We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Google, LLC

      1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

    • Google, LLC

      3400 Hillview Ave Palo Alto, CA 94304-1346

    • Google, LLC

      1600 Amphitheater Parkway Mountain View, CA 94043

    • DoubleClick Inc.

      450 West 33rd Street New York, NY 10001

    • Zagat

      76 Ninth Ave, 4th Floor New York, NY 10011-5225

    Customer Review Ratings

    1.19

    Average of 596 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Felicia L

      Date: 09/24/2024

      Has gotten everything from me to validate my company including tax id number and banking and still refuses to acknowledge or publicly post my company name in the search engine for fencing contractor in my area of ***** . This has failed to resolve after 3 attempts to correct the issues

    • Gloria M

      Date: 09/22/2024

      NFLSunday Ticket complete rip off. You do not get to watch every game every weekend false advertising. Don't give them a nickel. I paid for it last year and I got none of the games I wanted they were all blacked out.

    • Jeffrey H

      Date: 09/22/2024

      Switched from Tmobile to Google fi.Never had any issues with Tmobile but constantly having issues with Google / Google FI. I opted to order two pixel 8 phones with the promo for new customers the phones were free with applied bill credits. Received my phone in a few weeks, activated and works great. After about a month waiting my wifes phone never arrived. Called and asked ** if they could expedite and the ** *** said that they could not do anything but I could cancel the order and reorder. I cancelled my wifes phone order and lost the promo with it. The new promo was on the pixel 9 phone. I called ** and asked if it would apply to my account. They said since I had the unlimited package my wifes pixel 9 order would be covered by the new promo of applied bill credits and the pixel 9 is essentially free for new users. Ordered the pixel 9 after getting off the phone with the ** ***. ***** received, activated and works great. Unfortunately google / google fi is not applying or giving me the bill credits for the pixel 9. I have traded emails for over a week with people in ** and they are 100% clueless. Not sure if it's a classic ************* or if their support is totally inept or incompetent.Knowing what is know now I would never suggest or recommend Google fi or buying thru their store. Service and coverage is excellent along with the phones, it's the non existant ** that is the problem. I posted on reddit and people with a similar issue had it resolve by a ** *** named **** I was told from a reddit poster Google has a glitch in their system when I cancelled my wifes phone order she still appeared as an existing user even if she never received any phone or had any phone activated. I am hoping my issue gets resolved but I am skeptical at this point. Actually I would give them zero stars if I can.

    • Aidan C

      Date: 09/17/2024

      I have had three charges each of $126.37 and three conversation surrounding a missing network box that was sent months ago and confirmed now by three reps it was received and a refund would be sent and no other charges would be added yet with no success .

    • Brandon C

      Date: 09/16/2024

      Google customer support service technician are charging money to help recover all of the people who have Google account and that forgot their Google account password we can't get in contact with a person on the phone from Google customer service and even when we do they asking their users to pay money to their customers support service technicians to get help and access my in to our own free Google account like they say it was this is completely wrong and should never be allowed to do anything like this SOMETHING NEEDS TO BE DONE AND THIS NEEDS TO BE LOOKED INTO AND NOT JUST PUT ASIDE

    • Chandler G

      Date: 09/14/2024

      This app is absolutely just a tool used to limit free speech. I pay 20 bucks a month and I was banned from commenting because I don't support pedophiles. This app is absolutely shameful. And there's not a number to call, or anyone to talk to.

    • Roger H

      Date: 09/14/2024

      Google charged 1 dollar on my card for play pass discount at 4 am without my knowledge or approval so how many people got this charge did google just make hundred of millions off of google accounts and where did money someone needs to check little charges i want my dollar back thank you

    • Aja T

      Date: 09/11/2024

      I am a business owner with a service based business, with a business profile on Google's platform. I recently changed scheduling systems and was unable to remove the third party booking link from my Google profile. I contacted Google several times since June 2024. I was told to file a third party complaint form and provide proof showing that I reached out to the third party attempting to remove the link. According to their support information, the third provider has 5 business days to remove the link before Google will remove the link themselves. It has been 4 months and Google has done nothing to resolve this issue! Google is allowing inaccurate information to be displayed about my business profile and it has affected my ability to acquire new customers because of the confusion when booking.

    • Ev K

      Date: 09/10/2024

      Google forces you to have & use a Gmail account to use android device & services; thabks to much spam my email filled up, google gave many warnings about having a full inbox and not being able to send or recieve mail soon; my inbox fills up,and all sercvices stop, and to have services turn on i have to pay for expansion, even if idelete 100s or 1000s of email my services remain off there trying to force me into a monopoly they control and own, how any of this is legal is beyond me

    • CJ S

      Date: 09/07/2024

      I asked for answers and I got hung up on I will be ***orting this to the BBB. The customer support service is awful. Yes I was irate! I did not raise my voice. I did not point any derogatory remarks at the customer service **** I expressed that I was angry and my issue was not resolved and the *** said thanks for contacting goodbye and hung up on me. This has been the worst experience I gave ever had with customer service. I am livid. Save yourself some headache and don't switch to Google Fi

    Google, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.