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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 596 Customer Reviews

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    Review Details

    • Afia H

      Date: 08/06/2024

      Google LLC has been charging me for a service I tried as a trial and forgot to cancel. However, when I tried to cancel, I could not find the subscription or log in as admin to my account. Every time I try to access the admin side of G-suite, the page refreshes, asking for my email and password over and over without allowing me to log in. Also, it's very hard to get in touch with them to find out why I'm being charged and why I can't cancel. You would expect better service from such an ubiquitous, wealthy company.

    • PARC C

      Date: 08/05/2024

      NOT COMMUNICATING WITH ****UMERS ABOUT ANY HACKS OR COMPROMISED INFORMATION OR NOTHING TO KEEP ****UMERS UP TO DATE ON PROTECTING EMAIL ADDRESSES, ANY SECURITY INFORMATION NEEDED FROM ****UMERS BUT BRAODCASTING IN NEWS ARTICLES.... SPAM MAIL, EMAILS PEOPLE DIGGING UP OLD INFORMATION NOT HAVING NO REMORSE FOR ANYONE OR ANYTHING PEOPLE HAVE BEEN THROUGH.... INHUMANE AND NOT GIVING NO CARE IN THE ********* INFORM ****UMERS OF THE **** TO HAVING ANYTHING GOOGLE... NOBODY OBLIGATED TO HAVE IT IF ISSUES LIKE THIS PERSISTS OR CONTINUES TO HAPPEN... CREATES ISSUES TO FIND NEW WAYS TO CREATE POLICYS ... THINKS THEY HOLD MORE POWER BY STAYING SILENT WHEN IT REALITY YOU DO HAVE TO LET PEOPLE KNOW IT YOUR HAVING A SECURITY BREACH AND COMMUNICATE ON PEOPLES ACCOUNTS. NOT TO BE TRUSTED AS A INTERNET OR EMAIL SERVICES HAS NO PROBLEM BEING ON PEOPLE PHONES DOING WHAT THEY DO THOUGH....

    • Cameron V

      Date: 08/05/2024

      Do not get Google Fi cell service. It is not worth it and they keep sending me a bill months after the service was canceled. I canceled the service 24 hrs after I paid for it and they keep sending me a bill for $1.82.

    • Michelle W

      Date: 08/04/2024

      Spent money on a Google Play gift card. Upon entering it into my account, they said they needed more info. They requested a picture of the front and back of card, plus a picture of the receipt. I did as they asked and they gave me some flippant answer...in other words, I'm out of money and they're a little richer. When is this going to stop??? Thousands of people are getting ripped off by this mega company and no one is doing anything about it. I've dealt with support, twice, even played around with my account settings, but to no avail. I am really angry that they're doing this to people with no consequences.

    • Andrei E

      Date: 08/03/2024

      They created a dead-loop in which they refuse to take down my TradeMarked stolen video training. The training has the trademark in its name and which is present throughout all of the videos. I want to take the case to the small court.

    • Karen H

      Date: 08/03/2024

      I bought a Google llcgkws6 phone for $840 at att. While setting it up I had a password problem. I had also changed my phone number. I tried to reset password but couldn't. Google website did not help att couldn't help,phone repair store couldn't help, geek squad at best buy couldn't help. Everyone said I'd have to contact Google which has no customer service to actually talk to someone. I have a phone now and I can't even use it as it's not been set up. Att requires you to pay it off before they can stop service... what to do??

    • Curtis S

      Date: 08/02/2024

      I never used my Gsuite account. They overcharged me once I added another email address not realizing it would cost more money, but would never allow me to remove the unused email address. I cancelled all services and they are still charging me money.

    • Ezequiel R

      Date: 07/31/2024

      I'm trying to get search results to research former President ****** and no matter how I search for ****** the results only come up on *************************. Google is currently involved in election interference.

    • Hui L.

      Date: 07/29/2024

      Extremely disapointed with the custom service and technical support at Google Fi. We switched from Google Fi Simply Unlimited plan to Unlimited Plus plan for a family of four before an international trip so that we can use for international call and data. However, since first day we arrived, there were no service at all for my wife and daughter for six weeks. I can barely get to the data working while Google Fi is charging us $200 per month. After we came back and reached out to Google Fi, we were told that they can offer $40 credit at maximum after we were charged $300 for no service during our trip. The sim card on my daughter's phone has having issues for two months before the trip and their engineering team is still working on it while charging us the service fee. What is funny is that even though they provided no solution for any of our issues, Google Fi are still saying that they always strive hard for better service and customer satisfaction, and would love our feedbacks.

    • Robert M

      Date: 07/27/2024

      Not complete with the complaint. ******* has banned my account for something against guidelines when I requested to understand what guidelines I broke they did not answer and just deleted my account

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