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Business Profile

Internet Services

Google, LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Google, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Google, LLC has 42 locations, listed below.

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    Customer Review Ratings

    1.19

    Average of 593 Customer Reviews

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    Review Details

    • Robin R

      Date: 09/30/2022

      DO NOT USE GOOGLE ADS!!!

      I am a business owner and have always used done free marketing. However, I decided to give Google Ads a try. I called and was matched with my "ad specialist" ****. I was sent an email to set up a time to speak with **** and launch my ad campaign. Then I was called. Then called again. Finally, I had the time to set up a meeting with **** via the link he sent. Then he called me again the next day to tell me to set up the meeting (I ALREADY HAD). Then he sent me another email and called me "***" when my name is *****. Not a good start...

      The day of the meeting came and we set up my campaign. Within 24 hours of launching it, I received countless wrong number calls to my cell (which is also my business phone). The calls came as early as 6am and as late as midnight. I did not receive one single call that was actually meant for me, but rather people looking for other businesses. I reached out to ****, who suggested we eliminate the word "massage" from keywords. I wrote back explaining that I was getting calls for many different businesses, so eliminating "massage" would not help. The response? Crickets... The wrong number calls continued, and once again I reached out to **** as well as *****, with whom I had spoken initially. Once again...CRICKETS. I promptly deactivated my ad campaign after only 10 days, and immediately the wrong number calls stopped.

      Lo and Behold, my bill for the 10 days shows up on my credit card statement...$350. For various "clicks" on my ad. By whom, I have no clue since nobody that wanted to use my business was clicking and calling! I attempted to reach out to Google Ads to complain and was told my case was being escalated to a supervisor. I was PROMISED someone ( and NOT ****) would reach out to me to discuss this within 48h and...you guessed it. CRICKETS. Now I am counting on AmEx to resolve this for me.

      SCAM SCAM SCAM! Google ads will steal your money. DO NOT USE THEM!!

    • Emerson C

      Date: 09/29/2022

      I have been trying to call Google HQ for a customer service question and holding for 50+ minutes each time. I am attempting to recover an account, but the options for account recovery are so limited that I may not be able to. It seems that Google has become so established in society that they have gotten away with disposing of their customer service departments entirely.

    • Chris L

      Date: 09/29/2022

      Google adversities know scams all over the place. They are paid to do so, How is this Legal??
      I know some scams are more sophisticated but some are clear as day! THese are over looked so they can take the moeny. These scams affect a lot of people! I like some of what google does very much but this scam stuff has to stop and google is feeding it to every one, Face book too.
      I'm looking to get a class action law suit going on all these companies that advertise scams for money with no consequenses. my Email address is **********@-gmail.com
      if you know how we can get this ball rolling contact me. lets get even, or get back what they took

    • Jacob F

      Date: 09/28/2022

      I have a free account with ********************** LLC who will allow reviews of local businesses but anything having to do with showbiz, movies, television shows, etc they cover up public opinion by stifling speech. They host the reviews as going live on your account but many that look find that the same review does not actually exist on the actual page of the subject at hand. Don't know if it's a ********** thing as they are so very different there than the rest of the nation? Assume it probably is more deeper than that delving into Far Left "for sale" politics, they notoriously cover for each other. It is definitely a fraud & false advertisement promoting a deceptive service to prospective customers who may wish to separately expand via the corporation in the form of an ad buy!

    • Pippi T

      Date: 09/22/2022

      My 97 year old Dad being billed without authorization. We purchased nest cameras BEFORE Google acquired. There was no service charge at that time. We thought the Nest Lab charge was for his medical labs because we received no notification of charges when it changed to Google. Shame on you!!! We purchased these cameras to keep dad safe, not rob him!!!!!

    • David B

      Date: 09/20/2022

      I was billed twice for *********** $64.99. I don't have more than one account. It's posted to my account. Twice in one day. After basically blaming everything else in their help, there's a link to submit a claim. 7 days turnaround. I don't think I want to do business with them anymore. Thieves.

    • Austin B

      Date: 09/10/2022

      Over charged, and never reimbursed. Contacted the support team for google fi, and they admitted that I was over charged and charged twice for the same bill. They said I would receive a refund on the next billing cycle, but it never came. If you choose to cancel your service with them they will continue to make you pay for an extra 3 months worth of service you won't even be using. Do not use if you can avoid it.

    • Teresa W

      Date: 09/02/2022

      Misleading and overcharging phone services. There wasn't any info given regarding charges and phone costs.

    • Linda B

      Date: 09/01/2022

      ********** is a hassle I purchased it $69.54 the channels and guide came up but wouldn't show. So I turned right around and cancelled it but I were gonna try it again maybe I missed during something. But it wouldn't let me back but in order to get it I had to chat with the support team so they connected me to someone he never tried to get the picture working I asked why it such a hassle I to get ********** showing or just refund my money back to my PayPal account so they wanted my bank account number but it were charged on my PayPal I wouldn't give my bank account number to him then he said he will send it western union and for me to download it so I did after I could see him typing as I were on my iphone he put me as the sender for $429.00 and had pulled up my savings account number from my bank I questioned him how you got my account number and I'm the sender to you but it failed through then he asked me to send a picture of my driver's license I told him that's alright I will call my credit card and hung up I don't know if I were talking to a support team from ******* or not

    • Wade M.

      Date: 08/29/2022

      I think you're not helping recover the Google accounts when there is a problem trying to get in to the account or trying to retrieve an account if you have lost the phone the account is on

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