Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  5720 Peachtree Pkwy Norcross, GA 30092-2813

• 

  Intuit, Inc.

  1655 Palm Beach Lakes Blvd STE 102 West Palm Beach, FL 33401-2203

• 

  Intuit, Inc.

  PO Box 028525 Miami, FL 33102

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  QuickBooks Online Payroll failed to deliver the core services I paid for specifically, the ability to file and pay New York State Form NYS-45 for Q1 2025.I contacted support four times regarding the system preventing me from e-filing my NYS-45. Despite assurances that the issue was under investigation and would be resolved, no real resolution was provided. I was continually given vague answers and transferred between departments, even being falsely told that I had Tax Penalty Protection when I did ****** of April 29, 2025, the issue was still not resolved, forcing me to manually file and pay my tax obligations through the New York State website defeating the purpose of paying for QuickBooks payroll services.Desired Resolution:Refund for the period during which filing functionality was unavailable Public acknowledgment from QuickBooks of the system failure Improvements in communication and service reliability to prevent future harm to businesses

  Business Response

  Date: 05/07/2025

  To Whom It May Concern,

  We have been in contact with ******** ********, and have attached them to an investigation to resolve the error received when attempting to pay/file NYS taxes. We've also provided a courtesy refund. Thank you for allowing us the opportunity to assist with this matter.

  Office of the President - Intuit

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/15/25 I filed my taxes with TurboTax; I was over charged for services I did not request or use. While filing my federal taxes they asked several times if I wanted to upgrade or add an *****, I declined every time. After the federal taxes was completed, I was informed there will be a fee of $69 to file the state with the federal. I agreed to pay the $69, which is why I provided my card and that was the amount listed. I choose to pay upfront to avoid additional fees. When my card was processed, I received notification from my bank the amount that was charged was $198. Immediately I called Turbo Tax to inform them of the error. The 1st ***** was no help and couldn't explain why I was over charged or what to do. He went around in circles for over 20 minutes. I then requested a manager to assist who just advised there are no refunds and nothing she could do. I explain this is not a service I requested, not a service that I utilized, it was not clear that I was being charged a different other than $69, northing confirming the total amount before charging and nothing stating there's no refund before that amount was charged. Maybe they have this verbiage hidden on their website but definitely not before the payment is processed. She even admitted it says the $69. I submit a request for a refund online, not only did they not refund my money I never even received a response. As long as Turbo Tax has been around and how many times, I have use them in the past I am disappointed they have stooped to these deceptive and deceitful practices. These false advertisings of free tax filing but all along adding services to client they didn't request then refusing to refund is robbery. If could afford to pay $200 to file my taxes I would have gone to a tax professional. I did all the work. I filed my taxes myself and your company stole my money. I have referred many to your company but with these practices I will no longer.

  Business Response

  Date: 04/29/2025

  To Whom It May Concern, 

  Thank you for the opportunity to respond. We worked with Ms. ******* and explained why she is not eligible for the free version of TurboTax. She upgraded to the *********************** when she used TurboTax to complete and successfully e-file her returns. She did not use the ************ and as a goodwill gesture we have provided a partial refund in the amount of $60.00 today. She should see this credit within 5-7 business days to the card on file. 

  If she has any future questions or concerns, she can visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.

  Respectfully, 

  *****

  Case Manager | Office of the President

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prepared my taxes through TurboTax online.. The TurboTax Free File program made it very easy for me to prepare them and at that time I was very satisfied. I was prompted on the site several times to upgrade to Deluxe and I declined EVERY time! I could not file my taxes online but instead had to print out and mail. At the end, I was directed to check out. I was charged for deluxe TurboTax, which I never authorized or used as my taxes were simple. The amount of my invoice was $151.58. I complained to **************** online as there were no options to speak to a live agent. **************** responded with a standard cookie cutter response that I used the deluxe version which I did not. I looked at my bank statement and the charge of $151:58 had been posted. I want a refund of my amount paid of $151.58. I feel that this is a scam that they perpetuate at checkout. I never even got a confirmation screen before confirming. I was not presented a confirmation screen until after they had processed my payment, which should have been zero.

  Business Response

  Date: 05/08/2025

  To whom it may concern, 
  
  Thank you for bringing this matter to our attention and for the opportunity to assist Mr ****** We are currently working with Mr ***** on this matter and will continue to stay engaged with them until we reach a resolution.
  
