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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 597 Customer Reviews

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    Review Details

    • Derek A

      Date: 08/13/2023

      Google has continually charged my bank for a service I dont use or have any access to. Ive sent several emails to to google, informing them about this issue. *** requested that they stop charging me for said service but despite my continued email efforts to resolve this matter they refuse to cancel the service! My next step will be to report it to my banks fraud department.

    • Christopher B

      Date: 08/12/2023

      I continue to be charged a monthly fee of $12.75 for google ******* premium despite canceling in February 2020. I cannot connect with a representative. They refer me to support.google.com/*******.

    • Joshua M

      Date: 08/11/2023

      I have reached out to google multiple times and offered multiple solutions to needing verification of my account. Ill send documents photos emails license Ill even show up in ********** to prove who I am in order to get back into my account. Ive used ********************** for ***** years. Email accounts business accounts phones they offered everything. But they cant help me get into something so vital and important to me. I have photos Ill never be able to get back of my brother who passed away. Documents that will help me I court settlements from car accidents and slumlord property managers that unlawfully destroyed my name and property and without that email access I cant show any proof of anything..l the only thing google says to me is yeah sounds horrible you can just start another account. So they can get more numbers or? I need help and answers

    • Yolanda M

      Date: 08/08/2023

      Good Afternoon,I was double charged for ********** by Google. There is no number to call for help. I have not heard anything from them as of yet. I would like one of the charges refunded for my account. I only have one ********** account and they charged me twice, which I consider fraudulent. I am awaiting a response.

    • Keith C

      Date: 08/07/2023

      Back in 2013 they offered a lifetime subscription for **** a month. Now they are raising it. I guess they have a different definition of lifetime. And the only way to contact them is through mail.

    • Nicholas T

      Date: 08/06/2023

      I've had a case open with pixel support and the Android Auto team about a major feature of my Pixel 7 Pro. The android auto app disconnects whenever a radio signal is around it. This happened with my pixel 6 pro as well. My case for the pixel 7 pro has been open for 6 months with no results. The team is citing that they can't find an issue...with my $1000 phone...that isn't working. I've been punted back and forth between support teams and heard the words "we can't help you here" more times than I can count. I'm sure I'm just shouting into the void at this point, but they seriously do not give a s*** about my experience as a loyal customer.

    • Lottie H

      Date: 08/06/2023

      Google ******* allowed a user to use a clip of one of my TikTok it was disclosed several times throughout most of my TikTok videos not to share my videos anywhere on social media this even includes ******* I expect an apology from google over this because Im very disappointed. The video is here **************************** Because of this video an the anti mlm Im quitting my small business because I feel its an attack on me when she shared clip of one of my videos in her post but yet they threatened to terminate my ******* account because I claimed copyright infringement

    • Shanon F

      Date: 08/05/2023

      If I can give zero stars I would see here's the problem Last month on July 1 2023 I brought a Google play store card at my local bj it said I need the receipt and card I was busy on the 2 and 3 so I was able to submit the info on the fourth I waited a week and then I started messaging them for three weeks and I still can't use my money then they cleared it and then locked it again idk what to do anymore like I have money I can't use at all

    • mariah t

      Date: 08/05/2023

      i had gone through us cell for a promotion for a ***** phone which was a google pixil 6a & internet router for $85 a month my warranty ended march 24th of this year my keyboard on the phone quit working so i contacted us cell but was told to go into my phone settings and contact google support which i did back last feb after going though a bunch of bs and talking to different agents i was told where i live in the middle of nowhere with 2 small kids they would send me my replacement phone out and place a $400 hold on my card and send my broken one back when i receive my replacement phone i was sent a link to order my replacement i did it twice once on fen 19th and march 19th here it is 6 months later and still no replacement phone ive contacted google support and the last rep that i spoke with told me that i have done everything on my end and that this is all on google support i have the email from that convo and i still haven't received any replacement phone ive been having to pay $144 a month for **************** but on may 2nd i suspended my cell phone but they still charged me for that month then charged me for a reconnection fee which they told me they waved now my phone bill is $300 something dollars Dont ever go for a google pixil from us cell they will rack your bill

    • David W

      Date: 08/04/2023

      ******* is full of ABSOLUTE FASCISTS!! I pray to God that they lose all market value just like bud light! They have censored me repeatedly, and if that wasn't enough.. they continue to ban me from further speech!! Anti- American scum suckers!

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