Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Google, LLC

  1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

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  Google, LLC

  3400 Hillview Ave Palo Alto, CA 94304-1346

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  Google, LLC

  1600 Amphitheater Parkway Mountain View, CA 94043

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  Google

  111 8th Ave New York, NY 10011-5201

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  Zagat

  76 Ninth Ave, 4th Floor New York, NY 10011-5225

Review Details

• Review fromShirley J

  Date: 03/23/2024

  1 star
  Google Play is a scam artist!! Once you accept an offer like in my case, a 30 day free shipping with Amazon. I accepted the promotion that also said cancel at anytime and I did. But Google wants to act like I didn't cancel my promotion/subscription and started taking money out of my bank account. There are a lot of prompts to read but don't help. There are numbers to call but you'll never talk to a person. I've sent emails with my number but to no prevail. There's really no way to get through to them and they know it. Be extremely careful accepting a promotion Google Play, you can't get out. Even Amazon said that they can't do a thing about canceling the promotion with Google.

• Review fromRob W

  Date: 03/21/2024

  1 star
  It should be shouted from the mountaintops that reviews on Google business listings are mostly fake reviews and should not be trusted in any way. We have seen multiple businesses posting fake reviews for themselves all the time and attacking competitors pages with fake reviews so obvious a four year old could tell they are fake. Google refuses to remove those fake reviews and in fact ALLOWS companies to slander others using their platform and technology. As it is so utterly easy to post fake reviews I would urge anyone reviewing businesses to LOOK ELSEWHERE for truthful reviews and content because Google does absolutely nothing to ensure reviews on it's platform are legitimate. Their site promotes some of the fakest reviews I've even seen and the vast majority of reviews on Google profiles ARE FAKE.

• Review fromBritney F

  Date: 03/21/2024

  2 stars
  I'm a customer that uses their cellphone services google fi. I would like to complain about ************* DATA. Once you use 50gbs of data they throttle your service. Forcing you to pay $10 more per gb. For them to unthrottle your service until next billing period. I use my phone for work and personal use. And as of late I have to pay for the additional gbs. Leaving my bill well over $200. When it should be unless that $100. Sometimes I don't have access to wifi so I end up using a lot of my data. Why give false advertising about unlimited data for certain rate when that's not the case

• Review fromRebecca W

  Date: 03/21/2024

  1 star
  Not happy with the google link with *********** I have tried since January to cancel and stop all payment from coming out of my account with no success. In February I put a claim in with my bank and the bank returned the funds. Well because of the not payment to my bank the funds were taken back out. I had originally signed up for a $4.99 a month plan. They never took the $4.99, instead they took $72.99. And the last 3 months I have been fighting this. They keep taking $72.99. In the mean time when I go into the app it says I have no subscription or membership. Tried to get live chat and it send you in a circle. And then states your no eligible due to terms and policies? If Im not happy with the rip off I should be eligible for a refund. I would probably says its mor ******* I need the refund but its through Google. This either needs to be reimbursed to me or my bank. I cant afford this amount every month. Im on a food pantry budget.. so FIx it..

• Review fromJack D

  Date: 03/20/2024

  1 star
  Google needs to stop copying Apple computer **** And start bringing back the built-in 3.5mm headphone **** starting with the Google pixel 8a or Google will lose a another customer because they don't care about their customers, they only care about money and profit

• Review fromSophia B

  Date: 03/19/2024

  1 star
  In October I purchased a Google 8 pixel phone from Xfinity, the phone is under warranty and Google wants to place $800 authentication hold on my card. The motherboard on the phone is bad a Google repair shop check the phone. Why have a warranty on something and ask the customer to place a hold on there card. The phone motherboard should have not gone bad in this length of time, so the phone was defective when I received it, and should be replaced. The motherboard went out February 28,2024. I would give them zero stars if I could I'm tell everyone please do not buy Google products, they DO NOT honor their warranty unless you let them place a hold on your card, you should not have to do that. This is the most dishonest thing to do when you have a business. DO NOT PURCHASE GOOGLE PRODUCTS!

• Review fromBradley S

  Date: 03/18/2024

  1 star
  I had Google music pretty much ever since it came out and had bought numerous albums over that time span. They switched it to ******* music and I now don't own the albums that I bought. To listen to them without a ad after each and every song I have to pay a monthly subscription. That would be okay if they had refunded me the thousand plus dollars I spent buying albums but they don't. They steal that money from you. Now they are doing it with their service that you buy movies and TV shows off of. I have now lost two seasons of a TV show that I bought and three episodes of another one that I purchased. These are not rentals. These are full purchases. The option I have now is to re-buy the two seasons plus the couple of episodes that I lost or get a subscription to another streaming service that offers those seasons and shows on their platform. How can you sell a product and offer two options, one being rent the second being purchase, and if they select purchase they can eventually take that product back. Just like the music. Music they don't refund you any of the money that you used to buy the product that they took back. They also don't warn you about that possibility nor give you a heads up at the changes going into effect. Now if I sold something to my neighbor, let's say a lawn mower and I offered two options, they could rent it or buy it. Let's say the neighbor decided to buy it out right? And so they paid for it took possession and 3 years later I went to their house and took it back and then put it back out for sale. I would be arrested for theft and put in jail. So what the f*** is this.

• Review fromChristopher C

  Date: 03/14/2024

  1 star
  Google ads stole money from our small business. They incorrectly out down a maximum spend of $900 a day, after we agreed to a single month of $1000. When trying to contact them to resolve this they said it was the fault of the Google ads company they contract with, Concentrix. They then apologized, said they would open a refund ticket, and then a few days later we received an email saying the error was our fault and not theirs, so they would keep the $10,000 they pulled from our business account. Still trying to resolve this but DO NOT use Google ads.

• Review fromLois K

  Date: 03/13/2024

  1 star
  This is the email I sent to ********** and GOOGLE PLAY.On Tuesday, March 5 2024 I tried to sign up for ********** free trial. Your associate ******************* proceeded to tell me in order to get the special rate after free trial period I needed to pay upfront. He helped me set up a CASHAPP account. I put $160 dollars in this account. This money was sent to ********************************* Everytime we had contact following this conversation he would try to convince me to put more money into it. I refused. He also has me go into Target and send myself a $360 ecard. This I have. Unsure how he intended to scam this from me. I cancelled ******** I do not want your free trial. All I want is my $160 sent to **** am in the process of filing a scam alert and filing with the Better Business Bureau. Refund my $160 and we can part ways and end this. *******************

• Review fromAmy L

  Date: 03/13/2024

  1 star
  This company is massive and yet cant provide human support to their customers? Its pathetic and if you call the phone number to try you just get stuck on hold forever if you can even get past the auto bot. I have lost important photos and messages multiple times because they change things without warning consumers properly so they can save data.