Complaints

This profile includes complaints for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Intuit, Inc.

  PO Box 7850 Mountain View, CA 94039-7850

• 

  Intuit, Inc.

  Rockville, MD 20814

• 

  Intuit, Inc.

  1655 Palm Beach Lakes Blvd STE 102 West Palm Beach, FL 33401-2203

• 

  Intuit, Inc.

  PO Box 84020 Columbus, GA 31908

• 

  Intuit Rebate Center

  P.O. Box 540050 EL PASO, TX 88554

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******** transactions isn't working. The representative told me that it has been escalated to the engineering team. They told me they couldn't issue me a credit, for me having to wait for the issue to be fixed.

  Business Response

  Date: 05/05/2025

  To Whom It May Concern,

  We assisted Feliks ******* with their QuickBooks concerns and were able to issue a 2 month refund just for what he paid for the 3 companies that are not working to show the bank feeds correctly. We gave the customer a total refund in the amount of $169.65.

  Respectfully,

  Office of the President - Intuit

  Customer Answer

  Date: 05/09/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:04/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I could go on for hours but instead Ill do my best to summarize the issue. Intuit has acknowledged that we are due a refund and has promised month after month to make it happen. Some of the erroneous credit card charges have been refunded and an apology given with an assurance that Intuit will stop charging the credit card every month. This has been ongoing for well over 8 months. Last month on the 26th they once again fraudulently charged the credit card. This was on 3-26-25 we, once again, called them and asked for a refund, however this time none was issued. We were told to expect a callback within 24 hours which never happened. Today, once again, 4-26-25 the company credit card was fraudulently charged. Intuit knows full well this is fraudulent and there are extensive notes under our account indicating that this is absolute fact. The most recent case number is ***********. Our account number is under the name ***************************. Not sure if these complaints are made public but I can tell you without hesitation not to ever give out your credit card to these thieves.

  Business Response

  Date: 05/05/2025

  To whom it may concern,
  
  Thank you for the opportunity to address this issue with Mr **** Quickbooks Live Bookkeeping account. Mr **** expert reviewed his account and confirmed that it was pending cancellation and adjusted the system to prevent further charges. His expert also provided him with a refund to offset the recent charges he received. 
  
  If you have any future questions or concerns, visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.
  
  Thank you,
  Intuit
  
  

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have used turbo tax Intuit for my 2024 tax return and they keep trying to charge me twice for there service fee. I have asked them numerous times in emails and phone calls to stay out of my personal bank account but they wont causing me insufficient funding fees

  Business Response

  Date: 05/06/2025

  To Whom It May Concern,

  We are still in communication with **** ***** regarding auto-debits. We anticipate reaching a resolution by the end of this week. We appreciate the chance to help with this issue.

  Office of the President - Intuit

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $137.51 for Trubo Tax Live for live help from a tax advisor to help file my 2024 taxes after my e-file submission was rejected for missing a 1095A. I was unsure about how to properly file that since I never paid for health insurance (I was on my parents), when i spoke to the agent they advised me that I didnt need the form and to try to file without it and that if the app didnt let me to file by mail. I was skeptical about this and ended up hiring an outside tax consultant who advised me that the advise the Turbo Tax was very incorrect. She said I did need to include some information and allocate it somehow to show that I had insurance but didnt pay myself. I contacted turbo tax and advised them that their tax advisor lied to me and gave me false advise and that I wanted a refund or partial refund because I never filed and I wasnt even given tax advise. I would under stand if I was charged for tax advise if the lady had actually given me advise and helped me file. They refused saying the live help is not refundable. Turbo tax is obviously not hiring/training adequate tax advisors to provide the tax help they are promising consumers. And when those consumers are forced to look for help elsewhere turbo tax gets to keep whatever theyve taken seeming without remorse. The resolutions agent I spoke with was not apologetic and did not reassure me the issue was being resolved internally. He just said too bad that is our policy and those are the terms you agreed to by paying.

  Business Response

  Date: 05/05/2025

  To Whom It May Concern,

  We assisted Galilea ******* with their TurboTax concerns and confirmed we were able to issue them a refund of $137.51 as a one-time courtesy and as a matter of customer service. We appreciate the opportunity to respond regarding this matter.

