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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 596 Customer Reviews

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    Review Details

    • Gary C

      Date: 03/31/2023

      Purchased pixel buds as part of my accessibly needs - the pixel buds stopped working. I was granted a credit over six months ago. I have contacted googlepixelbuds-care more than 20 times and I am told that the credit is being processed. I have not received the credit to replace the buds with a pair that work. Support have not be helpful, they only confirm the credit is being processed. I am hoping that by posting this review I can get the help to receive the credit that was awarded to my account due to a faulty product.

    • Theresa C.

      Date: 03/30/2023

      Google has scammed me out of $3159.92 for google play. No one in my family has an android or uses google play. Somehow they got my account info and made eight payments. They will not clarify what they are for, why tor how hey were charged, or give me a refund. They are using the runaround tactic and clearly hoping that they can keep my money. I am due an entire refund ASAP.

    • Dimple S

      Date: 03/29/2023

      Google services for internet is shady Google stored my debit card info when I didn't give them permission to do so, money was taken from my card and there is no way to directly speak to anyone there are numbers given out but when I called these Google numbers the automated system tell me to go to the website the website lead me to loop, a circling back to the same information (frustrating) and it seems that I can't talk to a real live person.

    • Lori G

      Date: 03/29/2023

      Crooks! Have **** charged $650 pin apps I never ordered and have tried 4 different customer service departments and they are all designed to not take any calls. Tried their website and they won't help with any fraud charges over 4 months old. They are scamming people of their money and making access to them impossible. I would leave a zero if I could.

    • Dr Lauren G

      Date: 03/22/2023

      Google ads makes it so its absolutely unwelcome. We join Google Ads it was promised we were going to get a $500 credit for advertising after we spent 500. We spent 500 and we would like to finish collecting our free ads. Google Has received their money $500. And our account consistently says that its unpaid balance which its not in it consistently says that we are being blackballed or suspended for some reason no one can even give us a reasoning for.This is the first time that I had Use Google Ads and at this point I would say I would not recommend them. Im going to sell my stock. I absolutely find alphabet to be a problem child. The customer service is nonexistent.I believe its criminal to offer some money coupon when you spend 500 to give you 500 and that they dont Fulfill their obligation. I have totally lost my patience the phone calls your crazy way of putting in appeals its crazy! I want the ads that they owe me to run Or a total refund of my money ****************************** / Bipolar is NOT an STD / Psychology in short / Mental health.****************************** .com

    • Mr. Milenko .

      Date: 03/21/2023

      I was put on hold for over 4 hours in which Google automatically disconnected the call when they are in normal business hours. I have been trying to reach Google for days in addition to other platforms such as ********* Instagram, and Snapchat. The fact that these companies are outsourcing to other foreign countries to remain cheap and not have to pay normal wages to individuals that could be easily employed within ***************** (country of residence) and eliminating all support teams just shows you how much they care about money and not about actual customer satisfaction with their business. The funny thing about this is this occured when COVID hit which was their excuse to eliminate the teams due to "shortages due to COVID 19". Potential data breaches can occur when a individual switches phone numbers several times within a year and the next owner of the phone can compromise important email accounts. So much for "Taking users privacy seriously".

    • Ross B

      Date: 03/20/2023

      This company clearly doesnt over look the report a review well enough. The creteworx concrete and plowing has a 1 star from a ********************* and we dont have one invoice or estimate or ever had contact with a *********************.

    • Daniel K

      Date: 03/14/2023

      My address was wrong on Android street view application for like 2 years and may very well still be wrong

    • Linda U

      Date: 03/13/2023

      Zero customer service! "Chat" is nothing but prepopulated responses that have nothing to do with the issues. There is no phone number that works now. They are all recordings that direct you to use "chat". My whole house and phone use Google and Nest and I can't get support for the many issues I am experiencing. Additionally, they kept paying on an app account that I had canceled a year ago. And, they are now charging for storage that was free. They have blocked all email until I pay. I have deleted a ton of emails, but the stated used storage only changes slightly. Password issues with Nest. Can't get in. No one to talk to about any of it. Do not buy Google!!!

    • William A L.

      Date: 03/12/2023

      Google keeps spamming me with scam fraudulent website that i never signed up for , an can't unsubscribe from. I unsubscribe an scamming spamming emails still going on.

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