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Business Profile

Tax Software

Intuit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Software.

Reviews

This profile includes reviews for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Intuit, Inc. has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Intuit, Inc.

      PO Box 7850 Mountain View, CA 94039-7850

    • Intuit, Inc.

      2632 Marine Way Mountain View, CA 94043-1126

    • Intuit

      30 Rockefeller Plz Ste 4250 New York, NY 10112-0015

    • Intuit, Inc.

      1655 Palm Beach Lakes Blvd STE 102 West Palm Beach, FL 33401-2203

    • Intuit, Inc.

      PO Box 810032 Boca Raton, FL 33481-0032

    Customer Review Ratings

    1.06/5 stars

    Average of 522 Customer Reviews

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    Review Details

    • Review fromJenny C

      Date: 04/14/2024

      1 star
      The Terms and Conditions for CSIdentigy Corporation (aka IDnotify) are hidden until after you pay for it, and then only option is to select "continue" to agree to the terms to move forward to file your taxes. I contacted turbo tax to remove this and was told there was no way to remove forward other than to select continue to agree with the terms of service. Once I did I could opt to not send my information but would still have to pay for the service. It would have been less expensive, my information protected if I would have gone and done them with someone in person. Now I just paid for my information to be sold to other places with no services in return.
    • Review fromKris N

      Date: 04/14/2024

      1 star
      I chose Turbotax Intuit because it advertised that I can do my taxes for free. My W-2s are pretty straightforward, not complex. However, it didn't give me that option. A message popped stating that the information I provided is a little more complex and I need to upgrade to +Plus. I upgraded and paid because of the misleading pop up information. The first step all my information was entered, the second step I paid. Then, the third step it states to accurately complete your taxes, you need to upgrade to TurboTax Deluxe.I tried to clear my account information and it states, once you register your tax return, or pay any Turbotax fees we can no longer clear. Neither could I submit my taxes, unless I upgrade again.I called 1800-Six24-906Six several times, no one answered and no one got back to me. I emailed and again no one got back to **** am unhappy with the service and requested for a refund and I get an email that they are unable to process a refund.This is definitely a fraudulent scheme.
    • Review fromMary jo S

      Date: 04/13/2024

      1 star
      Switch and bait .It starts right away. 1st you post on your web site Free, taxes than web site traps you into deluxe for more forms and, more money. Than again it takes you to premium for more forms and more money. By that time youcan'tbackout. Bad business know wonder Why you are listed in the BBB Beware of this company!!!
    • Review fromDavid S

      Date: 04/12/2024

      2 stars
      They advertise low, low tax prep fees. They indicate that many, many low income individuals can use their online service for free. This is not accurate and their advertising is misleading.My adjusted gross income for last year was only $21k, yet I was charged over $135 to complete my return...I did not use the assistance option offered. No help from them. I have contacted Turbo Tax asking for an adjustment to this charge, and they do not answer. I request they refund one half of this outrageous charge, and that they make it clear very few receive discounted/free services.
    • Review fromAmanda C

      Date: 04/12/2024

      1 star
      I have been using turbo tax for years and this year I feel the prices are extremely high and are taking advantage of people because you must file. I am a single mom who can only work part time and it is at home. My tax return was the lowest it has ever been and because of the turbo tax fees, I did not get a return this year. I paid an extra $69 in case I get audited and I am wondering if anyone actually does or if this is even worth it. ALSO I had to use the life one because I am a full-time student and it was a must. Turbo Tax is a joke and a ripoff. I had to pay for the live version and never once used any help from Turbo Tax.
    • Review fromTom O

      Date: 04/12/2024

      1 star
      I was charged $133.00 for a free tax return, couldn't get a 20% discount, and couldn't reach customer service. How can they advertise free and then charge for their services. ********
    • Review fromBrock D

      Date: 04/11/2024

      1 star
      Their websites are total garbage. I've been trying to close my account and cancel my subscription but you know whats crazy? The only webpage that doesn't seem to work is the one that is in charge of canceling the subscription. I know funny right? It's crazy how predatory all of these companies are. They will make it incredibly easy for you to sign up and incredibly difficult for you to leave.
    • Review fromDonna S

      Date: 04/10/2024

      1 star
      Turbo tax is a joke. We filled out all the information and were ready to submit. Guess what $129.00 to file since we had to file form B. Should have to give the charge upfront, not wait until you are ready to submit your taxes. This company is a joke. Never use them unless you want to pay money. We will never waste our time again with this company. I think the BBB should look into them. I have put any emails from them into spam.
    • Review fromJack T

      Date: 04/10/2024

      1 star
      The software itself is fair, until something out of the ordinary happens. Because we had a positive pay issue with our bank it set up a NACHA (National Automated **************************** the process by which checks circulate between banks in the US) alert, and Intuit began holding our CC payments. They didn't contact us, nothing. It took several months to find the issue. Once we did, I called them to properly find out how to handle the issue (to find out which buttons to click - I've been an accountant since graduating college in 1995, I knew what it should look like on the books) and followed their instructions to the letter. Then, at the end of the month, Quickbooks dropped a ton of automated fees going back SIX MONTHS which fouled up bank reconciliations which were already reconciled (going back 5 months). It just added transactions! I called to find out how to handle this, and got someone who was not an accountant and was very green (new). I asked for a supervisor to call me back. Instead of a call back, I got this email: Hi ****, Greetings! Here are some Helpful Article: Reconcile an account in QuickBooks Online (intuit.com) If ever you need further assistance, do not hesitate to reach back out to our Technical Support Team by requesting for a call back through the Help Icon located at the upper right corner of your QuickBooks Online Account, just click on the Contact Us button, then type in call back on the search bar, and proceed by choosing the CALL BACK option. Thank you for having business with Intuit! Sincerely, QuickBooks Care Specialist
    • Review fromsusan m

      Date: 04/09/2024

      1 star
      Horrible. I paid to print off my taxes only to see that the *** payment was incorrect as well as a state refund. I chose not to use the print out after going to a certified CPA for the correct amounts. Mind you my taxable income was the same for both turbo tax and the certified CPA. I am getting a run around from turbo tax despite the fact I am not filing the firms they generated.

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