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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Google, LLC

      1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

    • Google, LLC

      600 - 10 Dundas St. E Toronto, ON M5B 2G9

    • Google

      111 8th Ave New York, NY 10011-5201

    • Google

      85 10th Avenue New York, NY 10011

    • Google Fiber

      650 North Ave NE # S205 Atlanta, GA 30308-2705

    Customer Review Ratings

    1.19/5 stars

    Average of 597 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromFrank D

      Date: 11/04/2024

      1 star
      A representative from google adwords hacked into my system and changed my keyword bids.I was scammed by google adwords out of $1500. ***** from Google is doing nothing about it and google is not responding!!!I WAS SCAMMED FROM GOOGLE ADWORDS and THEY DON"T CARE!!!!!Buyer Beware!!!!!!
    • Review fromMarianne C

      Date: 11/04/2024

      1 star
      Keeps taking money out of my account ****** a month for service not rendered, i have sent bank statements per request still nothing, at this point I demand to have a reason, please.
    • Review fromNicole L

      Date: 11/03/2024

      1 star
      They do false advertisement . they allow you to buy their Google Play credits then they lock you out of your own account and will keep your money and will not refund it
    • Review fromAngela M

      Date: 10/31/2024

      1 star
      I have been constantly harassed by googles voice search sales team . Today after I told the guy on phone I wasnt interested. The man proceeded to call me a ***** . I then explained I am disabled and he called me special needs ***** absolutely refused for me to speak to a manger and then berated me until I disconnected the phone call. Ive tried several ways to get a hold of google . If this how your company treats people with disabilities I DONT WANT ANY PART OF IT . Discrimination isnt funny !!
    • Review fromLindsey W

      Date: 10/31/2024

      1 star
      Google Fi's "Unlimited" plan has changed the fine print of its Terms to be LIMITED to 50GB. This is false ************** took 3 agents 2 days to figure out that this is why my data was no longer working suddenly after years of being a loyal customer - further proof that they changed the Terms recently.This is immoral and corrupt.
    • Review fromAlicia C

      Date: 10/30/2024

      1 star
      Ive even hacked my Google and ******** have been token from me I cant log in to any of it I dont know who to contact
    • Review fromLiora C

      Date: 10/29/2024

      1 star
      I am a small business owner and Google just suspended my account in 2 seconds for no reason and they dont even call you and I cant speak to anyone there. I have been in business for so many years and its a shame on you Google for treating your good customers like this. I will try to get them into court.
    • Review fromIv A

      Date: 10/26/2024

      1 star
      Google blocked Google Pay for me. I provided documents for unblocking, but they didnt like them. I submitted new ones, and for a week now, they havent responded to emails or anything.Theyre also not responding in the chat, and now theyve started ending conversations ************** monopolists, I have no alternatives for making in-game purchases. I would gladly stop using this service if I had a choice.
    • Review fromCheryl L

      Date: 10/26/2024

      1 star
      ************ took my money for workspace service. They say is unauthorized and sent me to Google pay which refuses to refund. Used to be trustworthy but now located in ***** is horrible. ******* ALL payment options.
    • Review fromZachariah L

      Date: 10/24/2024

      1 star
      This company gamevault999 Has stolen money from me. $500 and ignore me when I try to reach out to customer service

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