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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Google, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Google, LLC

      1600 Amphitheatre Pkwy Mountain View, CA 94043-1351

    • Google, LLC

      600 - 10 Dundas St. E Toronto, ON M5B 2G9

    • Google

      111 8th Ave New York, NY 10011-5201

    • DoubleClick Inc.

      111 Eigth Avenue, 10th Floor New York, NY 10001

    • Google Fiber

      920 Bob Wallace Ave SW STE 323 Huntsville, AL 35801-5644

    Customer Review Ratings

    1.19/5 stars

    Average of 597 Customer Reviews

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    Leave a Review

    Review Details

    • Review fromAntwan W

      Date: 12/22/2023

      1 star
      **** got me convinced ******* is racist asf just like its owners ! How is that when people comment Monkey regarding a black Person . The comment stands on ******* dont get removed . But when someone comment Cracker . Regarding a white person It violates and considered hate speech? ?? yall are racist and I will not be using ******* or google anymore. I moving to Rumble F**k yall ! Yall are not superior yall are no diffrent tf .
    • Review fromRachael L

      Date: 12/22/2023

      1 star
      I signed up for Google Fiber and was told that I would be reimbursed for my Xfinity cancellation and never had. When I talked to support they said that is not something they do. They also told me that my first bill would only be $70 and they ended up double charging me. If I would have know that they would s**** me over I never would have switched. They still owe me on the cancellation of the Xfinity. I told ******* today that I was told that would happen by the salesman and the installer. She said they would get back to me today about it and haven't. ******* today was very rude and unprofessional. DO NOT GET GOOGLE FIBER. They lie to you.
    • Review fromArie J

      Date: 12/22/2023

      1 star
      The company does nothing with reports about fake reviews. I have reported hundreds of fake reviews from businesses engaged in shady practices, trying to boost their reputation with fraudulent reviews. They do absolutely nothing about it! So, Google reviews are worthless
    • Review frommatt l

      Date: 12/20/2023

      1 star
      Posted a review for a local business and they hide it from public view. What is the point in leaving a review if nobody is going to see it but me, I already know what I think of that business. Google needs to pull their head out of their butts and see the light. To me they are a bunch of dishonest liars. Now that I see what they have done I cant believe that any of the reviews are true and complete.
    • Review fromShaun M

      Date: 12/20/2023

      1 star
      Worst social media platform ever anymore. The Woke BS is a complete joke and honestly just shows how pathetic Americans are. The best is when you haven't posted a comment in YEARS but you get a message out of no where claiming you violated "harassment or bullying policies"?!?!?! ******* and their entire company of workers is a pathetic joke and nothing more than a bunch of low life cry babies trying to censor people's right to freedom of speech. I hope to God one of these days ******* just gets sued out the a** for violation of rights and has to shut down for good. ******** you are pathetic losers.
    • Review fromKristy L

      Date: 12/19/2023

      1 star
      Google nest is a faulty product and when I purchased it, I thought that it would be a great addition to my home. Instead, they sent me two defective thermostats. It proceeded to kill my circuitboard on my furnace. So not only am I out the cost of the electrician to install the nest thermostat, the **** person to correct the nest thermostat, but the new circuitboard for my furnace. Do not buy this product. Google has given me the runaround through their customer service department and will not allow me to speak with a supervisor. I have spent 5+ hours on the phone with their service department, trying to resolve the issue. I am very tech savvy, and they have not been willing to work with me on this And will not allow me to speak with someone in charge to resolve the issue.
    • Review fromStacey S

      Date: 12/18/2023

      1 star
      This review is for Google ************* Ads. This company needs to be stop they have No problem taking your money. I have been running ads on Google local service for over 2 years and have notice a lot of shady stuff. Today we notice that there showing our Ad for "FREE Junk Removal in ********* **. Now that *** not seem to be much of a problem right well we pay them $33 dollars a Lead for this. How many calls do you think you'll get for this keyword search term. As a matter a fact try and find a Bad Review online about this platform "GOOD LUCK". You want find not 1 and that because they make sure to remove any bad comment and or reviews from the internet. No one in there right mind would pay not even $1 for advertising anything that's a free service. I wish i could share a screen shot with this review so you could see it for your self.. Do Not Use this service unless you have unlimited funds plus there is absolutely no customer service.
    • Review fromAlesia B

      Date: 12/15/2023

      1 star
      They take my money for ******* premium service that means no commercials so you have a channel. I innocently posted some videos from a Queen ******** I went to, and they say I violated copyright lawyer stuff. Oh my God help me, and they took away my ability to watch a channel that Im paying for, they took down videos of my cats
    • Review fromML C

      Date: 12/14/2023

      1 star
      I have had a Google account for many years. The email I have had the most problems with is my Main account which I use to reach out to family and friends. About 3 years ago I've been flooded with Spam and phishing emails. I have contacted Google who has advised me to use their tools which has been unhelpful. I have also purchased software at great expense and it has not helped. The problem is many of the spam is pornographic and I fear that the perpetrators will find a way to attack my friends or family. I have also made numerous calls spending at one time an hour for someone to answer and when they do they are uncaring and on many occasions have hung up on me. I am thinking about moving to *** or Hotmail but much of the info for friends and family is on Google and I am afraid I may bring the Spam etc with me.
    • Review fromAlex R

      Date: 12/14/2023

      1 star
      Terrible, they are getting too greedy with the 30 second ads. Used to be 5, then 10 and now the new video I watched is 30 seconds. Soon it's going to be worse than cable TV. You are really going to turn something good and burn it into the ground.

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