  Thank you,
  
  Intuit
  
  

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23260319
  
  I am rejecting this response because:

  This resolution is taking much too long. I am offended that this business did not take my word regarding this issue. It has been a long and tedious process. I love Turbo Tax but this experience has tainted my opinion. I hope a favorable resolution for me can restore my faith in their product. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 05/16/2025

  To whom it may concern, 
  
  Thank you for bringing this matter to our attention and for the opportunity to assist Mr ****** We are currently working with Mr ***** on this matter and will continue to stay engaged with them until we reach a resolution.
  
  Thank you,
  
  Intuit
  
  

  Customer Answer

  Date: 05/19/2025

   
  Complaint: 23260319
  
  I am rejecting this response because:

  I just want a refund at this point!  I have provided all the information they requested, and this whole process has become such a hassle! I feel like I am not appreciated as a customer, and I am offended that my word was not honored when I said that I did not sign up for deluxe TurboTax, please resolve this immediately. I do not want to continue this tedious process. I just want my money back.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 05/30/2025

  To whom it may concern,
  
  Thank you for the opportunity to address this issue with Mr ****** request for a refund. After further review Mr ****** expert was unable to approve his request for a refund of his Turbo Tax product. This decision was due to Mr ***** needing to file a Schedule 1 which is not available in the Free File edition of Turbo Tax.
  
  Weve addressed the issue and our position is final. We consider this case closed.
  
  Thank you,
  Intuit
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a sole proprietor with all supporting legal documents (EIN, Sellers Permit, registered DBAS, etc). After having my first 2 big orders paid through a Quickbooks invoice to a Quickbooks Checking account, my ********************** account was closed and the checking account was suspended (due to a business decision - no breach of ToS). There is $1635.41 now stuck in that account. I am a small business that just started and NEED to have access to it. After hours on the phone with Quickbooks, a supervisor told me there is nothing that can be done and I have to wait an undisclosed period of time to find out what will happen to the funds. I need a resolution or an attorney will need to get involved. I have attached invoices placed with vendors for the materials I use.

  Business Response

  Date: 05/07/2025

  To whom may it concern:
  
  We appreciate the opportunity to address the concerns raised by Mrs. ***** ************. A senior expert from our team has been assigned and has already initiated contact with Mrs. ************ to assist her regarding the Merchant Service funds. Our senior expert is dedicatedly working with Mrs. ************ to achieve a suitable resolution.
  
  Thank you for facilitating this important engagement.
  
  Best regards,
  
  Office of the President - Intuit

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** W. ***** (deceased 10/17/2024) was a Certified Public Accountant who used tax program Intuit Lacerte Tax for his tax clients (account #******. On 09/23/2024 ****** paid the Intuit invoice of $593.96 for the 2024 tax module. He never used that module because he died before it was used. I am the Personal Representative of ****** W. ***** (spouse). On 01/10/2025 I called Intuit and spoke to ****** to request a refund of the $593.96, which she agreed to, provided I pay the balance due to Intuit for prior work ****** did in the amount of $514.63, which I paid to her during the phone call on 01/10/2025. She confirmed the payment posted to ******** account. The refund of $593.96 was never received. During multiple lengthy hold time and frustrating phone calls, I was told it was sent to ******** bank account on 01/10/2025. However, all of ************* accounts were closed in December 2024. I requested a paper check be issued and was repeatedly told it was being investigated. I was not allowed to speak to the department "investigating" this. Case #*********** was assigned. I provided Intuit with ******** will, death certificate, and an email from his bank confirming the account was closed in December 2024. On 02/28/2025 I sent a Certified Mail letter to Intuit (copy attached) requesting a resolution of the matter. No response, email or phone call has ever been provided by Intuit. In addition, Intuit has sent bills for $50.21 (copy attached) with no acknowledgment of the prior communications. I request and sincerely hope you can assist in this matter as Intuit has been unable and unwilling to respond. Sincerely, ***** C. *****, Personal Representative of ****** W. *****, email *************************** cell ************.

  Business Response

  Date: 05/07/2025

  To Whom It May Concern,

  Thank you for the opportunity to follow up on Ms. ******* concern about her refund check. We understand the importance of meeting the today's Better Business Bureau's response deadline, and we appreciate your patience as we work to resolve this matter.
  
  We've made progress in verifying Ms. ******* address, which we confirmed with her directly today. We're now awaiting final confirmation from our finance team, after which we'll be able to provide a clear update on when she can expect to receive her refund check. We're committed to resolving this issue and appreciate your continued understanding.