  Respectfully,

  Office of the President - Intuit

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/9 I for the first time filed taxes on my own, usually we have them prepared. We own a LLC that we have not generated any income. I believed I needed to file taxes to be compliant. I paid for live agent help because *** never done business tax before and to explain my situation. The expert help told me I was late filing and needed to file asap and needed to file for an extension as well both NY and federal. I quickly finished then filed. It cost me $497 to file a return that had no income. I later spoke to my husband, he looked up online that we dont need to file for LLC if no generated income. I called back 4/11 and spoke ***** a cpa, said we are right that we should have been advised we didnt need to file. I requested for a manager call back. No call ever received. I requested for a refunded. I received an email that my request my denied. I feel my refund is necessary as I was coaxed into the urgency of filing since it was late and I also was given incorrect paid for advice. I feel scammed and taken advantage of.

  Business Response

  Date: 04/25/2025

  To Whom It May Concern, 

  Thank you for allowing us the opportunity to address this matter. We have carefully reviewed Ms. ****** case and have issued a full refund of $497.60 for her TurboTax Business software purchase. The refund will be processed back to the card on file and should appear within 5-7 business days.

  If she has any future questions or concerns, she can visit ********************************************. We have resources, frequently asked questions, and experts standing by to help. 

  Respectfully, 

  
  *****
  Case Manager | Office of the President

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my 2023 federal tax return using TurboTax on October 15, 2024. I paid all TurboTax fees upfront and did not select the option to have the fees deducted from my refund.The *** confirmed to me that they issued a refund of approximately $2,783 on October 25, 2024, and deposited it with ********************************************************'s financial partner. However, I never received these funds, and the *** has confirmed that the issue lies with TurboTax or its partners.I have contacted TurboTax, Intuit, and Cross River Bank multiple times since December 2024, including again on April 15, 2025, and have not received any resolution or even a clear explanation of where my money is. All parties keep redirecting me, and no one has taken *****************'s been over 6 months since the *** issued my refund, and I still have not received my money. I am requesting that Intuit/TurboTax immediately investigate and release my federal refund or explain why it has been withheld.

  Business Response

  Date: 05/14/2025

  To whom it may concern, 

  Our office is currently working with Ms. ********* We encourage them to continue communicating with us through our traditional channels. 

  Sincerely,

  Intuit's Office of the President

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything about Intuit is predatory. They seek to take advantage of customers wherever they can. I pay for ******************** Self-Employed + TurboTax, so I am supposed to be able to file my federal return at no extra charge through TurboTax because I already paid a subscription fee for it. I just spent 2 hours with customer support. Specifically, ******* W, ****** M, Alricka D, and ***** *. None of whom even remotely understood my problem and did nothing to help. The level of dissatisfaction I have with your support team is incredibly high. Your software is flawed or set up to be specifically predatory because you opt people into levels of your software they don't want or need automatically. I should not have to pay for my federal return because I already pay for the QuickBooks + Self-employed subscription. Yet when I export my tax info over to TurboTax tax it automatically opts me into a level of assisted sole proprietor that I did not select or opt into myself. My guess is to scam people into paying extra at the end of their tax prep because they are over it and just want to be done. They are now charging me $328 to file my taxes, even though I communicated at length that I did not sign up for this level of service. Here's the best part: the same thing happened last year, and after days and days of going back and forth between QuickBooks support and TurboTax support, they finally waived the fees because they say it was a software glitch. This year, they did nothing to help. The level of incompetence on their customer service team is astounding.

  Business Response

  Date: 05/02/2025

  To Whom It May Concern,

   

  Thank you for alerting us to the concerns raised by ****** ***** regarding unauthorized charges and the challenges encountered in securing a refund. We have escalated this issue to one of our senior specialists, who is currently making efforts to connect with Mr. ***** directly. Despite attempts via phone and email, we have not yet been able to establish contact. Our specialist will make another attempt to reach Mr. ***** shortly. Should these efforts remain unsuccessful, we may need to proceed with closing the case. However, we want to ensure that Mr. ***** receives the support he needs. If further assistance is required, he is welcome to contact our support team at his convenience. We appreciate the opportunity to address this matter.

   

  Respectfully,

   

  Intuit

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed my Income taxes with Turbotax the last 10 yrs and the last 2 yrs of me fighting a DHS case to get my children back Turbotax/Intuits Bank has been holding my Refund and telling me they don't have it. I have been given multiple different answers about my refund and where it is. I am a Mother of 8 living on the street begging for food because they refuse to release my Tax Refund, attached below is also an insured package that never made it to my post office, but Turbotax wont resend my Check if thre was one sent out on March 5th, any help with this would be appreciated.

