File: 29ACFDB3-D2EB-4A50-BAB0-8F3FD8DAA1D0
Business Response
Date: 09/26/2022
Hi,

Thanks for waiting for us to investigate this issue for you.

Since this issue is related to Individual Impersonation, we require that you fill out the external individual impersonation form to report this issue.

You can find the external individual impersonation form here: ************************************************************************

Regards,
The ******* Team
Business Response
Date: 09/26/2022
The complainant must fill out the form linked here in order to review the complaint: ************************************************************************

They have not done so yet.
Initial Complaint
Date:08/04/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought three Google Play gift cards from two stores on 7-26-2022 & on 7-27-2022. The first store was ******* the second store was Staples both were in the ********** **************. For a total of $55.00 in Google play gift cards. I have contacted Google Play store and the Google customer complaint line multiple times received no resolution to my complaint. I am asking for Google to place my gift card amount of $55 onto my Google Play account from the Google Play gift cards that I purchased at a stores listed above with cash in ******** in the year of 2022. I have filled out their complaint form multiple times received multiple cases number from Google but none have gone to be resolved in putting my money onto my Google play account for the $55 cash dollar bills I spent on their gift card cards. According to their records the $55 total has not been redeemed when I contacted google. Currently Google's customer service phone number is no longer working and their email service for their customer service is no longer working as well. I still have not received my $55 back onto my Google Play account. According to the Google's terms and conditions on the back of the Google Play gift cards states that I would just need to contact their Google Play customer service lines for a refund of my money but there's customer service lines are no longer being staffed and go to nowhere. I have yet to receive a refund of my $55 from these Google Play gift cards that I purchased at these two stores in ********. If Google Play gift cards are no longer being redeemable on their googles websites then google should remove all of their gift cards from all stores in the *** then too. I'm requesting a refund of $55 from Google for the hassle of not being able to use these gift cards as statedon their website.
Business Response
Date: 08/05/2022
Hello ***,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at *******************************************

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

For refund requests please contact us here: *******************************************googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
*******************************************googleplay/answer/9057338?hl=en

Best,
******
Google Support Team
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was using google Fi phone service from May (also bought a new phone from them). Noticed that I can't receive phone call, can't receive message on my phone started sometime between July 15 - 20. Didn't realize it until friends told me can't send message to me. Verified from my wife's phone which is on a different carrier. Reported the issue on July 23rd to google Fi customer service. They couldn't solve the problem, escalated it so called "higher team". Today is August 4th, problem is still there. Missed couple important calls and messages. Very frustrated since I'm still paying my monthly bill but can't use the basic function of a phone service for 2 weeks. Chatted online with a representative tonight, was told to wait for e-mail. But I got e-mail every day for the last 5 days stating "we are working on it". I asked for a phone return and full refund, I was ignored by the representative and was terminated from the online communication.
Business Response
Date: 09/30/2022
Business Response /* (1000, 5, 2022/08/05) */
Hello ******

We apologize for any frustration you may be experiencing as a result of Google products or support.

For the best and fastest support for your concern, we encourage you to contact us directly using the specified links below.

To get in touch with our Google Fi team directly, please contact us via this page: https://support.google.com/fi/gethelp

If you have already reached out through Google Support channels, we ask that you share your most recent support inquiry ID, so we can further investigate. Thank you.

For additional products and information, please contact us at https://support.google.com/

Thank you,
Phoebe
Google Support Team

Consumer Response /* (3000, 7, 2022/08/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I got those problem for dealing with their support team. Until today, more than 2 weeks after I have the phone call issue. The problem is still there. They refused my return and refund request and still couldn't provide very basic service for a wireless (receiving calls and text messages). The only response I got in email everyday is our engineering team is working hard to solve your issue (work my ass!)

Business Response /* (4000, 9, 2022/08/24) */
Hello BBB Team,

We thank the customer for providing us with this information. We see that the customer is currently in contact with one of our agents through case ticket # ****************

We ask that the BBB close this complaint as we have been working with the user towards a resolution.

Thank you,
The Google Fi Support Team

Consumer Response /* (4200, 11, 2022/08/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although I have a case number with their support team, they still couldn't give a solution after over one month, which is unacceptable.

Business Response /* (4000, 13, 2022/09/13) */
Hello BBB Team,

Thank you for bringing this user's issue to our attention. After reviewing the user's account, we see there was an issue when they ported in their number that caused it to not be provisioned correctly on their Google Fi account. Our number specialist team is currently working with the
user and our partner carrier to resolve the issue. We ask that the user continue working with our team toward a resolution.

As we are working to resolve the issue, we ask that the BBB close this complaint.

Thank you,
The Google Fi Support Team

Consumer Response /* (4200, 15, 2022/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What resolution requires two months? Up to this day, I still don't have a functional phone while paying for my monthly bill. Tell me if that is acceptable? Worst customer service ever in my life, not one of them.

Consumer Response /* (-5, 17, 2022/09/23) */
I have a major hurricane coming my way. If this is not solved by that time (9/27-9/28), that means I don't have a reliable communication tool in this emergency because of retardness of google Fi customer service department. It's going to be a serious problem. Worst case, you could face a hefty claim.

Business Response /* (4000, 18, 2022/09/30) */
Hello BBB Team,

We thank the user for their response. Our number recovery specialist has been working with this user to fix the issue. We do understand the frustration the user has experienced for the time it has taken to resolve the issue. We do ask that the user continue to work with the specialist to recover their number.

We do see that the user has canceled their service at this time. We have provided a one time courtesy refund to the user for the service charges. We ask that the BBB close this case.

Thank you,
The Google Fi Support Team
Initial Complaint
Date:08/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My bank account had 59 charges from "Google **************" all in the amount of $4.23. These charges happened between 1:00 am and 5:20 am. I contacted google letting them know I did not make any of these charges. My google purchase history for July only has 3 items, none of which are the charges in question. I filled out there form to report fraudulent charges. I had to fill this form out 59 times, 1 for each $4.23 transaction. The claim was denied - this is what my email stated - "After reviewing your claim, we were unable to confirm fraudulent activity in this case, so no refund will be provided by Google at this time."

There is no way to actually speak with someone to get help with this.

Claim # **************
Business Response
Date: 08/23/2022
Business Response /* (1000, 5, 2022/08/05) */
Hello *****,

We apologize for any frustration you may be experiencing as a result of Google products or support. For the best and fastest support for your issue, we encourage you to contact us directly using the specified links below. For additional products and information, please contact us at https://support.google.com/

If you have already reached out through Google Support channels, we ask that you please share your existing Case ID, so we can further investigate.

For refund requests please contact us here: https://support.google.com/googleplay/answer/2479637?hl=en
Or for information on reporting Gift Card Scams or other abuse, please visit this page:
https://support.google.com/googleplay/answer/9057338?hl=en

Best,
Oliver
Google Support Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Google, LLC is NOT a BBB Accredited Business.