  Respectfully, 

  *****

  Case Manager | Office of the President

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/24/25 I contacted TurboTax to help with filing my taxes. My husband gets a ***************************************************** because they are about a business and I dont own a business. I had already entered about 95% of the information needed to file so there wasnt much left for the tax expert to do. I was originally told the estimate for them filing for me would be about $300 but at the end I was told it would be $994. I hesitated at first but was so frustrated from trying to do the taxes myself that I just paid it feeling like I really didnt have another option at the time. The tax expert said that she got with her manager and she said they would give me a 20% discount but it would take about a week for it to show on my account. When it did not show up I tried calling turbo tax several times and no one wanted to help me just kept giving me the run around. Finally on 4/22 the *** I was talking to at least tried to be helpful and told me to just submit a request for a partial refund so that they could process the 20% discount that way. My claim was denied. I have used turbo tax for over 10 years and this is how I am treated. The cost should have never been over $900 and I know there was a note on my account that I was supposed to get a 20% discount because every *** I spoke to confirmed it. Even getting a 20% discount I was way over charged.

  Business Response

  Date: 05/16/2025

  To Whom It May Concern,

  We have been in contact with **** *** and have provided a refund. Thank you for allowing us the opportunity to investigate this matter.

  Office of the President - Intuit

  Customer Answer

  Date: 05/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ***

• Initial Complaint

  Date:04/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am requesting a refund for my 2024 TurboTax Online purchase because of a software error that caused problems with my federal tax return. TurboTax improperly filled out *** Form 8962 (Premium Tax Credit), leaving key fields (lines 1223) blank, despite my correctly entered Form 1095-A ************** a result, the *** contacted me, delayed processing my return, and required me to correct and resubmit Form 8962 manually. After investigating, I learned that this is a known issue where TurboTax software does not properly handle partial-year Premium Tax Credit cases.I contacted TurboTax customer service and submitted a refund request. However, my request was denied without an adequate review of the specific software error involved. No escalation or appeal option was provided.Given the inconvenience, the delay in *** processing, and the costs I incurred correcting TurboTaxs error, I am respectfully requesting a full refund of my TurboTax Online purchase.Thank you for your attention to this matter.I look forward to resolving this quickly.

  Business Response

  Date: 05/05/2025

  To Whom It May Concern,

   

  Thank you for alerting us to the issue raised by Mr. ***** ****** concerning the *** notification about the corrections required for Form 8962. We have engaged one of our senior experts to work directly with Mr. ****** to resolve this matter. As part of our commitment to customer satisfaction, we have processed a full refund for Mr. ******* which should be deposited into his account within 3-5 business days. Thank you again for giving us the opportunity to address this matter.

   

  Respectfully,

   

  Intuit

  Customer Answer

  Date: 05/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** transactions isn't working. The representative told me that it has been escalated to the engineering team. They told me they couldn't issue me a credit, for me having to wait for the issue to be fixed.

  Business Response

  Date: 05/05/2025

  To Whom It May Concern,

  We assisted Feliks ******* with their QuickBooks concerns and were able to issue a 2 month refund just for what he paid for the 3 companies that are not working to show the bank feeds correctly. We gave the customer a total refund in the amount of $169.65.

  Respectfully,

  Office of the President - Intuit

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I could go on for hours but instead Ill do my best to summarize the issue. Intuit has acknowledged that we are due a refund and has promised month after month to make it happen. Some of the erroneous credit card charges have been refunded and an apology given with an assurance that Intuit will stop charging the credit card every month. This has been ongoing for well over 8 months. Last month on the 26th they once again fraudulently charged the credit card. This was on 3-26-25 we, once again, called them and asked for a refund, however this time none was issued. We were told to expect a callback within 24 hours which never happened. Today, once again, 4-26-25 the company credit card was fraudulently charged. Intuit knows full well this is fraudulent and there are extensive notes under our account indicating that this is absolute fact. The most recent case number is ***********. Our account number is under the name ***************************. Not sure if these complaints are made public but I can tell you without hesitation not to ever give out your credit card to these thieves.

  Business Response

  Date: 05/05/2025

  To whom it may concern,
  
  Thank you for the opportunity to address this issue with Mr **** Quickbooks Live Bookkeeping account. Mr **** expert reviewed his account and confirmed that it was pending cancellation and adjusted the system to prevent further charges. His expert also provided him with a refund to offset the recent charges he received. 
  
  If you have any future questions or concerns, visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.
  
  Thank you,
  Intuit
  
  

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used turbo tax Intuit for my 2024 tax return and they keep trying to charge me twice for there service fee. I have asked them numerous times in emails and phone calls to stay out of my personal bank account but they wont causing me insufficient funding fees

  Business Response

  Date: 05/06/2025

  To Whom It May Concern,

  We are still in communication with **** ***** regarding auto-debits. We anticipate reaching a resolution by the end of this week. We appreciate the chance to help with this issue.

  Office of the President - Intuit