  Business Response

  Date: 04/30/2025

  To whom it may concern, 
  
  Intuit has already addressed this matter via complaint number 23014521. We have review this matter in detail, and confirmed that the action to hold Ms. ********* refund is being taken by the ***, and she will need to work with the *** to determine next steps.

  Respectfully,
  Intuit

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23247673
  
  I am rejecting this response because:
  TURBOTAX INTUIT SHOWED ME MULTIPLE PROOFS THAT THE REFUND WAS SENT TO ME AND NO ERROR OCCURED WHEN IRS CONNECTED WITH THE TAX PREPARER SERVICER. AKA TURBOTAX. 
  Sincerely,
  
  ********* *******

  Business Response

  Date: 06/05/2025

  To whom it may concern,

  We worked directly with Ms. ******** and after thorough review, we confirmed Intuit nor Cross ********** are in possession of the funds in question. Additionally, the email screenshot provided my Ms. ******* do not pertain to her federal tax refund, and are a separate matter. As we have advised, she will need to work directly with the *** on this matter, and this is the final outcome we can provide. 
  
  Respectfully,

  Intuit

  Customer Answer

  Date: 06/06/2025

   
  Complaint: 23247673
  
  I am rejecting this response because: I have received and attached multiple proofs of my refund being sent by TurboTax, at this time TurboTax has made my TurboTax Intuit Account inaccessible to provide more proof of my Refund being sent. I have done business with TurboTax for 10 yrs and have not had an issue until my children's DHS case went public over the last 2 yrs. I have had issues with their banks giving me my money/refund. I would like TurboTax to provide their own screenshots of my Tax Refund Status/Emails/Receipts/Invoices and Dates for this Current tax year 2024. Before BBB Decides to close this complaint. Thank you.
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 06/10/2025

  To whom it may concern, 
  
  We have addressed this matter in full on several occasions, in the previous complaint, and with Ms. ******* directly. As such, we consider this matter closed. 
  
  Respectfully,
  
  Intuit's Office of the President

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23247673
  
  I am rejecting this response because: The matter is not closed on several occasions they could not provide me a reason I didn't receive my refund yet and told me multiple times thru email and live chat that my refund was received their fees paid and my refund sent which I have not received since 2/24/25 of the latest email which I already attached below. I have been ripped off for my Income tax refund and need my remaining money immediately. 
  
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been overcharged for a tax preparation service that I would like to be refunded. I have the documents that says in their user agreement that the processing fee is $0.00 and a receipt that says I should have been charged $143. However I was charged $183. I've tried to resolve this issue 3 times and so far no one is reviewing the evidence I'm providing and just denying my refund request.

  Business Response

  Date: 05/02/2025

  To whom it may concern,
  
  Thank you for the opportunity to address this issue with Ms ********* request for a refund. Ms ********* expert reviewed her signed agreement that excluded the processing fee from her Turbo Tax order and was then able to approve her request for a refund. 
  
  If you have any future questions or concerns, visit ********************************************. We have resources, frequently asked questions, and experts standing by to help.
  
  Thank you,
  Intuit
  
  

  Customer Answer

  Date: 05/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution has failed to mention the thoroughly poor treatment they inflicted upon me. They missed the appointment we scheduled by 45 minutes and the next representative that actually called two days later was so confrontational that we had a yelling match at the end of which ended with me having to prove the validity of the screenshot I provided on this case. After proving that yes indeed my service agreement states I should not have been charged, only then did the representative change her tone and started to be civil but did not apologize for the horrendous treatment she and her associates gave me. Up until then she was talking to me like I was feeble minded and treating me like I was trying to act "like a *****" and trying to get an undeserved refund. I have just been trying to get my own money back. And now I have to wait 4-8 weeks to get a paper check in the mail. I should not have even had to go through all this to get my own money. I should have been able to get it back on the first refund request I submitted though their online forms. They need to change their process and treatment of their long time customers. This is not how to do business with anyone. This is not how to treat any human being. 

  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed my taxes with Turbotax and was shocked by how much they said I owed. Regardless, I paid it. I received a letter two days ago from the *** with a check - for a substantial sum. They miscalculated the amount that was due by a five digit error! According to their website, they offer a guarantee, but I have never, ever encountered such a dumpster fire of a website before from a customer service perspective. There is NO WAY you can get ahold of ANYONE to file this guarantee. There is no email, no online form, just a shameful lack of customer service. I would l like a full refund of my tax preparation fees - as I am due - and an explanation as to why it is impossible to contact them. I have documentation from the *** to prove their math was wrong. Order TTWC5EC762977402

  Business Response

  Date: 04/25/2025

  Hi Ms. ********************** appreciate you reaching out to Intuit through the Better Business Bureau (BBB). However, the BBB is not a support channel for Intuit. It sounds like you may be experiencing some issues with one of our products, and we want to help.  
  
