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Business Profile

Tax Software

Intuit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tax Software.

Reviews

This profile includes reviews for Intuit, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Intuit, Inc. has 27 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 523 Customer Reviews

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    Review Details

    • Jay S

      Date: 04/16/2025

      False advertising file for free. You then have to select what package want to use and I chose the basic $79. When I got to the end of federal, it would not let me move on unless I upgraded to their deluxe package which was $129. Then to file state it was an extra $70. Overall I had to pay $205. Ive never paid that much using turbo. I didnt even have to use any of the perks with the forced deluxe package.i will never use turbo tax again

    • Lloyd W

      Date: 04/15/2025

      Turbo Tax online is very misleading as to WHAT product you're using / purchasing. It wasn't until I was filing my return that I noticed that I had selected a more expensive service that I didn't want. There is NO WAY TO DOWNGRADE at the time of filing - I had to clear my entire tax return and start from scratch. Miraculously the second time around there is a "switch products" option on the menu where you can easily change product selections...While I was completing my taxes the SECOND time, I was prompted to select the more expensive option SEVERAL TIMES - you have to carefully deselect the default option.This is not user friendly software and I wonder how many people they scam with these techniques.

    • mitchell w

      Date: 04/14/2025

      Absolute joke. Paid them to file my taxes. They take my money and then say they can't be filed. Not getting any assistance at all. Wait on the phone for ******************************************** the background for several minutes. Absolutely terrible

    • Tyler E

      Date: 04/14/2025

      Went to file my simple taxes and was forced to upgrade to to deluxe ive always had simple filings. They told me I must have wanted the upgrade. This has happened the last few years despite advertising free filing for simple taxes. Then this year there is a new $40 fee on top of forced upgrade $79. I was forced to pay $119 to file my taxes this year. When it should have been free. Bait and switch tactics. BBB wouldn't let me file a formal complaint with help for resolution and suggested I leave a review. Here's hoping it helps.

    • Damali N

      Date: 04/14/2025

      I would give zero stars. I filed with this outfit and stupidly paid my federal taxes in full thru their website for over $20.00. I asked for a receipt and Turbo sent me multiple emails showing I paid for tax prep and their third party for payment of taxes. They submitted my return to the *** with taxes owed. ******* told me the *** would send me a receipt like Im stupid enough to believe that. Resolution at ***** told ke wait 21 days. They had no idea if my money was submitted. My bank card reads treas payment ***********. That ********** is closed. Turbo has no address, phone number or information regarding their third party. The *** doesnt see the payment. Turbo Tax has horrible customer service and acts like you owe them money. Stay away from this bandit. I was trying to expedite this situation paying online with them, I should have gone to *** website, but I wasnt thinking.

    • Kelsey T

      Date: 04/13/2025

      I have been loyal a TurboTax ******** for years, never having an issue. My husband and I purchased the deluxe version from ****** and entered everything into the desktop application. There was an extra charge to e-file(not the end of the world). We paid the charge and submitted our taxes. We got an email shortly after saying our taxes were rejected. We had saved a pdf of our filed taxes. We went back into the desktop application using the same user information we used to file and everything had been erased, like we never filed our taxes. I contacted TurboTax and had to call back three times due to being disconnected for unknown reasons before hanging up on the third ******** service representative. They were zero help, asking the same question over and over without listening to what the concern was. The ******** service representative each time asked us to log in (we did screen share), then continued to ask repeatedly despite us saying we were logged in. Once they saw we were logged in, they responded with well you have to file your taxes to efile. No matter how the concern was worded, nobody listened or tried to help. We got absolutely nowhere and it was so frustrating. We wound up going through HR Block to file and will never use TurboTax again.

    • Maria S

      Date: 04/12/2025

      This company is a rip off. Do not use them. They keep your money even if you dont file with them.

    • Calisse N

      Date: 04/12/2025

      TurboTax Intuit falsely advertised. I was charged an exorbitant amount of money to file a basic tax return. As a senior citizen on a fixed income, I am very disappointed that filing a basic required document has become a scam!

    • Theresa M

      Date: 04/12/2025

      I had the same experience as others. This company is now scamming people. I have used turbo tax for many years. This year after doing my taxes, i selected non premium for $65. At the end it used my online credit card and confirmed, and charged me $202, auto adding $139 for Premium. I wrote and called to get the $139 refunded. They refused. The rep **** that spoke with was nice and nervous when speaking with me. Said there was nothing she could do, she was sorry and this has happened to a lot of people. How do they get away with this??I have contacted **** to dispute and will write a,letter to the ************************.

    • Denise A

      Date: 04/09/2025

      My husband and I are senior citizens and used TurboTax to file our taxes. They charged us $143 but before I filed, I saw where we could file for free so I asked for a refund. They said no, even though I DID NOT file them. Thats being a ***** because I did not file with them.

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