  Intuit has a team of experts who are well-prepared to help resolve any issues you might be facing. Please follow one of the two steps below, depending on your situation:
  
  1.) If you have not yet contacted Intuit Support, please start there by visiting *********************************************.
  
  2.) If youve already worked with Intuit Support, have not reached a resolution, and have a case number, just reply to this BBB thread with your case number and we'll look into it further for you.
  
  Thank you for being an Intuit customer.
  
  ********************
  
  

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23247449
  
  I am rejecting this response because: As clearly stated, I cannot reach out to Intuit support. Giving me a website link with NO OPTION to talk to a live person and just articles that have no help is not a solution - it's a joke. I have also had the delight of sitting on hold with intuit for over two hours - and then they disconnected - so that's not happening again. Please provide a name and direct dial email / phone number of a live human being instead of an AI chatbot that can help. Shocked that I actually need to ask for that.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/25/2025

  To whom it may concern,
  
  We received the additional information forwarded on behalf of ******** *****. Thank you for the opportunity to respond.
  
  The intention of the BBB complaint portal is to address customer concerns which can be resolved. ******** has not contacted our support experts to discuss her concerns. We could not locate any recent cases in our system to indicate that Ms. ***** has spoken with Intuit Support. We kindly request that she give our experts a chance to help before taking further action, as we ask of all Intuit customers. ******************** Support can be contacted at ********************************************* or please provide us with a recent case number.
  
  Otherwise, we thank Ms. ***** for her feedback, and we consider this matter closed.
  
  Respectfully,
  Intuit

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23247449
  
  I am rejecting this response because:As previously communicated three times, I am unable to contact your "support experts" as there is no email access to anyone. Please try to answer my questions this time.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 04/30/2025

  To whom it may concern,

  TurboTax does not have an inbound email for new customer concerns. Customers must engage with support through the website that was previously provided or through their in-product help menu.

  Respectfully,

  Intuit 

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23247449
  
  I am rejecting this response because: Still yet again, this does not address my question. As per my previous crystal clear three communications, there is NO MEANS of contacting your team regarding this issue whatsoever. The fact that you don't have email - in 2025- is ubsurd. I have asked you for an online contact form, and that has not been supplied either. Clearly you are on a mission to make contacting your "customer service" department (which at this point we don't know if they actually exist) impossible for customers. I have disputed this with my credit card but this is helpful to show how many times I tried to reach out with the simplest of questions and your persistent refusal to assist with such a simple request.
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 05/02/2025

  We received the additional information forwarded on behalf of Elisheva *****. Thank you for the opportunity to respond.

  The intention of the BBB complaint portal is to address customer concerns which can be resolved. Ms. ***** has not contacted our support experts to discuss concerns since April 2024. We could not locate any recent cases in our system to indicate that Ms. ************** spoken with Intuit Support. We kindly request that she give our experts a chance to help before taking further action, as we ask of all Intuit customers. ******************** Support can be contacted at *********************************************.

  Otherwise, we thank Ms. Defeo for her feedback, and we consider this matter closed.

  Respectfully,

  Intuit

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23247449
  
  I am rejecting this response because: As previously mentioned on four occasions, the link that they provided me with does not allow me to address my concern. It appears that this company will do to anything to avoid providing actual customer service. Continuing to send the same non-working link to "help" is the opposite of helpful. 
  
  Sincerely,
  
  ******** *****

  Business Response

  Date: 05/08/2025

  To whom it may concern, 

  We received the additional information forwarded on behalf of ******** *****. Thank you for the opportunity to respond. 
  
  The link provided in our prior responses is a working link and the prescribed method for TurboTax customers to start with to reach a support expert. From ********************************************************, you will see a link for TurboTax that will take you to the following website address: ************************************************************************ . From there, you can search for various help topics and find a link to be connected with an expert.

  It sounds like Ms. ***** may have concerns with the accuracy of her tax filing. the following link will allow her to submit a claim for our Accuracy Guarantee review process: ************************************************************************/help-article/intuit-account-billing/*************************************-accurate-calculation-100/L88SYklBL_US_en_US?uid=mafxrfu5

  Respectfully,

  Intuit